Renaissance Villas

And yet. Still waiting for the check. No type of communication or Check whatsoever! Almost 3months now.
Thank you for responding but actions speak louder than words!

I wouldn’t even give this place one star, it should be a –5star. Managers need to go back to customer service training. I tried to do a move out walk through but the apartment had been broke into so I had to go to the office and deal with Alex, He is the most rudest, unprofessional Manager I have ever encountered. My advise to you Sir, If you don’t want to deal with the public quit your job and find something else. You looked at me and treated me like I was trailer trash, for your information Alex I am not trailer trash, I live in a nicer place than you manage and I most likely make twice the money you do. All I was trying to do was give you back your apartment. With your paint that cant be washed and carpet that cant be cleaned. You need a attitude adjustment.

STAY AWAY FROM THIS PLACE
Nothing wrong with the property but the management should not even be called management. I could get into what happened and how useless and unhelpful they were when it came time to move out but I don’t want to type up a novel. Not to mention the ridiculous frequency of water being shut off in the morning until 4 or 5pm.
Long story short, they lied about charges for some damages. I asked them for an original invoice showing that amount which I finally got after over 10 unreturned calls. Guess what? The amount on the original invoice was lower than what they charged me – go figure.
I moved out near the end of last year and I’m still dealing with this in MID FEBRUARY. Don’t be fooled by the fake smiles and eager-​to-​help attitude when you try to move in.
Word of advice: Go somewhere else. It’s not worth all the trouble, hassle, and BS dealing with this company when you want to leave.
P. S. Leaving a forwarding mailing address means nothing to them. They sent our charges to a collection agency the day after our last bill came out.

At first very welcoming, very pleasant but when you sign a lease everything pretty much goes down the hill. No one comes in to repair anything and when you leave they charge you for it even when you’ve put a work order on it from the beggining of time. Rate goes up every lease term! And we got charged 200 $ for leaving a vinyl sticker décor on the wall (something you can peel off easily). The one star is for the once upon a time friendly person. Stay somewhere else!

My first experience with Renaissance villas wasn’t the best but with the help of Patrick, my feelings of the place has changed to the more positive side. In comparison to other properties it is a good price for a two bedroom and the location is super convenient. Every place has their flaws but I can definitely see the effort of improving. This complex is large with two separate divisions, you cannot expect maintenance to come at a drop of a dime. Since day one Patrick has helped me with everything I had issues with along with the other staff members.

If I can give this place 0stars I would. This is just another review about how horrible is place, and me counting down the days till my lease is up. The garbage disposal was suppose to be fixed and replaced with a brand new one a month ago, nothing yet. I called and asked to speak to multiple people, everyone just keeps bouncing me around. Telling me different things, today ¹⁰⁄₂₃ is my last straw. This time I had my fiancé call because I’m sick and tired of everyone I’ve been trying to talk to. Betty told him that they will put in a work order and stop by our apartment, I’ve been home all day and no one stopped by!!! I can’t even use my dishwasher because once I start using it, the sink with the garbage disposal starts to rise with all the nasty decomposed food that has been sitting in the disposal since NO ONE HAS FIXED IT YET! And to the person that keeps replying to my «Yelp» review. My name under the lease is «Phuongloan Victoria Mayleen» maybe now you guys can find me. But you should be able to because I called At least ½ a week complaint about everything in my apartment breaking on me. I’m so over this apartment complex, just waiting for my lease to be over and I feel horrible I recommended my friends to live here and they moved in a couple apartment builds down. And also are having problems as well. Overall just so disappointment and upset.

DO NOT RENT HERE! My experience in the leasing process was unpleasant… Patrick the leasing consultant assaulted my husband! I don’t think that was professional at all, what do you think… keep reading the reviews, don’t let the landscaping fool you!

STAY AWAY from Renaissance Villas! Save your money for somewhere else. The apartment I received came out not like the model that was shown to me (no walking closet, book shelf is at a different location). This is no big deal, but is still misleading. The representatives should have informed me in the beginning before I signed the papers/​contract for 12 months. Plus, I received extra issues such as the A/​C not blowing cold air and water (or waste?) that I think came out from next door apartment was flowing into my bathroom (I checked if it was from my bathroom, but it wasn’t, and I heard noises coming from next door, perhaps for maintenance), and now many of the light bulbs are out. I am contracted until August and I want to leave in July, but the head manager was not willing to recompense for the troubles I’ve received. She said I could have cancelled my contract in the beginning without even paying the cancellation fee ($ 1500) even after I signed the papers… was I even notified of this option in the beginning by the representatives?! Save your money and troubles! Don’t rent here.

Month 7 — Still can’t wait to leave. I posted a review back in November 2014 and OMG — the voicemail I got from this place was RIDICULOUS. «Hi Ana. This is _​_​_​_​_​from R.V. We’ve been calling you about your washer but it seems like you’re able to leave a really long review online but not pick up your phone.» As soon as I heard that I immediately called and told this woman not to disrespect me. I had NO calls from this place and when she read back the number, she had my GF’s and the reason she wasn’t answering was because she was at work. NO voicemails, btw. None at all. She was the maintenance manager — her name was something like Nelly — and she’s since been replaced. I’ve spoken to the new manager once before and he was a pleasure, however…
In my last review I wrote that our dishwasher was leaking. Guess what still isn’t fixed? Also our cabinets are falling apart. All the hinges are breaking for some reason. Haven’t had any luck getting someone out. I am happy to say though that our A/​C once again was broken and though it took about a week for someone to call, the girl that did call seemed worried at the fact that it’s blazing hot outside and our A/​C was out. Got it fixed the same day of the call. I wish they would’ve fixed everything else too though.
Honestly I don’t blame maintenance. All of the workers (except for one) have always been so nice to me and it really just seems like the messages I leave with someone at the office aren’t being given to the maintenance manager. Really I just want my cabinets fixed and my dish washer back. And why do I not blame maintenance? Because I’ve had more issues with management. For example, I’ve called four times to get my number in the gate changed and after being told this week that it would be it still isn’t. A month later.
So now, if anyone attempts to call me and it goes to a recording, please keep in mind I’ve left my new number with you all four times.
Counting down the days until I’m out of here.

Long story short: DO NOT MOVE HERE.
I moved in on February 1^st and the problems began when things would start breaking. And they break, they break a lot. Our first situation was the sink about a month in, we noticed that the sink would leak, along with that we also noticed a crack in the corner of a sliding glass mirror that was hidden from sight with the front slinding glass. Maitnence took about a day to get out to us, they assesseed everything and told us that they will have to order a mirror for us… and later when we moved out,.one of manager told me which I can get my full deposite back, but later they still charge me 70 dollar fee… Please dont move in! Another thing, one of my friends got break in at night. and lost lots of money.

The management here is horrible beyond belief. Two and a half months to fix the alarm system. Going on over a week to fix the kitchen sink faucet that is currently broken in two pieces. Emergency maintenance calls are erased without anyone doing anything about it (like when my water heater blew last year) until you physically go to the office and tell someone.
Don’t move here. It blows.

This place really gets no stars from me. I’ve lived here for 2 years and in seems to be getting worse. Prices keep going up every time I signed the lease. Every single time I’ve had an issue with something and I try to talk to leasing office they are not professional. They are rude and they argue back as if I’ve done something wrong. They don’t try to fix the problem they just tell you «oh well». The new gates that were just installed are always broken. They either don’t open for you or they are always open, what was the point in them anyways. Spoke with Ron and he was very unpleasant did not try to help my problem. Just really over it. I will be moving out when this lease is up!

Since moving in, we had great feedback and great experiences with the front management. Literally in the pass 3 months it has went sour. Their staff is uneducated, unhelpful and all around useless. Literally there is DAYS when rent is posted after it’s paid on time. Also getting notices for other apartment tenets that have nothing to do with myself or my girlfriend. Which is a huge issue of privacy.
Since having gates in, which is great, literally in one day, an entrance and exit has turned into an exit only. This is extremely frustrating to us who live on the end of the Tropicana side. What’s the point of a remote? When confronted over the phone, a very uneducated women answered when I asked «so you wan residents who live on the END of the apartments near said exit gate to enter from the front?» Yes she answered. Not even offering a condolence or an answer. IT WAS NOT COMMUNICATED THIS WAS EXIT ONLY. THIS IS HUGELY DECEITFUL AND UNPROFESSIONAL!!!
When I said that this was a major inconvenience and a HUGE congestion issue for one who works a normal 6 – 3 and a girlfriend who works a 8 – 5. This is NOT safe. The women brushed it off. I dare say the gates were the absolute worst idea. The management and namely the staff need to removes the heads from the butts and realize this isn’t acceptable. We are once happy tenets now completely unsatisfied and disgusted. We will not be renewing the lease and hope the staff has what’s coming to them in the review.

So since my last update i’ve moved out of the place but i thought i’d give an update on my feelings of the joint.
1) They’re old so things are bound to be creaky, fragile, not as well insulated as other newer buildings. The homes were built in the 70’s so it’s been some time. They do have maintenance and all that but old homes are still old homes. For instance my apartments were fine, but i had a neighbor in another building who was having issues because a root grew into a pipe and they didnt get water for like … 2 weeks? Because the office took forever on them. Maintenance is great for small issues like «My garbage disposal is stuck» but for bigger ticket items like «the dishwasher is busted completely» they’ll definitly take some time to react.
2) Quality of the area. This area isnt exactly as nice as summerlin and newer built places. And the neighborhood can be a little bit… lets be real it can be kind of ghetto. I’ve heard of about twice a year peoples cars will get broken into on occasion. I had a roomate with a soft top convertable and his got slashed and broken into twice. while living there over 2 years.
3) I love the park and running track inside. Honestly i was at my best physically because i loved having a little grassy area and park to hang out and feel comfy on or go running. And the different pools were decently maintained and the area was kept pretty clean i think.
4) Price while i was there was cheaper. Though i believe they raised the rent all around after the park across the street on trop and decatur was built.
Overall I enjoyed my stay there for the 3 years there I personally have never had any issues and i had some good neighbors but that said, I’ve definitly heard a few horror stories while there. But what place doesn’t have any? I’m a 6’9 guy so safety wasnt as big of a concern in my book and it’s not like i walked around everywhere looking vulnerable.

I don’t know what everyone complains about, i have been living here for 2 years and i absolutely love it. My apartment faces the pool and large trees, it really feels like an oasis where i live. My neighbors are great !!! they are quiet and we all respect each other. The apartment inside is absolutely gorgeous and nicely renovated and the price is amazing for what you get !! Nothing negative i have to say about this place, i feel the people complaining just have really bad luck with life. So read this review and know this is a really amazing apartment complex. April Ron and Carie at the front desk ALWAYS i mean ALWAYS are so happy and smiling. They make my husband and I feel very welcomed and they would do anything to go out of are way to make us happy and accommodate to us. The maintenance here is 24 hours, so if you have anything that goes wrong in the middle of the night, (like A/​C stops) they will come within the 20 mins and fix it for you. I have not had any Break ins or my Car has not been broken into. Its safe. Thanks for everything Renassiance!

If you like living with cockroaches and coming home to find that you’ve been robbed blind and ransacked, then by all means, live here!
I have been dealing with cockroaches since literally the day I moved in (eradicated the problem during the summer but they came back with a vengeance in the fall/​winter), I went a month without a working dryer because A) they’re slow to respond, B) the replacements that they gave me were old and worn, and broke just as easily and C) they are too cheap to put decent appliances in the units. My dishwasher barely works, but calling maintenance about anything is an exercise in futility. The water is shut off constantly because of pipes/​mains breaking… so I hope you’re OK with the old «If it’s yellow, let it mellow!» philosophy. You’ll be using it frequently.
Now the fun part… I was away at the gym last night, only to come home and find that my home was ransacked and all of my valuables were taken. $ 3,000 of electronics, plus some cash and other items, including a handgun was stolen. But the best part about it was that there was no forced entry! (About 6 days ago, someone came in and slipped a key in and out of my door quickly, and walked away… whom I had assumed was maintenance staff who just got the wrong house and moved on. Apparently not.).
I called the police, and while I waited for them to respond I went looking for the security guards who patrol the grounds… I looked for almost TWO HOURS and found NO ONE. When I DID find a security guard, he said «Yeah this happens about once a week here». He was totally unfazed. ONCE A WEEK?! In fact, he didn’t come to my house right a way because there was ANOTHER unit that needed immediate help. Looks like last night might have been a two-​for (speculation on my part). Needless to say, I didn’t stay there last night. I gave a report to the police and packed a bag and left. Why would I want to stay in a house where someone potentially has a key, and definitely has my gun? How do I know that they wouldn’t come back for the bigger items, like the TV or my desktop computer? I wasn’t going to stick around for that.
The staff in the front office gave me an epic nasty attitude and blamed me for not setting my alarm (which only makes noise, by the way… it doesn’t actually do anything a standard security alarm does. And I’ve asked three times for it to be reset, but nothing happened. Epic fail.) They also blamed me for not calling about the alarm (which I HAVE), and blamed me for not reporting that the security patrol refused to come to my building 6 months ago when I wanted to make a noise complaint. I was lectured on my «responsibilities» as a resident. Blame, blame, blame. Spare me. They told me that there’s no way that burglaries happen once a week (despite what the security guard says), and that the ONLY way to get out of my lease is to hand over $ 1,500.
It all comes down to the $$$$, folks. They don’t care what happens to you as long as you pay up. So no, I don’t have $ 1,500 to fork over to get out of this crime– and cockroach-​infested complex. But I do have enough file a negligence suit in small claims court.
DO NOT LIVE HERE!

This place is for low life people who would never qualify to live anywhere else. Because of that, this place is not safe. The office staff only cares to collect your rent. If you need something fixed or you have a concern about something happening within the community they can care less; they just care to get their money. If you want to live in a safe, nice, and quality place keep looking because this is not the place for you. If you are a low life that can’t qualify to rent anywhere else, can’t follow rules, and like to loiter at all hours of the night then this is the place for you. Beware you are not going to like living here if you are a decent person!

DO NOT MOVE HERE!!! If I wasn’t required to put a star for a rating I wouldn’t because this place is lower than low. Lived here 6 months and I have FOUND A HOMELESS MAN SQUATTING in the apartment in front of me, CAR BROKEN INTO and walls were sprayed with GRAFFITI!!!
«Courtesy Patrol» is an absolute JOKE. If security ever does come around, because they’ll never answer the phone when you call them, they are completely useless and incompetent. Honestly, the «patrol guards» are either just plain inadequate or seem high on some kind of drug.
Office staff is rude, unhelpful, and argumentative. Kept arguing that metro police rated them an A+ when I was reporting to them my car was broken into, I mean really?
Maintenance people never come to fix things, I WENT A MONTH WITH NO WASHER! There is always so much TRASH/​CIGARETTES thrown from other apartments that is never cleaned up!
Honestly this place is a hell hole to live in. They approve everyone. It’s trashy, unsafe, and just an all around disaster. Save your self the headache, again, DO NOT MOVE HERE!!!

This apartment complex is in an ideal location, but that’s all it’s got going for it. In the past year and a half I’ve lived here I noticed that the staff has changed a ridiculous amount of times. I’m not surprised, however, because most I’ve encountered are unprofessional, forgetful, and aloof as to what is going on with the apartment complex.
To keep this short and concise, they’ve had multiple apartment/​car break ins. The security guards riding their bikes around are pretty much pointless. My apartment smelled like cigarettes all day because the unit below smoked inside their apartment all day and all night! I tried contacting the office about this but they were unhelpful. I wouldn’t bother with this complex if you’re sensitive to that kind of stuff.
The girls in the front office are deceiving! Make sure you schedule a walk through when you’re ready for move out, even if they tell you its not necessary. They managed to charge me an extra $ 200 for «cleaning fees» and thats aside the piece of shit $ 150 redecorating/​cleaning fee they charged me at move in. Tried to fight this fee and was asking for proof of what they were charging me for, but they couldn’t provide the «pictures» of the bathtub I failed to clean. $ 200 extra for that!!! what the F!!! They handed over my bill to their debt collector, and that was hell in itself too. Didn’t want to deal with their BS, so I took it as a lost and just submitted to paying. Overall, I would not recommend this unit to anyone, no matter the convenience of location or price. Don’t let that sway you into signing.

I lived here 18 months-​when i lived there, there were A LOT of break ins (and women raped in apts) like 7 or 8 in 7 months. Then one day I got a note on my door to remove my lock. HOW would they know I changed the lock??? So i switched it out. they came and checked, then they left and I put the old one in… how would they know I changed it… someone had to come use their main key… WONDER WHY??? I never got a notice… NOTHING!!!
After I moved out, I got my deposit back and then they sold a fake claim to the credit company for like 2,000. By the time I figured it out (I never got notification) i was buying my house. When i finally found the credit company, they said that there was something fishy about this and a week later they removed the claim and indicated the reniassance villas had sold A LOT of these, and finally an investigation was opened and the company had to buy all the false claims back. Mine being the last… sketchy!