Purrfect Auto Service

Paola was great at perrrfect auto. Service was quick. i always go to them for smog check and oil change. I usually use a coupon in the mail for a discounted smog And oil change.

Took my 300 there to have oil leak fixed.$ 1200 …still leaking… and still paying finance company they set me up with… new in Town and did not know any better… going to call Consumer Advocate

They lure you in under the guise of a cheap smog check, then use fear tactics to try and force a bunch of unnecessary repairs on you. Very pushy and aggressive in trying to force you to use their financing and make a decision right away instead of get a second opinion or quotes from other mechanics. Immediately took their quote of repairs to my local mechanic shop, they got a good laugh out of it and advised of normal usage and parts not needing to be replaced yet at all while stating they hear quite a bit about this location trying to force bogus repairs onto people. Definitely spread the word to my friends and family to avoid this place all together, not worth the hassle of a cheap smog check.

I started reading the reviews right after I handed over my keys and wanted to bolt. Took my car in for a smog check. 10 minutes later I was done. $ 14 was $ 11 cheaper than I paid the day before at another place for my other vehicle. The blond woman at the counter was pleasant. The female service tech wasn’t too talkative, but hey, she don’t get paid to be pleasant. So in spite of the fears I had from reading other reviews I have to say that this transaction went smooth. No complaints from me. Would have given ‘em a five had the tech been even slightly friendly. Guess she was too young to understand good customer service or maybe she was having a bad day, we all do sometimes.

THIEVES! THIEVES! THIEVES!!! Only getting 1 star because I am forced to. PLEASE HEAD MY WARNING! My wedding band was sitting in the middle console and within a 10 minute smog check it was stolen. Not one of the chain gang tatted employees fessed up. I will do everything in my power to shut this place down! THIEVES!!!

The hours of operation are not accurate, I tried coming here at 5 and they were closed though their website says open till 6. Probably for the best reading the other reviews

This is the absolute worst place to ever get an type of service done on any vehicle. The managers asks the customers to go on Unilocal to write a good review because previous clients have written bad ones. I went to get breaks serviced, was told they were giving me new brakes, roaters, and «adjusting and cleaning» my calipers. My car was making a very loud noise also grinding. Shop told me it was because of the brakes. Two weeks later I returned for the same noise, they say you need new calipers. How the hell didn’t they know that when I went the first time. This place is full of the biggest frauds! All they do is try to take your money, next time you return want more and more. They estimated my calipers to be 700 then say no it’s 280. How do you switch prices that dramatically. The mechanic was the nicest of all explaining what needed to be done. But the women are just plan rude, never will I go there. I will also let everyone know, channel 8, channel 13 you name it, I’m on it! Not even worth a star, I’d rather over pay at the dealership then go here.

I would never go to Purrfect Auto on Ann Rd again. We took our vehicle in and paid $ 1000 for the front brakes, timing chain cover gasket, front struts, and hubs. They had our car for 2 ½ days then called us and said it was finished. When we picked it up they told us that we also needed the bushings changed in the front end. And that was another $ 500. Which we told them forget it. Well we didn’t feel the the repairs we paid for had been completed. So we took our car to the dealership and had the mechanics go thru the repairs they said had been done. And they did confirm that not one repair had been done. Also the bushings were fine! I tried to contact the manager who I have been dealing with for almost 5 years taking multiple family members vehicles to for repairs. But she would not return my call or my text. I did get a call back from her husband with a story saying why they didn’t do some of the repairs (after saying it was finished) because of the bushings. So I went in on Monday morning with a witness, just in case and they just had excuse after excuse. I said all I want is my money back. We both know that you did not do any of the work and I don’t trust you to do any of it now. They said that they would need to get a hold of their corporate in California.(Which they don’t have a corporate office) but I did get all of my money back 2 days later. They gave me a money order for the full amount. But please be careful if you take your car in, you may come home with the same problem.

I wouldn’t even give you a star but I had to. The most deceptive and dishonorable so called business I have ever seen. Taking money on services you never did after verifying with dealership you did nothing. Give me my money back!!! Channel 13 and 8 and everyone else is going to know what you did !!! Horrible!

They were very fast and provided good customer service. I used a competitor coupon and they matched it and took an additonal 5% off. I would go back there.

This place has tanked. They half fix something and mess up something else so you go back to them a few days later. Avoid like the plague. Never again.

DO NOT GO HERE, my car never had any major mechanical issues before I took it to Purrfect Auto and I’ve had problems ever since!!! In addition to all of the mechanical problems (originally came in for an intake manifold gasket and ended up with a replaced engine along with two failed water pumps), they stole money from my car and rolled back my odometer 30k miles (I suspect to cover up the fact that they loaned out my car being that I left it there over a long 3 week trip). Here are the details:
On 28 Oct 2011 I took my car in for an intake manifold gasket replacement. After dropping the car off, the mechanic recommended that all of the hoses, water pump, thermostat, and serpentine belt be replaced as well. I agreed to all of those repairs. I drove the vehicle for approximately 1.5 months and went on vacation for several weeks.
After returning from vacation, I drove the vehicle for several days when my car overheated in standstill traffic on 7 Jan 2012. The low coolant light came on, followed by the temperature guage rising, and finally a red light near the temperature guage illuminated. By the time I was able to exit traffic via an off ramp the car sounded like bearings were being thrown around in the engine and the car last power. I had it towed back to Purrfect Auto and on 9 Jan 2012 they determined that the engine had lost compression and needed replaced. When queried as to why it overheated; the owner, Cindy, told me that the thermostat had gone bad even though it had just been replaced (additionally, the mechanic later told me that the coolant reservoir had a leak… leads one to question the truth). Cindy told me that if I agreed to the work that day then she would include a 3 year bumper to bumper warranty. I reinforced that I’d only be willing to agree to the work under this condition because I did not want to invest any more money in the vehicle as I’d already be spending more than it was currently worth. At this point, I was under the impression that this was an Purrfect Auto franchise warranty, though I was told that I needed to bring it to their shop if possible. The job took 5 days and several trips into the garage only to find that the car wasn’t done yet, though I was told 1 when I agreed to have it fixed. After work completion, the mechanic documented the invoice with 3 year engine warranty. I had him change this to «3 year warranty on parts and labour bumper to bumper» to reflect the agreement that I was promised by Cindy. At this point it was clear that this warrant was only good at their shop.
After the work was completed I had numerous small problems to include the cruise control cable not having been hooked up during the engine swap out and a clogged vacuum tube which made the car idle rough.
At the first sign of a major problem on 3 Apr 2012 («service engine soon» light diagnosed as the catalytic converter), Cindy balked at standing by the warranty and claimed that the warranty she promised was only for the engine. She agreed to pay the labor if I paid for the parts (though this was not the terms of the original agreement). The amount that was being charged for parts was well above what surrounding auto shops sell their parts for, but she claimed that they used OEM parts. The fuel cap that they replaced at the same time was clearly not OEM! After that my water pump went bad (remember that I had the water pump replaced on my initial visit and also had the engine swapped out after that). The shop had reportedly been sold at that point and the new owner tried to claim that he wasn’t responsible for honoring the warranty. After advising him that I had free legal counsel through the Air Force and threatening small claims court, he agreed to pay labor if I paid parts as had been done previously with the catalytic converter. At this point he tried to rip me off on the cost of the part again and when I wouldn’t budge he somehow managed to find a new part for ¹⁄₃ of the cost that he was originally going to charge.
After this, I took my vehicle in because my engine was stalling immediately after starting it and because I had a «service engine soon» light. I left it there for 3 weeks in late Feb/​early Mar 2014 as I was going to be out of town for training. When I picked up the car Cindy stated that it needed a new fuel cap (which they had not ordered) and that the fuel filter was replaced. The service engine soon light was still on, the oil change sticker had been removed from the windshield, and the last three digits of the odometer read nearly what I had dropped it off with. The interesting part was that the thousands of miles were 30k less than previous (one can presume that my car was being used during that timeframe and they tried to cover this up). Toll road change was also stolen from my car.
My car just overheated again on 3 Jun 2014 and an independent garage found that the water pump is bad and Purrfect Auto had put StopLeak in my coolant system.

My experience at this Purrfect Auto Service Location was HORRIBLE.
Joel was trying to up sell me and wouldn’t even give my family who I had him speak to over the phone who is a certified mechanic for a dealership in CA.
I went in wanting a self draining plug and all kept talking about was how that wasn’t a good idea and that I should replace the oil pan which was 3 times the amount of the service I wanted or more in cost. He stated he wanted me to purchase an oil pan because in the future it would be the best purchase for his shop and for my vehicle. Why, would it be the better purchase for his shop? I can come up with many answers to that question. His shop shouldn’t even be relevant to my car and the service I want. After he spoke with my cousin and I spoke with my cousin to get his opinion on this situation I decided to tell Joel that if they can’t do the service I’m requesting that is fine I will take the car elsewhere and thank you for their time. Joel stated they can try and I told him either they can do the job or they can’t. He ended up switching up his response and stated they can do the job and that it was going to cost a very expensive amount that I know was not normal. Another voice from behind the desk stated tell her I can do it for a smaller amount. I was already walking out to get my car and Raul ran out to talk to me. Raul is the person who stated they can do it for a smaller amount. He showed me the self draining kit and stated he has prior experience as a mechanic from Inglewood California and wanted to assure me that he would get the job done as if my car was getting serviced by the dealer and that the smaller amount I was being quoted would be a flat fee with no taxes. I agreed to get the service done. As the service was being done by Raul… Joel decides to share some info about my car to me. He stated that my car needs the water pump replaced but that he was sure I wouldn’t get the service done since I wasn’t even going to replace the oil pan. His comments and way of service lack customer service 100%.
He is a HORRIBLE person at what he does. You don’t talk to customers in the tone he did and lie to them.
The job Joel was telling me I needed would cost me $ 1,200.
He stated that I would need a new water pump.
That water pump my car needs ranges from $ 50 to $ 75 for my car.
He also stated since they would be changing the water pump they would suggest and need to replace the chain and tension… umm Joel it’s called a tensioner.
The chain and tensioner don’t need to be replaced they just wanted to upsell everything they could.
The following day I had another mechanic check out my car and he showed me what was wrong. A gasket needs to be replaced which would be way less than $ 20 to purchase. The mechanic also showed me how he could tell it was the gasket that was needing replacement and not even at this very moment since the car was running fine and showed no signs of overheating.
I than called my cousin and let him know what this new mechanic was telling me and agreed with everything I was taught.
It sounds to me that all this person Joel wants to do is rob people in every which way he can in the most expensive way possible even if the car doesn’t need the work.
If I ever return to this location it would only be to get my oil done by the person who did the job of the self tapping drain… Raul. Raul was a nice fella I have nothing to say about this fella even though he may be on the same page as Joel but I wasn’t really allowed to talk to him alone without Joel interrupting.
I DO NOT RECOMMEND THIS PLACE TO ANYBODY ESPECIALLY IF YOUR TOLD YOU NEED OTHER WORK DONE ON YOUR CAR THAT ISN’T AN OIL CHANGE.
JOEL IS HORRIBLE!!!
I even heard him talking down to a customer while I was seating in the small dirty lobby.
my receipt shows an address of 7065 W ANN RD #130−533
LAS VEGAS, NV 89 130
And the other receipt it’s attached to shows an address of 7131 W CRAIG RD
LAS VEGAS, NV 89 129… I’m thinking the Craig address is the correct address… this Purrfect is in the Albertson’s shopping center. I will be posting this on both Purrfect locations just in case their is some kind of connection.

I came here to get my brakes changed out. They came in at a fair price and did a good job. Unfortunately, there was an a problem with one of the rotors. When I called the shop, they told me to bring the car back. They did a tho

This was probably the fast oil change I’ve ever had. As soon as I walked in they took all my info and took the car back. The receptionist was very friendly and helpful. I wasn’t too sure where a filter in my car was and she came outside to show me where it is.

This was my first stop when I need work done on my car. I asked him how much it would be for him to check out my car and find out the problem. THEY WOULDN’T GIVE ME A PRICE. They told me the price could be anything. I already knew what the problem was but he wouldn’t give me a price. Why would I agree to have them work on my car if the cost is going to be anywhere from $ 10 to $ 1000 just to check it out? Doesn’t make sense. I don’t suggest this place. Stay away.

*THIS PLACE IS HORRIBLE*
I took my car here for a starter replacement. They overcharged by me $ 200, and they lied to me about the battery to make an extra $ 100.00.
My boyfriend had been taking his truck here for an oil change. The last time he went, they put his truck up on the lift, kept telling him he needed a new water pipe. He kept telling him no, and the guy just kept trying to sell him. When he left, he noticed they didn’t top off his fluids and his oil light was still on. He took it right back and they topped his fluids. He asked if they even changed his oil… and apparently they didn’t. He took it somewhere else and they told him it looks like it hasn’t been changed in over 10,000 miles.
Each time he’s taken his truck here, they always try to sell him on everything that is unnecessary and tell him it’s way worse than what it really is or it’s something that doesn’t even need to be fixed.
I refuse to refer anyone to such a dishonest business. Honestly, how many people really know enough about cars to call them out? If you go here or you’re thinking about getting work done here, PLEASE take your car somewhere else to get a second opinion. They do not deserve your business or anyone else’s. They’re looking to make a quick buck by lying and taking advantage of innocent people.

So I haven’t been here for a while. Was being lazy changing oil today. So came here I know it’s cheap & they do a good job. The last time I was here was about 6 – 8 months ago it seems to be cheaper. But things have changed for the good. Right when you walk in you see everything and the desk. The service was pretty fast.
There was 3 people in front of me. I gave him my name & car info and within 3 mins they took my car back to change the oil. While I was waiting I took some pictures & posted hehee. No more then 15 mins. So I was pretty happy. The new management is pretty good, the place looks nicer, service is a whole lot faster, and they desk guy is very nice & friendly. I went in around 4ish

They suck! Go for a smog they tell me there’s 6 people ahead of me and it will be an hour and a half wait. That’s way too long when a smog is only about 3 minutes.

$ 7.99 Smog Check
$ 7.99 Oil Change
In and out in 30 minutes?
YES PLEASE!!!