The Ark Animal Clinic

I’ve been with this clinic for years, putting up with the owners who are very harsh and blunt with their communication.
My Pomeranian became very ill and we were told she had pneumonia and the vet stated she was surprised she was even still alive. Who says that to upset pet owners? The owner offered no sympathy or kind words and sent us home. She ended up charging us $ 300 for shots that didn’t do anything & we had to watch my baby slowly pass away at home shortly after.
I am no longer with them.

We have used Ark for about a decade now. We’ve been there with 2 cats, and now 3 dogs. They’ve always taken the best care of our pets. Our, now deceased, first dog was NOT a fan of going to the vet. Dr. Scott arranged a home visit to make it easier on her, and took great care of her. When it came time that she could take no more, he was the one, and I couldn’t have asked for someone more understanding, compassionate, and caring.
Now, we have 2 dogs, one is another challenging one for the vet visits. Both Dr. Ann and Dr. Scott worked with us to find a way that Luna would be happy. They took the time to understand what her challenges were, and we figured out a good accommodation to suit what makes a vet visit the least stressful for both the dog and the owner!
They’ve also got a hidden gem in Dr. Mitchell. She is also great and takes the extra time to treat Luna the way she wants to be.
Unfortunately, our Luna has battled with seizures, so vet visits are a common thing. Luckily, due to the Rx mix we’ve developed, she hasn’t had a seizure for years, but needs to go often for check ups and blood draws. We’re always in and out quickly, and the Doctors rarely run behind, but somehow seem to take the time to care for your pet and explain the situation to the «parent». Even call always after any kind of procedure to see how the patient is doing.
I’ve seen several posts about misunderstandings about charges. I can say that in the 10+ years we’ve been going, I’ve never had a misunderstanding about pricing. Everything from normal checkups to teeth cleaning, to a neck operation, the price always was what they had told me it would be.
Highly recommended!

From that moment you walk through the door you can feel the love. The staff is amazing. Dr Scott really cares. He is kind and gentle with my 2 baby girls (13 and 14 years old). I’m so happy and feel my girls are in safe hands and well taken care of. Amber and her grooming skills is icing on the cake. I highly recommend the Ark Animal Clinic family.

Dr. Ann was able to diagnosis our Jack with Lupus by the way his nose looked aided by a biopsy. He got really sick and Dr. Scott was able to stabilize him and now we’re getting him back on the road to as healthy as he’ll ever be with this disease. I thank them for saving his life this last week as he was on death’s door and it was hour by hour as to if he would make it or not.

We’ve taken our two rescued rabbits here for different reasons and the staff have all been wonderful. The wait can be a bit long at times, but the overall visits have always been great. It’s hard finding vets that have knowledge of rabbits and it’s great finding ones that can treat them which are close to my home.

Great place to take your pet for care– staff is friendly, they don’t rush you, answer questions and treat you like family

We are traveling and are from out of state. Our 15 year old dog became critically ill very suddenly. Even though they were extremely busy and understaffed on a Saturday, the took us in and treated us as though we’d gone to The Ark for years! They spent time with us they probably didn’t have. We didn’t feel rushed, and although we had to put our dog down, they gave us plenty of data to make our decision, and as much time as we needed to say goodbye. These people care… From the sweet receptionist to the doctor … We were treated respectfully as was our sweet Rosey. Thank you, Dr Amy!

Ann was our vet for years. They always took great care of our Dog and Rabbit. I had not been back for years because we had no pets. We adopted new Dogs and chose to continue using the vet that their previous owners used, but the clinic did not have boarding services. I called the Ark and they got me a slot with short notice. When we came in I noted that my dog had just injured her paw and we would be glad to pay for any treatment needed for her while in the Ark’s care. We agreed to an additional $ 350 that was medication, daily bandaged changes until our return in 4 days. Upon our return we were informed that we had to pay for an additional exam and bandage change. I was given the run around about how they needed to recheck her wound before we left and there was a charge. When they brought her into the room she had no bandage on her paw and we were told it was because both dogs had a bath and their nails trimmed before our arrival. I can tell you from the long nails and the stench on the dogs, they did not just have a bath. Our second dog is a shedder and he had so much loose hair all over him which he would not have had, if he in fact had a bath. The staff was also excited that my big dog lost 6 lbs in his 4 day stay with them. Are you kidding me? What owner would be excited to know their pet was not eating. I am so disappointed and I just do not know what happened to the wonderful staff that always made me feel like they loved out babies just as much as us.

I came in today on a emergency. I am with a well known rescue group and had a dying dog. They wouldn’t help me. And wanted $ 500 up front. So I had to rush my dog to another vet where he ended up passing. As a business who is supposed to help animals. They were cold and more worried about money than helping an animal. They make me sick to my stomach. They should probably go into another business as obviously animals don’t come first. Money does.

This is a great place to bring your pet. The original vets on staff are a husband and wife team. They have now added two more doctors to the staff. The staff is very friendly and helpful

The whole staff is awesome about always accommodating me and my girls’ needs. The Dr. takes his time to explain what he thinks and what he would do if it were his own doggie. My girls love being boarded there. Thank You Ark for always going above and beyond what is expected! I really recommend this place!

«YOU MISUNDERSTOOD WHAT WE MEANT! THERE IS A FEE FOR FOLLOWUP! /\/\/\/\– Same thing as VW. I read the review and went, figured if I got them to confirm actual costs a few times I wouldn’t get zapped.
WRONG. I went, got Logan checked out, bought $ 150 worth of meds and services, Vet assured me that «She won’t charge for the 30 day checkup– it’s a WEIGHT CHECK»
Went in 28 days later to weigh him (on my own) confirmed AGAIN that the checkup I was scheduled for 2 days later was FREE
Went in for actual scheduled checkup, walked out since there was supposedly no charge, got a call saying I skipped out on $ 24.95. I said I confirmed 3x the follow was supposed to be no charge and they pulled the «well that was WEIGHT check, for looking in his ears it’s $ 24.95»
Not in the context of the first 3 conversations and confirmations I had.
Oh well, guess it’s time for another Vet. Hate that «billing mistake» crap and I’m not gonna subject myself to it.
PS – am I off or when was the last time you had the VET ask for your SSN#?
If you guys at the ARK are reading this, all that info is bogus, I’m not giving you my SSN and personal info. My credit cards and cash are all you need. Sorry, but that’s not your business to know.
rjp
EDIT: Answer to Becky below: Becky, asking for my SSN isn’t for «identification” — it’s so you can blackmail and threaten customers with collections and ruined credit if they don’t pay those sudden follow up fees you promised were free…
Nice try tho.

I was introduced to the AAC when I adopted my pup and been coming here a little over a year. After her first initial check up I kept coming, but after a recent issue on lack of proper communication and customer service I decided to go elsewhere and here’s why.
I took my pup in last sept for routine shots which ran me $ 60 and during that time I had brought up to the vet that my dogs ears were starting to get red and the vet checked them out and said it was nothing. My thoughts were okay, I know it’s not nothing, but okay. Then a week later I had to come back, because it looked like it was seriously worse, which I wanted to prevent that’s why I said something a week ago.
The vet checked my dogs ears «again» and agreed that there was an infection, but then proceeded to charge me an examination fee of $ 50… even though this ear issue had been addressed like I said… a week ago.
In a nutshell I’m getting charged $ 50 because the vet didn’t do what she was suppose to do in the first place. So after that I was given 1 medication + ear drops and exam for a total of $ 150 and then put on the schedule for a «re-​exam» for an additional $ 25 which I was not told about until afterwards.
Honestly I have no problem paying for what my pup needs, but to go to a place where prices aren’t made available and then having to argue over a $ 50 exam and ear infection that was preventable is non sense in my opinion.
I personally appreciate establishments where the people are straight forward about what they do and what they charge and based on this experience I see that this is not the case. Things could have been better handled and they should be because customers don’t want to feel like they are being taken for a ride… a financial ride.
Anywho, I’m still giving AAC 3 stars because before this happened I had my pups teeth cleaned and they did a good job, but I probably won’t be coming back.