Red Rock Harley-Davidson

My husband and I walked into Red Rock Harley Davidson to look at bikes we thought «perhaps» we would get but not at all expecting to. I love the fact that it’s very LOW pressured sales and that we had Jeff Gallagher help us with the Road King Classic we fell in love with. Dominic helped with the very little paperwork (thankfully) and we are so happy! Eileen helped us with ordering the helmet we wanted and everyone there is just so wonderful and great to deal with! Thank You Red Rock Harley Davidson

Wow! From start to finish what an experience! Erica (GSM), Scott (Sales), Chauntel (Service), all worked their buts off to make my new Street Glide purchase as easy and fun as possible! It was sad saying goodbye to my custom Deluxe of 7 years that I built. But they all helped ease the pain but getting me an amazing deal that no one else come come close to! Thank you guys so much! I couldn’t be happier!

So I take my street glide in for warranty repair, I called them and setup an appointment with Bernie in service. The soonest they could get me in was 3 days. I expected to be away from my bike for a few days. Anyways. So I show up for my appointment before they were open as soon as the doors opened I was one of the first to get in line, so I explain my concerns with Bernie. And he is writing my concerns down and giving me prices. As I’m telling him what I think needs to be done he’s telling what they recommend. He’s telling me that my bike is at 10,000 miles and needs spark plugs and all kinds of other services. So know I’m getting more upset with him because according to the manufacturer the spark plugs are not due until 30,000 miles. So at this point I feel like he’s trying to rip me off. I told him I need an oil change and primary fluid change, that’s what is on my service schedule and kept explaining my shifter issues which is the reason #1 reason I’m there for a warranty claim. I told him what I wanted and even verbally explained to him DO NOT SPEND MY MONEY WITHOUT FIRST GETING MY VERBAL CONSENT. And he said not a problem, now let’s keep in mind I’m still very frustrated that my motorcycle with 10,000 miles has this shifter broken. I’m a very passionate person when it comes to my Vehicle. So yes I’m not happy to be there in the first place. I even explained this to Bernie. I even told him I’m sorry if my attitude is coming off very dry and direct I payed a lot of money for this motorcycle and expect the American icon of motorcycles to be durable. So once again I told him as I’m signing the check in sheet. DO NOT SPEND MY MONEY WITHOUT FIRST GETTING MY CONSENT. And I leave
Later in the afternoon a friend of mine calls me because he’s seen a Facebook status that my bike in for service. He called me upset because he owns a motorcycle repair shop and I should be there getting it services and I explained to him my #1 reason for taking it to them. He said we’ll make sure that when they remove my primary to repair my shifter assembly the extended warranty will pay for the primary fluid. So I’m like cool let me call Bernie. So I did and he said yes they would pick up the cost of the fluid as well. Now at this point I’m happy because I also asked Bernie while on the phone with him what is the estimated timeline for completion. He responds is it will be done before 6pm today. I’m like right on. So later in the day comes around still no word from Bernie about approval of any work so I’m guessing it’s under the warranty. So it’s getting near 4:30pm and finally get a call from him and its him saying my bike is done and ready for pick up. I asked what time they close because I’m not off work till 6pm. And he responds with they close at 6pm and they will be open the next day. I told him I Will see him soon. I got there at 5pm to pick up my bike. He’s busy with another customer and I’m standing near him and the customer is talking to him by his desk. He couldn’t even take a sec and say hey I will be right with you. Instead he gives me a kind of dirty look and walks the other customer to his bike. I’m like okay I still need to get back to work so I can shut down and lock my shop. Finally another service writer sees me and kindly asks is there anything I can help you with I said sure can you cash me out I’m here to pick up my motorcycle. And he said sure no problem we walk to his desk and he asks my name and pulls me up on the computer and gives me my total balance due and I’m floored because it’s $ 200.00 over what I authorized. So I ask him to show me the repair order. Bernie charged me for repairs I didn’t consent to. So as I’m reading this Bernie comes over and I’m mad. And he explained why the bill is this much I told him I didn’t authorize this amount of work. And he said well you signed for it on check in. I said I signed a check in sheet for a visual inspection and a oil change. Now I want my bike and he tells me I can’t have it till the bill is payed. Now keep in mind I still need to get back to work, I’m mad about the bill, I’m mad about the bike I’m even more upset because I was over charged. I payed the bill and left. I get to work and the #1 reason for me taking it in is not fixed. Now I’m hot. So I called my credit card company and disputed the charges. The next day I call to speak to the service manager Matt and I explain my concern and his response is oh well you signed for it. I kindly asked him for a partial refund for the amount of work that I didn’t approve of. He told me no. So I ask him who’s his boss. And he tells me the GM his name is Mike so I ask to speak to him. I get a voicemail. I leave a message and he later returns my call and I explain everything and he says the same thing well you signed for it and I’m not giving you a refund. I told him I disputed the charges and I will call him back on Monday. They are not willing to work with me :(

Not always happy

Almost makes me hate my Road King. I bought a chrome air cleaner cover and when I got home and opened the box, there was a dent in it. It was only like 50 bucks. I told them and they told me that they always open the box in front of the customer (they didn’t.) Anyone who runs a business knows to eat it once in a while (especially for 50 bucks!) but they didn’t. So I call the credit card and the charge is reversed. The next time I go in, Red Rock HD tells me i’m not allowed to shop anymore due to the reversal. Wow. I’m devastated.

«I didn’t see the actual salesman on the drop down list (Jack) but I have to say that I actually dealt with quite a few different people from sales, to parts, clothing and service department and I have to say the people who work in all of these departments do a great job and make you feel very important and do their best to give you the service you need and satisfy you requests. Thank all of you

ok this place is awesome. like red rock itself, it is spectacular to look at. its huge! but they made me feel right at home. I needed a «on the road» oil change and they were so great about getting me in. The service manager. (large tattooed guy, and i mean large not fat) was cool as hell. He and his department made me feel like i was a valued guest in there area. they recommend a place for lunch almost next door, hash house a go go. wholly crap. that was one of the best meals i have ever had. and than went back to a well serviced and clean motorcycle. its bitchen you ride right into the showroom and when done, right out. seems wrong but still a cool deal. (listen, i don’t drink and am easily entertained!). the store is also immaculate. thanks again guys. see you when its not so damn hot it vegas.

Gorgeous store with tons of merchandise and bikes. This was my husband’s dream store and one of his favorites.

Bought my 2015 Road Glide here in October. Financed the bike right there on the spot and bought the bike on a whim! The sales staff was friendly, helpful and extremely knowledgable concerning all of the features on my bike.
I’ve since been back for maintenance on the bike and highly commend the service department staff as well. Bike was purring and freshly detailed when I picked it up!
Hope to have this bike for a long while; but, when the time comes for another bike, I’ll definitely be making the trip to Red Rock Harley-​Davidson!

Just had my rear tire installed and got great service. Ryan was friendly when I dropped off and let me know when it was ready a couple hours later. I thought the completion time was awesome since I didn’t have an appointment. The best part was that my bike was spotless when I picked up! I would highly recommend this place for service!

Love this place! This is one dealership we come to every time we are in Vegas. They have the best sale racks AND tables out of all the dealerships I have visited so far. I got a $ 300 jacket that was on clearance for $ 75, felt like I won the lotto. I bought a serving tray and glasses that were all 75% off. This is a nice size dealership and everybody here is so friendly and helpful. Met a salesman here that moved from the LA area and retired here, it’s always good to vibe with passionate Harley riders, I just love the fellowship of them all. If your in Vegas drive off the strip and visit these guys for some HD souvenirs.

I went in to get a Gift Certificate for a friend for his birthday. I do not own a Harley but he does and he is hoping to purchase a new LED headlight. So I was supporting the cause. I don’t mind Harley’s they are just way to heavy for me; but I have to tell you that the showroom is GYNORMOUS which allows for a lot of opportunity to peruse Harley merchandise and the bikes of course. It seems that they promote the Road King far above others so you get to see a lot of regular versions vs. custom paint options etc. I believe they had a Trike on display as well (don’t quote me on that one, I just thought I saw one). Additionally, their display of ‘Harley thru the years’ is magnificent as well. It displays a lot of the history with the brand over the years.
BTW the customer service was impeccable. Don’t let the size of the showroom fool you, there are associates there to check and make sure you are seeing what you want to see or getting what you need to get.

Ein Harley Store so groß wie ein Wal Mart !! Hier könnte man schon im Verkaufsraum Motorradtouren veranstalten !! Hier gibt es eine super Auswahl an Bikes, Parts und Klamotten !!

Shannel, the service writer always notified me through my repair on my 2007 Harley xl883c and had their service technician take care of it. She notified me that my motorcycle has a recall and she had them take care of that for free.

Biggest Harley Shop I’ve ever been to. They have a bunch of old bikes on display and a big selection of bikes. They have a great clothing selection as well.

I love this place. Bought 2 Harleys from here and I love the staff. They are always so friendly and helpful! My husband and I will always buy our bikes from Red Rock Harley!

I have been a Harley owner for 10 years, and have owned 3 different Harley’s. I’ve frequented several Harley shops trying to find the ones that provide the best and most convenient service. I used to be able to say this about Red Rock Harley, however, over the last six months, I’ve had nothing but disappointing run-in’s with Red Rock Harley. In April I had my XR1200 serviced after it had been in storage for several years. I advised Harley Service Dept of that information when I made the appointment, and again, when I brought the Harley in and spoke with the service advisor (after waiting 10 – 15 minutes for an advisor to become available, there are never enough working there to help you in a timely fashion), I made him aware that the bike had been in storage, and it was important for the technicians to do a thorough evaluation of the motorcycle. I was assured that the 5,000 mile service would cover everything that needed to be looked at and that they would make sure that was taken care of. The service cost me $ 400 and change, which maybe for those that work at Harley don’t believe that is a lot of money, or don’t bat an eyelash when having customers spend that amount, but I expect to get what I pay for when I dish out that kind of money. When I got the bike back, I assumed I had gotten $ 400 worth of work done to the bike, not just an oil change. Unfortunately, that seems to be what happened. After waiting 20 minutes to be helped this time, I was told by the technician everything was fine and that my front tire would probably need to be changed before the next service, but should be okay for a while. After getting the bike home I checked the tire pressure on my own, and both tires were at least 5lbs. light from where the manual states they should be, which caused me to wonder what else hadn’t been done. A few days later I was riding the bike and it started blowing spots of oil down the side of the bike. I looked to see if I could find the cause and found that the breather hoses were leaking due to dry rot. I was livid. In order to get to the air cleaner, the technician had to have touched the breather tubes, they didn’t notice the dry rot?!? What had I paid for, why would I not have been advised?
I decided that I wanted to replace the front tire sooner rather than later because upon my own inspection I was seeing signs of dry rot and didn’t want to have a blow-​out. I did some research and found that Shinko has a good tire for the XR and that a lot of XR owners run them on their bikes. They are also more cost effective than the standard Dunlop’s that Harley pushes. With reservation, I contacted Red Rock Harley Service. I was told on the phone that if I brought in the wheel and the new tire they would have no problem switching it out for me. I thanked them and ordered the tire. When the tire came in, I again contacted Red Rock Harley, because I wanted to have an appointment. The person I spoke with in the service department told me there was no need for an appointment if I wasn’t bringing the whole bike in, that I could just bring in the wheel and the new tire, they could have it switched out for me, and it would cost me $ 56. I thought everything was set. July 3^rd, I brought the wheel and the new tire into the service department, I stood there waiting around for about 10 minutes, and then when it was time to be helped, the advisor took the wheel and the tire, had me sign a parts waiver. I told him that I would be waiting because it was only supposed to be about a half hour. He stamped the page «waiting», and verified that he had the correct contact number. I looked around the store, trying to make sure to give them enough time. After 30 minutes, we hadn’t heard anything so I waited a little longer and then I walked over to the Service Area. The advisor was with another customer, but made eye contact a couple of times. I stood around and waited another 15 minutes to be helped, and then was told, «I’m sorry, we have a new policy where we don’t put outside tires on for customers.» I explained that I had called ahead two times in the last few days to make sure this could be done. All he did was say, «I’m sorry, we just don’t do this.» He couldn’t have gone to the showroom floor, found us, and told us this BEFORE we waited 45 minutes!!! I was livid. I told him I wanted to speak to the manager, so he called back, and the manager came out. Mike didn’t even give me a chance to say anything, he just interrupted and said that they don’t put those tires on because he doesn’t know where they come from, can’t guarantee them, won’t warranty them, etc. etc. I wasn’t asking for any of the above. Then he said Shinko wasn’t a good tire and he’s never heard of them. Regardless of any of his excuses, he was disrespectful and did not offer any kind of option or solution, just let us walk out the door. I don’t think I will be walking back through it again. And I will make sure that every Harley owner I know in Las Vegas knows.

I stopped into Red Rock Harley Davidson for two reasons. One was to check the place out and the second was because my bike is idling high and I wanted to get it checked out.
I pulled into service and I met Mike. This was about noon on Christmas Eve. I told him about the idle issue and then he did a walk around of my bike and noticed that the back tire was pretty worn out which it was so I told him to replace that if he had the time.
This was pretty cool I was totally out on the road and had an issue and they got me right into the dealership. If I did that at home I would have had to wait a few days for them to even look at it.
I ended up hanging out at the dealership from 12pm to 3pm. I thoroughly looked at all the stuff they had for sale which is fun and is always a time killer and then I went and grabbed some lunch and checked out the pawn shop in the same parking lot.
At about 1:30 I got a call from Bernie at the dealership and he told me that the rear brake pads were also running pretty low. I told him to go ahead and fix those while the back tire was off.
At about 2:30 my bike was done and they couldn’t duplicate the problem that I was having with the idle but I did prevent a future problem with the rear pads and rear tire. I was blown away by the quick turnaround and I am glad I got that stuff handled. Now all I need is an oil change in about 1000 miles and I will be ready for another big long ride:)
I want to thank Bernie and Mike for the awesome customer service. This could have easily been an unpleasant experience and they made sure that I got back to California safely for Christmas Eve.

Stopped by this spot to kill some time before a show in Vegas. Well off the Las Vegas strip, the store seem like it was newly built.
I don’t ride a Harley but my dad does, so we went and checked it out anyways.
Very large store but nothing notable as far as parts or selection to mention. Seems like Harley stores franchised or not all carry pretty much the same product for the same price. The folks are friendly and willing to talk bikes all day. The best part of about this store are the collection of vintage bikes that are (some) for sale and others for display. I’ve seen a Moto Guzzi and Bimoto, as well as very classic crotch rockets from Ducati, Suzuki and Honda. All of which I wouldn’t have expected to see in a Harley store of all places! But definitely cool to look at.

I don’t really know why I have not reviewed this location… but it’s epic fail that I haven’t…not really sure why people have there panties in a wad and why such low reviews but let me tell you… this place is a gem…
Well…let me set the stage… my mom and dad are the Harley riders and I’m just the daughter… their baby I guess my sister… is WELL taken care of and nurtured…
The last time that they were in town they decided to rent a luscious bike… I guess my new stepsister? to go to Mt. Zion. So I went to drop them off and honestly had a wonderful experience LOL!
Ok. Ok. I have legit been «drug through» (almost lol) many a HD dealers… so on the «rolling the eyes» trip I actually stopped and at the end. wanted a brand new Buell for all my own…
Let’s back it up. Yes it was a long line in front of them to pick up their 50K loaner :) But through the line and staring at containers of «Monkey Butt» powder it all became clear to me why they are in this secret club.
WOW! The lady at the counter was top notch… prior me being in the dreaded «car rental» «upgrade you» industry… she got my attention… in a big way… professional… this lady was a class act… explained the NV waivers… damage waivers… on and on… they signed off and were on their way…
They rented an UltraGlide brand new… my dad told me that it drove like a dream… now them having a top notch custom beauty… this HAD to be true… not a scratch on my new «stepsister» LOL!
I watched as the guy went over helmet laws (those don’t exist in IN or KY where they are from… grrrrrrrrr…) and he went over all features etc. class act again!
Anyway…
After dealing with this dealership my mom has called them for products on the website… they have shipped them to her… I actually found a BEAUTIFUL limited edition glass beverage dispenser ON CLEARANCE LAST ONE there for their anniversary and I personally shipped it to them… I could go on and on…
So in other words… if you don’t know HD… if you are a cheapskate t-​shirt collector… this is not the place for you… if you want local (I live about 15 mins away in traffic) great quality service or need to rent a bike while in Las Vegas… this is the place for you…
If you want on the VIP list… hit me up because I might know a mom that they know by name ;) hey it’s Vegas! ;)

We visit every Harley Store in any city we visit.
This by far is HUGE. The sales racks are plenty. but in the gist of all Harleys. everything IS expensive.
Having a Harley is accepting the price range of all accessories «needed» and not-​so-​needed. The displays are pretty awesome and the staff helped us out with questions we had.
It was a fun visit.