The Tow Truck Company

The Tow Truck Company is a typical, unethical towing company that practices what’s known as «predatory towing». They pay their drivers a percentage of tow jobs and a very large percentage of sales of vehicles which get «auctioned» off of their property if people are unwilling or unable to pay their extortion fees. So, their drivers will illegitimately tow any vehicle that they believe will fetch good commissions. Once on their property, they use their tools to gain access to the interior of vehicles and remove the registration documents. This causes people to have to take an extra day to go to the DMV to get new registration papers to prove ownership. Then they can charge an extra day’s worth of «storage fees». Unfortunately, the law turns a blind eye to this business practice. The Tow Truck Company deserves retaliation for their unethical methods of generating revenue.

Like many reviewers, I would definitely give this company negative stars if I could. Yesterday, my husband found an orange violation («registration violation») sticker placed on the driver’s side window. This sticker is nearly impossible to remove and will not come off by peeling off the glass. Our vehicle does not have NV license plates yet as it was purchased as a new vehicle from the dealership. New registration was paid Online on 3−02−15 12:47pm and
per State of NV DMV instructions :
«Print this page and keep in the vehicle until you receive your new Certificate of Registration and decal.
Print a temporary permit (*See pic below) if you ordered new plates. Your plates will be mailed within 10 business days.»
Nowhere in there states that it had to be placed on the dash board whatsoever. Per DMV and Metro, we did not violate any NV registration laws. Also, per HOA, we did not violate any parking rules as long as the vehicle is registered then we shouldn’t have had this violation sticker. We contacted this company and formally requested to have the sticker removed by one of their reps and the response we got was «It can be removed with a razor!» Okay, given it can be removed by a razor, but why should we do the work when it was placed by one of their reps by mistake. Brian was very unprofessional and did not even apologize for THEIR MISTAKE. Maybe next time before your company vandalize a personal property and refuse to make it right, make sure the owner is ACTUALLY IN VIOLATION but in this case, we DID NOT VIOLATE ANY NV REGISTRATION LAWS! We will definitely be forwarding our complaint to the Better Business Bureau.

I’d give them zero stars if I could. They illegally towed our vehicle from our apartment complex. «Brian» said it was towed because it was in a fire lane. However, it was temporarily parked in front of my garage where there is no red curb, no fire lane and no signage stating parking is prohibited! I have filed a report with the Transportation Authority!

I would give this place a negative amount of stars if possible. Like a previous review, this company is full of crooks who enter apartment complexes and illegally tow. They give you no notice, like by law they are suppose to, and then have staff that are incompetent and yell at customers.
My apartment complex JUST cancelled their contract with them the night my mother’s vehicle was towed, specifically because of how they do business. They lied and told my mom they tagged, a.k.a put a large sticker on her window, to notify her of possibly being towed. LIES. When the apartment complex forced them to return her vehicle, there was NO TRACE of a sticker having EVER been placed on her window. And those stickers are no joke to get off, there would have been residue. Then they do not allow you to speak with management and tell you «He will be in in a few hours. He has no set schedule.»
The are aware of their shaddy way of doing business and will give you the run around in order to intimidate you and pay. This place is lower than low.

This company is really horrible! They towed my car on my parking lot on 3am!
I noticed it about 2hours later, and I called and asked why. And they fucking told me my car was registration violation! WTH!!! And they asked me to pay $ 275 to get my car back! This is fucking crazy! I fucking hate this! They said the management company did. not tell them this is the owner’s car! What!!! I fucking hate this shit company !

Took them 2 hours to get them to get to my car when they told me they were 20 minutes away.
The driver drops me off where I needed to go. As if I’m not irritated enough, when he’s getting my car off the truck he lets it go too fast and scratches up my bumper… Really?
So he tells me to call the office the next morning and ask for his boss. I’ve called multiple times on different days and they always tell me he’s out of the office. Not cool. Try to steer clear from this company because if they damage your car they won’t take responsibility.

SCAMMERS! They towed my son’s truck from a poorly marked handicap space. He was visiting a friend and a few hours later he left to find his truck gone. The apartment employees knew exactly who to call which makes me believe they’re in cahoots… $ 270 later

My girlfriend’s car was towed from my apartment complex for parking under the wavy piece of tin that requires a sticker for you to do so. There were 15 other ordained tin-​spots open for anyone who wanted such a glorious place to put their car at 12 o’clock in the morning but unfortunately she broke the rules and had to pay the price: $ 374 in cash. ($ 80 of which were for the «storage fee» since it costs that much to take care of a scion sized piece of dirt for two days while someone scrapes up money from friends and family.) We made it out to the car as he was towing it and he couldn’t have been a worse person. «YOU should have told her not to park there. You could have parked THERE or THERE.» Pointing at all the freshly vacant uncovered spots. Total assh**e. Thanks for putting the good karma out there. She had been parked there for 90 whole minutes and came out as soon as she heard her car bleeping from him towing her pleading for him to cut her a break since she doesn’t have very much money laying around for such things. «Once it’s on the truck there’s nothing I can do.» Bulls**t. Even cops let people go sometimes. —– I do have to say, and this is why they’re getting a 2 from me, the lady at the office and the guy in the yard were very understanding and kept things cool as my girlfriend took it up the a** from their weasely shyster company, even though they should be ashamed of themselves for even helping such a predatory company operate. As for the driver himself, I hope he outlives his children.

Unfortunately this is going to be my first review and it has to be a negative one. First let me say this company is a bunch of CROOKS. This company was called to tow a car that was parked in front of my garage without disclosing any information as to who called and with the excuse of in a fire zone. We were told to call in 30 minutes to get the price to get it out of the impound and was told the car hadn’t arrived but it would be around $ 300 but to call back in an additional 45 minutes when the car gets there. Once we called again the same clerk TAMARA told us it would be $ 190. When we went to pick up the vehicle they decided to change the price to $ 250.
JOHN one of their dispatchers said he didn’t know how TAMARA came up with that number because that’s not even what it costs to tow the car. He kept stating this is the set price given by the state of the board. If that’s the case why are they not compensating for the LACK OF KNOWLEDGE of their own employees?
JOHN is the rudest dispatcher and would not even give the full name of the owner of the company, when I asked his full name the response I would get is «Fred» multiple times. Then he decides to hang up the phone instead of trying to assist me or diffuse the situation. Maybe they should learn how to properly onboard their employees and take fault due to their «clerks» negligence & should let their customers pay the price that is given to them. This company is unprofessional and has the worst customer service. They obviously have no business ethics, if I could I would give them no stars for their inadequacy in their establishment.
This is why they are rated an F on BBB

BEWARE! These people a thieves, they tow cars from apartment complexes from which they have contracts with, charge you an arm and a leg, and then they switch out car parts before they give it back
The scam as far as I can tell goes like this, the tow truck company auctions off cars that are ready to be scrapped, lets say they have a Honda accord with a bad water pump, they will take the bad water pump out the car and put it aside, then they will go scout for a car of the similar make and model in one their contracted parking lots, and they will tow the car. When they get it back to the yard they switch the bad for good, leaving you with the bad, and in some cases they will return the car back in its spot before it is ever missed, they do this scam until their car is ready for auction.
This may sound crazy, but it is true, the police look the other way, I’m not sure why, but they do, but I have done my own investigating after I became a victim, and I assure you, this what they do, the only justice I receive from this is warning you of this crime. Stay away from the tow truck company, its a crime ring of petty losers. Thank you.

Needed a tow to the automotive shop. The driver called ahead and met me out to the car. He was on time, professional and friendly. He took my car and delivered it across town for me at the mechanic’s shop.
I would definitely use The Tow Truck Company again if I ever need another tow. Hopefully it won’t be needed!
They charged $ 50 to take it from Las Vegas Boulevard to Henderson.

They showed up fast under time estimated and had to push down 6 flights of a parking garage levels. Good to deal with …

I waited over two hours in the dark in my car to be towed. After 5 phone calls the driver called and said he couldn’t find me even though I had given the address and asked me to give him directions to my car from his location. I wasn’t even familiar w that side of town. When he finally picked me up he said u could have been stuck in a worse neighborhood. These guys are total creeps! I wish I could give negative stars. One is just too many!

Called our emergency roadside assistance company when our van broke down today and we were given The Tow Truck Company as our rescuer. They quoted 90 mins and were here in less than 20! Guy was super sweet and very professional! I highly recommend!

We broke down 250 miles from home. Road side assistance dispatched John from The Tow Truck Co. He was there within a half an hour. He was very efficient, funny and made an unpleasant situation a little bit better. Thanks John!

My car broke down on the way to work, leaving me stranded roadside with a blown timing belt right where everyone merges from Las Vegas BLVD onto the 95 Northbound. It was SCARY. My car was DEAD. Oh woe! What is a girl to do?!
Once I calmed down enough to assess the situation (going from 70 to nada tends to rattle one’s nerves), I called my lovely insurance agent and she quickly worked her magic on the other end. Within 2 minutes of having hung up the phone with her, I had a text message confirming the phone number, address and company name of who’d be towing my arse to safety. Then these guys called to double confirm. They gave me an ETA of about 45 minutes, which I felt confident enough to wait out with my car by then.
Within 30 minutes– 15 UNDER the ETA, the driver arrived! He was friendly and helpful, getting ol’ Bess on the lift and towing me to my mechanic within the remainder of those 15 min. Once there, he deftly parked my car, answered any questions I had, checked in with my mechanic to make sure everything was cool, and then he was off to go help other out-​of-​luck folks. It was expedient. It was easy. He was like a road-​side Santa Claus, who’s gift of safety and a ride was much appreciated in the Vegas summer heat. Good guy, good job.

I called this place and requested a tow. I was on the phone for 10 minutes while she figured out my quote then took down all my information. She told me it was going to take one hour. After 2 hours I called back a guy answered. He told me there was nothing in the system for my tow and that there was a shift change and the woman was not there.
After telling this to the person on the phone he offered no discount or apology. He could not even guarantee a faster pick up time considering the mix up.

The BF and I were not even 15 minutes in Zia Records on Eastern and went back to find our car battery was dead.
We call Mazda Roadside Assistance which covers free tows to really where ever. Most dealer tows only go to the nearest dealership and since we thought it might be the battery we chose to have it towed back to our home in the NW.
The Tow Truck Company takes care of dealership calls and Mike came to help us in a timely manner– We maybe waited around 30 – 40 minutes for a tow. He was friendly and chatty in the tow truck telling us stories. There’s even bullet dents in his bulletproof window and he was all calm about his job, «yeah, all kinds of things happen“and went on to tell us about repos. Friendly people make for a easier experience in something that can be easily stressful ordeal.
They’re pretty busy by the sound of his radio dispatch going off often, but they’re timely. We were out of Zia across town and inside our home in less than 2 hours.
Pretty painless and that’s not always the case with tow companies.