The Resort On Mt Charleston

I have business on the mountain from time to time. I will eat in the restaurant. The food has always been good. I have attended a couple of meetings there. In general I like the place. However this week I have had major issues trying to find out if rooms were available for a local event on Memorial Day at the Spring Mountains Gateway Visitor Center which is also is the location of the Silent Heroes of the Cold War Memorial.
Yesterday I called the hotel and was placed on hold for 6 minutes. When the gal came to the phone, as I was inquiring about my promoting the hotel for Memorial Day weekend, she had no clue about a National Memorial located 600 feet from the hotel she works for. VIPs that want to visit the memorial go though me for lodging suggestions. How can I send my VIP’s to a hotel that has no clue about a national memorial located a stones throw from their location?
I was told there was no management on site (before 5 pm on a weekday) and was given the e mail address of Richard who I e mailed last night with no response.
I called again today and the same gal placed me on hold so I hung up. I have been told, and I cannot verify it, that the hotel is on the market so maybe they just don’t give a crap.

Based on other reviews of this hotel me and my friend almost didn’t stay here… We decided to go on up to the Mountain anyways to celebrate my birthday. In doing a little research, I decided to ask for a room facing the pond. Our room was very clean, cheerful and pleasant. Not a 5 star experience, think «Lodge» experience. Very nice small electric fireplace which actually put out a bit of heat, and lovely view of the pond, the mountains and the quaint church on the hill.
We got to the resort at around 1:30. Asked to check in early but were told it would be an extra $ 25. Check in is at 4 but they would allow people to get into their rooms by 2:30 no extra charge. We decided to take a quick hike for an hour, and waited to check in until later.
Happy hour in their bar is from 3 to 7pm. We ordered two Cabernet’s. House wine. It was decent and two Cab’s for $ 7, it was priced very well!
We asked the front desk guy if they would turn on the fireplace in the lobby… They did and it added a lot of charm and atmosphere to an otherwise cold feel to their lobby. We chose to play cards next to the fire after our dinner in their restaurant. We felt very much at home just hanging out and relaxing with our glasses of wine and playing cards.
We had dinner and breakfast at the resort. The food was very good although the ribs were a little tough. The «salted» baked potato was fantastic, as were the vegetables. They should cook the ribs all day so they are more tender. My friend had the filet mignonon and it was fantastic! We both had the steak and eggs for breakfast. My steak was very good, wonderful seasoning. My friends steak was over cooked, so they brought her another one and it was very good as well. The service was odd… Not terrible, just odd. Whatever… The food was good.
We stayed at the resort on the $ 99 package which is a GREAT deal. However… They do charge a $ 12 resort fee per day, and they charge you taxes on your meals. Also, drinks (even coffee, soda, tea, orange juice) are extra. FYI: When the front desk tells you, you can order ANYTHING off the menu, that means TWO MEALS, no appetizer, no drinks and no dessert. So we would receive a ‘bill’ at the end of each meal. Be sure and tip your servers, that is not included! People from Europe do not usually tip (I know this, because I worked as an Esthetician on the Strip for 8 years… They never tip), so please give your server a little something extra…
Be aware that the picnic areas charge $ 12 per carload. Even if you just want to drive through to see it, you have to pay. A ‘sensor’ will track you, so you HAVE to pay even if you try to turn around and not go through. So: Be aware. Very annoying.
We hiked Fletcher Canyon, and Cathedral Rock. Good weather too!
We brought a cooler with our own snacks, bottled water and wine. So glad we did because there isn’t one single grocery or convenience store on the mountain. Next time I would bring a small coffee pot and coffee. No coffee pot or fridge in the rooms. $ 3 for coffee in the restaurant. I need my coffee in the mornings and I do not want to have to walk to the restaurant and wait for it.

I would love to give the place five stars because at the core this hotel is absolutely adorable!
If you are looking for a perfect, nothing wrong with hotel this is not it. However, if you are not super picky and are looking for a very quaint place to stay away from Vegas this is it! You will find a very disconnected stay. meaning you most likely have no cell service and the wifi does not really work. This is something I think we all need from time to time however I can say that the addition of a good wifi would make a WORLD of difference.
We were able to check in early, which was great because that allowed us to unpack and then go sightsee for awhile. When we came back to the hotel there was a band (Three Blind Mice) playing on the front patio. The band had great energy and was fun to watch while drinking a cocktail from the bar they had set up outside. I would definitely come back up to just enjoy this on a Saturday evening even without being a guest of the hotel.
Let’s talk about one of my favorite things, food! We ate in the restaurant on both nights of our stay. Night one we were seated by Jesse who was nothing but polite and pleasant. You can tell he was working his tail off but it did not effect his demeanor. Our server on night one was Penny she was very sweet, you could tell her and the other staff seemed to be a little busy and had a little trouble keeping up. This challenge was met with very polite and courteous apologies towards us. Our food was absolutely outstanding! We had the spinach/​artichoke dip as our appetizers and it was hard to stop eating it! It was served in a bread bowl and the bread was perfectly seasoned. Their soup of the day was Cream of Chicken, which I must say I had very low expectations for and was very pleasantly surprised at how good it was! I wanted to order a second bowl but knew our main course was coming so I refrained. For our main course, we had the ribeye which came with seasonal vegetables and mashed potatoes. The ribeye was cooked and seasoned perfectly, the veggies were a zucchini and squash medley which were the complete opposite of bland and the mashed potatoes were delicious. During our meal Rich, the F&B director stopped by to check on everything, we loved his enthusiasm for the resort. We are very excited for the upcoming menu changes that he was telling us about and he also made us feel like we were old friends and could come to him anytime we needed something.
After our meal we stopped by the bar and had our first encounter with the person we dubbed as our favorite employee, Ray! Ray was awesome! He handled the busy bar with ease while making everyone feel important. After our drink we went back to our room and played Yahtzee on the borrowed game from the front desk.
The next morning, I had breakfast which for $ 7 was a great value. I had two eggs, potatoes, bacon, toast and fresh blueberries. The potatoes were amazing! The service was a little slow, I believe my server was covering someone else’s shift, she seemed a little out of place and seemed to be doing multiple things at one time. I wasn’t in a rush so no real complaint on how long it took.
Dinner that evening was good, not quite the same experience as the night before. I love their soups as they are making them from scratch and that makes all the difference in the world!
After dinner we went back to the bar and stayed until it was time to close. We played Yahtzee at the bar, haha. Ray was our bartender again and it felt like we were all old friends. He was so hospitable and just plain fun to hang out with.
There are a lot of simple things the hotel could do to make the experience even better for the guests, and things that would not require a lot of money.
1. WIFI!!!
2. Better Satellite TV
3. The game console in the lobby is AWESOME, if the controls were not broken. It’s obvious these were probably broken by kids whose parents were not caring to stop them. My suggestion would be to keep the controllers at the front desk and make the parents sign them out. This way the parents would be liable.
4. Hire more service staff. I understand that it may be hard to find the proper staffing due to the location but that has to be something more that can be done for the busier nights. A majority of the complaints seem to be due to the service and it’s not even the servers fault, they are visible kicking ass!
5. Make some upgrades to the rooms, even minor ones like painting them or the décor could make a huge difference.
It is a shame to see a place that has SO much potential not being fully utilized, the bad reviews on here make me sad. The Resort at it’s core is just so beautiful, it makes you want to see it do better. I am 100% hoping there are more changes besides just the food in the future of this resort! But without a doubt I am excited to come to try the new menu in a few weeks!
Good luck Mt Charleston Resort, Thank you for having us!

A bit overpriced, but I can see why (very far from resources). The fruit plate was a little over priced for my taste, even for something being so far away. I say this because it’s $ 9 for a few fruits that neither seem fresh nor seasonal. The service was sub par from one of the servers, and excellent from the other two. The tea selection was decent, the food in general is tasty, and the atmosphere, casual yet strangely breath taking. Would come back again some time. Hoping for better service the next time around.

My wife and I visited this place last weekend May 13^th and 14^th 2016. The Resort itself was cool. We had a nice room with a balcony and a very good view of the mountains and pond. We ate at their restaurant on Friday night and the food was good. Not a variety of meals though. Then came the bummer. We ordered two margaritas with our dinner and when the bill came, we noticed we were charged $ 23.00 each for a margarita. The waitress name Susan thought this was steep and a mistake also. She went back to check with the bartender who goes by the name of R.J. and he stated he used Jose Cuervo Tequila and Grand Marnier in the drinks. DUH! Most places that serve you a Cadillac margarita will put Cuervo and Grand Marnier in the drink. This is why they call it a Cadillac margarita. We went to Mt. Charleston Lodge which is a few miles up the road on Saturday night and the same exact drink was $ 9.00 and you add $ 1.00 extra for premium liquor. Total, $ 11.00. The bartender there name William agreed that we had been ripped off. I wanted to complain to the manager of the bar name Richard Allrad, but he was not present that weekend. I sent him an email addressing our dissatisfaction and concerns, but he has not responded as of yet.

Went here for a wedding and the staff executed it flawlessly, especially the manager Rich. He was everywhere help was needed, including going outside of his own department to make sure every guest’s need was met. He went above and beyond and really made the night special and is an absolutely asset to this resort

I was hesitant about staying here after seeing overall review score posted here on Unilocal.The resort is charming, comfy and the food was good. The menu was not super extensive, but all of our pasta entrees were delicious and the salad fresh and tasty. The rooms were clean and cozy. While an older hotel, I enjoyed the quiet ambience and feel to the place. Definitely would stay here again.

My boyfriend decided to surpise me with dinner here for valentine’s day. dinner and another surprise after which we never got to attend.
His brother in law physically came down to the restaurant on Wednesday to make a reservation because they wanted the night to go as they plan.6pm for 4. Sunday night came. We arrived at 5:30 and good thing we did because our reservation was nowhere to be found in their old fashioned graph paper. We asked to see a manager who never came to speak to us and the other 2 couples who was having the same problem. We atleast was seated so we decided to not complain and stay positive because of the occasion plus Joe the host who sat us down was delightful. We watched him work his butt off all night. from hosting, bussing tables and setting them up and entertaining the guests to help ease the tension.
Susan our server came and if it wasn’t for the occasion, our 20 minute drive and her and Joe we would have definitely walked out. the food was decent. almost 2 hours past before we got our main course. from what we were told. someone else had picked our food up and given to a different table. by this time. everyone we came in with were long gone. another hour pass and we were finally done.
the soup. ravioli and crêpe was decent but the steak was terrible. we were so hungry it didn’t even matter at this point.
Again.we got seated at 5:50 and did not get out of there until 8:45 pm. our valentine’s night was ruined and had to get back home since we missed our show and had to get back to the baby.
We stopped a server who turned out to be a manager and they decided to give us 30% off which we didnt believe was enough and she came back with 50% off. we were so tired of waiting that we just agrees to paid and was so happy to get out of there. Honestly for the 3 hour meal and bad experience we had it should have been comped.
At the end of the day. we were willing to pay so it wasn’t about the money. We understand they were short staffed and it was valentine’s day but all of us are in the same industry. they should have been prepared. I know it may not matter much since were just four regular people but I doubt we would ever return. It’s a shame because the place was beautiful.
The 3 stars I gave would have been one if it wasn’t for Joe and Susan.

The place is nice getaway if you don’t want cell phone service or Internet access. There isn’t a pool, only a sauna. The Bistro is overpriced. The restaurant is nice but they only have two servers at a time. So it may take awhile for you to be seated. The cheeseburger was amazing and the banana fosters was strong like they didn’t burn all the alcohol out of the sauce. We also went for breakfast and the pancakes were great! The rooms itself could be upgraded. They have a fake fireplace on the wall and all it did was make loud noises. If you stay in the shower too long, the fire alarm may go off… so make sure you crack a window if you plan to take a long hot shower.

This place is soooo relaxing… everyone that works here is super nice… the restaurant food was amazing… breakfast was even more delish… i really love the fact i was able to hang with my doggies around the fireplace… they are really pet friendly amd they made our stay very enjoyable

Stayed there with family for 1^st time, are locals in Vegas. The traditional King room was a disaster, water damage with pothole in bathroom, water damage with cracked window sills, dirty couch, cob webs, and a firm bed couldn’t sleep on, not to mention that you can hear everything as the walls are paper thin. I would not recommend the hotel to anyone, in fact we cut our stay and did not stay the 2^nd night. The hotel management did not acknowledge or do anything to change the experience, in fact didn’t even apologize. It is an embarrassment and hope that new management one day can take over and turn it around as its badly needed.
Will check out the other hotel next time.
Jason.

So disappointed! This place is so beautiful when you see it driving up the mountains. Found a deal on Instagram for Dinner and a Room for Valentine’s. My husband and I reserved right away for a romantic night away from the crazy strip. We arrive at 4pm to check in and were helped promptly. We thought it was weird that the front desk attendant offered us a handicapped equipped room. We turned that option down and took the room available on the 2^nd floor.
The whole lobby area us super cute, warm and full of character. But when we took the stairs up to the 2^nd floor and entered the hallway to get to our room, we noticed on the floor a trail of trash bags full of sheets all over the place. It kept going and going. We go into our room and were a little underwhelmed with the appearance. Very tired and outdated but we were happy on how clean it was. So definitely our first impression was not the greatest.
When we checked in we mentioned that our reservation was at 7pm but the front desk guy advised us to be there at 6:45pm. That already gave me a sense of how dinner was going to go down. So we did do as he said an we see a huge line. Needless to say waited a long time. Our first course was served at 8pm. The service was lacking. It seemed like the place was short staffed. My first course was a soup and I was given a teaspoon to eat it. I did ask for a soup spoon but I never made it to my table.
The food was actually delicious but the service was poor. We felt like our waiter was cutting corners. It took 30 minutes to cash out because our waiter did not acknowledged the fact that we had a voucher for the dinner and a room we bought. So it took for ever for him to fix it.
We love the potential this place has but when the theme of the night is «Thank you for your patience» and «sorry for the wait» makes me not want to bring my business to this establishment.

Really cute lodge on the way up to ski or snowboard at Lee Canyon. Please note that you need to bring snow chains for your tires for the 30 minute drive up to snowboard on the mountains (Mt Charleston is a 30 minute drive from Lee Canyon where the snowboarding is. If you want to stay somewhere near the snowboard hills, stay at one of the Lee Canyon hotels or resorts. NOT Mt Charleston).
This lodge is cute and has retro video games to play! There’s a small bar with a pool table if you get bored late at night, and a restaurant that does last seating at 8:30pm if you need food. Other than that, load up on food and drinks because there’s not much else to do until you wake up and go out to Lee Canyon.
The employees here are really nice and helpful! We didn’t know how to put snow chains on our car and this really nice man that was shoveling snow helped us for a good half hour.

There was a local deal for two nights, so my guy and I went to check it out, excited to get a bit of sledding in. The staff was very helpful and accommodating at the front desk, the bar and the restaurant. The bar was relaxing, they have big windows to view the snow covered mountains. If you like Bloody Marys, then ask for bartender Teresa’s Spicy Bloody Mary. It has like, 10 different ingredients, including pickle juice and creole mustard. Very unique.
Bring your own snacks and drinks, there is the Bistro (small snack shop), but there was only one guy that was manning the lobby desk and had to step in for service at the Bistro. My only big complaint were the beds, they were so uncomfortable. There was no give, and I sleep on firm mattress at home. Also bring earplugs because the walls are very thin, we can hear people fighting about someone keeping the TV too loud, people walking back and forth on the ceiling, taking showers.

Convenient location if you are visiting the snow on Mt. Charleston. They allow dogs for an additional fee ($ 25) which is a great option.
Once you are there, there are no other stores or shops anywhere so be prepared (bring water, snacks, etc). The coffee shop wasn’t open when it was supposed to be (10 am on a Sunday — supposed to be 24hrs) and there is no room service at all but stated on website there is.
There is so much that could be done with this place to make it amazing! Evening entertainment somewhere on the grounds would be fantastic (a musician, movie nights, anything in addition to the bar they have for adults as there are many families and kids) and a nice upgrade of room furnishings would make a huge difference.
The food in the restaurant is good but they are understaffed for the amount of people that come through. You need to make reservations at any time as there is just not enough staff.
For a location that corners the market they don’t need to do much to always stay busy in winter but a few upgrades (new furniture, more staff, etc) would make it a hot spot people can’t wait to come back to!

We moved from FLA. My 13 year old had never seen snow, but he was a water baby in Florida, loved skim boarding and snorkeling.
We took him here to see snow last year, and now we go once a month during winter. We love it. The trees, the snow, the cold air… it is just 66 miles from our front door and a total 180º change from Henderson, where we live.
It’s an easy drive and you’ll love it. Go for it.

I will start this review by saying I will never ever return to this so-​called resort! My girlfriend and I planned a nice NYE vacation to get away from the hustle and bustle. When making this reservation we knew it would not be a Las Vegas type resort, which was totally ok with us as we like the mountain/​nature feel. Now let’s start with this review:
Upon checking in we were greeted by Becca who was great throughout this entire nightmare of a stay. To start there are no elevators or help to get all your bags. Not a huge deal as I’m a man and can carry my girlfriends and my own bags. Just a note for those expecting this. Walked into rooms which are extremely outdated and stale smelling. (Note this is a Siegel Property and they have money to remodel). Bathroom has 2 towels (big enough to dry an infant), 2 wash clothes (more like dish cloths), and a floor that was just gross (socks black from walking in room).
Next we went to the bar and waited for the bartender to even acknowledge we were there (only 2 other people in bar and only seats 14), bartender had zero knowledge of anything. Breasts hanging out, hair pulled back and greasy looking. Kinda looked like she was on drugs. Had a few drinks before we headed up to get ready for this 4 course NYE dinner that was part of the package they offered.
We got ready and headed down for our 7pm seating as there was a 5pm and a 7pm. They had us waiting along with everyone else for that seating (full house) until 7:55pm with not a single employee saying sorry or offering anything to drink while waiting. Finally got sat and then the nightmare began! 2 waiters for a full house? Food and Beverage manager (Rich) waiting tables? No service for over 20 mins. Food was wrong (this is a pre-​set menu) more than twice, food looked like it was from 5pm seating. In a nutshell we couldn’t eat and didn’t get out if this dinner until 10:30.
Went next door for this «NYE» party, which the bartender was, you guessed, Food and beverage manager! We made the best of it and brought in the new year. Upon trying to pay my tab, 2 couples started fighting, pushing and shoving, woman punches guy in the face. Guy throws wine in bartenders face, we finally pay and head to room to get away.
We get to our room and start getting ready for bed. Then all hell breaks loose! Those same people from the party downstairs start fighting in our hall. Punches being thrown, women screaming so loud you could hear it outside and on the 3^rd floor. Kids crying for help. Men running up and down the halls fighting with each other. Women still cussing and screaming up and down the halls. Open my door to see what’s going on and it’s chaos! Woman screams in my direction and I close my door. Then a woman starts kicking in our hotel room door, putting holes in it! Tried calling front desk for help, no answer! Try calling 911 from hotel phone, can’t call 911 from hotel phone. Grab cellphone to call 911, no service! This has been going on for almost an hour! No security!!! No staff!!! Finally after an hour and a half, metro decides to show. Note, metro has a station 3 mins from hotel. Things finally calm at 4am and we try to sleep. Was told we could talk to manager Robert at 3pm the next day.
Next morning we wake up and go down to breakfast. After not getting to eat or even able to stomach the food they served the night before, we were starving! Took 10 mins to get seated. Gal that finally sat us looked like she was still drunk from the night before and moved at a snails pace. We sit at table for 25 mins before anyone greets us. Our waiter Jim (hasn’t showered or groomed in over a month) took our order, waited another 40 mins to get our breakfast (eggs, pancakes, biscuits and gravy). 12 min cook time max considering it was us and 3 – 4 other tables. Food finally comes out and it’s ice cold! A film over my gravy, room temp butter won’t even melt on pancakes, no one comes to check on us for another 20mins. Had to go to front desk and ask Becca to help us. Then Jim came over, we told him the issue, he walks away?! Really?! Becca handles clearing our plates and gets us new food. We eat what we could and leave.
We head out after breakfast to go hit the snow. After hours of snow time we head back to hotel. It’s about 4 pm at this time. We get back to our room and low and behold, our room is still not cleaned! We are wet and cold and just wanted to shower. We had 7 bags of linens lined up by our door going down the hall. But our room, no. Call down to Robert and ask him to come to our room to see the damage to door and discuss the night before and to show the room hadn’t been cleaned. Robert then says he has no authority to do anything about our door being kicked in, nothing about our dinner, and that the director of operations Chris Trout would contact us directly. We were supposed to stay another night but at this point we had enough and told them we will not be staying. No word from Mr. Trout and no response to our emails.

This resort has had it. It is old as the dickens and completely worn out. It smells stale, no elevator, and the food .
I went on a writing excursion, so I wasn’t there Romancing the Stone. It got the job done, but if you’re looking for a bit more oomph, this ain’t it. Drive a few more miles down.

This spot may have been worthy of the «Resort» in their name a few decades ago, but I think «Lodge» would be more suitable now. It’s dated, but has good bones and the space has aged well, with exposed handcrafted wood beams. Service is old and old-​school good, seems to have been around as long as the furniture.
Bar staff (Darlene?) was on her game, quick to provide service and tips for nearby hiking spots. The food is better than expected, with a pretzel dipper app whose cheese sauce tasted distinctly not from a can while the Mountain Man Stew surprised us with it’s creamy consistency and slightly-​spicy savory flavors.
Note that they do offer HH specials, but they are not offered on Friday afternoons… this was a bit disappointing, as the place was totally dead. Prices are higher than expected for the setting and quality due to limited options this high up the hill.
Great view from the bar, picturesque water feature out front, good weekday rates for locals. Come here to briefly escape the heat during the summer.

It’s not a 5 star experience, but it’s A-​OK
When you read the word «resort» on a billboard it sets off a trigger in your brain and you start to form an immediate picture or idea in your head. «Resort» brings me a to luxurious hotel lobby, drinks being passed to me as I walk in the door, and maybe seeing some beautiful people cavorting by a pool or fireplace, depending on the time of year. Well, get all of that stuff out of your head, because the Resort on Mt. Charleston is nothing like this and that’s not a bad thing.
The place has the warmth of your grandparents house and most likely the same rustic smell. I came here after a long hike up in the mountains and my hiking partner and I decided we needed a little sustenance and maybe a cup of grandpa’s cough medicine. We strolled in and found the place quite cozy with a full on fire going in their 360 degree fireplace, wooden statues everywhere, and a white haired old gentleman running the check-​in counter.
NOTE: To all the vegetarians/​animal lovers reading this, there were numerous animals heads adorning the walls. Weirdly this enhanced my cozy feeling. Maybe because these wild animals were all dead now and won’t be trying to kill me as I walk back to my car in the moonlight. Kidding, love you Bambi!
We entered the bar area and were immediately greeted with a smile and a menu featuring $ 11 alcohol fueled hot chocolate. «Hmmm, I’ll have a beer», «Bud-​Light or Rogue Dead Guy Ale?»… Is that even a real question?, «I’ll have the Rogue and the house cheeseburger». Two things blew me away: 1) They have Rogue Beer, 2) It was only $ 5, jackpot! The server was insanely sweet and very quick with everything, even bringing me another beer without asking if I wanted another. I’m assuming she saw how fast I consumed the first one and knew I was in the mood for round two… and maybe three.
The burger was ok nothing to mention in this review, but the food fit the mood. Comforting and filling, what a delightful combo. I casually sipped and ate and just took in the vibe of the hotel. This place has a weird way of subduing all of your worries and stressors, so you can actually calm down and enjoy the view from the enormous window in the bar. This attitude adjustment also might have had something to do with third beer I was enjoying. We paid up our tab and finished our drinks in the lobby by the fireplace. Great way to end the experience, a warm fire, alcohol, and the entire Shakira album playing softly on the overhead speakers. Awwwwwww.
I might actually come back and stay overnight at the Resort on Mt. Charleston. I love old school spots like this, it’s almost as if the internet era just skipped over this mountain area and kept going north to Salt Lake.
NEW BUMPER STICKER IDEA: «Keep Mt. Charleston, Mountainy»