Santa Fe Station Hotel & Casino

it looks like corporate is treating the Santa Fe station buffet as a second class buffet compared to its other properties. They have stooped serving fruit pies with the exception of Apple several months ago. Now they never have turkey at the Buffett and the managers lame excuse is that the suppliers quality has gone down hill? Strange that Red Rock and Green Valley have a variety of fruit pies and always turkey. As a person with Chairman status at this casino it is telling me that I need to find a new Casino to support and it will not be a Station Casino.

This is a review for the brand new oyster bar. I understand it just opened, but they want me to stand in a line for people waiting to be seated to order food to go. How stupid is that? Dumbest thing I have heard.

I am a local and have been going to the Santa Fe Casino since it opened.
The buffet has drastically taken a dive, would not recommend it any longer.
Time to step it up station casinos!

Really, why can’t the minimum rating be 0?
After getting the worst food poisoning of my life at the buffet, I have spent considerable time and energy on hold, driving back to the casino to file a written report and wait 30 minutes before being told someone will call me back once the report I filed was investigated, and especially in pain and cold sweats over toilets and trashcans. The discomfort was rather severe. Diarrhea, vomiting, the resulting dehydration and lingering weakness, headaches, and more!
After calling back 3 days after filing the initial report and being told the report was not yet finished and that I would again be called back within a day or two, I called back once more today and was told I would be again be called back. This is unacceptable. The report is allegedly finished but how would the buffet (ate almost primarily prime rib and peel-​n-​eat shrimp the last Saturday night of 2015) know unless anyone was checking anything? You know, following through in any facet of customer service by any single person who has been involved thus far.
I have persisted only because of how poorly I have been treated and been made to feel physically initially as a result of this establishment’s obviously rampant negligence. The lower-​level security staff I talked to at the security desk when forced to return to the casino to make a complaint were the only ones who have been both as helpful as they can be and efficient about it.
Requiring someone you have made ill to physically return to your location is offensive enough to begin with. Just another casino that doesn’t care about the people it profits from. Spend your money elsewhere.

Here RIGHT NOW TRYING TO PLAY BINGO have been waiting over 45 minutes waiting for them to «FIX the sytem» this is RIDICULOUS!!! People are trying to get refunds and they are refusing! It’s the most messed up situation! There was a 45 minute line to check in, lied about what the $ 40 you up front was for! Only allowed $ 30 buy in on machines!
After almost an hour they finally agreed to refunds ONLY after someone called the Gaming Commission saying we were being held hostage! So we got our money back but that’s it! After our New Year’s Eve was already ruined! No discounts on future games or anything!
Totally ruined our New Year’s Eve!

This is a review of the poker room and later the casino.
First things first. This is a «locals» casino. By locals meaning people who enjoy losing copious amounts of money day in and day out with little entertainment for reward.
If your idea of fun is playing poker with a bunch of scrappy people looking to pay rent or shaggy old people colluding with one another this is the place for you!
The entire casino smells like a wet sock.
Most of the customers of this place are degenerates looking for their fix.
Depressing.

I was pleasantly surprised by this casino. I expected a run down, smokey, dingy off-​strip casino but it was anything but. Compared to other casinos it was fairly smoke free. I should note that I was there Thanksgiving day in the middle of the afternoon so it wasn’t exactly crowded. Still, not one cigarette was lit around me and I appreciated that! I only went to the sports book this trip but I will definitely be back to explore this casino some more.

It’s usually less to get a room here instead of the other casino hotels bc there’s no other casinos nearby. It’s far from walking distance to the strip but it’s really not too far.
The rooms are small and offer the bare minimum but they appear and smell mostly clean.
I was prompted to write this review after my recent stay because I couldn’t believe how bold the room service personnel were in the morning, more than two (2) hours prior to the check out time. Yeah, she wiggled the door knob as a heads up but she was already opening the door by the time it took me to cross half the room. If I hadn’t met her at the door as she opened it, there wouldn’t have been an level of privacy if we had been undressed/​sleeping/​having sex or whatever else. I was so shocked by this seemingly common behavior of the mads. Prior to this stay, I had stayed the night only to be rushed that following morning because the maids had knocked loudly upon the door and notified us: that the check out time was 10 when in fact, it is actually 12:00 noon. I hate being rushed and I hate being lied to so we didn’t leave the room until 11:30am and we didn’t leave more than a $ 3 tip.
Now, they provide you with an envelope labeled with the maid’s name for your tip to be placed. Really? No notepad to write upon using the one pen they left in the room but they are offering envelopes for tips to be received?
For a one night stay, I would save the few dollars by staying here and expecting nothing above the bare minimum but I’ll definitely spend extra to stay at a nicer, more accommodating hotel that’s closer to the Vegas action.
I had no money to leave a tip so I wrote a «Thank you» on the envelope and stuffed some unused stamps inside. Considering our rude awakening, I shouldn’t have left any kind of tip but figured that they are probably trained to get the check outs quick so that they can be more efficient and timely. Even though I was thinking, «I wish I could get a job doing maid service here.» lol, I’m not lacking experience but my prescription medicines wouldn’t be received well during drug testing.
No major complaints

We were in town for a wedding and this place was close to where we needed to be. So we stayed here 3 nights. The rooms are nice and clean… the service was very good and we would stay here again!

went here for bingo a few times. The bingo room makes me feel like I am in a basement. It’s big enough. I do not like that they have one big line and then you go to the next available cashier. It makes for one massive line that you don’t want to wait in… guess it’s about perception lol.
Staff is nice and the callers call at a reasonable pace.
The food court has options such as Starbucks, Capriotti’s Fatburger, Panda Express and a few other options.
Casino is a nice sized one with the usual games that are at every other casino.
Will go back when I’m looking for a change of bingo scenery.

No mini-​refrigerator or microwave. No coffee pot in room. Bring extra long extension cords & surge protectors! Decent lighting. Room # 344 is as far a walk possible and my ankle is hurt. Requested a smoking room… none available and yet people were definitely smoking on this floor! But, I got to do the long, horrible walk-​of-​shame simply for a cigarette. In a casino/​hotel. This entire building stinks strongly of the cigarettes I can’t enjoy in a room I’m paying for, in freakin Vegas?! Come on! Never coming back. Buffet was crap (desserts were good). None of the staff are extra friendly to you (a guest) and so on. Gift shop is too small (& boxed milk tastes awful). Almost left immediately after walking in our room.

Stayed here for a short night. It’s run down and tired. Room was clean so I appreciated that but still, it’s far from the strip. You can do much much better.

I have stayed at better hotels in third world countries!!! Services were terrible! Extra towels needed to be taken off the maid’s cart. No safe in the hotel room (the only casino I have ever been to that did not provide a safe in the room). Only three pillows available (couldn’t get another). Though it was a non-​smoking floor the sheets and pillowcases wreaked of cigarettes. The mattress sucked! No gum in the gift shop (the only shop in the whole place and no gum!). If you want cigarettes, 6000 packs of them but not any gum!
We would have been better off staying at Motel 6!

Only comparing to the other station casinos, this one is at the bottom. Not even trying to compare to the strip casinos, even the best stations casino barely compares to the strip but stations say they are a locals casino. I laugh every time I see this because I have spent many of tens of thousands dollars at these casinos to which I’ve been awarded a host for my play. Great but… one, I’ve never actually been assigned one even though I ask for one many many times. And, even when I finally do get a hold of one, they refuse everything I ask and hardly ’ award ’ me anything. I’ve even gotten to the point of asking why it’s so hard to get a cover charge taken care of (which turned out to be only 10 bucks) and the host tells me straight out…“You are a local. We have no urgency to award you anything. You will probably be back tomorrow to give us another 10k.” Ummmm, yes. The host actually said that to me. And not even just one host has said that. I’ve been told the same idea by several.
So, whatever… I figured I would try Sante Fe because I still have 100s of thousands of player points and this one is even worse. Right off the bat, I go to a promotion booth because they are giving out free prizes. I didn’t have my players card on me but the guy looked it up with my ID and verified it was me. But, then he took my ID into the back for what seemed like a long time to go and get my free gift from a manager. After awhile, he comes back to say that my ID isn’t valid because it has a P.O. box for the address. I almost laughed but then I realized he isn’t joking. Ummm… somehow this little man thinks he is right so he argues with me??? I assure you my ID is very valid.
I go to the VIP host area and the woman host is almost just as bad… ok, lesson learned. Won’t be back here again… I asked her what the host gets me. She said shows. They have one show here. And 2 months later, not a single call. What is it exactly that these hosts do all day that they get paid 70k/​year??? Oh, i know collect paychecks… ugh
Not to mention that the food court was very bad service. I’ve tried it 3 times in the last 4 months and each time the kids are strange and rude and something wrong with them. They either ignore me altogether, take extremely long for a simple order that I’m watching the kids joking around, mixing up orders, dropping things or just straight rude… sorry, the job might be a joke to you but my hunger isn’t.
Horrible all around. Service another thing. There’s only like one pretty girl that works at any given time but they are ALL rude and short. I mean, usually the pretty servers are a little more friendly because they think they are the greatest gift to the world ever and everyone is lucky for them to grace everyone with their looks but… not even here.
This place is a hell hole and oh… try winning. Never. Not once. Not even equal. I have NEVER walked out of here with more money than I walked in with… never. It’s hard enough at Red Rock to win but these little rinky dink dirty hell hole places… you need more than good luck… you need a miracle. And don’t tell me I’ve never tried…120k cycled through my card is… MAYBE eligible for a jackpot??? Nope. If you wanna win here, you better plan on spending at least 200k. No joke. $ 200k to win at stations casinos because 120k on a year certainly isn’t enough…
Thanks…lesson learned

All I have to say is that I paid 12 cents for all I can eat and that was awesome. They food wasn’t the best but for 12 cents it was top notch.
I can’t even complain.

Got the breakfast buffet here around 10:30 this morning and was able to enjoy the lunch buffet that started around 11am here.
For the price that you pay for the breakfast buffet, it’s not too shabby. I liked my egg white omelettes that had spinach added to them by default. I got two of those this morning.
They even had guacamole here in the morning so you can add it to your dishes… yummy.
There were some unique individuals that talk to you while you are waiting in line to get either your omelettes or other food items. My wife asked me if that particular lady talked to me while I was waiting for my oemelette and I said «yes». I assume she talked to my wife too.
Overall, my wife did NOT win @ slots here today… but we did have fun enjoying a movie here (so full from the buffet) and checking out the arcade and the bowling alley here too.
It is about 15 – 18 miles away from the Strip. Again, worth the trip out here in my opinion if you want to get away from the Strip for a few hours.

I do like this place, It’s a smaller, quaint casino on the North end of the city. Its kept clean and has the same amenities as most of the other Station Casinos. The buffet is pretty good.
I stayed in one of the rooms. the only complaint i really had was that i was put in a smoking room, and i smelled weed in the hallways all night. That kind of tainted my view of the Hotel but when i stay in a Non smoking room im sure that will change.

Yet another basic locals casino. Props for having an entrance straight to the sports book without requiring use of the parking garage, as well as having both a bowling alley and a movie theater on site.
There aren’t many good dining options here though– the usual Charcoal room, the Flavors buffet, and that sad hot dog stand by the sportsbook (that also sells Krispy Kreme donuts?), and not much else.
I don’t play table games or care for slots, but they have the same promos that the other Station casinos run. Location is not convenient for those who don’t live in the area.

The staff is extremely professional and very nice. They are welcoming and always had a smile. Every staff member we encountered were offerer to answer any and all our questions.
From the moment you walk in, you get slapped in the face with extensive second hand smoke. WOW! It was bad! You can smell the second hand cigarette from the elevators to the parking garage. There wasn’t any escaping the smoke. It was thick and heavy. Several other casinos have a better ventilation system but unfortunately not Santa Fe. Even though they did have «non smoking» area, it was still infested with it.
Some of the rooms were labeled «non smoking» (eg: 1 – 10 non smoking) but on the same building and same floor (eg: 11 – 20 smoking) they were labeled «smoking.» These rooms were just down the hallways of each other. It didn’t make a difference cuz you can still smell the strong smoke.
Once inside the «non smoking rooms» the smell continue to penetrate through the walls and in the carpet. The rooms were spacious. Very impressed with the size. I was glad to see they had disposable cups for your ice/​water and not the typical glass cups other hotel put out.
The rug was absolutely gross. There were stains every step you took. It was very evident they have not given the rugs a deep cleaning.
I made the mistaking at looking to the air vents! Talk about absolute horror!!! The vents/​filters hadn’t been cleaned out in decades. There was about one-​inch of disgusting caked on dust, on the AC filters located by the room doors. It explained why the rooms never felt cool even with the AC turned down. It was completely unacceptable to have the AC vents they way they did. We called the front desk in order to have maintenance change out the filters; which they did :-)
Again, the staff is wonderful (they help bump them to a 3-​star review) but the smoke filled hotel and AC vent make this hotel such bad scores.

My personal history goes way back at the Santa Fe. It was the first casino I saw coming into Vegas when I moved here almost 20 years ago heading into town to establish a new residency.
Living in the NW, I would frequent it often. I would gamble, I would met a someone for a meal, I would walk in and play Pia Gow until with the sun up or down until it disappeared or returned again.
Eventually, I would move to another corner of the valley or another. In that time, the Santa Fe would grow and… grow.
When I eventually returned to this side of the valley, I have found the SFSH & C a landmark to partake in meetings friends for meals, seeing a movie, or just hanging out in general.
If exiting the 95 at Rancho, there is no reason to head further south. The Santa Fe has everything you need if your a local or a tourist.