Quest Diagnostics

I have been going to Quest for a good amount of times for me to do a drug screening. The past 2 times my employer has told me that my drug screening result has been lost so because of that I’ve had to go back and do the screening again. From my past experience with this, I have been through so much already. I really want to start this job with this employer. If I go tomorrow to the main office and it happens again I am officially done with this facility. With the small of hair I have, I am not going to lose anymore with me going back there so many more times. I am getting married next year so I need all the hair I have. After I go back tomorrow and it happens again, I will go down to the office and complain.
I am so sick and tired or getting a call from my HR telling me that I need to do another test because they ‘lost’ my results. This is bullcrap!
Oh, and this location was my second attempt. I decided to go to another location thinking it was the location that messed up, but nope, it just Quest in general.

Made an appointment for wellness assessment blood work two weeks in advance. Showed up 15 minutes early only to hear «we don’t have you in the system, you can stay as a walk-​in»
The receptionist was actually pretty friendly, and said that it shouldn’t take too long. But what’s the point of making an appointment if they can’t find it and then you have to wait?
Next time, I’ll choose Lab Corp.

Rude and slow slow slow!!! The workers here were just hanging out and talking with each other instead of actually working. I’ve been waiting for 30 minutes!

I been procrastinating and it’s been long over due for my review! I needed blood work to be done last month but was hesitant on coming to this location because of the bad reviews. The location was so close to home and convenient I figure why not, what’s the worse thing they could do besides poor customer service or long wait??? I got in around 9am, not much people waiting and was greeted. I got called in within 15 minutes by Luvi T. and she was very friendly and explained to me what she would be doing. She took her time and was gentle unlike other location where they was just trying to take your blood and rush you out! I was in and out of that place in 30 minutes! If ever needed their service again, I’d definitely be returning to this location!

Let me start by saying I should have made an appointment, this location is very busy. I arrived at 10:30 AM on a weekday and the waiting area was jam packed. Luckily I had been to this location before so I knew their sign in process even though I was not greeted by anyone when I came in. Paperwork was easy enough and I waited about 30 minutes for the draw. Luvie was my phlebotomist today and she was both pleasant and skilled at her job. I barely felt the needle going in and we had a nice chat that kept my mind occupied. Will definitely come here again but will make an appointment first!
My service today was five star but the facility only two based on the desk staff, the wait time and cleanliness of the clinic so I am averaging with the three-​star rating.

I live out of state and was recommended to come to this Quest location. I had blood draws 2 days this week and will never return to this location ever again.
The front desk receptionist Carri assisted me with check in and insurance both of those 2 days. On the first day I explained being an insured with Kaiser of Calif. She became very snotty saying we don’t take California insurance her tone of voice and mannerisms were very rude.
On the early morning of day 2 she was apparently overwhelmed with over 20 patients coming in for draws right at opening. She was so insensitive and down right rude to many in the waiting room. Other patients waiting noticed her ignorant behavior just shaking their heads in disbelief.
The only good thing I can say about this location was the wonderful professionalism and compassion from my 2 different lab techs within 2 days.
My first lab tech was Luvi Tongson she was an amazing lab tech with a great personality and smile. My second lab tech for my 2^nd day draw was Maria Torres who showed great skills and a friendly disposition.
The two stars are for the lab techs they deserve some kudos too bad they are employed in a lousy location.

Why oh why Quest did you close the wonderful W. Arby southwest location? This place needs some work.
I realize the public and this line of work is probably not very pleasant. BUT if you are working a customer-​facing position you could at least act like your customers are people.
Thank goodness I made an appointment. The tiny waiting room was super crowded. There were only a couple names ahead of me on the appointment sheet. No one greets you when you come in, wasn’t even sure where to sign in.
Woman taking my insurance info at check in was just busy, she was polite enough. But I went back to sit down and then Angeles sort of called my first name — I wasn’t sure if she called me and I glanced over to her but she wasn’t looking at me or acknowledging she was calling for me. Then she muttered my name again real unfriendly like and I guess that meant I was supposed to go over her? I walk over and she muttered something rudely about how am I going to take care of that? I didn’t quite hear her and I asked politely for her to repeat, and she abruptly said you have $ 150 balance how you gonna pay for that? She didn’t explain what and I thought it was insanely rude the way she asked for payment — I asked for a copy of the statement and I got attitude. Then she gave me paper and looked down as if to dismiss me. Okaaaay I guess I’ll sit down then.
The lab tech Nora called me and she was quite pleasant, very personable. Thank goodness I made an appointment. I was there for just 30 min not that bad.
But sheesh I don’t like to complain about people unless it’s really inappropriate behavior Or really bad service. the way that woman at payment desk spoke to me really irked me. Either be nicer and get some customer service skills or work somewhere that doesn’t require you to talk to people??? Nobody likes to get their blood drawn… but nobody likes a grumpy bum either.

Had to put one star? No welcome, unfriendly worker (grumpy) it got a weird humming noise. The two ladies at the counter not wearing name tags. Signed in and not acknowledged at all or given any direction on my lab paperwork so I sat down and waited. Only came here because my doctor gave me referral but after this will not be back. Oh yeah the chairs are not comfortable when waiting for a long period of time.

This place is always a hit or miss. I was finally called after only 20 – 25 minutes of waiting. I did not have an appointment but they put priority over regular clients or individuals who do have appointments. The staff are pretty friendly and get their job done and I’m usually in and out within 30 minutes. Thanks Quest for drawing my blood!

Easily made an appointment online for 12 noon. Signed in at 11:45am with no one running the counter. A few minutes later, a busy phlebotomist breezed by the counter and said to sit down in a very dismissive, unfriendly tone. So I sat and wondered how long would this take. A few minutes later, four of the staff were at the counter talking about their manicures. This must not be a very fun job… I understand… no one wants to be here. But truth be told, I was called at 11:58am, my blood-​test was performed, and I was back in my car by 12:03pm. Don’t expect southern hospitality. Get in, get out, and move on. Next!
On a side note, you can also make an appointment on the automated phone line. I made a reservation on each system (phone and online) at the exact same time in hopes of getting the earliest appointment. Online gave me an appt for the very next day, while the phone system said the earliest appt was three days later.
I always recommend smiling and being nice but it may really help if you do this at Quest. In my short time there, I actually got a couple of the staff members to smile. It makes a difference. Be well.

horrible people
poor customer service.
angry that you have interrupted their day. can’t say enough bad things about this place.

This location is awful! 15 minutes into our wait the receptionist began to argue with a patient. The patient was confused on what to do w their paperwork, which is understandable, however not to the receptionist! She responded to her questions, «Well you can go somewhere else. You do not have to be here!» As she is saying this a nurse/​doctor came out and loudly announced to the waiting room, «We apparently have two people that are getting sick in the back so because of them it will be awhile before anyone else will be seen. So because of them your wait will be longer»!!
Seriously!!! This made my husband and I uncomfortable and unwelcome. Honestly not the way to approach any situation. Any and all medical facilities need to have compassion and patience this place is far from either! Oh and my husband and I left after this announcement was made so who knows how bad there bedside manner could have been.

So slow! The staff was really slow and more busy talking about what they were gonna do over the weekend then hurry and bring patients back… I hear they have appointments… I will do that next time and see how long it takes…

This poor clinic needs something to help with the funk!!! It smelled strongly or poop & urine! I wondered for a second if I was in the restroom. It felt really dirty & germy, more so then the other quests I’ve been too… (Note to self, drive a few more blocks down to the other quest by spring valley hospital!)

It is very hard to find nice people working in the medical field. All employees were very nice. I have incredible anxiety when it comes to having my blood drawn, I am almost 30 years old and yet, I cry like a baby when I have to do it. The lady drawing my blood, was not only nice and understanding, but incredibly sweet and patient, she took her time to make me comfortable and even joked around to lighten up the mood. I apreciated the kindness in such a vulnerable moment for me. Outstanding service! My advise is for you to make an appointment, you will be in and out in no time, if not, get ready to wait a bit (which would be your fault for not making the app)

Doors open little bit before 7am to start processing paperwork, first appointment 8am. But as soon as the doors open, the waiting room fills with people. I know from previous experience here, that they guarantee to see and scheduled appointment within 15 minutes of the appointed time, if you have no appointment, it’s sitting and waiting for all the walkins, be sure to make an appointment.

Horrible. You sign in and are ignored. No one ever seems to be called up to the desk, or greeted or even simply acknowledged. I came here for a simple drug screen for a new job. After 25 minutes, I went to the front desk and asked… since at this point, the bottles of water I had been drinking were working their magic. I was very rudely told that I needed to wait my turn.
I left. I figured that I could find another location later in the day. Well, I found one just down the road! I was welcomed at this location as I walked through the door. A smile and a ‘hello’! I was shocked. Are these two offices really representing the same company? If you want nice service, don’t go to this location. Go down the street to the hospital location where you will be treated with respect.

This is the WORST EVER! NO appointment now takes over 2 hours to get your blood drawn. They will draw blood for people with appointment that is way earlier than the appointment time ahead of you.
Some of us that didn’t have appoinment complain. They simply reply that’s the way it is. NO apologies for your inconvenience, no understanding for patient with needs that have to wait for hours. Who cares if you already fast for 12 hours, wait another 3 hours and is an elderly. Who cares if you have any other problem? They are rude and didn’t care.
Bribery is accepted to cut your wait time. One guy walk in there with NO appointment and went to the front desk to talk to them for a good few minutes. The nurse/​clerk was laughing and giggling. Guess what! he got his blood drawn shortly after. When he left he gave them some tickets for some show. Wow!
I have been here since 12pm. It is now close to 2:30 pm. They close at 3 pm so around 2:30 with so many people still waiting they just rush you in and stab with needle you as fast as they can so they can go home. Who cares if you got hurt in the process. Unblievable!
DO NOT USE QUEST DIAGNOSTIC IF YOU HAVE A CHOICE. This isn’t the only quest diagnostic with problem. You should check out reviews for other locations. Don’t be fooled by the rating that is more than a year old. Business has changed. They now only care about bottom line as if they haven’t make enough money already. They cut back the location hours, cut back staff. Most of their good staff has long gone. Maybe they don’t want to pay for good staff anymore. They don’t care if it is inconvenience for you or if you have to wait for hours. Their staff now is just as bad rude and indifference. Make you feel like if you drop dead in front of them, it wouldn’t matter to them one bit. Worst than talking to a robot when you try to reason with them. Get your blood drawn somewhere else like your doctor’s office.

My son and I coming from our Doctor’s appt and already fasting… so might as well get the lab work done. I could drive all the way to where I work or just go down the street and have the labs done at Quest.
BAD CHOICE!
No one really in the office and so we were helped right away. (The girl at the desk looked like Deena on Jersey Shore-​just thought I’d add that)
Got called back right away and my son went first. The phleb did not look confident at all looking at my son’s arm and had to call the Deena-​lookalike. She did not look confident either but poked him on the left arm anyways.
MISSED! I can see my son starting to get nervous and he is actually doing well considering he is so scared of needles. (Poor baby)
Then they keep asking him if he drinks water… OMG…I can understand if my son was sick and dehydrated but don’t blame my son for you missing his vein!!!
Then they poke in the right arm. MISS!!! WTF!
Are you new??? I can understand if you are new… but when you start telling me to tell my son to start drinking more water… you are lucky I did not poke you in the eye.
How about saying you are INCOMPETENT and APOLOGIZE FOR MISSING THE VEIN IN MY SON’S ARM.
What makes matters worse is my son tells me on the second try, the needle came out and they poked it back in. BAD!!! Bad practice, and stupid girls. Where did you get your license??? Who the hell passed you???
You need to do more check-​offs and not blame the patient if you miss!
I held my anger in and exclaimed, «We are done» and took our requisitions and left in a hurry.
Boo on this place and boo on the two girls.
NEVER I will come to this place nor will recommend anyone else to do so.
I felt so bad for my son.

Had to get a lot of blood tests done for a physician who ordered a fairly comprehensive battery of exams. I was given the check off lists of exams that needed to be performed and to stop by any of the Quest Diagnostics locations around Las Vegas. This particular location is identified as the closest office based on the zip code I provided when calling their toll-​free number.
I went just after noon on a Tuesday and was expecting a long painful wait without having scheduled an appointment, but was happily surprised that it wasn’t too long. While I sat in the waiting room that can seat about 20, I was catching up on the news that was being reported on the HLN channel on a small television in the corner.
Once I was called in by the nurse, I was directed to one of the rooms to have what seems like a lot of vials of blood samples collected. During the 4 – 5 minutes process, she kept making small talks to make the procedure less boring and possibly distract patients that maybe afraid of the needles/​procedure. She was very efficient and made the entire process as painless as possible.
The lady in the front that checks you in is also very nice.
So if you are ever in need of services from a Quest Diagnostics office, I would recommend this location if you live or work near this location. There are plenty of parking, and if you need some food or beverage right afterwards, Boba City Café is just a few suites down on the right.
5 for availability of parking
4 for condition of the office
4 for the friendly and efficient services provided
4 for costs, which will vary depending on your insurance coverage.
3 for the automated phone number to locate the nearest office and scheduling appointments.
Overall, a solid 4 stars rating.