Toothfairy Children’s Dental

Made an appointment for my son several weeks ago. I have gotten several text reminders for the appointment. We drive all the way across town and the door was locked when we got there. The rude receptionist opened the door asked if we had an appointment, well yeah, we have an appointment. She said they had try to call us but didn’t have the correct number… Ummm you’ve been texting me all freaking week!!! You had the right number!!! I told her to take us out of the system, we would never be back, she smiled, giggled, said ok… Hey they don’t want the business that’s fine with me. But don’t make appointments and not even show up for them. And according to all the other reviews, I’m surprised they are still in business. I’m sure that won’t last much longer.

Minus 0 Stars do not go there, had the appointment schedule for 3:00pm and 40 minutes went by and still didn’t get to go in so decided not to go in and took my $ 215.00 that they change me for a deep cleaning and possible x rays for my 4 year old daughter this place is a scam do not make the same mistake I almost made. btw their waiting room sucks

I originally gave this place a 4 star. I have been taking my kids here for 3 years. Staff was always friendly and i never had any appt scheduling problems. Dr Herman is a great dr hes very kind and very sociable. My kids have been seeing him since the beginning. And we love him and enjoy his company.
This past dentist appt we had the female dentist. I dont even know her name because she didnt even introduce herself. She did not talk. But she informed us our daughter had 4 cavoties!!! 6 months ago she had 0. She brushes 2x a day so we were shocked and in disbelief. All she said was «your daughter has 4 cavities, you want to fix it today?» we said yes we do. They told us to go back to the waiting room. We waited for abojt 30 min? Then my husband told me that he wants to get a second opinion. He didn’t believe she had 4 cavities. So we just left the waiting room. They called and we ignored.
Took my daughter to get a second opinion. What do you know!!! She still has no cavities! They would have fixed 4 teeth that don’t need fixing. So please take my advice and stay away. They probably are in need of money.

i have been bringing my kids here for a while now but im not gonna lie i hate coming here the wait is forever even wen the loby is empty im not the type to make negative comments and complain but damn this is too much my appt was at 3 and it is now 350 im still waiting im seriously in need of another dentist formy children!!!

Believe the reviews! This office is awful. I made an initial appointment for my son. Over the phone I gave all my insurance information. The employee said she would verify my insurance & confirm the appointment. A few days later, I received a text confirming the appointment. Today, we went in for the appointment & the girl behind the desk said «we don’t have you scheduled for today or tomorrow.» I showed her the text & asked if it was sent from this office. She said Yes. She then asked for my insurance information so she can verify coverage. Hello… wasn’t this already done? The office staff is clearly incompetent & rude. The office is small & had an odd odor. I told the employee I was not comfortable here & told her we were leaving. Stay clear. As an adult I wasn’t happy at all, how do you think our kids feel?

I am so livid right now! I wish there was a to give them NEGATIVE stars! I made an appointment and I showed up and she tells me that it was for the next day! Ummmm no ma’am I am very particular about writing everything down and I know when my appointment was! I had set it specifically because of my days off! I live a good 45 minutes away from this dump and all to be turned away! The staff wasn’t even friendly when we walked in, filthy place so in a sense I’m glad my kids weren’t seen! Seriously you guys need to get it together! Three of you sitting pretty at the front desk and all three of you were useless!

Made an appointment. Showed up. They have no record of the appointment. Receptionist had a horrible attitude. Ended up waiting til closing just to get a temporary crown re-​cemented. Stay away.

This is the most unprofessional practice ever. I don’t even know how they have two locations. When we called they scheduled us for one location. Then when we got there, they were closed. So when we called they said our appt was at their other location. So we had to reschedule again because of their unprofessionalism. Then on our second appt, they made us wait over an hour and a half to be seen for cleaning and X-​rays. A week later we called to pick up the X-​rays and they told us to come pick it up at 9am. So we get there at 9 and no one was there. We then called their other office to see when they would open and they said they had no idea when someone would be there. Are you kidding me? So we waited til 9:50 before someone opened the doors. And to top everything off they charged us $ 20 ea for paper copies of the X-​rays. No film, no disk, just two pieces of papers This place is truly a joke and we are sad we even crossed paths with them. Beware everyone!

1^st time coming here I got here at 1:30 for my daughters appointment it’s almost 3 and we are still here. My 1^st impression of the place when I walked in is it looked like a hole in the wall dentist not very kid friendly to compared to our old dentist in CA. The teeth cleaning was done in about 5mins by someone that I am assuming was new, because someone else walked in and was telling her how to do the teeth cleaning. My daughter said that it hurt when they did the x ray shes had x rays done before and has never complained of it hurting. We only set with the actual dentist for about 10 minutes or less. We spent more time just waiting in the office and in the room then they actually spent on her teeth. To top it off there were children screaming and crying in the other rooms while getting their teeth done! At our old dentist they were so good kids were not afraid while getting teeth pulled or worked on. This was a horrible experience and a waste of my time!

said they would call to confirm my daughters appointment!!! never did… day of the appointment, they said i never had one set up. wtf!!! hate this place and rude staffs already!!! thank god we didn’t waste out time getting to know these people

All I have to say is I changed my daughters dentist.
First off they forget to call me when my daughters retainer arrived, they said I should be expecting a call 3 to 4 weeks. Okay 2 months past and still no call. I finally called and asked them about it so they but me on hold, umm yeah they couldn’t find it. They call me back and asked if I wanted to set an appointment, of course I do since my daughter needed it to get her teeth pulled. That was the very last time she went there.
Tips for finding the right dentist for your child:
Make sure the place is kid friendly (Names will get you)
Clean
Staff is friendly
Your child feels welcomed (there is nothing more important then finding the right dentist that makes your child feel comfortable)

I had my daughter come here and the Dr. was pregnant at the time. (This was in spring of 2009 to narrow it down…)And she was so rude to my daughter and mean spirited. She said she would kick me out of the room if she didn’t stop squirming. Hello. she was 8 years old getting a filling done.
My daughter is very well behaved and not whiny, she has never had a problem with any other dentists mind you.
I am never coming back here again.