Quality Air Conditioning & Heating

So impressed with the honesty and integrity of this company and its rep Josh, I had another company come out and they said I need a whole new unit, approximately $ 5500. For that kind of money I thought I would get a second opinion but expecting the same result. A young man Josh came on the call, he explained it was some simple problem and fixed it for under $ 300. That was over a month ago and I have been warm ever since.

Called Quality to take a look at my air conditioner on a saturday afternoon, spoke with an answering service and within minutes the office returned my call. She had technician Josh at my home within a few hours and he diagnosed and repaired my unit the same day. Very helpful tech and fair prices. Will recommend them to anyone!

Irene at quality ac is very helpful and it was summer and they sent owner to come fix my unit and went well

On Sep 2 2014 we contacted Quality Air Conditioning regarding a problem with our Air Conditioning unit. A technician responded to our residence in Henderson NV. After considerable time inspecting the part of the unit located in our attic he advised us that our blower motor had seized and would need replacement. He spoke with the owner (his supervisor) by phone and then indicated that the total cost of repair would be $ 710.00. He advised he would have to pick up a new motor and then be back the following day with the new motor. He met my husband at our home on Wednesday Sept 3, 2014 to replace the motor. After considerable time working in the attic, followed by a phone call once again to Sam he advised that now the Circuit Board was also bad and would need to be replaced as well. He stated that even though the normal cost for both of these repairs would normally be $ 1900.00, Sam was «willing to discount it down to $ 1600 «for us. We were very upset at the continued increase in replacement parts, services need and cost. I contacted the owner immediately and after several phone calls he agreed to bring the cost down to $ 1150. 00. We were advised that the tech would be back the following day with the new Circuit Board to complete the job. I took the following day off from work so that this could all be completed. The tech arrived the following morning and began his repairs. He took considerable time in to install the part and was up and down the ladder several times down to the thermostat to try to get the A/​C to come on. When I asked if he was having trouble with the board he stated «it is because there are more wires on this board than there where on the original board and it was difficult to figure out where they are all connected». When he was able to get unit to come on I gave him a $ 10 tip and told him to have a good lunch as he had worked so hard. Once he departed I went up to look at the work area (upstairs bath). The technician had left the bathtub filled with dirt and debris. The dry wall «hatch» was also chipped and dirty and will have to be repaired. I immediately called the owner to see what their policy was on how to leave your work area at job completion. I also email a video of the area for his perusal. I immediately called the owner to see what their policy was on how to leave your work area. I was in possession of the original motor and took it to a electronic motor company. They certified that it was in working condition and that it’s service life was well within the means of being functional for its original purpose. It was also noted that the actual cost of the motor is just over $ 100 and not the $ 710.00 that this company charged me. I provided this information to the owner and asked that he refund us some money. He refused to work with us in any way. He said «well it’s working right now isn’t it».
Update: Sep 11, 2015. Once again the A/​C has stopped working. Looking for a new company to repair.
Never ever use this company. Even if you file a charge back with your credit card they have found a way to work around that. They will get their money. The are deceitful and do not care about their customers. I got screwed but hope to prevent others from being ROBBED.
You have been warned.

Wow… Just WOW. What a f***ing scamming company this is. I really should have read reviews first.
Tech comes out, diagnoses that the compressor is bad. Alright great. $ 2200? OK right… Then tries to upsell me a new system. This part is what irritates me a LOT. I even asked if the capacitor was good. He said with a straight face oh yeah the capacitor is great! Pfff.
So I call another company to do a second opinion. Brings down capacitor which is clearly burnt and fried. VERY VISIBLE. This is a $ 20 part and 15 min of work people. But of course labor and all I paid $ 200. Mid summer that is fair.
What a f***ing scamming pos company this is. AVOID AT ALL COSTS YOU HAVE BEEN WARNED!!!

My air conditioner broke down in the hottest days of summer. While they responded quickly they came to the conclusion first that my air conditioner needed a new compressor that would be $ 2,400. They came back the next day with the compressor they then decided that would not work and my air conditioner was broken and I needed a new one completely. It was going to cost over $ 6,000. I decided to get a second opinion, come to find out I had a few blockages in the air conditioner and it only cost $ 750.00. If you want to spend lots of money on things you don’t need go to them, if you don’t continue to look around.

First of all their craigslist ad said ²⁴⁄₇
riiiiiiiiight! I Called at 11:30am and I told the guy who answered the phone took my info (NEVER said anything about him working for an answering service) He took down all my info. I told him exactly what the previous 2 guys told me what was wrong with it as i even inspected it with my own eyes. I called I told them i was a single mom i needed this today and any discounts. The guy told me it would be a free estimate and a tech would be at my house at 2:30 since that was the first appointment avaiable today.
I got a call at 2:30 by a woman telling me that was just an aswering service and they don’t do calls on Sunday. REALLY the ad says ²⁴⁄₇ BUT NO WORK ON SUNDAY? EVEN THOUGH Unilocal SAYS THEY ARE OPEN? How about someone who works for you told me someone would BE HERE at 2:30p not I’d get a call telling me basically «too bad so sad» and if i wanted it fixed it would be $ 500 more than what i was already quoted and no one would come out till tomorrow.
How about personal responsiblity for how your company is ran? How about treat potential customers with respect and maybe appologize for your employee direct or indirect that totally said exactly the opposite of what you said. Don’t tell people free estimate and make an appointment and and then proceed to tell me at the time somoene is schedualled to be at my house via phonecall it’s not free it’s $ 88 for the diagnosis.
Don’t trust a word they say the left hand doesn’t know what the right is doing. Think about how you treat someone who saw your buisness on Unilocal before you get an attitude with me lady.

Terrible technician who didn’t even know what unit was ours in our complex. He gave us a bogus diagnostic and told us our thermostat was broken and we had to go buy a new one. Two hours later after a trip to Home Depot and $ 80 later we came home to find out that the thermostat plate wasn’t connecting with the switch… so when you switched the thermostat to «cold» it was not registering on the circuit board of the thermostat, it was only being switched on the plastic «plate.»
When we called telling them that their «certified technician» that we had to pay $ 88 dollars for didn’t even know this the woman, Laura, who answered our call was really defensive and asking me if we were certified to make that conclusion. I couldn’t believe what I was hearing. I told her that her «Certified Technician» doesn’t even know how to switch on the thermostat. I told her I was going to contest to American Express and she said, «Go ahead, you already signed the invoice and you HAVE to pay.» What kind of customer service is that??? Her tone of voice was soooo nasty!
DO NOT USE QUALITY AIR CONDITIONING!!! They don’t know what the hell they are doing and they are very rude!!!