Sephora

Always love coming here due to the wide variety of products they have. The location is always clean and noy too far from multiple parking lots. The staff is always so cheerful and helpful. They are always very willing to help with products, sales, and even classes. Sign up for their Beauty Insider card to earn points, get access to sales, and free stuffs!
Unilocal 100 CHALLENGE: #11

I have been having a lot of trouble with my skin lately. Some days it is great, others it is a complete disaster. After finally deciding I need some sort of light foundation for those off days, I headed over to Sephora with a friend whom was also interested in picking something up. It was a Saturday and the store was super packed and all of the associates seemed to be busy. After roaming the selections for a while, I decided on trying the MUFE Face and Body Liquid Makeup. While scanning the store, I noticed an associate who was the same complexion as me and had that «dewy» natural look I was going for. My friend and I walked over to her and asked her for help-​there was a bit of an attitude there but she was not overtly rude. I explained to her what I was looking for and told her I wouldn’t mind trying a sample of the MUFE foundation while having high hopes that she would offer some suggestions/​tips/​hints that would help me out. Instead she picked two shades (one for me and the other for my friend) and said she will be back. Less than five minutes later we had our samples and she was in another part of the store. I cannot get completely upset because I got what I asked for, I guess I was hoping for a little more than the bare minimum customer service I received, especially when it came to color matching. I got home and the color was a good two shades darker than my skin tone.
I have had way better experiences at Sephora with staff who were much more eager to help. I will just chalk this up to her having a bad day.

Just dropped way too much money here as per usual! I can’t get enough of my name brand make up and fragrances. The staff here are always friendly and willing to help you with all your needs. I love the point perks you get with each purchase as well! Next on my list, Tom Ford Black Orchid

Close to walking distance from work and they carry every perfume I could imagine from Marc Jacobs Decadence to Chanel Chance way Tendre.
There is an overly helpful male employee that tells you you’re spraying the perfume wrong and will correct you by politely grabbing your arm, but he’s hot so I’ll oblige.
My only problem is finding a good shade of purple lipstick to match my hair. Yes, this a problem but I’ll survive. I like that I can try things out before work and then go back at lunch and commit to whatever I tried earlier in the day. They typically have 2 cashiers working which is a must at this Sephora since they are always busy.

Sephora the supermarket of skincare!
Go in for a skincare mini facial with Lex!
She just used the Korres Wild Rose Vitamin C Petal Peel. She’s fabulous and informative!

WORST CUSTOMER SERVICE EVER! I wasn’t greeted nor asked if I needed help the only worker that talked to me (cause she had to) was the cashier

I came about three days ago and wanted to get something with a bit more coverage, for my night looks and those occasions where you would want something with full coverage. They were obviously extremely busy with the holidays, but the door girl was nice enough to help me out. I came in for a specific makeup forever foundation to try. She told me they didn’t have it, and I told her I was open to try different things. Long story short, we literally tried one product on me, and I mentioned it was the wrong color, and gave her the benefit of the doubt by walking out of the store with it, only to find it was super orange when I looked in the mirror.
Fast forward to today. I walked in to return the foundation and another item I had gotten, and was led to Liz. Liz is absolutely amazing. We tried a few different things on my face and we found the perfect tarte color match and coverage for me. She took the time to find out what it is I wanted and played with stuff to make sure I left the store happy. Boy did I! I just did my makeup, and it looks flawless. Thank you Liz, the color and product are both so amazing.
I would totally recommend Liz and this Sephora ^_^

This location is conveniently located in my favorite shopping center in Vegas, Town Square.
Its an outdoor mall, and if the weathers right it makes for a really beautiful shopping experience.
I came here a few days before Christmas and as i am sure you can imagine the place was absolutely swamped. I’m not just talking packed like this location was flooded with makeup lovers/​gurus galore!
With that being said, Sephora’s employee’s level of customer service is still unquestionable. I might be a little biased after working in the beauty industry, but honestly Sephora has always been held to a higher standard in my mind and they never disappoint.
Although their store was a massive wave of people they were still able to greet us as we arrived and ask us what we were there for/​if we needed any help. Their products did not looked disheveled or run through they were beautifully placed as if a tiny Sephora fairy was constantly flying through the store making sure all was in order. They had a ton on inventory in stock, I literally just walked straight in right up to the perfume I was looking for and got straight into line. it was that easy.
They had a ton of man power on registers making sure the line moved at a comfortable pace at all times and the staff still were pleasant and bubbly!
This will definitely be my new go to location!

OMG! Can I just say how AMAZING this Sephora is I had a bad experience at my downtown Summerlin Sephora so I made the long drive down to town square but at this point I had already given up and just wanted to return what I had bought! The issue was that when I originally made my purchase Sephora was so busy that I forgot to use a gift card that I had so I was really upset and when I went to Sephora on downtown Summerlin the manager there just didn’t have the patience to help me out! But when I came to town square ANGIE was just so professional and amazing I can’t thank her enough for her help also the manager there was very nice. I think I’ll be making the long drive to town square whenever I need to purchase from Sephora!

I understand it’s holiday time. But when you enter to shop no one should be harrased. No one spoke to me upon entering. But one sales lady followed me around. I picked up a brush to get a closer look. And as I leaned in to put the make up brush back she snatched it and put it back for me. I over looked that… maybe she was being helpful. (But she did not say let me help you with that!) She just rudely snatched it away from me.
So I moved on and looked at more make up. Being funny I made a quick turn because I knew I was being followed. The sales girl behind me well I walked right into her ass. Excuse me! I said. Please allow me to let you pass I’m in your way. Well, she did not smile. She did not speak. Just kept on following me. Ok, I can tell this is what it appears to be.
So I took out my phone. Looked at my online favorite list. And started to shop once at the counter to pay she gave me about a feet of space as if she’s not stalking me. I paid then dug around in my coach bag for my keys to my car. Another sales lady walked up to me and just looked at me from head to toe even leaned in and looked in my coach bag. So I ziped my purse and gave her a mean face like don’t you touch my purse. I won’t come back here. I don’t feel welcomed to shop here. At this very moment I’m in my car trying to decide if I should take these items back and get my 300 bucks back. Oh I will never come back here. I feel very uneasy.

Excellent customer service here! Decided it was time to learn how to pencil in my eyebrows without looking like Tammy Faye Bakker. After 37 years you would think this wouldn’t be hard but this required the assistance of the talented ladies at Sephora. It was a busy Saturday afternoon but I was promptly greeted and shown the various eyebrow pencils needed to make some sexy brows possible. After a brief demonstration I made my way up to the counter. That’s when I realized I left my 20% off coupon at home and deleted the email off my phone. The lady behind the register went out of her way to find me another 20% off coupon. She went in the back and emerged victorious with a shiny new coupon. She didn’t have to waste 5 minutes hunting for a coupon that I forgot. Very impressed with the staff working here and will be back soon to purchase more makeup goodies!

GO SEE RAE!!! The girl knows what she is doing and she’s used a device on my face that helped match my skin. She took her time filtering out my preferences after the computer matched me. She showed me everything I asked for and this is the best service I received from a make up artist in a LONG time. She has good product knowledge and is so darling! I’ve been a customer for years and this is the first time anyone has used the tools they have to help me find a good match. THANKS RAE!

The employees here are always very helpful and knowledgable! I like to come here to look for cologne, and they always give me great suggestions and help me find what I’m looking for. There’s also a computer screen that helps you find your scent that I find really useful! This location is always very clean which is a plus! I enjoy shopping here with my friends!

I love Sephora store but sadly not this location. I have been on this location a few times & most of the time I get ignored. Last time I went 3 employees just passed by me & not saying anything. At last, Rose came to my rescue & save my day. In my experience Sephora at JC Penney @ 215/​Flamingo are always friendly

If I’m not shopping at a department store I come to this Sephora to pick up new products I want to try. I purchased all the T3 hair products and I love them! Also one of the sales guy recommended that I try the Kat Von D lipsticks and lip glosses because I was looking for something new that was like an
Estee Lauders Pure Color Lipsticks that last 8+ hrs. I was first not into it, because I use high end makeup brands, but let me tell you I was totally SHOCKED how long they last and how vibrant the colors are. So, I bought pretty much all the Reds and Pinks lol!
Anyways the customer service here is cool but they NEVER have any nice products to choose from if your a VIB Rouge member. I have over 3000 points within 6 months and want to use them!!!

Went in to get an eyeliner from the Kat Von D collection. Had to look through out the store for her display and during my time not once was I said hi to or asked if I needed help.
Found the display got the last liner and went to the register. It was $ 10 and change and I gave the girl $ 11.00 she gave me chg with no receipt and i said thank u and went to the mens colognes where my husband was.
All of a sudden the cash register girl was behind me with my receipt and told me she gave me the wrong chg. I said oh i didnt pay attention do u want me to pull it out and she said no I just wanted you to know! What was the point to that? I did nothing wrong i just took what she gave me dropped it in my purse and left. Then when I offer to make things right she said no but wanted to tell me!
Very rude staff. Wont be going to this location again

I’m the shopper who doesn’t want to be bothered. 80% of the time I know what I want, but I enjoy wandering around looking at everything. I must not look the part because I am always stalked and harassed by these employees to the point where I just end up leaving and going to Nordstrom sometimes.
The few times I have genuinely needed help, no one wanted to help me OR they half arsed it. To say I return more than I actually keep is an understatement. What do you expect when you sell someone the wrong item. And then you want to give me a hard time for not having a receipt? I can barely keep up with my keys!
I’m also not keen on how this place processes returns. I think it might even be considered illegal. If you use a debit or credit card to buy something, the store pays a transaction fee to their bank. The fees they pay for debit cards are much less than credit cards. Substantially less. Returns are to be processed in the exact same manner as was used for the purchase: credit for credit, debit for debit. The store also receives a refund on the transaction fee they paid. So why is it when I return something I purchased with my debit card are they processing the refund as a credit? I’ll tell you why, to steal money. A debit card transaction fee is usually $ 1.00 whereas a credit card transaction fee can be a flat fixed amount ($ 3) or a percentage (3%). When a debit card is refunded as a credit card, Sephora actually receives MONEY BACK on that transaction… higher than what they initially paid. That’s theft. They say their system doesn’t allow them to process a debit card refund. We all know when you enter your pin the money is deducted (or refunded) immediately; credit card transactions take longer. While doing a return their system differentiates between the two cards & responds accordingly, asking me for my pin. Every time the cashier cancels the return & tells me not to enter my pin & will redo the return & yell at me to hit CREDIT. Shady. Super shady.
Unfortunately, I’ll still come here. They carry the brands I use and its easier to go here than Nordstrom. If I want «expert advice,» however… I’ll go to Nordies.

I absolutely love going to Jenna Yamagata at Sephora in town square because she is AMAZING! I needed my make-​up done and to buy new make up a few weeks ago and Jenna was off so she referred me to Sheena Guerrero and defintely left me in GREAT hands! This girl was absolutely hilarious and phenomenal and what she does. She made great make-​up suggestions and sold me on like 9 items! Sheena if you read this I’m really working at my eyebrow game lol
Everyone– save their names! Jenna & Sheena!

«Wifey’s Candy Store»
(G)azillion cosmetics to choose from here
(O)utstanding customer service given here… Naomi rocks!
(S)tate of the art technology was used to match Wifey’s complexion for her foundation
(E)cstatic…How Wifey felt after finding what she was searching for
(E)xcited…That’s how I felt knowing we were gonna go get some bomb gelato afterwards because it was close by
(N)ice that men don’t need to worry about make up… wait…some do, I don’t
(A)nother cool thing is that they offer free make up classes for anyone
(O)verpowering.the scents in the perfumes and Colognes area
(M)en’s section is SOOOOOOO tiny! (isn’t that always the case!?)
(I) love that this location is close to Amorino Gelato!
(!) ALOHA!!!
Shaka Meter: \uuu/​\uuu/​\uuu/​\uuu/​4

It is no secret that I love makeup and Sephora has some of the largest variety of makeup lines including their own.
Staff is pretty helpful on every occasion I have visited so far. On this occasion I was offered by Naomi to test out their photo technology gadget that takes a photo of your skin in effort to obtain the closest foundation color match. This I am sure many can appreciate since it seems to be the hardest to get spot on.
They also have an extensive amount of fragrances in both regular ounces or in smaller roll-​on tubes which are my favorite since I tend to like mixing it up and this makes it affordable to do.
They also offer classes on a regular basis, which range from skin care, to learning face contouring or how to do a smoky eye.
Their customer appreciation card is also a great way to try some of their products and accruing points here is not hard to do and best of all they never expire. Make sure to obtain one as it also pays off when your birthday comes around… I got a nice early birthday Nars brand lipstick kit, which I love!
Makeup is not cheap so getting the right make up and skin care product can really make a difference and I am glad to always get such informative suggestions and really enjoy them sharing their knowledge with me. It is always a treat to come here.