Steinberg Diagnostic Medical Imaging

When I lived in the Las Vegas area I had several exams at SDMI. Mammos, bone densities, CT scans, MRI’s, Bone scans… Too many to coming unfortunately. Overall my experience with them had been excellent. Perhaps I waited on occasion but usually due to good reason. The Maryland pkwy office which was most convenient for me did get very busy. Yet the courtesy of each individual staff member was unique considering the high volume of patients seen daily. I no longer live in this area and now more than ever I can appreciate the high caliber delivery of care and attention given to each of my situations with SDMI. FYI I am a RN and my husband an MD — I’ve seen many levels of care.

After reading these reviews, I was bracing myself for the worst. That ended up being all for nothing as this was a relatively quick and easy process!
Doctor sent me for some X-​rays and apparently X-​rays are taken by walk-​in only. No appointments. Dammit!
Doing my homework, it seems that Mondays and Fridays seem to be the worst days to go, so I planned my visit for a Wednesday morning. Walked through the door at 9:15 am. All staff I encountered were all friendly and efficient. After filling out new patient paperwork, giving my insurance info, and paying the co-​pay I was ready for my X-​rays! The nurses were all very nice and explained everything that was happening as it was happening.
By 9:50 am, I was walking back to my car feeling grateful that the whole process was already done. The place was clean, the workers were very helpful, and everything was done in a timely fashion.
4 stars.
Yay! I’m a fan (I guess? lol)

X-​rays are walk-​in only. Arrived to be told by receptionist the wait is 2.5 hours. I told him I wasn’t waiting that long. The guy looked at me and said, «Have you never been here before?» — very condescending. Why, yes, I have been here before. Many times. Learn how to be more efficient and learn how to talk to your customers. I left!!!
Update: Came back at 8am today (next day). It’s now 8:40am and we are finished. Today, same receptionist – pleasant. I was greeted by several techs with good morning, etc. They were respectful, courteous, and professional.
I do believe they need to be more efficient with the walk-​in policy still. Overall much better service today.

I actually used to have a great experience with Steibnberg, then GINGER came along. I was in the waiting room and no one came for 10 minutes for a mammogram. By the way 2 men were in the waiting room as well which is new. So since no one came around I found a clipboard, and filled it out and waited more. No one. So then I changed into my gown, myself. No big deal right? So then I ask the front desk to make sure they know I am back there, all of a sudden Ginger came out ” You were not patient!!! I came out! You weren’t there!!!” I explained to her I was out there, «She said NO you were not, so I just went to the next lady and skipped you!!!» She was belligerent and yelled at me like a banshee. I then told her I was out here the whole time and that no one came out so I dressed myself. «Well! «She excalimeed «You did not even dress yourself right!!!» I told her I did, she grunted and led me into the back room, and asked me the same questions several times, fiddled with the machines for a while and then when she was done with me she went into the other room and told her colleague «INSANE» I was appalled!» This is how Ginger deals with people with cancer appearantly. She should be dismissed, I have escalated this incident to supervisor Robin, I haven’t gotten a call back yet.
5÷9÷2016
UPDATE: I got a call back from Robin and she was very pleasant to speak with. She listened to my concern and said she is working on the situation. I am very happy that someone listened to me, and appreciate Robin’s time with me today.
I also had to go back in and they were very kind and caring and got my exams completed very quickly, thank you. Halima was so sweet and friendly.

My poor experience here was pretty much reflective of the other reviews. Appointment times mean nothing. I waited over an hour for my knee MRI where they could have actually done my shoulder X-​ray I needed and then after the MRI they’re like «what X-​ray?». Now sitting here back in the beginning waiting for the X-​ray. It is pretty clear from the lack of service, care and attitudes these folks hate their jobs and or the company they work for.

Super BIG thumbs down on BOTH HANDS.
Appointment…9pm; who schedules appts at 9pm. In imagining room …10:15pm SUPER SH*TTY tech. Had to request C.D. Of results and STILL waiting not mention all the patients after me at 11pm now. RAD!!! DO NOT GO TO THIS LOCATION @ 9070 West Post Rd.
The only thing they have going for them is the receptionist who is even more patient.

Very unprofessional staff. I called Steinberg diagnostic with a few questions I had regarding a phone call I received from them; Sandy R. (If that is even her real name, she refused to give me her last name) answered the phone and she was rude, unprofessional, and seemed annoyed from the beginning. She was unhelpful and didn’t answer any of my questions and basically said there was nothing she could do for me and to ask someone else, yet she hadn’t even tried to find an answer. I asked her who I should ask and talk to and she said she didn’t know. She obviously knows nothing about the company and shouldn’t be an employee. You would think that since she doesn’t have any knowledge about the company that she would at least be nice or professional. DO NOT come here, you will leave feeling uncomfortable because the lack of knowledge and professionalism.

Would honestly give 0 stars if possible. Worst experience never asked certain questions until it was to late and already had made me wait and hour. Then Call and leave a message for the front desk manager and they never called me back. Such bad customer service and very rude. Never have been treated like this before by a doctors office. Never going back to the post location again.

The only reason I am here at Steinberg is because my (also one-​star) insurance company won’t let me go to West Valley Imaging as I have done for years. The condescending techs and the co-​ed waiting rooms for mammograms (REALLY) are quite ridiculous.
I was here just a month ago, now here for a follow up and the forms and paperwork are exactly the same. The rudeness with which the tech spoke to me (the same tech that is smashing my breasts while I am at my most vulnerable) was so off-​putting that I would rather pay out of pocket than return here.

Unilocal: «You’ve checked in here 2 times! What keeps you coming back?»
My response: «Just for the fun of it — nothing like laying in a machine with high powered magnets for an hour.»
Seriously, as for radiology places, this one is not so bad. Friendly staff. Advanced equipment. It works … Not much that can be said on this one.

I had a really good experience there, a kind staff and knowledgeable as well! Way better time there than that Nevada imaging

Not my favorite of places to be. Had to get an mri. It was my first time and I felt very lost as to where I was to go or what I was supposed to do. The staff was helpful but kind of made me felt like I was crazy for not knowing the procedure. After I finished my MRI, I was told to wait outside for 10 minutes and my CD would be brought to me. I waited for half an hour before another gal came and gave me my CD and said ‘sorry, you’re free to go, I guess someone forgot to give this to you’. Glad I don’t have to go again

Over the past 8 or so years I have had to go to SDMI for various tests on multiple occasions. Let’s just say I have some medical issues and my file with SDMI is pretty extensive. So, with that said, I can honestly say that every single experience at SDMI has been as pleasant as this type of experience can possibly be. The staff is very friendly, from the front desk to the billing department to the techs themselves. Today I had to pick up films and reports for an upcoming doctor appointment, once again Fran came out to deliver them with a big smile on her face and her pleasant personality made me feel like I am more than «just» a patient — when you are a CP patient even a smile can make a big difference. I believe they go above and beyond at SDMI to help the patient as much as possible. Every single tech has been awesome. Every. Single. Time.

I went in for a CT scan, asked the main CT operator on duty about the radiation. To my great surprise, she had no clue at all what level of radiation I might get exposed to during a standard skull scan. In fact she could give me no idea, even a general estimate, as to how much radiation the machine will expose any patient to. She actually suggested I «go talk to a physicist» if I wanted to know how much radiation the machine might output during my procedure.
I couldn’t believe her flippant attitude and lack of vital knowledge on the machine she operated.
The danger is she might be over-​exposing patients if she doesn’t know the difference between too much radiation and too little. If you value your safety, don’t even think about having a CT or X-​ray here.

Horrible Manager, wasn’t helpful for Pediatric patient, I work at Doctors Office and I send our patient to SDMI, but after my experience, I would never ever send any of our patient to SDMI, and never to return again.

Made an appointment for 2:15 pm. Arrived prior to appointment time and made contact with Gigi, the receptionist who just told us to sign in and sit dow. After almost 30 minutes of waiting, another person called us to the same counter and asked if we had completed our forms. As he hannded us the clipboard with the forms, Gigi just sat there starring at us. We could have spent that time completing the forms as we waited. Gigi just seemed to preoccupied to care about customer or patient needs. A bad employee can ruin an experience.

This location is quick and efficient. Never waited long for any MRI’s. Also picked up a copy often MRI report and it literally took two minutes. Excellent t service.

Had to get an MRI today. I’ll admit I came in in a bitter mood, but the customer service was very pleasant and made me feel at ease. Upon checking in to walking out, every employee I encountered was nice. Lady at the front desk was very quick and polite. Once I entered the MRI waiting area, another lady who gave me my gown and paperwork to fill out was cheerful and clearly instructed me on what to do. Although it was a bit of a wait, Steve, the technician who did my MRI was very kind, thorough in explanations, and made me feel comfortable through out the entire process.
They do offer night time appointments as well for those of you with a less flexible schedule.

What a great experience!
I made my appointment a it one week prior to my visit for a CT scan. I was scheduled for this morning at 7:30 as my arrival time and 8:00 for the procedure to begin. I was helped immediately upon my arrival. Everything was handled in a very friendly and efficient manner.
I was brought back at exactly 8:00 and was back out to my car by 8:15. The woman doing my CT was very nice and comforting.
I would highly recommend this location as it’s just off the 215 and Sunset. Easy access if you come from Russell.
The service and staff at this location is great. I wish my staff was as friendly and welcoming!!!

First off, I love that it is its own building and does not have multiple suites. There is plenty of parking.
The staff was beyond nice. They answered all of my questions and my appointment was on time. Scheduling a appointment at 9:30 AM and being called at 9:30 AM is very refreshing.
The technician was very sweet and made sure that I was comfortable to the fullest extent… And asking after each test.