The Heights of Summerln

The Heights of Summerlin, recently acquired by Genesis HealthCare, needs a complete reevaluation of administrative and medical personnel working at this facility or close it down. My mother was first sent there over two years ago for recovery from an operation on a infected finger that was partially amputated. After the recovery period she was sent home. I was told i would be called or a nurse would stop by, That never happened. After a few months my husband and I became clearly aware she was suffering from Dementia. She took a fall and was sent to UMC for evaluation. After a discussion with the doctor she was admitted to the Heights of Summerlin. In this stage of Dementia my mother was yelling loudly at times. The resident doctor prescribed various medications to calm her down. One was Latuda. This drug is not recommended for elderly patients with Dementia. It has been shown to increase mortality rate. I was told she might not make it. When I saw her she looked unconscious and drugged. I ordered all drugs stopped immediately. It took time but she
did recover when all the drugs were out of her system.
We visited her 4 times a week in those 2 years and that wasn’t enough. She was unable to do anything on her own. She could not converse for the most part. But was ware of her surroundings. Left unattended in her room one day she fell out of the wheelchair and required stitches on her forehead. Occasionally one of her meals would be missed or she wouldn’t be given her schedule shower. Numerous times, due to the frequent turn over of personnel, we had to tell the person who was administering blood pressure pills that she could not take whole pills. They had to be crushed and put in juice. New personnel come into the room without reading the chart or being told what this patient requires. They treat all patients the same which cannot be done. Each one is different. There were some very caring CNAs. But most were first timers without enough experience, training or knowledge to care for the patient properly. The last incident caused her to die. She started getting bed sores. She was supposed to be turned on a regular basis. She wasn’t. The medical patches that were applied did not heal the sores. My mother kept bending over in the wheelchair and would not eat. No doctor was called. For six days I was told by the unit nurse she is 90 years old and deterioring. I yelled I wanted a doctor or have her sent to a hospital. The wound nurse suggested she be sent to Summerlin Medical Center. Once there she was put
in ICU. The infectious doctor stated this is a very serious infection she has been fighting and she may not be able to survive it. After 11 days the doctor suggested hospice because she was dying. After another 11 days in hospice, without taking food or water, she passed.
I feel she died a terrible death do to the lack of medical care by the nurses and staff. I would not put a dog in this facility.

When it comes to The Heights of Summerlin, don’t be fooled by the use of the Summerlin area in it’s name. Quality and expertise are FAR from what you will receive here and one star is way more than they deserve.
It doesn’t take a medical professional to realize that this place, The Heights of Summerlin, should incur one of two things;
1.) An immediate and complete change of management, administration and all operations and practices
2.) Be shut down immediately
My mother was a patient here for approximately 28 hours. It was only 28 hours because after only about 19 hours we were determined to get her transferred out ASAP.
She did not receive medicines until my dad stormed in and got in the face of the administrator, head nurse and others and demanded she get her medicine. The IV nurse refused to wear gloves, needles were just thrown into a small open trash can in the room, there are no soiled linen or sharps disposal containers, food came in a ziplock bag, the bathroom was disgusting, and so much more!!!
if you care at all for someone DO NOT let them be put in this nightmare. A lack of professionalism, cleanliness, competence and concern are just a few of the things you will encounter.
I can only use so many characters here for a review so read my full review here:

If you are not going to be there everyday to ensure things are done properly, then please go somewhere else. There are some great employees at Heights of Summerlin, but unfortunately there are many more bad employees.
The admitting people were great, answered all our questions accurately and followed up on the things they were suppose to follow-​up on. Glenn was also helpful but it doesn’t matter if the helpful people are not the ones who are caring for the patient.
My mom was in for two weeks (actually suppose to be discharged today) and has had one shower/​bath. Her bath days are Monday and Thursday, and even when you «signup» for one the chance of getting one are slim to none. I spoke to the nurse on Thursday, in person, and she ensured me my mom would get her bath… never happened. This is is common thing for anything at this place. Suzie, one of the RN’s was helpful but she is not there as much. The day time RN was a joke to her profession, I will not say her name as I do not believe in printing the names of the bad employees, but she works on the 100 west area during the day, dirty blonde hair. At least for me, her only skill is being great at lying and being lazy.
My mom was determined to be diabetic during her hospital stay prior to being sent here and it took me three days to get the «doctor» to notice her blood sugars and to get her on a diabetic diet. Once I pointed this out, she miraculously was getting her finger pricked 5 – 6 times a day but they still kept giving her foods with sugar. Completely irresponsible. As soon as I was able to get my mom to understand she could not eat or drink anything with sugar, she was able to go to a pill vs injections. But I am not a doctor or nurse and should not have had to do this.
The PT and OT were great, no complaints. Just make sure you visit with them at least once to let them know of any concerns and they will address them. Very professional and know there jobs.
But the Heights of Summerlin, in my opinion, have the lowest level of employees of any healthcare facility I have seen (I do work in the healthcare industry so see many) and they need to address this. Employees are only as good as there managers/​supervisors, so they need to start at the top. I know the reimbursement is not great for most insurance companies, but we are talking about basic human interactions with people.
So, to sum it up, if your loved one is very sick and needs attention, do not send them here. Regardless, ensure you are on top of their care… no one else is. I think they like the patients who do not have visitors, easier to ignore them. :(

x this place is nice inside but employees not to helpful. I have to constantly ask for my medications, and then wait! I am close to the rn station trust me it sounds more like a party especially from around 10 – 11:30 pm. the worst part is their food! I am not a picky eater but this I might give to my dog!

First off it should be zero stars and this place should be shut down. Please do not send anyone you love to this place. My wife spent two days at this popsicle stand had to call 911 shortly after I washed her up. I noticed she became extremely groggy the two days she was there. I went to tell the staff that her oxygen had ran out and she was struggling to breathe as I came back into the room I found my wife not breathing and her eyes rolled into the back of her head. I called for help in came six different people who appeared to have zero medical knowledge I had to tell them to call the paramedics. Come to find out they had over medicated her and here I sit at the emergency room watching my wife struggle. If I would have never stayed late I believe I may have lost my wife. I only tell this story to you so I can prevent this from happening to another person. On the first day I read several reviews they were mostly negative and I see now why they were. Please take this serious I wish now that I would have.
Gary

Doesn’t even deserve one star! My mom fell in her first week there a nurse at the end of her shift with purse in hand brought my mom her wheelchair stated it was locked, it wasn’t and my mom fell on the hip that was already fractured. 4 weeks later she fell again this time head and tailbone injury, the wheelchair they had her in had the armrest taped on and it gave way causing her to fall. Also during her stay got a blood clot in her leg, if I hadn’t noticed that her legs doubled in size and pointed it out She might not be alive. She also aquired 2 wounds on her feet that I had to demand wound care. This place is horrible, besides the falls, wounds, and blood clot, The doctors don’t examine their patients, the care of the patients are almost entirely by CNA’s which were very caring but grossly over worked. The Physical Therapist are mostly caring except for one who was so rude she made my mom cry. The remainder of Staff from Case Worker, administration, the Billing department, Physicians are the bottom of the barrel. There is too much to report about this place, I dont know how they have ever passed any inspections. This Facility should be shut down.

This place only deserves A STAR because of one of the charge nurses who was very kind and showed she cared.
Other than that this place doesn’t even deserve any stars.
My father was checked in there on a Monday night and we checked him out that Wednesday afternoon already, not even 48 hours later. We brought him in there Monday night around 10pm, as the transportion ambulance brought him straight from the hospital. We walked in there with him and there were at least 4 – 5 people at the front desk as NO ONE greeted us whatsoever. (That was unfortunately our first impression.) The two transporters had to ask them what room they wanted my father in. As they took him there, we followed and they transported him onto a bed and leave we were literally waiting in the room for at least 15 – 20 minutes before we went out there in disbelief asking if anyone was going to come evaluate my father or let us know what was going to go on. Finally a young woman who had only been there one month stating she was just an Aid asked my father to get up so she can change a few things on the bed. My father had no sensation from the waist down but obviously no one let her know that. She said the nurse would be right in to evaluate him. Another 20 minutes go by and a gentleman named Michael who I OR MY FAMILY WILL NEVER FORGET comes in with another gentleman. They check my father, and the first thing that scares us was him asking what was on his chest. (It was a port for his chemotherapy.) Even I know and I am not in the medical field know that as a «Nurse» how do you not know what a port is? I asked him once again if he was a nurse and he said YES! This MICHAEL was the most unprofessional person I’ve ever met, he came in there with an attitude daily because we were on top of things asking many questions, his pants sagging, and even worse hickeys on his neck! When we kept asking him for my fathers meds he kept telling me he was going to get them when I saw him smoking outside with another young lady! The second evening he came in and turned my fathers lights off, my father specifically asked him to please not to and he insisted if he wanted any light he had the TV for that. He also asked him to raise him up on the bed because he was sinking in and once again my dad could not do it due to no sensation in his legs and he specifically told him NO! At one point there was a older woman yelling across the hall for help and my mother had to ask him if he was going to help her and he rolled his eyes, sighed and went in there. I am disgusted and beyond appalled. When I went to complain to the social worker about him she just told me to no longer deal with him. I would NEVER recommend this place. It’s sad because the outside is so beautiful but the inside is a straight looney-​vile.
I never thought places like this existed and it’s very sad to know that they do! This def isn’t over for myself nor my family.

This place is a disaster, you have to fight to get to see the doctor, they only come by once every two or three days. Nurses check on you once every 5 to 6 hours. In there 11 days and no shower. On the third floor by the nurses station are 6 or 7 patients with dementia calling for help but no one responding. easier to have them there than in their rooms I guess… indicating they are understaffed.

Today we got a call to pick up my Dad at The Heights of Summerlin (5÷11÷15). When my Mom called the East Wing administration area they said he’s ready to be picked up he no longer needs their assistance. The doctor for today Dr. Daskin (?) Said Dad’s in good shape to leave he can go without checking his aortic stenosis and gout on his hand and foot.
I have to give kudos & 4 stars to Rino, E.J., and Charmaine for being very professional and respectful to visitors and patients.
Unfortunate, while trying to leave tonight at the front guest administration door (2 sliding doors). The front desk reception woman had both doors locked at 8:50pm. The doors were to remain open till 9pm she even told us as we walked in this evening. She lied she wanted to leave early. When we asked her to please open the doors to let us out she gave us a dirty look. She took a deep breathe and unlocked the doors and gave a look to my father and us to walk faster although she can see he is having a hard time to walk fast. We got to the outside sliding door she unlocked it, turned on the switch and the door wouldn’t open. My Mom said «oh oh is it broken it won’t open?» The woman said strongly and rude it’s not broken it’s because it’s closing time. I said is not 9 yet it must be broken she insisted it’s not broken and used her wooden paddle for her key to force it to open. Mom said good it’s not an emergency otherwise people can’t go out. She insisted it’s not broken and pushed the sliding door open as we one by one slipped out. Very RUDE woman at the front. They need to change her or retrain her on customer service. If you’re not happy having a job give it to someone who wants to work and be respectful. Your time will come crazy grouchy woman. I hope for the fire and health safety the maintenance people check those doors and the fire department too.

I will warn anyone not to ever let anyone you love to spend even 1 hour in this facility. We are filing a complaint with the Elder abuse hotline tomorrow. My 89 year old mother was referred here for some testing. No one ever came to formally check my mother in. She was prescribed oxygen, which she never received. She has a fistula in her arm, with a warning wristband, to not take blood pressure or blood from, and three different nurses tried to use that arm. She was not given any food. I rescued her after being there for 12 hours and took her to a real emergency room. This place is not fit to watch cats or dogs. It should be closed, I feel so sorry for the poor folks who are stuck in this facility.

I have been visiting my 80yo friend and neighbor for almost a month now here.
Compared to TLC in Henderson, this place is heaven sent.
Most of the staff says hello and express interest in my friend’s concerns and needs all the time. I can see that this rehab center helps the resident to progress and they never give up on them. The Staff are very patient, kind, and self motivated in doing their job. Kudos to Mike in P.T., Jackie in nurse aides, and more.
Thank you for having standards that most rehabs dont.

i will try this again. My mom was send her from the hospital from the second they got her they we rude. She got checked in and they would not get her meds. She used the toilet and it fell apart. Then they would not release her. She had to call the police to get released and sent back to the hospital to later be sent home to recover.
This place is the worst. I called them and the phone never answered.
A real disgrace !

This place doesn’t even deserve a star! They abused my mother let her sit in feces unless myself or my dad would clean her. She pages them takes then a hour to response they are never on time with medication. Now they have released her without her prescription my mother is very ill has a heart condition, kidney failure, High and low blood pressure and severe chronic pain due to her neuropathy. Whoever suggest this place say no unless you don’t love your loved one! I’ve seen elderly screaming for the nurse and I have helped them. DO NOT TRUST THIS PLACE! It may look nice and fancy but it’s a disgrace and it’s disgusting I took lots of pics! BEWARE OF THIS HELL HOUSE! And they will talk about your loved ones, the nurses didn’t realize I was the daughter of the patient! I feel bad for the patients that are still there I will fight for them even if they’re not my blood! That’s abuse this facility is abusive and talks about its patients when they think No one is around!

This place does not even deserve a rating it is horrible, it is beautiful on the outside even the inside when you get the tour, but management staff is horrible, my father fell out of bed and was not called till 8 hours after the fact this did not happen once but twice. You can never get a hold of anyone the phone just rings and rings. There is no communication between the staff. I have only came in contact there with a select few who know what they are doing,

***** GOOD NEWS ! ***** Someone must be watching over those who’ve had bad experiences at the Heights of Summerlin, because I received a Unilocal response from U.S. Department of Health and Human Services, Office of Inspector General, Office of Investigations (Ms. Jennifer Spaulding) who inquired about the happenings at the Heights. We spoke for almost an hour and she told me that the Heights is under scrutiny for numerous reports, like mine, about the conditions there. I was hoping that some oversight authority, like the U.S. HHS would intervene, and now it has! The Heights is a licensed corporation that must submit to State and Federal guidelines, and now they will be held accountable. What I learned most from Ms. Spaulding was that my complaints about the Heights of Summerlin are only the tip of the iceberg. The problem appears to go all the way to the top of its parent company. Who knew?! Well, at least now someone is onto them.

A relative spent a few days here and I don’t understand the overwhelmingly negative reviews. The staff were helpful and friendly. They really seemed to care. And I’ve seen other rehab places where the staff was heinous.
Please note that each person’s care and level of rehab is dependent on their insurance. You’re not going to get six hours a day of rehab if your insurance doesn’t cover it! So, I think the criticisms of «my mom/​dad/​friend/​brother was always in bed» is unfair. There isn’t only one level of care offered, so, remember that. Also, this place isn’t a hospital, it’s rehab. If someone needs hospital-​level care, take them to a nursing home!
Now, the place did occasionally smell like urine BUT, the place was packed with elderly that could barely move. I’m sure there were a lot of diaper changes going on but, overall, the place seemed clean.
Now, the food was gross, I will say that. Even the grilled cheese was messed up! How do screw that up!!!

This is place is terrible and the care for elderly people is even worse. It looks nice from the outside but truly is a living hell inside. Grandmother had an accident and I asked 3 people to come help clean her up, no one ever came, so I went and asked for towels and cleaned her myself. Food looks like dog food, they don’t deliver rehab treatment people are supposed to receive. Just awful.

Horrible place. My father died recently due to poor care from this facility. Do not place a loved one here.

I would not even give them one star if I had a choice. Horrendous experience when dad stayed here. He had a catheter an when I came to visit his blood pressure was so low that when «I» had them send him to the hospital, the EKG showed he was having a mild heart attack. There was only blood in the catheter bag and he was drugged and could not hold his head up for 15 seconds. I shutter to think what would have happened if «I» had not told the doctor or order he be taken to the hospital. We are considering La Ventanas as we have heard very good things about them.
Staff is overworked and management has no control and don’t know how to manage. Dad missed an appointment and the scheduling person «didn’t know why».
Run away from this place as fast as you.

We had a horrible experience at The Heights of Summerlin. Mom was here receiving special care while recovering from surgery. Her wound was seeping thru bandages and she notified nurse at 7pm, and it was not changed until after 11am the next morning. It was all over her clothes and linens. Dangerous and GROSS! Another huge problem was the extremely poor quality of food. Obviously due to budget, all food was the poorest of quality, processed and over salted. Nothing was edible. She asked for fresh fruit and vegetables and was told that they don’t have any. Turns out they couldn’t find a vendor. Healthy food is important to recovery, and SHAME on The Heights for treating our elderly with such disregard for their health!
Even worse, When we started the process to move her, she was told she would have the same problems at Las Ventanas. She was told they don’t except Medicare, and also told that they don’t have wound care! None of these statements are true! Very disturbing that they would try to scare such a sick lady into staying! I truly worry about the patients that don’t have family in town to advocate for them. We moved her to Las Ventanas, and she has been very happy there.