Sunrise Pediatrics

NOT RELIABLE AND THEY DO NOT CARE ABOUT YOUR CHILDREN AT ALL. Don’t even bother. Horrible customer service. My husband took our 20 month old daughter there in the morning. She’s been diagnosed with a bad ear infection. They told him they will put the prescription in for us. My husband went to the pharmacy at noon. No prescription was called in. He called their offices and the brainless office staff told him they were trying to put it in electronically. It was 5pm. He asked them to call it in. I get off work and go to the pharmacy at 7pm thinking the prescription is ready. The pharmacy tells me nothing has been called in for my baby. I called their office. A freaking stupid woman named Gaby picks up the phone and transfers me to a voicemail. I hang up and politely tell her that i need someone to call in a prescription for me as my daughter is in pain. She puts me on hold for 25mn. I hang up again and call back. She plays dumb and tells me that she doesn’t know who is the patient because there is 2 Gabys. Time to fire them and hire a new pediatrician. NOT RELIABLE AND THEY DO NOT CARE ABOUT YOUR CHILDREN AT ALL. Horrible. I wish I could give them negative 10 stars. Now my daughter is in pain, and the pediatrician office doesn’t give a shit. Too bad another client out of your accounting books

i wish i can give them negative 5! i came for immigration health exam for my son and Sunrise Pediatrics was list on USCIS official website. that’s why i was here. Oh, my goodness… the front desk nurse told me i had to prepare the whole medical form by myself which she didn’t know the name of the forms and the forms also need to be signed by state of Nevada officer then they can have the exam done… the cost is $ 580… what a shit she is talking about!
I just find a another pediatrician and they only need photo ID. My son’s medical exam was done within half hour and only cost $ 175.
This place should be close forever!

I wish I could leave NO STARS
long story short, the nurse there is horrible, completely unprofessional and should not care for children. Or anybody for that matter. The only decent doctor is gone and the rest of the staff is worthless.
Let’s start with the fact that I’m a foster parent and am in the process of adoption. I had my son get a physical and they failed to fill out the documentation because the doctor is «no longer with them» — this is a sad attempt to collect more money from me, as I am a cash customer. I am also a medical biller and coder and I know that they have to keep the documentation on file. So I requested that. Which they failed to provide in person so I called the main location. Promises of emails lead me to believe there would be a resolution but they started ignoring me and never emailed me.
I called for two weeks straight and was forwarded to many different people, none of which were able to give me the simplest of things — documentation of my sons physical so I could proceed with the adoption of my foster daughter.
BUT WAIT THERES MORE!
My case worker has been requesting information on my foster daughter to add to her file. Including, but not limited to, visits, mental health etc.
This has gone on for two months with no information provided. So not only can I not obtain information on my own son, but my social worker who is the legal guardian of my foster daughter can’t even obtain information.
This place is unreal. I will never refer them.

This facility as a whole is terrible. The high turnover rate of employees and lack of communication with needs of customers is a good enough reason to not come back. Though during our last visit the nurse tried to give my son shots that he did not need as he had already received it. She didn’t just listen but argued her point until we pointed it out on the shot records that had been forwarded to their office from Texas. They also completely missed other info from the transcript and did not properly transfer it over, and then lost our sons records for a couple days. Not saying anything about the doctors, but the facility and faculty as a whole.

Oh my goodness… Can I give them negative 5!
The staff turn over rate has to be high, there seems to be new staff every time we visit. So obviously there’s no communication between the old and new staff. Unorganized. Careless.
I came in today for some paper work, I needed them to sign our son off for his physical (that we did in March) and also a print out of his shot record. s Come to find out, it’s been over 3 months and so they said no and to make another appointment to get updated physical. Ok I didn’t know you needed physical every three months. Not a big deal.
So I asked for a printout of my son shots. She said he’s missing shots. I told her that I’ve had this issue before. Those papers were faxed in March. The front desk girl couldn’t find them and was also trying to charge me 60 cents per sheet (never been charged before but even more annoyed now because shot record papers missing and now they want to charge?). Frustrated. So I asked for shot records still. One foot out the door and debit card in hand ready to BOUNCE fast. They printed and then They decided not to charge.
Vent: I have been dealing with my missing shot records for MONTHS prior to this. We got them done in Texas, i signed the release form sometime in January. They said come back in the next day. So I did, they lost the release form and never called me to inform me this. So I drove my butt there to find out it’s not there. Frustrating! So we did it again, one day went from weeks and then a month and half later because they said the Drs office in Texas would not pick up or any excuse in the book. I was tired of waiting around so I stayed at sunrise pediatrics and made them call. THEY PICKED UP!
And BAM we got the papers we needed faxed and delivered to the day care that day.
So today I told my husband I have had enough. I kept giving them chances but this is my last straw. In the end, after I left today, I got a call 25 mins later that they found the missing papers I needed. So I had to drive back and grab them.
The girls that helped me, thank you for trying. Yall were super sweet but it’s not your fault.
We have been loyal to them since 2011 when our son was born, but sadly to say I will be taking my business elsewhere. I dislike negative Unilocal comments and I dislike change. But that’s how many times they have burned me.

We’ve been going to Dr. Kandoth since our son was born in January. (He was 6 weeks premature) Definitely have to say we love this office and Dr. Kandoth so much we drive across town just to see him. (We tried going to Maryland office, which was a nightmare) He has been very helpful and knowledgeable about all the questions and decisions we’ve made for our son. We’ve never had to wait long in the lobby for our appointments and all of our questions and concerns are always attended to immediately. Our son has made such improvements thanks to the guidance of Dr. Kandoth. Would definitely recommend this office and especially Dr. Kandoth!

I have taken he really my kids to see Dr. Minuskin for well visits and an ER follow up. I was very impressed with how much patience he had and how made us feel like we had a say in our children’s healthcare. He listened to ALL of our concerns and didn’t ‘poo poo’ anything that I said and helped me to understand what was behind any of my concerns and if there was reason for follow up. I for sure would recommend him to other parents.

Dr. Kandoth is THE BEST PEDIATRICIAN EVER! He is THE MOST caring, compassionate, competent, friendly pediatrician; he’s so easy to talk to and he LISTENS! He’s the only doctor that I trust for advice and care for my precious 4 children! I’m so grateful for him !

Rooms where under construction not safe for kids a lobby full of people and one doctor. Not happy I have been coming here for almost 8 years and honestly they have never taken this long

Seriously what is the point of setting an appointment when you see them ONE HOUR past our appointment time !!! 2 out of the 3 times we come here we had to wait an hour past our appointment. Not to mention when my scheduled appointment is 845 am in the morning… They open at 830… So I’m basically the second person here why did I waste an hour here for no reason?

I would like to start by saying, if this were only a review for Dr. Khursheeda Pathan, I would whole heartedly give a 5 star review. But, alas, it is a review for the entire Sunshine Pediatric practice.
I went to pay a balance that I shouldn’t owe (see below) in full today. When I pulled into the parking lot, I parked in the only space with shade and quickly looked at the posted sign. I admit, I didn’t read the entire thing… I just glanced at the top of it and thought it was a reserved spot for Sunrise Pediatrics patients. Again, my fault, I should read. :)
I was inside for a total of 6 minutes to pay the bill. As I was leaving, a man walked in and asked about my white Honda outside. The conversation went something like this–
Rude Doctor – «You are parked in a provider’s spot.»
Me – «I’m sorry; I didn’t realize.»
Rude Doctor– «Well, that’s what the sign is for. You should read (said rudely).»
Me– «I’ll do that next time (said somewhat sarcastically).»
Rude Doctor– «Next time we’ll just have you towed like the sign says (seething with condecention).»
Me– «Oh, there won’t be a next time.»
Wow. I realize that doctor’s aren’t in the business of customer service, but I sure don’t need to pay to be talked to in an arrogant, condescending manner.
Other issues I have with this practice:
–Don’t expect to be greeted when you walk in the door. Pretty much they just point to the sign in sheet with not so much as a hello.
–Charged for office visit when assured that it was covered by front desk.
I received this practice’s name from my insurance company stating that it would be covered. Upon arrival, I asked the front desk receptionist to double check for me as I my insurance company has been known to lead me astray. He reassured me that it wouldn’t be a problem. I double checked with him again just to make sure, and once again he said it wouldn’t be a problem. Wrong. On my next visit (2 weeks later) the female at the front desk told me within a few minutes of walking in that the well visit would not be covered under my insurance, which I appreciated. Unfortunately it left me with a bill from my previous visit when the male receptionist didn’t take the time to double check for me.
Again, Dr. Pathan is amazing. If you request her and you make sure to park in the correct area of the parking lot, you would get decent service. Definitely do not see the male, Caucasian doctor that works there unless you want to be talked to in an extremely condescending manner.

No toys or tv for children during lobby waiting period and the nurse offered a lollipop to my 12 month old on our way out. not the kind of practice I am looking for.

I struglle because I love two of the Dr’s in the office. Dr Kandoth and Dr Pathan have always been amazing. However I only see them on occasion when I bring in my daughters. I’ve been going there now for 2 years and while the doctors are great and wait times are low… we consitantly have issues with perscriptions being sent to the pharmacy (or being legiable for the pharmacy to process them, vaccines being available (three times now i’ve had to make return visists because they ran out of a certain vaccine), and when trying to schedule, reschedule, or speak with the front desk staff they are consistnatly rude.
As of recently we have decided to take our business elsewhere because of the lack of professionalism coming from their front desk staff. Just because your busy doesn’t mean you take it out on the parents of your patients.

Took my son here and made an appointment same day. Had no problem got to see the doctor within a reasonable time. Not as crowded like some other doctors office.

I love love Dr. Pathan she is so sweet and very attentive, I always feel like I learn a lot from every visit, The office is clean, the staff is friendly and have never waited very long. They are very flexible with scheduling and the Dr. knows me and my kids. I appreciate finding a great office close to home with awesome Drs.

The doctors and staff are amazing at Sunrise Pediatrics! I always feel so welcome and they are always so flexible when my children get sick and I need them to be seen right away. The doctors not only help my children feel better but they also educate me in what to do or not do and what to watch for in the future. It’s an amazing feeling to find a pediatrician in Las Vegas who makes us feel like we are family. The office is also very beautiful and decorated so great for the kids. My daughters are always so excited to go to their doctors office and they love the different themed patient rooms with custom patient beds. It’s the little things =)