Southwest Gas Corporation

sw gas has the worst customer service and these idiots are an absolute joke!!. we have to go another week without gas because we missed them by 2mins and they called from a blocked number so we couldnt call the tech back. they say they give courtesy call but i guess that means when they our leaving our property because thats when he called. their supervisors are idiots and i would smack the shit out of them if i saw em in person. worst company to deal with.
I cut their lock off and am getting gas anyway. im not waiting another week for these dipshits to come back out

I’m extremely disappointed that we had a day scheduled for the technician to come out, we were told an all day appointment. They said he would call, but there was only a call that so no caller ID. You would think that a voicemail would be left, but nope nothing. Now since we missed it, we have to go 5 days without any hot water or use of our stove. When we asked if they could come out again whenever they had time today, we were told that they could only come out if it’s a new appointment, but since we missed it, they can’t come out! What’s the difference? Either they have way too many customers to give adequate customer service, or they just really don’t care about people and their families! This review may never be read by anyone who can make a change in that company, but if it does, please take this review and the others on this site very seriously!

Terrible customer service after being put on hold for 20 minutes. No personality, no straight answers and just plain RUDE. If there was an alternative, I’d be there. Manager/​Supervisor needs to get on POINT.

For the third time, I have been «removed from APP [automatic payment plan]» after months of if working fine.
All my other utilities come out this way and I’ve never had issues with them.
Due to my work schedule I have virtually no «business-​hours» friendly free time during the day so it is stupidly difficult to take care of since they make me call, somehow find a way to blame me for it, and this time they are trying to charge me over $ 200 for a $ 30 gas bill. I would rather live without gas than let myself be gouged like that.
Really wish I had another company to choose from because this is such unnecessary stress.

Southwest Gas customer service is HORRIBLE! Why does your company insist on hiring incompetent, impatient, non compassionate type of people to service your customers. If I had a choice to go with another company, believe me I would. Instead of gulging your customers with high rates and not being able to answer as to why, you should train your staff on how to ask the right questions so maybe before turning off someone’s gas because the wrong question was asked I wouldn’t be here giving you a bad review. And for the record, Lisa in your emergency after hour dept. @ #877−860−6020 very rude!!! She talks over you and has the nerve to say, we (Southwest) have a lot of other people to service really? as if my needs were not important as the next. Maybe you should be in a house during the cold season with no heater nor no hot water or stove to cook. I guess this is what happens when a company is monopolized hmmm… shaking my head.
POOR CUSTOMER SERVICE! ESPECIALLY LISA IN YOUR AFTER HOUR EMERGENCY DEPT.
YOUR COMPANY SHOULD NOT BE GETTING 1 STAR AS FAR AS IM CONCERNED! THANK GOD FOR NEVADA POWER AND MY SPACE HEATER

Worst customer services. They need serious training! Called to figure out why auto pay was not working properly. The guy was rude, combative and response was inadequate as it was talking to a broken record. BTW, I heard you the first time!

They sent us to collections because they charged us for a home that wasn’t ours. We never received a bill or anything. We are obviously going to fight this but we are in the transition of buying a home. It dropped my score and is hurting my chances. Apparently this was a bill from a home I «bought» in 2014. Pretty sure I would recognize an address of a home the I «bought». Unreal. I can see why there are so many complaints. One phone call to me would have been suffice and this could have been cleared a year ago. They aren’t even considering a deletion letter for their mistake.

You guys are a joke. Thanks to you now we have to go another week without hot water. Talking about you help people in times of need. One of the worst company ever. So don’t lie to the people and say you help people in times of need.
Lying sack of shit! I see a lawsuit coming your way.
Not only that but there’s a person with a disability in our household and you were refusing services to a paying customer.

We called for gas leak. They sent out the guy name Daniel and he came really fast. He fixed everything and he helped us other way thing thank you

If I could give ZERO stars I would. I called in today to get our service reconnected and after speaking to a representative I asked to speak to a supervisor and she said no problem and put me on hold.
I waited about 5 min and she come back on phone to let me know what her supervisor said. Umm haha I asked to speak to a supervisor not you again?! She then transferred me to her supervisor after being put on hold yet again.
Supervisor was no help I ended up hanging up.
My husband asked me to call because he works for sundance helicopters and doesn’t get service up at the Grand Canyon. They kept saying that he needs to call n j kept telling her that it’s impossible for him to call that he can on Saturday or Sunday but those days r closed so now I’m shit out of luck what do they want me to do? Oh wait they said for him to call haha oh wait they aren’t open during the hours he’s able to call! Why isn’t there a back up plan? Like a simple reconnect button online? Such a simple solution n no one to help me out at this company. Horrible ! Sitting in a house with my two kids while dads working n I can’t even cook for them or bathe them because they need him to call n not me? This is bullshit!!! Yes I’m upset! N hungry n would love to take a shower but these bitches have there company backwards lol
Wow!!! I was able to solve my problem by having a male family member call in for me who by the way was not my husband!!! And schedule our service to be turned on. Thanks for nothing Southwest !!! U guys r horrible!!!

There’s a reason all of the «real» reviews are 1 star. This company sucks.
Scheduled to get my service turned on a few days in advance, had an appointment date confirmed in email.
Date comes (it was a Friday) — no service tech, no notification, no communication of any kind.
So now I have no hot water, can’t cook over the weekend. Awesome.
So I’l call their help line and get some assistance, right?
Nope, only weekdays from 8am-​5pm. God forbid you have a job or anything like that. Or nobody shows up for their appointment with an ALL DAY WINDOW, so you don’t even have the option to contact the company when it’s missed to get some help.
Monopolies suck, and this one is no different. When you have only one company able to provide a service, there’s no competition and they have 0 reason to care.
If you somehow have an option, i.e. new building or replacing appliances, ditch the gas and this horrible, horrible company, and move to an option that’s not nearly as terrible.

We emailed SWG because we suspected a small leak from our gas fireplace.
Southwest Gas customer «dis“service rep was rude, impatient, and unprofessional. She told me I wasn’t home for the scheduled service, when it had never been scheduled with me.
She then claimed that the problem had been investigated and there was no leak, despite the fact I had told her that the service had been disconnected as a preventative measure so we would need a tech to come back regardless. She wouldn’t give me a time for when the tech would be here again claiming it could be as late as 11pm. Overall she had a very rude attitude.
So here is a picture of the «non”-leak the tech had to fix, with soap mixture bubbles showing the leak, which turned up to be a small one (1%), as we had anticipated, but still something potentially dangerous long term.
Sometimes I am appalled at this big companies providing such poor customer service that could lead to huge liability on their end.
On a positive note our assigned tech Kelly was really good and knowledgable, and he made sure the leak was fixed. It’s also amazing how a company can survive on service techs who really do their job while other individuals contribute to negative reviews.

SW Gas, I already let you know how much you suck by giving you an earful over the phone. However, I still need to let the whole world know how much you suck for the following reasons:
1) While selling my property in Las Vegas, I was required to open an account with you and turn on gas service for a couple of weeks in order to have inspections done. During those two weeks, I received a bill for $ 58, apparently from my tenant’s unpaid account. WTH??? Why am I liable for someone else’s unpaid bill?
2) Fine, I paid their bill. Whatever. Now, I called you today to stop service because inspections have been completed, we closed escrow, and the new owners have moved in. However, you tell me that the earliest that you can shut off service is 8 days from today. I tell you I DO NOT want to be liable for usage incurred by the new owners, and you tell me that that’s the way it has to be because that’s how long it will take your technician to go out there to shut off service? How is that my problem? Why should I pay for someone else’s usage just because you are too understaffed to shut off my service today, on the day that I want it shut off? What a crock! I’m not paying for someone else’s usage!
What kind of sham are you guys running over there???

Just got run off the road by a Southwest Gas truck that ran a red light into oncoming traffic. Tried to call the company to report it and they couldn’t care less. Fan-​fucking-​tastic!

Wow, I have no idea why this is still in business! How do you feel when you listened to their voice message when you called in (702−876−7011)? There is straight forward Rudeness in every sentence they say, and for every choice you make! They definitely hate each of us who call them and offer them our business!
Next, their information on Unilocal is outdated. The location on the south side is not there, and even the phone number number has been changed, without being provided any clue what number to call. I googled and got the above number.
But what if it’s someone at my granny’s age, who doesn’t know how to use Google??!
Why would a business not keep their business number when they move? It could only because they don’t care to make things convenient for its customers and clients, and they know, you have no other choices but them, therefore they can do
However they feel like to.
And, as a gas/​service company, they have way too many days off or black out!
Usually, services like restaurants, gasoline stations, groceries, TV, internet., they understand that their customers need services all day long, so they stay open/​stand by; and since the customers need to make money to pay for the services, the services are appreciative, and make things convenient to customers.
But the SW Gas? Obviously they don’t need to be appreciative to anybody, because basically they have no competitors, so they can mistreat their customers —- that’s basically each one of us civilians.
This amazes me.
However NV Energy, another service provide who doesn’t have much competitors either (solar power is only in very families and it can’t replace electricity yet), they do a great job: I called in, and I got my service right away.
But for SW Gas? They require so many things for no necessary reason (if I can provide my info on phone and turn on my power, I should be able to do the same for gas, isn’t it?), you have to go to their office in those days and hours when you need to work.
Today is Friday Dec 26, they don’t work. What kind of service providing company is this?
For this case, it most probably mean, someone will have another week (or more, cus they are too busy and too unpredictable) no showering, no cooking, and no heat… I am speechless.
Folks, please just call the phone number above, listen to their verbiage on voice message, then you’ll know exactly what I mean.
This is the wrong attitude to treat customers. Since they are the sole provider of gas, and they name their price, they should have enough people to cover services ²⁴⁄₇! Especially, this is Las Vegas! People need ²⁴⁄₇ services. Even the Las Vegas Community College offers many many evening and night classes for people —- what’s your excuses SW Gas?! Why is it that difficult to provide people with quality gas services?
I think all of us who live in the Valley should file complaints to BBB, this is not the way we and our families deserve to be treated.
Another reason I think why they treat us so poorly, is because they have programs to help low income people to pay for their gas bills. First of all, if they can find grants to help with less fortunate people, great! But they still get paid, right? They didn’t provide their services for free, not even for those less fortunates. And most of us who fortunately hold a job or two, pay our bills, and thus we deserve to be treated with services and respect.
Remember who pays for your pay checks and expenses, SW Gas! It is the millions of hard working people in the Valley!
Let’s all listen to their attitude on the phone recording, and tell BBB what we feel!

Moved into a new spot and had requested gas to be turned on same day. They don’t give you any window as to what time they may show up, they just say it’s an all day appointment, so I took the day off work. Since I was in the process of moving, I was not at the house that needed service when the technician called to tell me he was on the way. I told him I would be right there, and jumped in my car and drove over to my new spot. I made it within 10 minutes, but the tech was already gone and there was an orange flyer on the door saying «sorry we missed you.» I hurriedly called them back thinking maybe if the guy was still close he could come back, but no that was not the case. I ended up talking to some rude lady named Jen, who told me that the technicians don’t wait AT ALL for you to get there, and they can’t come back out today because they are busy, and the earliest they could come back is Tuesday! I understand they are busy but how can you just leave someone with no hot water or heat for days in the winter? Not to mention they don’t work on weekends. How are people with jobs supposed to just sit home all day during the week waiting for them to show up? I am mostly upset with the RUDE customer service people I had the displeasure of talking to. They showed no sympathy to my situation and did not offer any kind of apology. Unfortunately I can’t go with any other company, since there are no others!
UPDATE: Got my gas turned on 5 days later, at 6:30pm. My boyfriend took off work and waited the whole damn day and they didn’t come until 6:30. He might has well have went to work! This company sucks, but at least I can take a hot shower now!

I have been without gas for 5 days!!! And when I called they said they were blacked out and there is nothing they can do!!! What the heck!!! Hire more technicians because that is very unprofessional!!! Having hot water an a stove an oven that work is a necessity an you people dont care about your customers! This is ridiculous!!!

You process my payment. The only thing it says online is payment processed, not returned.
I keep calling and trying to fix the issue.
You don’t inform me until 3 months later that you don’t take CCCU savings accounts.
You block me from paying my bill.
Now you charge me late fees because you won’t let me pay online…
And you put me on a permanent block, while charging me fees.
Shame on you southwest gas. This is not good customer service. This is unacceptable.

They make your payment choices so difficult. They gave me little to no notice that My payment hadn’t been received but It was brought to my attention when I tried to prep food for dinner and the pilot was out. They turned off my gas before 4^th of July even though I made many attempts to pay. They they did that knowing that they wouldn’t have been available to turn it back on before the following Monday. If there was any possible way of getting around from needing there services I would.
Have a Happy Air Force Day

Why would I even review my gas company? I’ll tell you why…
I’m a simpleton when it comes to anything around the house… gas fireplaces are probably the last thing you would even want me to operate. Thankfully I got married and have a husband who can deal with these things. So what happens when the husband is out of town? I turn on the fireplace (as well as 90 candles around the house) and settle myself to a Psych watching marathon. Suddenly, the glowing fireplace goes off. Just like that… and it doesn’t turn back on. I tried multiple times for 2 days and then I resigned myself to waiting for my husband’s flight home.
Now, it’s a Sunday afternoon and I am lazing around on my couch. I’m talking to my husband over the phone and tell him about the fireplace. He freaks out (he has good reason to because of history) that I am going to blow the house up. To appease his worrying mind, I call Southwest Gas. Mind you, this is Sunday afternoon.
Scott…the wonderful gas technician comes over and is nice enough to wear booties after I told him we don’t wear shoes in the house. This may not seem like a big deal, but there are some service people that make a big deal and show a long face when we ask them to take off their shoes/​use booties. We keep a box of booties at home and offer them a pair and still… they moan and groan. Scott was a perfect gentleman about it. He quickly and correctly surmised that I was an imbecile when it came to the gas fireplace. He checked it out, OKed that the house wasn’t going to blow up and even messed around with the settings to figure out what was going wrong with it. He gave me some suggestions on how to fix the problem ($ 2 Home Depot suggestions so I’m happy) and was even telling me that the fireplace had too many rocks in it and pointed to me which ones to remove. Oh, he even walked me through how to remove the screen so I could clean the fireplace.
I like Southwest Gas. They are responsive, courteous, have great phone etiquette and Scott their service guy was just top notch! Also, it doesn’t hurt that our bills haven’t been that crazy on the gas front too!