Silver State Schools Credit Union

We’ve been using SSCU since 2008. Our closest branch is Stephanie Street. All employees there have given us great service. Nicole Hill helped us with our auto loan. She walked us through the entire thing, kept us updated, always made sure that we knew how to contact her, and never made us feel silly even when we would forget and ask her the same question twice (or maybe three times!). We would always seek her out and in many ways Nicole became our «personal banker» as she always takes care of any banking needs and/​or questions we may have. Although Nicole moved to the main branch we do still use Stephanie Street and still receive excellent service there. With that said, we do make it a point to now go to the Main Branch to continue to have Nicole assist us with our banking. We understand Nicole will soon be moving to the fraud department. We are sad to lose her, but glad to know there will be such an excellent employee assisting customers when they are in such a delicate situation.

Just as rapacious as any big bank about collecting fees for everything they can think of but a lot less convenient because they have closed down most of their local branches.

Silver State Schools Credit Union is my one stop financial institution. They have it all competitive share and loan rates, a great investment department, friendly knowledgeable staff and the best online and mobile banking available. A member for 25 years. Keep it up SSSCU !!!

I absolutely love silver state schools credit union. They always have the best rates and the best customer service. When I go to the main branch I always feel important. There is always someone at the front desk ready to greet you with a smile and the staff really takes the time to get to know their customers. Thank you for being the best at what you do!

My only real issue with this bank is that my account keeps getting hacked. They’ve had to change out my card several times now.

This bank really went downhill over the years. First it was starting to charge us fees, and when we complained we were told that it was our responsibility to keep our friends and neighbors in their homes and cars. (Yeah, no… live within your means.)
Then today we get a notice saying we will be charged an inactive fee for the account. I write to their chat to try to close the account and get told only my husband can do that, even though it’s a joint account… then the woman starts discriminating and referring to me as «Ms. Wolf». Glad to know that your company employs ignorant bigots.
Called in to complain and asked to speak to the branch manager at the McLeod branch, the woman asked why, I explained it and she starts doing the same thing. I went off on her, and now they’re claiming we can’t speak to anyone in a position of authority and they will only take requests in writing? What a load of bullshit.
This bank really needs to go out of business already, or learn that proper business practice states that when a customer wants to speak to a manager, they get a manager. Period.
EDIT: Despite giving them instructions on where to send our money after we closed our account, they sent it to an old address on file. Luckily we still had address forwarding on our mail, so the ignorant bigots couldn’t prevent us from receiving our money. Keep it classy, Silver State!

I have been here almost 12 years, I didn’t like they started to charge monthly fee. Everybody is nice and friendly but it was too long to take wire out.

Very clean banking branch. The greeting and service on this first visit was fantastic!

Nothing wrong with my experience at Silver State. I’ve been banking with them since 2006 and I don’t have anything to complain about. The tellers are nice and the service is exceptionally quick. Lots of parking outside and there are drive-​up atms behind the bank just in case you have no time to park and come inside. Personable and friendly is exactly how I like my bank. SSSCU is just that!

I have been with SSSCU for about 7 years. They were good to me over the years… until recently. I financed my car through SSSCU last year. My payment was about $ 170 per month, but after a couple of months my payment jumped to about $ 270. Apparently, they never received my proof of insurance (which I was never notified of), so they tacked on their own supplementary insurance. As soon as I found out I provided proof of insurance; I was told that my payment would remain at $ 270 for 8 more months. I filed paperwork to modify my loan (by modify I mean get the payment back to what I agreed to pay when I signed the paperwork). I was told that they couldn’t modify the loan since I hadn’t missed any payments… I will never understand how being responsible is a bad thing…
The icing on the cake is that I was told by a representative of SSSCU that I wouldn’t be responsible for any loan payments until the paperwork had been reviewed and I was notified of the outcome. This was COMPLETELY FALSE. Not only did I miss my payment and get charged late fees, but they automatically took out the payment resulting in 5 overdraft fee equaling $ 150. When I contacted the bank to try and rectify the situation and get at least some of the overdraft fees reversed I was basically told that I was S.O.L.
I don’t know what happened, but at some point they just stopped caring about customer service (just like most companies nowadays). I have recently opened an account at another financial institution and will be transferring my loan ASAP.

Definitely agree with the horrible customer service comment. Especially when it comes to the mortgage department. If u were thinking about using this bank… keep searching.
I should also add I have been doing normal banking with this bank for years; I would gladly leave but I guess I am just that lazy. The only time I have a problem is when I have to actually go into a branch money orders, deposits, withdrawals, it doesn’t matter… I always leave thinking the same thing ‘Why do i bank here?’

I love my bank. I really, really do. I don’t know of anyone else who says that, ever, so I’ll say it again. I love my bank.
I messed up at banks, just as I messed up at credit, when I was a wee lass and no one would give me an account. I got a job at UNLV and was eligible for membership with the Credit Union and they accepted me with open arms. I’ve been with them for eight years and I’ve never been dissatisfied.
Sometimes I do banking for other people and I have to go to one of the big banks and the lines are ridiculous. At SSSCU if you go inside it takes about, oh, 3 minutes from the moment you walk in the door until you’re out. Everyone’s always very friendly and helpful. There’s free coin cashing, this particular branch has always been pretty for a bank (they’re remodeling right now) and… darn it, it just rocks.
You don’t have to be employed by a Nevada school to be a member. If you’re related to a member of the bank, you can be a member. Also, if you want to belong so badly, if you donate to Vegas PBS you are eligible for membership. And you should donate to Vegas PBS cause… uh…I work there.