Progressive Auto Insurance Claim Center

Had to bring my car to get evaluated for repairs due to an accident that occurred a week ago. The place was very easy to find. The staff members were very helpful. Maria Veronica immediately greeted us as soon as we got there and she directed us inside the building. She then proceeded to evaluate my car. While inside, the three young ladies were very friendly. They were all dress like «Flo». They offered us coffee and hot chocolate along with other treats. It took about 20 – 30 minutes until they were done. Gave me an estimate of the damages and said that we were all finished and that the insurance adjuster will be in contact. Great service.

My experience with them so far is they don’t even take your side in an accident I had a picture of a car completely turned the other way from skidding into a 180 in a 35 mph zone, I got hit from a guy speeding and they ruled me at fault. Honestly, they didn’t even try they badgered and patronized me I feel like they just rolled over so they can raise my insurance. Will be looking for a replacement company immediately.

Great service. It was literally a perfect experience.

Although the facility at the claim center was clean and the staff was very nice especially Crystal The adjuster. her boss Nathan got involved and although three estimates stating a damage aluminum top can be repaired per the dealer and three shops Progressive adjuster Nathan lied and said he knew the repair person at the shop I was going to and said it was no problem to fix. When the repair shop was told this the person this Nathan guy mention was called in and punished for giving an estimate over the phone. Turns out progressive employee Nathan is a liar he had never spoken to this poor employee. Sad that progressive hires such incompetent people and liars.

I got into an accident on a Friday night and I put a claim in on line when I got home and got a call Sat morning from a claim specialist. They were extremely helpful and gathered all of the information that I could get from the guy that hit me who by the way, didn’t have insurance or a valid ID. It was at a very busy intersection during rush hour and drizzling so I was trying to get the guy’s info as quick as I could. I was nervous to get his license plate number because all of the angry drivers flying by swerving around us, I was sure I was going to get hit by on coming traffic. The claims department set up my appoinment to get my car fixed and the rental car was waiting when I arrived. My car was done in 3 days and looked great. However, somewhere betwen when I dropped the car off at the claim center and where they fix it, there was a major problem! My car had been completely gone through. By the quick glance I gave the car, I didn’t notice anything was wrong. So, I go on my way.
First, when I started driving I noticed that a coule of small things that were in the center console were on the tray in front of my cup holder. I went to put them in the console and notice that all of the change in the bottom of the console was gone! I had change (not my life savings but a significant amount) in the botton of my console which is quite deep and has enough things on top of that you would have to remove all of it to even see the change, ALL of the change was gone. I mean every penny! Again not my lifes savings but it was mine.
Second, I noticed that my dash panel (where my deck and DVD player is) was cracked on the passenger side, like someone tried to take it off but failed.
Third, when the company called for a follow up on the service I explained all of the things that were wrong with my car, she said she was sorry and that managers are aware of the issue that they are having and she said its because they think it’s the people that live in the surrounding apartments jump the fence and go through the cars and I’m not the only person that this has happened to. Not to mention, she sounded a little irratated that I even mentioned the issues.
Really Progressive? That’s the answer. You’re sorry and managment is aware of the issues? How about you lock the cars that you park on the lots where you store the cars! That should be a requirement! I understand that you should take your valuables out of your car, my mistake for having change in there but really the panel?
This review is based soley on the claim center, not Progressive Insurance itself. Just a warning to think twice before you choose this place for repairs.

After speaking with my claims representative and then her supervisor, the claim has been reversed, Progressive has decided to side with me after further investigation into this matter. I am elated and would rate my overall experience better if they had backed me up in the first place. I feel that when I pay for a service, on time, for many years, and never need to use it, the one time I need them to support me, they should jump at the opportunity. My advise to anyone in an accident or like my situation, accused of causing an incident, wait for the police! Be persistent that they come to the scene and fill out a report even if nothing really happened. A lot of time and energy could have been saved by waiting for the police. Don’t let your insurance company roll-​over on you, make them back you up. You pay for this service, use it, they work for you.

I have a different company, but we came here with Babygirl when she had an unfortunate incident involving the back of someone else’s car.
I had no idea they had their own claim center like this. What a revelation! You make an appointment, bring in your car, and they make all the arrangements for you and even take care of the paperwork. (All this whilst your parents help themselves to the thoughtfully stocked mini fridge and array of tasty packaged snacks). They even smile patiently when your father picks up the life-​sized cut out of Flo and stands behind it, singing «Happy Birthday» to you).
Then, a few weeks later, when yet another unfortunate mishap befalls you (this time involving a security gate that closed unexpectedly), they trot out and rub out the scratches for you with no paperwork involved! Hallelujah!
I haven’t had to file a claim since the mid 80’s when my car was stolen and damaged, and I still sweat a little just thinking about the knock down, drag out fights I had with AAA to get it settled. Are all insurance companies run like Progressive now? If not, they should be!

Progressive Insurance is the insurance to have but having a real cool, caring and productive Agent completes everything. So, due to someone side swipping my car while backing out of our family business parking lot, I ended up here. No injuries occurred, thank goodness.
Great customer service from the beginning of the drop off inspection to dropping the rental in exchange of my car and its new replaced hip.

The staff there are friendly. The damage was minor but it took two weeks to get the car repaired because every time we were told it was «ready» it wasn’t. We had color matching issues. Our claims rep, Erin, was great though!

Car accidents suck! So when some dumb girl rear ended my beautiful car, I was pissed. After settling with their insurance, it was finally time to get my car fixed. I dropped my car off and Brett walked me through the whole progress. He said they would give me a call once my car was finished.
Fast forward a week and it was time to pick up my car. Another employee, Veronica made sure that everything was taken care of and that I was happy with the repairs. The whole process from start to finish was super easy and fast. Kudos!

So far. So good. I had a 12 appoint mention and they took me in right away. I just went to get a estimate of the damage and to see if I can get a check right away.