Purrfect Auto Service

These guys are pretty knowledgeable with cars and gave me a killer deal on my brakes for my chevy silverado and infiniti coupe.
I would definitely go back here again but i havent used them for anything very serious like a transmission or engine related issue.
Very happy thus far

I clearly understand why this shop has only 1.8 stars out of 17 reviews. The business is sooo trying to stay waaay under the radar that you have to search specifically for their address in order to find any reviews on them on Unilocal because they are so bad at what they do. On Unilocal they also have a dismal 2.5 stars our of 14 reviews. After reading the Google and Unilocal reviews, the few customers who were even remotely satisfied were a simple oil change or smog test. The disease starts at the top, the manager is always grumpy. I think I’ve seen this guy smile once in the years that I’ve gone here to get my smog done and it is only when he is ending his day.
I must be a glutton for punishment or just cheap when it comes to finding a smog test at a great price albeit today was the straw that broke the camel’s back. I’ve been here every year for the past 8 years when my auto registration is due. I just suck it up and deal with the wonderful customer service (a huge amount of sarcasm here!) to get my smog test done. It started at $ 16 back in the day, then dropped almost a dollar cheaper every year. Today was a fantastic $ 9.99 but, you have to deal with immense hate towards the customer for this service. As I walked up to ask for the smog test, I was given this greeting without a smile or any resemblance of a courteous acknowledgement of any sort; just a matter-​of-​fact what the hell do you want attitude. The greeting was «Why don’t you get an oil change with this smog test? We don’t make any money on this service… can you wait, I’m alone. I got rid of the guy who used to do the smog so I’m the only one doing it and I need 30 – 45 minutes.»
It was bad judgement on my part but, I accommodated his request. I figured I could take a quick 20 – 30 minute nap since I started work at 4 a.m. I handed him the DMV postcard with my vehicle specifics. As I’m sitting there waiting I thought to myself, this guy is spiraling every year into misery and this business is never going to succeed with this attitude. If you’re not making any money on a particular service, then duh! Raise the price! The guy immediately next door is charging $ 17 for smog test. Then I would raise my price to $ 14.99 and make $ 5 for the 10 – 15 minute job. I’m sure the smog is his «loss leader» well that’s why it is in fact called a LOSS leader. You anticipate making some other form of revenue from that initial customer contact but, who wants to do business with an establishment with these hideous reviews. A smog test he can’t screw up. Hence, that’s all I get here. I don’t even trust an oil change.

Suggestion in smart business practice; only have a loss leader if the public has faith in the other services you may be able to provide. BUT, if you do not have that confidence established with your prospective customer base, then you better not run a loss leader. Time to charge a fair price so you make money!
Anyway, I watched him do his thing in the span of that 40-​minute wait, he had lunch. Yup, that’s right, he had lunch and closed out a previous customer who drove off in a Ford. Closing her bill took exactly seven minutes. Now granted, I’m not going to fault the guy for wanting to take his lunch. It was late, about 3 p.m. so I’m not ticked about that. What set me off is that after he was done with my service, he lost my DMV postcard and claimed he gave it to me. No apologies, no sense of – well let me look for it. Nothing just as if saying too bad, I don’t have it.
As many of you know in our universal experience, if you do not have any of the original documents that the DMV gives you upon entering that building, it just adds time to the already painful wait times. So my anxiety increased because that document was now missing. Hmm, there is a correlation here. I just arrived at a brilliant idea! Since this manager has absolutely no clue of gracious customer service and has the personality of a rock, I found the perfect job for him… the DMV!
At this point, I’m sure the feeling is mutual. He makes no money off me because all I get is a smog test and I will no longer come here for the anguish. Once a year for the past eight is enough tolerating this abuse. :-D We’ll part happy. He can piss off more customers and I’ll search for a $ 12 smog somewhere else. :-)

Poor service they put add $ 9.99 for smog they want you to pay for extra service like flush transmission fluid, change oil and brake service imagine I just flush my tranny fluid not even a month a go and their saying need to replace I just told them I have no time just next time and guess no body want to work on my car but there four people walking around on one car one of them is underneath the car one on the other side and two and this side to do a smog only take 5 minutes

Went there to get some work done on my car. They gave me a small list of things that needed to be done. Among them was the motor mounts for my car. The mechanic told me that they needed to be replaced and that they would hold up for a little while. That gave me time to save up the $ 800+ to repair them. I then remembered another mechanic that I used to go to that would do the repairs cheaper. After going to them and telling them what I needed, they took a look, came back into the office and thought I was joking. The motor mounts were in perfect condition! I’m looking to sell my car now, but as I was going through receipts, I found that I had the motor mounts changed 6 months prior to bringing it to Purrfect Auto. Thanks guys! Never going to you again.

First of all this staff is the most unfriendly you can imagine. That woman at the front desk, who works there for so many years, doesn’t even look at you when she talks to you. She never greets customers, she never smiles, she doesn’t know how to be polite or pleasant. She looks totally unhappy with her life and job. I have 2 cars and I stopped with the first one to have the smog tested about 3 weeks ago. The only guy who does the test wasn’t there that day. Today I’ve been there with my second car and this mean woman told me that it takes 1 hour to be done. I looked in the parking lot and were only 2 cars there. For $ 9.99 it really doesn’t worth the waiting time plus you are treated like a garbage. Guys, find another place, even if is more expensive and deal with nice and pleasant people who don’t screw up your day. Everybody should avoid this shop, otherwise they are not gonna change their attitude. I’m there to do business not to see those depressed faces.

Listen… I want to be fair… but I’m also super annoyed right now. I need to get a smog on my car. Purrrfect auto is $ 9.99, right next door it’s $ 17. Naturally, I choose purrrfect auto. It’s a three bay garage and the smog check station. Two bays are empty when I pull up. I figure 10 minutes, in and out. I’ve now been here for 35 min and my car hasn’t moved. Also, I have watched four cars go through the location next door and it currently sits empty.
Now, I’m not saying 35 minutes is totally unreasonable… but when I gave the lady my keys and said I just need a smog, she could have informed me that I’m behind a transmission rebuild or whatever the heck is going on now. If it’s gonna be more than a few minutes, you should mention something.
Anyway, as I’ve typed this review on my phone, the smog bay has opened up… again. My car still sits untouched.
I’m not normally impatient. Maybe I am… But I would have paid $ 7 to save the time. If I get out of here within the hour I’ll be surprised.

Good deals on oil changes: $ 10 conventional, $ 20 synthetic blends. Easy and no hassles.
They could probably be friendlier though.

$ 10.00 smog check with certificate! Cash only!
I came on a Tuesday afternoon. They were busy but managed to get me out of here within 35 minutes (there were 4 cars ahead of me).
Cheapest smog check around town and conveniently located. They also checked my air/​oil filters and tire pressure.
The shop manager informed me my oil and tires were good but I should consider replacing my air filter sometime soon. I opted out and would go to my regular auto shop for that. I’m glad they weren’t pressuring me to do any other work.
Thanks guys!

$ 10 smog check — that’s hard to beat. But don’t expect it to take a few minutes.
They will check other things for you so that they may advertise their other services so that’ll take a little more time than expected.
Not happy about it but it’s just them trying to have business so I can see where they’re coming from.

I have a very old pieced together vehicle, and last year in desperation for a smog check went too purrfect auto on Durango when all huts turned me away, they did it for a nominal fee and passed!
This year jiffy lube failed me because of high co, well I fixed some things went to this location and only $ 9.99! They were helpful and friendly. Oh, and the location on Durango mentioned some things I needed to replace, sure enough my water pump went out! I don’t think id come here for auto repair, based on the reviews, but I’m sold for smog check!!!

Been here a few times for oil changes and the service seems to get worse and worse now. I keep going because they are fairly quick and inexpensive. Today when my car is done the guy comes over and the first thing he says is… «no more 9.99 oil changes next month.» Ok? Thanks? I think? He told it to me like he was accusing me of abusing the system or something. Stop sending hundreds of coupons advertising cheap oil changes if you are upset about it. So that ticked me off, then he goes to the car with me and tells me I should get the air filter replaced soon. I was pretty sure they replaced it last time so I mentioned that to him and he just said «oh, ok» then he angrily asked the girl at the counter when we went up to cash out how come my replaced air filter wasn’t on my paperwork from last time. So… it didn’t need to be replaced is what you are telling me. Because if it was on my paperwork from last time it clearly wouldn’t have needed to be replaced and you probably would have tried to find some other bullsh*t thing to add to my bill.
Urgh… auto shops are so shady and the ones that aren’t charge way too much. I may have to start paying more to receive an honest service. How sad is that?
Oh and when driving away I realized that they didn’t replace my sticker letting me know when I need to return for service. They lost a customer today. I’ve been putting up with their crap for a while because it was convenient and cheap.

What a rip off! They told me I needed new breaks and I had just had them done a month before. They also threw away my K&N air filter which by the way is washable and reusable and acted like they did nothing wrong. It must have been in pretty bad shape the manager said. Please I take care of my car.

DO NOT TAKE YOUR VEHICLE HERE. Anywhere but here… anywhere.

Very friendly & didn’t try and cheat me at of my money

I’ve taken my car here a few times for an oil change and today I had them replace my axles. They were fast, friendly, affordable and knowledgeable. Answered every question I had and taught me a few things as well.

Dude.
so we took our truck there to be serviced on a friday morning before a trip to the snow in utah… basic diagnostic, oil change…
that kind of service. we were told it’d be done that evening and they’d give us a call when we could pick it up.
so my husband tells them, please call us tonight… we need the car tomorrow morning.
they call us around 4:30 and leave a message on the answering machine to say they were almost done and that they’d give us a call when we could come and pick it up. estimated a time of 5 – 530.
we weren’t anywhere crazy that evening since we were waking up at 3am to drive to utah, so there was no way we could miss the call…
6:00 comes around and my husband decides that it’s time to call them.
no ones picks up…
we live down the street, it takes like 2 minutes to get there in our car, so my husband drives there at around 6:05. they close at 6 so it would seem that they’d close shop around 6:15 — 6:20 just to get everything locked and cleaned up… they were gone. no one was there…
they don’t even have an answering machine, probably cause they get yelled at to much.
when we finally did come to pick my baby they weren’t as apologetic as they should have been. i had my husband demand a percentage taken off for no coming through on their end… they gave us 20% off and a coupon [that you can get in your mailer] for our next visit.
unfortunately, their will be no next visit.

I told them I was in a hurry and they told me they could «look at my car right away.» So I sat and waited, expecting to see a mechanic pull my car into the garage any minute. Ten minutes went by and my car was still parked outside the garage. I started seething, but I continued to wait. In another ten minutes, I got up and told the mechanic who I’d seen «looking» at my car while writing notes on his frigging clipboard that I was in a hurry and was told my car would be taken care of right away.
He said something like, «We’re on it, bro. We’ll have you out of here in no time.» I bit my tongue and folded my arms and waited another ten minutes. My car remained untouched. Finally, I’d had enough, got back in my car, and left. I won’t ever take my car to Purrfect Auto again.