T-Mobile

We have been with t mobile for over 10 years and have been very happy till feb 2016. Horrible ball dropping Customer service. Paid our phones outright and now charging us even more. Made deal with superviser she dropped the ball didnt put info into computer. Now calling us liars and pulling their sup call with us. Cant believe they didnt fix the bill. They had a long time customer who was faithful and on time. Looking into new cell company.

Dropped my phone and needed a replacement. I was in and out in less than 10 minutes and less than $ 50.00. The staff was courteous.

Worst customer service ever. The employees don’t know how to communicate with each other. Got charged for a shipping fee after the employee claimed that they would take care of it. Been waiting over 25 minutes.

Eric was outstanding in Customer Service and T-​Mobile is by far the best of the competitors for mobile services here in LV. So satisfied with their new plans, $ 120 for 4 lines and 10G for each line. How can AT&T or Verizon beat that. I only needed 3 lines but now will be able to use the fourth line as a hotspot. Eric was so helpful with everything and we got a new iPhone 6s with the new data plans. Need to switch, go talk to Eric and he will set you up.

Great store, excited to have the help that there customer service provides. Had a particular instance where my phone was not working due to the sim card not being registered. The manager came out and she helped me with my issue. Overall, very excited to have the help Downtown Summerlin T-​mobile have. My only complaint? New tech is never in Stock but that goes with any other tmobile store.

Once again, strongly recommend this store over any other T-​Mobile store. Eric… sales person there very helpful and informative. Jumped old Samsung phone, easy transaction, all my items were transferred over, did not lose one item, app, contacts, pictures. Very experienced and helpful. This guy knows his stuff. BTW also set us up with the correct peripherals for new Samsung S6. If you are going to do business with T-​Mobile or any other phone for that matter, do yourself a favor and get service with smile. Hats off to this store and the manager here for getting such a great staff.

I have no complaints about T-​Mobile service. You get what you pay for but I really don’t understand why the store has a long ass wait time. I was there to return a accessorie and i had to wait a hour. 6 customers in the store and only 3 associates. I’ve been to a tmobile store where there were 12 associates and only two customers in the store and It went by super fast. Step it up Tmobile

Not for one minute did I think I would be coming back to make a further bad review for this store. I had to go back to this store for the third time today and, unlike the second time I went back, this same manager, Justin, was here again and was just as rude. Before I even got into the store he was already talking about me to other associates. I was so upset that he decided to act unprofessionally once again with me. I had been fully prepared to let go of the issues that occurred between us the first time I went to the store, but he obviously felt differently.
This time I have actually reported him to T-​Mobile. I doubt anything will happen, but at least it’s on record.
I may still have to go back one more time due to a glitch in their computer system and I am very nervous about being subjected to even more nastiness from this manager. If they didn’t owe me over $ 500 I would be tempted to let it go so as not to go through any more of this.
It’s very upsetting to be treated this way by someone in customer service.

Just joined T-​mobile, switching from
AT&T. I felt I was treated really well from the staff. Krista and Will helped me get all my lines and phones set up. This is definitely the location u wanna go to for great customer service. They’re a awesome!

I like when stores are in large plazas with plenty of parking. This is one of those plazas with mid-​priced stores like Stein Mart. The lot is semi-​well lit. It’s going on 7pm and the place is almost empty on a Friday night. We just had a question about a feature on my partners Galaxy phone and they were friendly.
We ended up being told we should come back the following day because they weren’t sure if this would extend after closing time. I appreciated the honesty (a guy at a competitor store once pretended to work on my phone instead of admitting if he started the work now he might have to stay late).

Unilocal 100 Challenge * ²⁹⁄₁₀₀
Speedy service. Papa and I went here earlier yesterday to get him a prepaid sim card for his new phone. If memory serves me right, we were done in less than 10 minutes and left with the clearest instructions about how to do refills and upgrades. Great location, just off Cimarron and Sahara near Family Music.

The staff was nice but they lack a little. They dont seem to know their phones as well as they hope us to believe. For example I was told that the phone I bought had 16gb, but I found out later after I bought it 8gb. This is bad because the phone I bought has no sd port! I feel very misled. The staff really are nice but, they should study up a bit more on what there selling

I had problems with my phone draining my battery too fast so I decided to call up this T– Mobile store for some advice. I talked to a helpful rep on the phone I think his name was Gil who offered to change out my Sim card for free. He thought that may be the problem because my card was so old. I went over there and got the new sim card and he transferred all of my contacts into the new one. It was up and working again and now I ‘m happy to say my battery is no longer draining fast!

This is a corporate store so it’s huge but also a lot of people going here so the wait can be excruciating. 1 thing that freaked me out initially was that they have their own security guard right outside their door. It’s not even considered to be in a bad area so they must’ve had some probs. Everything depends on the rep that you get. C’est la vie.