The UPS Store

Only lazy @$# work here. Rude lazy @!#&. Customer service was zero and when asked a simple question about shipping to another country, they were very snotty about it and tripled the price of USPS postage on a package the size of a box of chocolates. When I asked if they wouldn’t mind taping up the box –I forgot to tape it in a hurry to get there before they closed –they refused and said I had to buy a roll from them. Only one strip was needed, I didn’t need a entire roll of tape at a stupid high price! I decided to drive the extra 2 miles to see if the post office was open instead. The positive reviews can’t be real, this place is big @$!# stain to the UPS name.

I rate this establishment at one star because of the rudeness and condescending attitude of the chunky woman and man that work there. I feel like I’m bothering them as they creep out from behind their back room when they hear the sound of the front door open. Then they almost take pride in way over charging you for everything. They charge $ 12.00 for an18×18 box. Walmart $ 1.85.

Great location, and Curtis is friendly, and VERY helpful. What a neighborhood small business is all about.

The UPS store is a great convenient option to waiting in the slow lines at the post office. You pay extra fees but it’s worth it since its bear my house. The staff is always nice and friendly and you’re helped right away. I’ve never had to wait. The staff have actually gone out their way to help me locate packages and receipts before. Always been quite impressed. The UPS store has always been a good chain and this location doesn’t disappoint.

Fast and courteous service. I have never had any problems with getting the help I need to send packages. Also worth the price of saving me time and the headache of going to the post office especially during the holiday season. I enjoy the piece of mind that my packages will actually get to my friends and family.

Very rude lady at the counter. She never offered any customer service, but just began barking orders at me and treating me like an annoyance rather than a customer.

Went in to send an already addressed box (10×10×2) weighing less than one pound from 89 130 to a New Jersey zip code. I advised the clerk the lowest shipping rate was acceptable, since this was a return item and I was not concerned with the shipping speed.
I was first asked to fill out a UPS shipping form if I wanted to ship it UPS. I then asked if there was another way to ship it so I didn’t have to repeat the effort of attaching another address label. The male at the counter said it could be shipped USPS with the address label already affixed to the box. I told him that that would work. I expected the package would be weighed, the proper postage would be affixed, and I would be on my way.
Directly after I mentioned just using the USPS, it appeared he was perturbed that I decided to ship it USPS and advised me, because of the size of the box, it would HAVE to be priority mail at a $ 20.00 rate. I asked why it had to go priority mail and he repeated it was because of the size of the box. I thought $ 20.00 for an item that was just barely twice that price in the first place to be shipped was a bit high and the box was by no means large at all.
I again asked if there was a lower rate, not priority, but he said there was not. Hearing this, I decided to just go to the regular post office and mail it there.
Once at the post office, the price to ship it was $ 9.64. Weighed, postage affixed, and on my way, this time satisfied with the shipping costs.
So was the price of $ 20.00 at the UPS Store correct, or was the counter guy just ticked that I decided to use the post office, which was how I felt. So this UPS Store gets Two stars, for what I thought was too high of a shipping cost and limited options, and the perceived demeanor of the counter guy.

Yesterday I stopped at the closest UPS Store (store 5659 on Ann and Decatur) to me to send a small package to West Virginia. I asked the attendant to send it the cheapest way and explained the amount of time it took to get it delivered was not important.
She stated the ground delivery was $ 21.15 to West Virginia. I asked how much it was priority mail, she stated it would be $ 14.67.
Instead of quoting me the lowest tariff, she quoted me the highest. I almost took the package to the US Mail, but agreed to pay the Priority Shipping.
While paying, I noticed there a «Tip Box» on the counter next to the register. The next time I have to ship a package, I will travel a few extra miles and visit my friends at the UPS Store on West Ann Road (store 2938), where a «thank you» is tip enough for them…