Roket-Reddi Pet Tags

This company took my order, and my money, then sent me tags that were engraved incorrectly, and shipped them in an envelope that was less than adequate for the order. It arrived all ripped up, and the postage was much less than they had charged me for shipping. When I contacted them, they were defensive and inappropriate, and didn’t believe me. They blamed the Post Office for not delivering my envelope intact, although it was crammed with merchandise and bulging way too much. It would have been a miracle if it had arrived in tact. And they would not refund me the overage on the postage, either. I would never do business with this company again, and I am posting this as a warning to others who might consider doing business here. You can do much better, and not get ripped off.

This company has the same street address as the online
company, so I am posting my review about
here:
We have been return customers with
for years for tags for our cats. They send the tags promptly, and haven’t ever made a mistake.
However, recently we ordered their personalized breakaway cat collars. When we received them, we realized that the catch on them is too strong, our cats would be unable to break out of them.
So we called to let them know, and to ask if we could exchange the collars for something else, and were told no, they thought the collars were just fine, nothing wrong with them, on the contrary, they’re top sellers.
We cannot believe this. We are long-​time cat owners, and these collars are clearly dangerous. The latch is too too strong, and there is no give in the collar at all. Should your cat get caught somewhere, this collar is likely keep them there.
This is not about the money that we are losing in this transaction — thankfully in these times we both still have jobs, so we are able to sacrifice it. Our concern is for the welfare of our and your pets.
And we are very disappointed in the customer service, especially as the person we spoke to said that they don’t intend to look into this at all. Zero interest or concern.
Cat owners, we urge you to avoid these collars. And beyond this, if our experience with their customer service is any indication of how they treat customers who might have other issues, we recommend that you stay away from
and work instead with one of the other companies out there who might more responsive.