Rudolph’s Christmas Trees

We bought our tree on December 9 2015, it was our second year but this time we got ripped off. I felt a 7 foot tree early in the month should had run me $ 80 for a noble, and told that to the manager on the lot on Alta and rampart. He was doing me a favor by selling it to me for $ 130 plus delivery tip, so you can understand my disgust that the damn tree died 2 days before Christmas Watered it like I did last year, nothing different. Just very dissatisfied and disappointed. I believe next year we go fake.

I wish I could leave zero stars. In all my many years of Christmas tree shopping this has been the worst! Experience. I went to the Summerlin location. I went with my 2 small children who was really looking forward to getting a nice tree. We were having a nice time looking around and then we were approached by a very pushy sales man who was very!!! Rude and not very helpful and kept mentioning that he and the delivery people do not receive payment that they only receive tips and he was very pushy on that fact even though I had every intention of tipping both of them I was upset that he had the nerve to keep mentioning it and I felt very uncomfortable. I wanted to leave but my kids really wanted a tree that day. By the way I thought it was very unprofessional that there was signs everywhere reminding people to tip the delivery men I’m very sure that anyone with common courtesy knows to give a tip. Anyway, I had a small 6 foot tree delivered the next day because it needed to be flocked and 2 extremely rude delivery men dropped it off, the tree it self was not very big at all if I had a bigger car I could have easily done it myself. There was no need for 2 men. So they proceeded to bring the tree inside the house and once it was done I was very polite and I handed them five dollars each one guy just walked out of my house very upset and the other guy looked down at the money and said, DONT YOU KNOW! We don’t get paid!!! And walked out of my house really fast. I tried to stop him so I can speak to him but he was really angry and acting like I just tossed a penny on him. I had A horrible experience with a horrible sales person who I politely tipped and made no mention to the owner because I didn’t want to get no one in trouble and now I had this horrible ordeal with these miserable delivery guys they insulted me in front of my children and my guests who was over to my house when they arrived. I had paid $ 175 for a measly 6 foot tree and they had the nerve to insult me about a five dollar tip each! So I wish I could say that was the end of a really bad story but unfortunately it gets worse. I decided to finally speak to the owner about all of this that had taken place so I called and I talked to a man named Ricky who claim to be the Manager I was so upset by the time I called him I was in tears and kindly explaining to him my situation as I am a single parent with two small children and I felt very embarrassed about what happened he seem to be very angry and upset about his workers and said that he’s been getting lots of complaints about his workers practically begging for tips. He seemed very polite and very upset about everything that happened and without me asking he offered to give me a credit card refund for $ 70 and i excepted his kind offer and he promised me that he would refund the money that night, he said he would call me back with a confirmation. 5 days pasted! And he never called back, so I called and he finally answered and rudely told me that he had spoken to the owner and the owner said that he did not want to refund the money even though Ricky the supposed manager GIVEN HIS WORD. Then when I asked to speak to the owner he said No! He’s to busy and I’ll have him call you back, then I asked what the owners name was and he told me that he didn’t want to tell me his name! And he hung up on me! I couldn’t believe how horrible my overall experience was from this miserable Christmas tree farm. Please keep in mind I never asked for my money back I just wanted a apology. He offered and lied and insulting me as well and I hope that this place never opens up again. They are rude overpriced miserable liars who totally take the fun out of shopping for Christmas trees. It’s sad to know that there’s people out there who are like this.

I will never ever buy a Christmas tree from them again! I took my son there today and was looking for a decent prices tree. The Greek man with no teeth was the rudest person I’ve ever met!!! He should not be in customer service. A small 5ft tree was $ 85!!! I should’ve gone elsewhere but my son was so excited. The only thing good there was the tall man that out the tree on my car, everything else pure rudeness and crap!

This review is specifically regarding the Rudolph’s Christmas Trees at Downtown Summerlin, but as I understand it these are run as one business.
Let me start by saying two things; #1) Buying a tree from a place like this (instead of at Lowes for less than half the price) is SUPPOSED to be fun or at least NOT be miserable. #2) Some people should not be in a customer facing business.
I was going to write a long review telling the story about how these people ruined the experience for our family, but I’ll save you the trouble. These people are TERRIBLE! They are in a bad mood, yelling at each other, and all-​out rude. They didn’t want to help anyone and all we needed was for them to take our info down and take our money. THAT’S ALL WE WANTED! They could have smiled. Nope. The only time they seemed interested in talking was when they tried to sell us the crap they have their on their counter (tree freshener, some giant bag for throwing out the tree, etc.) and then when they told us to be sure to pay the delivery drivers (because they work on tips) for the «free» delivery. Of course we would tip the drivers, but the way they said it was accusatory and just flat out in bad taste.
Long story shortened — Four and a half hours after our «two hour delivery window» (btw we can throw a rock from our house to Downtown Summerlin) we still didn’t have our tree. After calling and being asked «Are you the lady who called and cancelled?» Huh? Yeah, we cancelled. That’s why we’re calling to ask for our tree. WTH? Anyway, finally I got back in the car and drove over to the lot where two EXTREMELY helpful workers (in the dark) were getting our tree ready. They did finally deliver it, but it took two trips to the lot, four or five phone calls to people who don’t seem AT ALL organized and one LONG afternoon that ran until 9:30 at night.
Please, please, PLEASE don’t let these people sell trees in Downtown Summerlin EVER again. And YES! My letter is already on it’s way to the Hughes Corporation, the managers of DT Summerlin, and anyone else I need to send it to in order to keep these rude money-​grubbing grinches out of our neighborhood next year. HORRIBLE!

I’m editing my post due to being contacted by the staff at this business. I sincerely appreciate a business that cares about single experiences of customers. Someone from Rudolph tree lot contacted me to offer me the discount. Hopefully future experiences for others will be 5 star worthy due to my review. Merry Christmas!
Original post:
If I could give zero stars, I would. We went to the summerlin location in downtown summerlin by the skating rink. The main lady helped us. We had a 10% off coupon from the pumpkin patch in October and she said, Oh the coupon doesn’t work for small trees. Obviously she’s lying. I have a friend that is doing the delivering for that location and she/​he said she is really cheap and definitely lied. We let it go because it’s 10% off. But regardless I’ll never be back and won’t tell anyone to go here. They take the fun of Christmas and chop it up in little pieces.

This is our first year buying a live Christmas tree as a family and we were really looking forward to the experience. The guys that were helping us were helpful and told us that they will deliver the tree for free. As we were about to pay for the tree, some dude that came out of no where said that the delivery is not free. I don’t know where he came from and he didn’t help us at all the whole time. I think he was lurking near the cashier stand. The guys that helped us throughout the entire thing looked apologetic. So we decided to stuff the Christmas tree in our trunk and through our back seat. Hopefully if you guys decide to try them anyway that you’ll have a better experience.