Shook & Stone

This firm performed well in the end of my case however there were some hiccups. While I was dealing with an insurance agency that was not willing to compensate me in any way, I also had a communication block when I moved from reno to vegas with the firms office. Once in vegas I was able to communicate efficiently with the office, however the reno communication was almost non existent when I officially moved. Other than that I don’t have any other complaints.

My wife acquired these attorneys for an accident. She really loved the they handled her case in a timely, orderly fashion. They always keep her informed of all the process all the way. She always had access to somebody all the time, either by email, phone or text. She was never keep in the dark in anyway. She said she had another accident, personal injury, or disability they would be there for her, NO EXCEPTIONS!!! So if you need anybody for accident, personal injury, or disability call these people with no hesitation… You will be satisfied.

I came to Shook & Stone after my car injury. They were very helpful in getting me to the right medical treatments. They were thorough and I am extremely happy with the final settlement. I recommend using them if you need legal assistance in a situation like mine. I know I would come back to them if I ever need to in the future.

So I finally finished my case today. It has been a long time coming. Shook and stone did get me a (fairly) large settlement after an accident occurring on Memorial Day 2014. I was t-​boned by a driver coming off of the freeway at Tropicana and ft Apache. However, I think the customer service of this law firm is lacking at best. I went several months in physical therapy, visiting bone and joint specialists, possible surgeries, and a not so up and up «Doctor» as per instructions by my lawyer. I only met with my actual lawyer twice. Once during the consultation, and once to agree on a settlement amount. The rest of my case was handled by Kiana who was honestly pretty hard to reach by phone (my preferred method of contact) but was fairly easy to get by email. The receptionists however seemingly do not pass messages along to the people you call to speak too, and there is no individual voicemail to leave for your case worker. I also was originally assigned to Natasha but she disappeared off my case and never really acknowledged me when I went into the office (maybe she forgot me, seems plausible as they have to see so many faces daily)
I am frustrated with how long it took to get this resolved and was continually assured dates but the other parties lawyer seemed to drag her feet purposefully.
All in all, I am glad to be done. They did what I asked them too. We stayed under 2 years. And I don’t have an overdrawn bank account anymore. Will I use them again… Probably not. But I would recommend them if you’re not in a hurry to resolve your case or if you have a LARGE case which may rally a bit stronger push.

The big lesson that I learned is how important it is that if you suffer an injury or loss of person or property you have to get representation IMMEDIATELY! Don’t wait. Get the help you need today! As a massage therapist working in a chiropractic clinic I see people years after an accident that they walked away from, being all tough guy, saying «I’m okay» and not getting the care and treatment that they need at the time and then it’s too late to do anything about compensation for it cause they waited. Always get checked out by a MD AND get at least a consultation with an attorney. Insurance companies always play hard ball with people who aren’t represented. They prey on you not knowing your rights.

Cathy, it was so wonderful to shove all of my traffic ticket to this wonderful young woman. She was so easy to talk to, and communicate with. I waited last minute to take care of a speeding ticket. I called her 2:30 on a Friday, and she still took care of everything for me! I had to be in court the following Monday at 8am! She is amazing!

I had a good experience. Felt well taken care of and with courteous attention. My doctor bills from the accident ended up being well above the settlement. The bills were talked down enough for me to be able to receive some of the settlement when i thought there would be nothing. I would recommend.

John Shook was very helpful. He is knowledgeable about Workman’s Compensation, Nevada Statutes, and medical issues. I’m happy he was able to get my WC case resolved.

Avoid this place. My experience is similar to others where the firm is eager to sign you up, tells you to call anytime, yet, neither the paralegal (Freddy Garcia) or attorney, (Jenny Lee) have voicemails that you can leave a message on nor do they return calls when you leave a message with the receptionist. They set and cancelled court dates without explaining, didn’t tell me that a nurse manager representing the defendant would be following me to appointments, never got me to a specialist, and now my case has been written off by the WC carrier and I have faxed and left messages to Shook an Stone with no response. I could have done a better job representing myself.

TBC

This place is a mill and you are a case not a person. They advertise they have recovered LOTS of money for social security disability, hog wash… first you get a case manager to help you file an appeal, once denied they give you a Shlub of a lawyer who poorly advises you and sets you up for failure at the hearing. You file a complaint with Shook & Stone and they don’t care. To date I have never heard from any of the principals here and it’s been almost 4 years. The communication with this firm is the worst and most unprofessional I have ever dealt with. I have to agree with other reviews, they care about the bottom line for themselves not their clients. Do your research and take your business to someone who will really care about you and your well being, this firm does not.

These guys took care of a car accident for me, they sent me to the best rehab center and followed up with me whenever they could and were willing to take my case as far as I was comfortable taking it. They also got me full compensation for my injuries. The only limiting factor to their services was myself and the willingness to stay in treatment as long as possible. There came a time I couldnt handle the inconvenience of rehab and limited physical exertion while trying to keep my career intact. Shook and stone treated me great.

Horrible service. We had Jenny basically as a case manager. She would always be distracted during our meetings. Her or the office never followed up with us & it took forever to get a return call. She also talked down to us. We spoke to Mr Shook as we were very unhappy. He told us that he would look into it & get back to us. Unfortunately he never got back to us nor did he follow up. Very disappointing… Would not recommend!

I had a traffic accident in 2011, and was referred by a friend to the legal firm of Shook & Stone for legal representation. During my initial interview I found Mr Stone to be dynamic and a no-​nonsense type of lawyer: he set out my rights, responsibilities, and possible outcomes.
Eventually the insurance company of the person who hit me settled; and in due course sent a check which was put in escrow awaiting distribution.
While I had to wait a substantial amount of time for my eventual payout, I feel completely satisfied with my legal representation and the eventual positive outcome.
I would not hesitate to seek Shook & Stone’s help again, or to recommend them to others in the future.

The firm prides its self on individualized attention. You can tell that the people here truly care about not only their cases, but also their clients!