Public Storage

Visited to store stuff between trade shows in Vegas. This was one of the few places around south-​Vegas I saw that wasn’t obviously run-​down or water damaged so I went with them. Toy and Katie were nice and easy to deal with during the setup process.
Everything I hear from other public storage districts about their Manager Ken’s facility maintenance policies seems to be quite negative. Will update this review when I see how it holds up.

I’ve used this Public Storage Unit since 2004 for business purposes (11 years).
Management customer service varies but for the most part the staff is courteous.
Annual storage unit rent increases are common.
The facilities are adequate (not aesthetically pleasant). The inside of my storage unit had pink ceiling insulation that was completely exposed.
I had my monthly payments on AutoPay (credit card on file), which made it easy to be billed and pay for everything at the 2^nd day of each month, until I had to check out.
I completely emptied the storage unit by the 4^th of the month, but because the AutoPay charged my credit card, the staff said that they could not prorate or credit the charge. Previously, a staff person said that I could receive a credit as long I was out of the storage unit by the 6^th of the month. The regular staff had to escalate the issue to their area manager – Ken. I left a message but got a hold of him live on the phone the next day. He was cordial but reaffirmed that he could not credit or prorate the charge because it was on AutoPay.
Apparently, in the digital age, you can’t reverse credit card charges. That’s hard to believe.
I would of probably given the place 3 or 4 stars because of little to know hassles over the use of their facility for over 10 years. But I gave it a 2-​star review because of the close out issues w/​their AutoPay.
But hey, as Ken said, «I still have a storage unit for the month of September!»…which is great… if I had something to store in it!

Dont waste your money in this property people that works here are so rude and very uprofessional… at first they are so nice because they will ask you to do a review on Unilocal about their service.

We have had units in this location on and off for years, the service has always being good. Recently we had an issue with the post office and they were helpful resolving it. Today I needed help removing a lock and Marsha helped us. She was friendly and quickly resolve it.

Very BAD management here, if that’s what you want to call it. Katie seemed to be very nice and attentive getting me into a unit, but she, or someone, screwed up big time by not giving me a working access code. I came back after dropping off my first load, and it was after office hours, but still within access hours, so when I punched the code I was given, it didn’t work! I logged into my account on the company website, which is handy, and I double checked the code, and sure enough, it was correct, but wouldn’t open the gate! This delayed my move for at least 15 hours! I knocked on the window of the «on site, live-​in manager,» «Veronica,» but she was USELESS! So was the «video security» company, «Stealth Security» BASED IN TEXAS! (WTH???) As I wrote this review (after telling the worthless, virtual and unmotivated attendants who refused to help me), a loud automated voice sounded off saying, «Warning, you have violated an area protected by a security system, and the authorities have been notified.» An authority, like the cops, would be nice, as they are the only ones willing to open the gate after hours as the STUPID access system doesn’t work reliably for paying tenants!!! Actually, Veronica called the cops on me just for sitting and waiting futilly for the gate to open!!! What nerve she has as she parks in a handicapped space! I listened to that ridiculous security «warning» until access hours ended. The cops apparently didn’t buy their hysterical B.S.

Marsha was awesome when helping me and my girlfriend choose out a storage. She was extremely friendly, very helpful and knowledgable!

Great service especially from Katie, have had minor issues at other locations before but every-​time I’m at this location everything is great. Thank you for the great customer service!

I was looking for a place to store my belongings for a few months while I was waiting to close on my home and visited this location. Katie is great! She was very helpful and the units are clean and secure.

Do not rent from this storage space! I have been burglarized three times in under a year. There is no security cameras no alarms the thieves come in and take what they want whenever they want. The management just does not care because they claim that they are not liable. If you intend on keeping your hard earned property do not rent from this place!

I would say the staff (Laura specifically) are the best I have seen at any business in a long time, and especially in Las Vegas. They were the cheapest out of all the storage facilities in the area. Super friendly and very clean. The building creaks when you walk, but I imagine its just the age of the building. I would definately use them again if I ever need storage.

Okay, there was a dark time in my life a few years ago.
I bounced from 3 places («friend’s» extra rooms on a handshake, groan) looking for a decent place to live. Two YEARS of that nightmare. Change of address cards were so horrible I still have a Post Office box, even though we have lived at the same place for almost 2 years now. I’m that traumatized from the experiences.
So during all this, I did a George Carlin and was looking all over for a Place For My Stuff! I would up getting storage here and eventually moved my things a CARLOAD at a time to and from here. My g/​f also was going thru a similar thing and we had to move all her stuff to a storage also for a brief time. We actually had to get her stuff from another storage from a place that was decades north on Rancho.
The Manager was interesting, but nice. He had a funny laugh. anyone remember Squiddly Diddly? sounds like he’s gargling. They have a security gate and you get a pass code to use during storage hours. The storage itself was fine, it’s always horrific to see how much crap you have in boxes, especially when they approach the ceiling of a storage unit. There were openings at the top of the unit that bled into others. You can conceivably reach your arm in there or if you’re a pro, rig a grappling device to pull others things thru. I basically tried to stack things at least away from an arms reach if someone really had that much time to kill to fish for crap I want to sell at a flea market.
You do have to buy/​use your own padlock and I recommend buying before because of course they mark up all the stuff they sell there. I have the very difficult to bolt cut off circular kind. Want it? I still have it and both keys not being used.
The agent was very thorough about the lease and describe all the actions to be taken, if we didn’t pay the rent, clean the place after, etc. No illegal storage. But what caught my attention was abandoned things were to be auctioned in lots after a certain time if you no show and they confiscate your things.
I always wondered about these auctions that storage units have, just like post office, police and airport auctions. You don’t know what you’re getting, but there’s incredible potential. There could be one little box filled with jewelry in all that crap.
I decided if I ever could get rid of all my crap, buy someone else’s crap for cheaper to do some treasure hunting. Or I could wind up with tons of incomplete kitchen sets and used kids toys. Eh.
We were respectful and got all our stuff out without incident. You do get to check out a lot of people moving their things if you’re stuck doing things the carload way. It’s 10 times the thrill of looking into someone else’s shopping cart.
What the hell is all that stuff they have? What are they going to do with it? Oh, I wouldn’t mind having that cabinet. You selling?