The Cromwell Las Vegas Resort & Casino

We were at the gift shop at Cromwell and my 2 year old daughter knocked over an $ 89 boat statue and broke it. They employee there was really cool about it and told us it was ok so I thought the least I could do is give them a 5 star rating.
We also ate at Giada’s, nice looking restuarant but food was not that great.

My husband and I are here for our anniversary,
Just for a few days, we were so frustrated last night
The scrubbing of something really loud kept us up
Most of the night, even after calling mgmt
The worst customer service ever.
Going back to the Venetian they know how to treat you.

This hotel makes me think of it as the sophisticated older sibling among the other Caesar’s hotels on the strip. I know it is actually the youngest of them, I believe, but the way that it is marketed, the style, the décor, the security at the elevators, and the customer service they provide makes the Cromwell stand out from the rest. I know that each hotel is different and I’m not implying that the other hotels don’t have great service because they generally do. Let me share with you my story of staying here…
We were fortunate to get to stay here through my bf’s comps, which is nice to experience how the different hotels within Caesars are. My boyfriend and I got in late one night coming from San Diego Comic Con, we parked the car and went to the teeny tiny lobby of just one girl and a bunch of customers waiting on her which ended up being a family of sisters with their children who all wanted to be on the same floor. That was about 30 minutes of waiting in hopes that someone else would come help this one girl out who was attempting to find rooms for this family on the same floor. {I don’t think it happened} But yes, there was someone that came! Oh wait, she said she would assist us after she made a phone call, but never came back. Not good for tired Comic Conners!
Finally, that one girl was able to help us and get us our key and i believe we were on the eighth floor away from the strip. The room and the bed was a warm welcome after the long days of walking the convention center and waiting in line at the lobby. I’m not sure how I feel about the see through mirror with the shower but I made do. The vanity was a fun addition along with the cute and comfy chair. I love the dark hardwood floors and the tufted couch it felt so glam! Our time here was short initially cuz we decided to drive up to Utah and meet our friends for white water rafting and hiking at Zion. We had the room for the week so we came back on Wednesday I read on an earlier review that someone was able to get a humidifier from the front desk, since the summers in LV are pretty dry I asked for one to be sent up to our room. I was thinking it would be a pretty small one, but no this humidifier was huge! It was a quiet one but hey, they actually had a humidifier and it did wonders for us. I have no idea if any of the other large Caesars hotels do this but I liked that this teeny tiny one was able to accommodate this request. We also liked having a security guard at the bottom of the room elevators. At other hotels on the strip or just off the strip it can get pretty noisy with people meeting others at their rooms late at night or you know things end up happening in Vegas… Anyways, it’s a nice touch for a small hotel like this. I also enjoyed the coffee and tea selections downstairs.
Lastly, I was able to actually enjoy their fitness room! I’ve always wanted to do this but was afraid I’d get charged at the other hotels because even if you stay at another hotel you may have to pay a fee to use the fitness room. And I didn’t want to do that. At the Cromwell, I was able to go to the fitness center just behind the front desk at my whim. It’s really small and faces the sidewalk which is a little weird when you’re running on the treadmill but it was fine. They have towels and water bottles available for use. It’s simple and to the point. We also enjoyed turn down service but no treats, but it was my first time experiencing it so it was cool.
I think what I liked the most about this hotel is how intimate it is and how the staff seems to genuinely appreciate your stay. The housekeepers were friendly and smiley, which I appreciate, and the attention to detail was great! Also, the toiletry products they provided were also wonderful. So, all of these experiences make me think of the Cromwell as the sophisticated older sibling of the bunch. It may not be fair to the other larger hotels since this hotel is small and can provide a bit more to their customers but that’s how I feel. I have yet to stay in the exclusive Nobu boutique hotel (which looks amazing btw) but I enjoyed the Cromwell during our stay and I’m pretty sure my boyfriend did too.

This casino is differently less glitz and glamour. It did remind me of a «church casino». It’s just missing something. It’s nice for a small casino.
After 30 minutes or so… I had enough.

The place is small, over-​priced, under service. It was empty. More security people than customers. Walls are thin. You can hear average conversation next door and in the halls. It is expensive. The internet is free until you find an extra $ 38/​night resort fee tacked on to your already too high bill. No breakfast before 9am. Had to order room service. Oatmeal & 2 cups of coffee came to $ 38 w tip and the oatmeal was hideous. They must make their money on the clubs because there is not much to recommend the hotel. The shower was nice. I am a little suspicious of these glowing recommendations. The Italian restaurant was ok but expensive.
There are many better values in Las Vegas.

This place was better when it was Bill’s Gambling Hall. It seems kind of uppity and unnecessarily expensive now.
It doesn’t really have any character or personality to set it apart from everything else in the area. Bill’s used to be pretty busy whenever I stopped in, and now it tends to feel pretty empty at all hours of the day. A little disappointing to see a place like Bill’s disappear, but I suppose it is what it is. I have not stayed at the rooms here so I can’t comment on that.

A chill un-​pompous mid+ class location to get away from the dreadful dirt and icky’ness of the flamingo casino.
Bound by Salvatore = quickly replacing the Vespar as the bar to go to for great cocktails. The drink here are by far and away more pure and true than Mandarin Bar.
Hotel rooms. Dark. Warm. Clean. Great accommodations. In room dining is tasty and fresh. Clearly made-​to-​order (at least what we ordered).
Drais After hours. Sexy. Adult classy. Just do it.

This review is strictly about the casino floor and gift store; (will update review when I finally spend a night here). The Cromwell is advertised as a «boutique hotel.» What this really means is that the casino has few amenities. The casino floor provides the minimal amount of gambling tables and slot machines. In fact, if someone is on your favorite slot machine, you’d be hard pressed to find another one exactly like it on the floor. The hotel does have a 24 hour gift store which sells the cutest, quirkiest of things, but no 24 hour sundry store in the hotel. Giada is the shining attraction in this place (see my separate review of this restaurant), besides Drai’s night club.
Demographic wise, there seemed to be a mix of people (not all young and hip, not all senior citizens). The location makes it easy for all walks of life to have fun here.
Aesthetically, this place is a little too dark for my taste, in contrast with the bright and airy feel of Giada’s restaurant.
Overall, I feel like this hotel is still trying to figure out what it wants to be and who it wants to target.

Short weekend staycation on Dec 5 – 7. Our room was on the 6^th floor facing some rooftop parking lot. View was less than ideal to some but it didn’t bother me. You’re in Las freakin Vegas!!! You shouldn’t be in your room often anyways so who cares about the view right? Our room was comp’d but when I checked the regular rates, it was around $ 209 per night. This was a busy weekend with the Rodeo and Cowboy/​Country Christmas and other conventions in town. Personally, I think the rate was NOT worth the quality/​size of the room.
POSITIVES:
–Casino. Yes, it was on the small side but the slots were good to me, dealers were friendly, casino was modern, well-​lit and absolutely did not reek of smoke.
–Giada’s. Separate review for this restaurant. Food/​restaurant was worth the «hype.»
–Location. This is literally the center of The Strip. You are within walking distance to all major hotels.
NEGATIVES:
–Parking: I know previous reviews have mentioned that The Cromwell have its own separate self parking garage. But where is it!!! No visibly signs of it whatsosever. The front drive is confusing. We just valet the entire weekend but I still would like to have an option to self park in case I need to personally grab stuff out of the car.
–Rooms. Although my Luxury Room (this is the most basic room) was clean… the walls were thin, room was dark (barely any lights) and the room was small!!! I know it’s smaller than most Holiday Inns I’ve stayed at. Maybe like what one other review had mentioned: the oversized tacky furniture and huge headboard made the room feel even smaller. Boyfriend liked the room theme, but I didn’t. To each their own. I suggest looking at the pictures before you decide.
–Noise. Because of the thin walls, I could hear people chatting and running down the hallways. People weren’t shouting or acting drunk either. They were talking normally but I could still hear their every word.
NOTE: The Monorail passes through The Cromwell. I think they have actual stops at Ballys and maybe the Flamingo. Our hotel was between those two. So every 10 – 20 minutes, up until like 3am, we would hear The Monorail rumbling through. It’s annoying if you are a light sleeper. It seriously sounded like a roller coaster. We heard the bass coming from Drai’s Nightclub/​Afterhours but it was very faint. The Monorail was more painful to hear than Drai’s bass. We checked out a night early because of this. Why suffer a Sunday night’s sleep when we can go back to our quiet house 15 minutes from The Strip?
We will NOT be having anymore staycations here. Casino, restaurant, dayclub/​nightclub, yes. But rooms, no thank you.

I guess this is a new hotel — I had never heard of it before, but my hub were out to Vegas for the night and needed a hotel ASAP and chose this one. NOT CHEAP, so we a little wary.
Once we arrived — it is a smaller boutique hotel right in the middle of the strip — walking distance to all of the heavy hitters. The service was amazing. We arrived early, so our room wasn’t ready. We decided to grab lunch and then check back. The hotel actually ended up calling us just 45 minutes later to inform us the room was ready. The bellhop took our bags to the room and he was amazing. We had an extra person staying with us, so he hooked us up with more slippers and robes INCLUDING toiletries, toothbrushes, mouthwash, and toothpaste. He was super nice and gave us some information about everything that was going on that weekend in Vegas.
Overall I probably wouldn’t pay the price I paid to stay here ($ 240 a night) — but I would definitely come back if the price was right. The service is awesome, the remodel they did to the hotel is beautiful, nice spacious rooms, big bathrooms, and conveniently located.
We didn’t go to the club in the hotel BUT I heard Drais is POPPIN’!

Small room, oversized furniture. The dark paint and wallpapers made it worse. I felt confined. The walls are paper thin. I can hear the people from the next room and they weren’t even being loud. The bathroom sliding door would work better if there wasn’t a gap. You can accidentally see the person on the toilet doing their private business. TMI. I know! Speaking of bathroom, why isn’t there a vent? And the stupid tricky mirror becomes see-​through when the room is dark and the bathroom is litted. This should be an option. We all need privacy time to time. Sure, they give you free slippers to take home but it’s pretty useless unless you’re a size 10. Sorry ladies.
One star for the no brainer self parking. Another star for the Muk iron straightener that I just had to order one online.
This boutique hotel does not live up to the cost. No thank you.

an FYI before I start my review.
*Do not put ANYTHING in the mini refrigerator/​bar in your room!
I moved the drinks in a little (during our stay) just wanted my grocery item cold.
They will charge you 25.00 for using the refrigerator.
When I received my credit card statement, I didn’t know what the charges were for.
I was aware of the resort fee.
I called billing, they can’t waived charges, spoked to manager, Victor.
He was very nice in explaining the charges again & said he will waive the fees, which will take 2 – 3 days to appear on my card. Thank you!
I hope you are able to put a little sign to let everyone know in the future. I wasn’t aware!
Other than that,
The Cromwell Las Vegas Resort & Casino gets my 5 stars!
Me & my other half stayed here for 2 nights!
& out of all the Ceasars Entertainment properties, I really enjoyed this casino the most!
When it got close to our departure, I was feeling sad, I wasn’t ready to leave!
From the moment we step foot on the entrance of Cromwell.
We received exceptional service from the bell man.
He helped us with our luggage, brought the cart, gave us waters, & they are just very friendly.
Checking in was simple & very quick! The front desk workers were friendly also!
The 2 reasons why I love the Cromwell,
#1. Smaller casino, I didn’t get lost! I was able to walk around & go to my room without getting lost.
#2. The coffee & tea station, available 24 hours, in front of the elevators.
Love this! saves me a time & money of having to look for coffee.
The coffee is very good & remains hot!
I love the parking lot also, its smaller & we have no problems looking for parking & its so close to the casino.
& on to our rooms.
The moment we entered our rooms, I fell in love with this place!
Cromwell is a boutique hotel & I could see that from our rooms.
Our room was very luxurious, the set up of the room.
The shower, Wow! Steam showers! & I love the shower head!
The toiletries are MUK brand. Wow!
The bed is very comfortable, I just wanted to sleep in the next day!
There is a vanity with toiletries for sale., (a bit pricey)
As mentioned, there is the mini fridge/​bar area with drinks for purchase.
Housekeeping is awesome, after they clean your room, they leave bottles of water.
They do make sure supplies are replenish.
The resort fee comes with wifi & wifi speed is very fast.
I can’t stand slow wifi.
Over-​all, I really enjoyed my stay!
as I mention to my other half, I want to stay here again on our next Vegas trip.
We will be back!
/​just don’t use the mini fridge to store your stuff.

Very much enjoyed this stop, although it was brief. We came in for an appetizer and drink before heading up to Drais on the roof top.
The gift shop is a great place with oddly reasonable prices in my mind. It was pretty tough getting in and out of the drop off and quite confusing where to catch the private buses (no sign or indication where to go). Make sure to ask where to go as you need to walk to the left and then down stairs to the parking garage/​alley area to catch the buses.

Passed by this casino while walking down the strip. Stopped in to check it out. A rather nice place.
I stopped in just in time to cool down from the HOT heat that was trying to keep me down.
The place was packed which to meant that people really like this place. It also told me that this place might have a winning machine with all the sounds and lights that I heard and saw going off.
This was one of the cleaner casinos that I visited while in Vegas as well. Oh, and if you need or want bottled water for $ 1 then just take the escalator outside and you can kind folks with coolers full of water.
#cronwelldoeswell

The Cromwell Las Vegas Resort & Casino is one of Vegas’ newer remodeled hotels in 2015; small in size, but big on service. Every employee on this property gave us the best experience a hotel could offer in Vegas; from the valet quick to carry our bags, the receptionists friendly and accommodating, the maid service ensured we had everything we needed, the casino waitresses kept the drinks coming, to the club security and promoters at Drais who let us through without any wait or entrance fee. I guess a smaller boutique hotel with only a few floors has the capability to offer all that, with limited guests staying at the hotel.
Our room was nice and reminded me of the Hard Rock hotel’s style, with a modern, gothic rock and roll influence. The amenities in the rooms are on another level; Cromwell embroidered slippers and robes, muk hair products, hard liquor bottles tucked away in velvet lined drawers, huge flatscreen TV, waterfall shower, even a hair straightener was available amongst the smaller details. One of my most favorite amenities was the espresso coffee maker outside the elevator.
Rooms range about $ 500+/night and pretty worth it with their great service and especially if you are planning on going to the pool parties at the rooftop which already set you back at least $ 50 a pop. Lucky for me, Platinum status often gets us comped. Make sure to sign up for Total Rewards when you play. Comped rooms make playing at the casino all worth it.
Note: The rooftop pool is legit! Check out these pictures:

If you love Drais — this is the place *cue Talking Heads song*
If you don’t really care about Drais then this is a solid choice but you could do better for the money.
While technically a ‘5-​star’ hotel, the Four Seasons this is not. Small rooms with a lax cleaning staff that eventually got the job done but not timely. If this was a 4-​star hotel, it would be right on the mark.
Clean and new and with a great location mid-​strip it has a lot going for it. The small casino was actually sort of nice, very easy to navigate.
But make no mistake, this hotel is for people who are going out — I saw way too much older people who looked like they felt out of place. If you’re into it being loud and constantly going — then by all means… this is the place.

Location. Location. The Cromwell has it all! Pool party poppin, Drai’s a-​hoppin and the rooms? SEXY.
Priced under $ 300 a night for Fri/​sat nights and located near all the hot spots and fun the strip has to offer, the Cromwell is my new favorite!
Apprehensive at first as the property is small. Maybe 200 rooms? But my oh my, upon swiping into the room I was devilishly grinning and thinking, «this is going to be one hell of a stay»
Come ready to party. We knew this was going to be a no sleep kinda place because of it’s location. Perk? free access to Drai’s with room key and the pool party? Well, that was kind of a blur. We were Sunburn branded though lol! Proof of a great time!
All in all, everything you think Vegas is about is encompassed within the Cromwell.
Definitely my style… Intimate, artsy, richly done, low key and unique without the pretentious, «look at me! Look what I can do» attitude.
Love it. Sad to leave. Excited to return. Didn’t get to try Giada’s :(

It may have been up to 109 degrees during this June Vegas trip, but undoubtedly the hottest thing around was the super haute and sexy Cromwell.
Already one of my favorites after just one stay, I’ve officially added The Cromwell to my shortlist of go-​to hotels in Vegas. If you’re seeking luxury without the chaos and crowds associated with staying at a grand hotel that has a few thousand rooms, then this boutique is the way to go as it has less than 200 rooms! Located in the center of The Strip with a pedestrian walkway directly to Caesars Palace, it puts you in the thick of the action if you want it, while also allowing you to take refuge at what almost feels like an exclusive destination. Here, you can walk about freely without getting hit in the head by some idiot’s selfie stick, and use the elevators without feeling like you’re inadvertently grinding the stranger behind you.
HOSPITALITY: after settling in our room, we received a knock at the door and were pleasantly surprised to find a staff member with a delivery of 2 cookies from Giada! He also went over our options for the next day’s complimentary VIP breakfast via room service, and we couldn’t hide the smiles from our faces. This wasn’t the typical hotel Continental Breakfast either, as one meal featured a chocolate vegan donut and other pastries from Giada also! Ok, enough about Giada, I promise. Speaking of complimentary offerings though, Cromwell also has a coffee and tea service on the 1^st floor near the elevator. All hotel employees from the front desk to the housekeeper that filled my ice bucket (you have to request this as the ice machine is not accessible) treated us as if we were special guests.
ROOM: we stayed in a «Luxury Room» resembling a high-​end Parisian inspired apartment. It’s the epitome of ‘styling & profiling’ with a chic design in a more intimate setting. During the day it can be quite dim, but at night with the lights on an array of colors shine large, such as the purple chair or the deep red leather headboard that tempted me to want to stay inside the room longer. For the ladies (or guys that are really into themselves) there’s a large vanity area with a Hollywood-​style lit mirror that includes a hair straightener. This is a Princess spot that she’ll enjoy so much it’ll probably now take her over 3 hours to get ready. Oh well… while she’s taking forever you can always take a long hot shower complete with rainfall shower head, or check out the window view. The walls were indeed somewhat thin as alluded to by others, but we had no distractions at night and noise/​music did not keep us from sleeping, despite our room being on the 8^th floor, just below Drai’s.
HOTEL: we didn’t spend lots of time at the casino, as we enjoyed the room and dinner at Giada later that night (ok, I guess I broke my promise about not mentioning her more). Cromwell is popular for Drai’s Beach Club, Drai’s Nightclub, and Drai’s After Hours, and I’d be remissed if I didn’t also note, Giada (haha).
With an excellent rate and complimentary amenities, this was a real steal. It is Vegas though, so pick your deals at the right time, as prices vary greatly depending on the date. Or, just visit Cromwell to dine at the restaurant there — not 100% confirmed but I believe the name of it might start with a G.

NOTE: They have self-​parking. Pull into the garage (yes, where there is a ton of valet signage), and pull a U-​turn to find it. All this time I thought they were valet-​only. You’re welcome.
I was pleasantly surprised to finally visit this smaller boutique-​style Strip casino. Ground floor layout is long and narrow, with lots of cozy nooks and art. I especially like the old-​school art-​deco chandeliers– upscale but not overkill. The layout prevents the casino from feeling like a sea of slot machines, though they do have plenty.
Separate private elevators to the rooms, restaurants, and Drai’s on the roof. But this spot is small, so it really only has one store (Curios?), one restaurant (Giada’s), two lounge/​bars, and Drais. Easy access to the LINQ area for more options though.

Nice new boutique hotel in Las Vegas.
I have been here a couple of times in the summer to attend the crazy infamous pool parties at Drai’s. I finally got the opportunity to stay here at the hotel and I had a very good experience. Checked-​in late one night and the front desk staff was very nice and helpful. I really liked how nice and well decorated the rooms are. Love the dark purple, rustic, and old French style of the rooms. Old Hollywood glamour but with a modern twist.
The gym is small but open 24 hours which is convenient. The pool is not open all winter, which sucks as other hotels keep their pools open and heated throughout the cold months.
Valet parking only!