Shoe Palace

Great professional service from a girl named Adrianna. My daughter couldn’t find a shoe she wanted and Adrianna made sure she found an alternative. Also the store was packed and she was patient and took her time with us. Very great experience

So I bought a $ 100 pair of Jordans and I threw the box away. They didn’t fit my brother and store policy is no box no returns or exchanges… now I’m stuck with a $ 100 pair of Jordans that do not fit.

Great store tons of kid shoes also always have the size I need witch is hard because I have three boys with the same size foot. The only reason I go to meadows mall.

HORRIBLE CUSTOMER SERVICE!!!
Went into the store to check out shoes. I wasn’t greeted nor was I ever acknowledged in the store I had a few shoes I wanted to try on and no one came to help me. I looked over to the cash wrap to see 4 of the 5 employees laughing and chatting with each other. I see 1 associate helping a customer and I see a family with 5 kids looking for help. I used to be a retail manager and having associates linger around the cash wrap talking and not helping customers are a managers BIGGEST PET PEEVE.
So I marched my ass out of that lame excuse of a store and went to Journey’s. They may have less selection to chose from, but they have SUPERIOR customer service. Shoe Palace is a joke.

I will never shop here again after today. I brought back 2 pairs of shoes (my bad for not trying them on they were tight on my feet) I would have glady exchanged them but couldn’t find anything else that i liked at the moment. The sales person was trying to force me into getting shoes I didnt like n saying couldnt i just by shoes for my son instead of returning the other shoes. This completely turned me off of wanting to get something so i told him i wanted to go through with the return. This is the part that also irritated me… he got both shoes out of the box and inspected them and whipped out the reciept at me saying no returns only store credit. So I was fine with the store credit as i could come back a different day and get some shoes i actually liked. Then he goes on to say the thing about the store credit is its just a piece of paper and im «safer» keeping the shoes I didnt like and coming back. Whatever the hell thats supposed to mean. if that was the case then why offer it? So completely dissapointed after im done with this exchange I will NEVER be back here again… Learn some customer service people.

Everyone’s really energetic, literally running everywhere. Quick to help out my boyfriend with some blue Nike’s. The sales dude also suggested some blue shirts to match but he passed on it. Only quip is they might get hurt running around like frantic monkeys.

So I’ve been to a lot of Shoe Palaces. And this is the first time I’ve been in a shoe palace and I haven’t been greeted AT ALL! Also tell me why when I walk in ready to make a purchase on some new Jordan Futures. One of the associates and a friend begin to stare at me and start laughing. Of course I have no idea why they would… But later on he tells me «Why are you looking at me crazy» and starts to laugh. Me being more baffled and confused, ask them «what are you talking about» and keep saying «why is this fool looking at me crazy » … So with this attitude in never shopping in this store again. Pure weirdos that work here.

was looking for dc’s. display was down. salesman met me at the door, asked me what I wanted. brought out several examples of my brand and didnt try to sell me any other offering advice on a single pair. took all the time stress pain and suffering out of what had already been an excruciating shopping day. kudos. I wish I could remember his name but god bless Shoe Palace!

Staff was very upbeat, knowledgeable and helpful. Every time I come to LV I will stop by just because of the great customer service!

I have purchased from this store and location twice and have been happy with both transactions and product.
I shop here for my hubby’s DC brand shoes as they have the best selection always along with good prices. I pick out the style of the shoe I want and I ask for my husbands size and I am on my way.
This last visit was cool because the Supervisor Eugene was on duty and he was a sweetheart and shook my hand thanking me for my business.
Their service is always on it, the same male employee (salesperson #28 045) helped me on both of my visits 6 months apart. This fellow is not pushy yet he works his rump off in helping you find what you are looking for. I wish I could remember his name because he is Awesome and truly likes his job and it shows when he is assisting you.
I have never had an issue here, I go in pick out a pair of shoes and they bring me the size I requested.
I only tip is to make sure you try on what you buy or make sure like I do if you are buying for someone else that you are certain of the size.
Their receipt clearly states the following:
No refund… No refund… No refund
Exchange or store credit within 30 days of purchase if unworn with original box. Tags and receipt.

BE AWARE — DO NOT BUY FROM THIS STORE. I purchased a shoe for my son from this store; he wore the shoe once and got blisters on his feet. I went to the store for a exchange and the store would not exchange it because it was worn. YES, it was worn once, otherwise I would not know about his blisters. I’m so DISSATISFIED. I will NEVER buy from this store again. Something needs to be done about their return policy.