Summerlin Energy

Summerlin Energy had good a salesman, but that’s it. Sol-​Up USA took over the work that Summerlin Energy could not complete, and did an EXCEPTIONAL job! I would start with the best (Sol-​Up USA). It makes it easier, and their prices are competitive. Also, it’s not just about the up front cost, its a long term investment, and Sol-​Up USA does quality work and a competitive price and thats who I would recommend. Thanks to Sol-​Up, I have a $ 0 bill from Nevada Energy and peace of mind.

It’s amazing to read all of the recent posts on this company. I had good service. But now it seems to have gone down hill. The system that I bought met my expectations. This would get them a 4 star rating. However things have changed. There is no support since they have been paid. I have called the office about 5 times and nobody can take my call. Either on another line or out of the office. Nobody has returned any of my calls since they got paid. My concern is, what is yet to come. I just heard they are going out of business. My system came with a 10 year warranty. I do not know if this is void or if I should contact my lawyer. So for all of you who are Summerlin Energy customers please message me and lets make a plan to protect our investment.

So Summerlin Energy files for bankruptcy. Get in line for your money or to clear a mechanics lien.

TOTALLY RIPPED US OFF! Summerlin Energy took my deposit at contract signing Oct 31, 2015. Sent a runner to get check Nov 18, 2015, cashed it in 2 days. Nothing ever installed, wouldn’t answer phones, got a staff member who sent email 1÷12÷2016, orders on back order. Went to both locations, they were both closed, locked offices & took my money. Filed with Nevada Contractors Board, their bond is for only $ 15K and filed with BBB. Articles on google about owner being murdered here in LV by his ex on Thanksgiving. Not my problem. I want a refund from Marissa Bankey who is on the license. Now waiting to hear from meeting with Fraud Investigators from NV Contractors on their license. Physically ill over this blatant theft & fraud.

After paying in full, we are getting notices that the supplier Sun Valley was not paid by the installer Summerlin Energy. Can’t get any call backs from Summerlin Energy. Our only defense are the cancelled checks to show that Sun Valley must go after Summerlin Energy. We are not going to pay twice and will fight any liens or attempts to lien us. As of this writing, we are still not hooked up to NV Energy’s grid and the solar panels just sit up on the roof doing nothing.

If I could do 0 stars I would. They are nothing but crooks! They forged signatures and proceeded to collect money from the bank. I have called, left messages and emailed for WEEKS and no one has returned a single call or email. Shame on you!

Don’t go there!
Price was good, installation was timely and good… until I paid them. Now, they won’t answer the phone or email. I have a supplier claiming a lien because they didn’t pay the bill. Now I have to pay the supplier to avoid a lien. I called their construction bonding company and was told that they haven’t renewed their bond. It looks like they are going out of business. License was suspended once before by the NV State Contractors Board. I have filed a complaint with the board, and I am filing a claim on their bond. DO NOT CONTRACT WITH THEM. Our system is installed and inspected and ready to go, but they won’t tell me what I have to do to connect to the grid.
We went with the based on reviews on Angie’s list, but that was a bust. Non-​responsive, non-​responsible, impossible to contact. Cannot reach the sales person, the administrator, the project manager, the repair crew manager, no one.

Don’t spend your hard earned money installing solar panels with this company unless you want the run-​around and want to deal with a bunch of hassles!!!
We thought it would be a good idea to install solar panels to save money in the long run, but this process with Summerlin Energy has been ONE BIG HEADACHE!!!
Nothing got done in the time frame they quoted us and you have to call them multiple times to get anything done. We were supposed to be up and running by beginning of December and we’re still going back and forth with this company.
To top it all off, the panel installers left roofing nails all over the ground from where they took some of the roof tiles off. I thought I got them all, but apparently, I missed one and it ended up in the tire of my car and then had to be replaced.
Bottom line… If you don’t want to deal with a bunch of hassles and run-​around, go with another company if you want solar panels.
1÷19÷16 — UPDATE: a tech came to our home to fix one of the problems we were having with our system and he informed us that the techs who did the initial installation didn’t finish the job and left several things undone. He happily corrected the problem, but couldn’t explain why it wasn’t done properly the first time.
In addition, we are now receiving notices stating that the company Summerlin Energy gets some of it’s supplies from is placing a lien on our property because Summerlin Energy has not paid them for the items they used to install our system. The Summerlin Energy rep said they would take care of this, but wouldn’t give us anything in writing.

Me and my wife were excited to take the next step and investing in solar. So we reached out after being contacted by them company and arranged one of their sales representatives to come by the house and give us the pitch. We asked him for a couple of days to discuss and make out decision then decided to sign up. We were given a contact if we had any questions moving forward. When we needed clarity we reached out via email and after a week we were told that we weren’t being avoided however none of our questions answered. After reaching out and advising we wanted to cancel a few days later to get pawned off to someone else who would be «handling our account from here.» I sent an email advising we were ready to back out and cancel the process get a call instead to answer any questions we have and a cell phone number to call when we were ready. We set up a time to call when me and the wife were together (6:00pm) and get no answer. Certain things have to be done before the end of the year or a lot of benefits will be lost and a lot of this feels like stalling.

01÷22÷16 — For those of you who may be thinking Summerlin Energy will provide you a solar system which will eliminate your electric bill, think again. The following is a direct and exact response, word for word which Summerlin Energy delivered to the Better Business Bureau in response to a complaint I filed with them in December. If this is truly their position, why would anyone ever consider doing business with them? According to them, they don’t guarantee they would save you a single penny or reduce your consumption by even a single watt.
«Summerlin Energy does not guarantee production on systems we install and in this client’s case, we never gave a guarantee of production either.» These are their words, not mine. Need I say more. I think not.
Summary:
Working with this company has been one of the worst experiences of my life. From cost overruns to scheduling delays to listening to excuse after excuse, this has been undeniably one of the worst nightmares my family and I have had to endure and a HUGE financial loss we may have to live with for a long time to come. Like other customers of this firm, we were promised a system that would eliminate our electric bill and be delivered within 4 – 6 weeks of signing our contract. In every aspect, Summerlin Energy FAILED. The system was not delivered on time but three months late with cost overruns of nearly $ 2K. I had to personally meet with the VP and Sales Director and withhold substantial payments just to force the installation or most likely without withholding payments, I would still be waiting. In that meeting, the VP assured me things would change and I would receive the system I was promised. Fast Forward to today… the system was finally installed but in its present form is grossly underperforming and we continue to receive electric bills month after month. Our savings has been in the neighborhood of 30% not the 110−120% we were promised. In the three months since our system came online, I have reached out on multiple occasions to this company to rectify the problems with their system. Their response… NOTHING!!, despite a clear written warranty which obligates them to do so. Even the same VP who repeatedly gave his personal assurances no longer returns my calls and refuses to address my concerns.
BIG RED FLAG. THIS COMPANY WILL DEMAND FULL PAYMENT FOR THEIR SYSTEM BEFORE IT EVER GENERATES A SINGLE WATT OF ELECTRICITY. THIS IS A NON-​NEGOTIABLE REQUIREMENT STATED BUT NOT POINTED OUT IN THE CONTRACT YOU WILL BE REQUESTED TO SIGN. YOU WILL ONLY LEARN OF THIS CALAMITY AFTER IT’S FAR TOO LATE. YOU WILL BE FORCED TO TAKE A HUGE RISK THAT THEY HAVE PROVIDED WHAT YOU PAID FOR SINCE THEY DO NOT HONOR THEIR TEN YEAR WARRANTY INCLUDED IN YOUR CONTRACT. SHOULD YOU HAVE ANY DISPUTE, THEY IMMEDIATELY WILL THREATEN YOU WITH MECHANICS LIENS. YOU HAVE TO ASK YOURSELF WHAT REPUTABLE COMPANY WOULD TAKE SUCH ACTIONS. WE HAVE HAD OUR SYSTEM FOR 90 DAYS AND HAVE MADE MULTIPLE REQUESTS TO HAVE OUR SYSTEM REPAIRED. THEY HAVE DONE NOTHING TO CORRECT THESE DEFICIENCES AND JUST TODAY (12÷11÷15) THEY HAVE INDICATED IN WRITING THEY WILL NEVER DO SO. WE ARE NOW SEEKING LEGAL RELIEF.
For anyone contemplating signing with this firm, I, in the strongest terms, urge you to look elsewhere. Entering into a business relationship with this company is a choice I would strongly discourage. Also, if you need more proof, please be sure to take a look at the other reviews posted elsewhere provided by customers who share our similar experience. BTW, it appears several of the positive reviews are from non-​existent customers. In at least one case, the biased positive review posted is from a Summerlin Energy company employee.

Called and set an appointment. No call no show. Hate to think what would happen if I had given them money. If a sales man can’t show up, why would the panels.

Had great service right up to the time that I signed the contract. Then found it difficult to get information, contact my sales associate, and had to be referred to a manager due to discrepancies on the energy quote that Summerlin Energy provided vs. what NV Energy stated. Took forever to resolve issues! My contract that I signed in JULY said 4 – 6 weeks to install… well it’s been 4 months now, still no install date, and manager claims they can’t fit me in till late NOVEMBER. So yeah, by 4 – 6 weeks they really mean 4 – 6 MONTHS! I’d like to cancel with them as I can’t imagine that with the customer «service» I’ve experienced to this point (before they have even been paid), what I could possibly expect after the job is complete.
But instead of trying to work with me, they have just threatened to put a lien on my home if I cancel due to THEIR breach of contract. BUYER BEWARE!!!
And to think, I plastered my neighborhood with fliers for them, back in July as I was so excited to get solar. Now I’m just filled with remorse.

Sooo, I thought long and hard about this review. I really wish I could give the construction crew 5 stars, the office staff 2 stars, and the sales guy 1 star. I wont bore you with all the details except to say that the construction crew was awesome, cleaned the work site, kept my dogs contained and everything worked as advertised. The office staff were hit and miss. Some were fantastic and others useless. I once scheduled a follow up visit to tweak some things and took time off work to be there. The day of the appointment came and no one showed up. I called the office and it was never scheduled!
The sales guy basically disappeared once the contract was signed, and was horrible at communicating with me. He literally called me a half hour after construction crews started, to tell me that they were going to start construction that day! I was under the impression sales would come out to show me the monitoring system, but that never happened, although it is super easy to understand. I do wish somebody had a better understanding of NV energy bill, because for months I thought there was something wrong because it wasn’t jiving with the monitoring system. I called the office who referred me to the monitoring system customer service who couldn’t really explain it. After some frustration I found a human at nv energy who explained it to me and everything makes sense now, and the system is fine! Btw… good luck getting a human at NV energy… I finally got the direct number to net metering billing… write this down… it will save you frustration…702 402 2330.
Bottom line, the system is installed and functioning as promised. I got a nice tax credit, it passed inspection no problem. I just got my first summer bill which would normally be $ 285 and it was fifty dollars. This was the first bill since January that I had to pay! So overall I am satisfied.
I do wish they had disclosed to me at the time of sale that NV energy is very slow to install the net meter and hook you to the grid. I had to pay my regular electric bill and the first panel payment and it would have been nice to have been warned that this might occur. Not their fault though.
Have to update… to further drive my point home about the office… a sales person just called me from summerlin energy asking if I had given anymore thought about moving forward with installing solar panels! Lol. Ummmm, yes 7 months ago when YOU installed them on my roof!

I was half way through a contract with solar city for a lease program. Seemed like a great idea to save money but thankfully I saw a Summerlin Energy billboard and decided to call. Henry kindly showed me how I could save even more by actually purchasing my own system, they walked me through the entire process and my panels were up shortly after. Thank you Summerlin Energy, Jax :)

I just installed solar panels on my house a few months ago. My average bill was $ 350 a month and I haven’t received a bill since. My financing payments are even less than my power bill used to be. I can’t wait till 2022 when I will no longer have any power bills whatsoever. Excited for the future!!!

Thank you Summerlin Energy, you did a great professional job installing my system and your staff and installation crew were great on keeping me in the loop on the whole easy process.
I looked other companies and found that they were selling me old technology. After doing my own due diligence. I found that Summerlin Energy had the latest technology and the best pricing.
I use to have a $ 400 electric bill in the summer, last month in July it was only $ 11. The best part was Summerlin provided financing at 0 down and no payments or interest for a whole year.

I talked to 5 different solar energy companies and Summerlin Energy was the best in several ways. They were very price competitive and even gave me a $ 2K discount (based on system cost) for paying cash.
The mounting hardware replaced the existing Spanish tiles nicely and should not present a problem for leaks as I have heard some mounting systems do.
I am still waiting to compare the power use over the summer, but so far I am energy neutral with the air conditioning running a little.