Quest Diagnostics

Lady at the front desk is SO RUDE! it was unbelievable jow people can be so disgusting with others. Even if the client doesn’t speak English that well don’t scream at him. I felt embarrassed! Try to be helpful not worse! Horrible customer service.

They service here was average. The facility overall looks run down and a little dirty. The girl who did my test was pleasant and knowledgable. I would go here again if I needed service, however, I would make an appointment first.

I took my daughter in to have blood work, she deprived herself of coffee and we trudged in. The person at the front desk was bogarting the sign in sheet, so we stood there for a solid 15 min while she yelled at other people.
She finally gave the sheet to my daughter who signed in.
I sat and waited an hour, she called our name, we went up filled out more papers. Another half hour goes by.
Then she calls us up to say one of the tests must be done by nine am! Stupid whore.
We left.
When we came back she did the same thing, but then the blood takers were a solid 5! Very carefully drawing blood, apologizing when they had to do it twice.
So a three it is!
I took my daughter to her follow up Dr appt the next week. When this front desk person gave us my daughters paperwork back I didn’t look through it, as they had not called us back, my bad.
The Dr told me that out of the 15 tests she ordered Quest ran TWO! The second time I went in I specified that the test needed to be run before nine and ol front desk lady said she would make sure it was. They didn’t even do that test. The two tests they ran on my child were the secondary tests, but they did not run first parts!
So now I get to explain to my daughter, who has collapsing veins, that she has to go back.
I am seriously planning on going into talk to the supervisor. Meanwhile, if you care about your blood work do NOT go near this women!

Hi everyone! This girls who Check you in has a nasty attitude and takes for ever for do their job. The company needs more employees for a faster service but with a great attitude!

Ugh. This place is horrible! I went around 9am for a simple employee drug test. As I waited, people who had checked in AFTER me (waiting to get tests done that actually require work of the technician) were getting called first. When it was finally my turn to give my U/​A, the temperature strip on the cup was broken & could not detect the urine’s temperature, thus making the test invalid. After giving me some water in order for me to give another sample, the couldn’t figure out their own computer system. I had to wait while the tech’s tried to assess what their program was doing– I was then told after 30 minutes of waiting that since they were unable to come to a technological resolution, I would have to come back on a different day to have my test done.
The next day, I went to the Quest Diagnostics on rainbow & charleston and I was in & out in less than an hour. Everything went smoothly and my test results came back to my employer really quickly! If you need any testing done, steer clear of THIS location and go to literally any other one in the valley with more competent staff members!

Ugh. So ugh. Total ugh. Worst experience ever. I went on a Friday afternoon. It wasn’t crowded at all. But appointments are completely meaningless to the staff. So much is done by paper and the staff seem to easily lose track of items. So beware of that and come prepared to be your own advocate. And the staff training is all over the place. I went in for an employment drug test. I’ve had to do drug tests before, but nothing from before seemed to apply here. The staffer who took me back informed after conducting the test that I needed the physical prescription bottles or actual written prescriptions for all medications for the past 6 months. Um, I don’t exactly carry those around with me. No one told when I made the appointment and nothing on their website indicates needing such a thing. Why on earth would I even think to keep prescription bottles for prescriptions I haven’t take for several months? And how in the world could I have the written prescriptions for prescriptions I had filled (since, ya know, the pharmacists take those). I was literally in tears. And then two other staffers told her that was unnecessary. But she still refused to believe them. Are you kidding me? And she told me they take ~200 strands of hair and don’t cut the hair to 1.5 inches. Which, of course, is completely unfair and discriminatory to those with long hair. And I then pointed out their own website which says 120 hairs and 1.5 inches. Didn’t matter. when you care about your hair and have fine, thin hair that difference in strands is significant. Not mention the discrimination and unfairness of submitting like 4 years worth of hair when that’s not what is supposed to be done. Potentially losing employment over the inept-​ness of the untrained and unknowledgeable staff is seriously not ok. I would most definitely go somewhere else. Anywhere else. This is definitely a place to avoid.

If you’ve ever seen the episode of Curb Your Enthusiasm where Larry is stuck in the doctor’s office waiting room, then you may know my frustration.
Came in at 1PM for a 1:15 appointment. Another patient showed up half an hour LATE to his 12:45 appointment and was seen before I was, along with a guy who showed up after I did AND with an appointment after mine (1:30). All the while, people without appointment sat and waited endlessly.
I was finally seen half an hour after my appointment, after one of the TWO employees I saw stared at the sign in list for a solid minute, then announced that she hadn’t seen my appointment time– which is ridiculous, since there were only three listed on the entire page, but I appreciate the non-​apology.
Spent 10 minutes in the exam room, watching the employee hunt and peck on the keyboard to fill in my contact information– isn’t this why there’s a front desk?
Only 5 people were seen in the hour I was at this location. Super unorganized office, unapologetically slow and inefficient staff. I’ll go out of my way to another location in the future.

Very friendly place, fast and profesional service. went for a drug test and the costumer service was very helpful and kindly. That’s why quest diagnostic is the best in their bussines.