Procare Medical Center

They still suck, after getting a second referral to some one other than a spine clinic, they gave me a referral to a childrens orthopaedic specialist. Go figure– Im 33 years old. After that, never mind ill find my own. I ended up going to the Veterans Hospital and they could tell upon initial assesment of my knee that some thing was torn and by viewing the xrays that my knee had a lateral tilt. While the white haired doctor at ProCare told me it was bursitis (inflammtion of the knee), and offered no pain meds. so thats my update. A misdiagnosis, and an a$$clown with a doctoral degree. Dr. Tran your office has lost what used make it stand apart.
P. S. It was a torn ACL and torn Meniscus.

Went on Monday 1−18−16 at 4:50PM for a random drug test from my job. I walked in and there’s a clipboard on the left side of the front reception desk with little white stickers on it and you put your name, the time you got there, and what kind of test it is, then you sit in the waiting room.
The waiting room is on the small side and very crowded. The place was full of coughing, sneezing people which is expected I guess at an urgent care facility. The floor was pretty dirty but they did have a TV which was playing «Bring it on» which I think would probably only appeal to my age bracket but whatevs… I enjoyed it.
At about 5:20 an asian nurse comes out of a back room and shouts «EVERYBODY WHO’S HERE FOR A DRUG TEST COME THIS WAY».
Three of us were herded into the back and this nurse turned into a drill sergeant. He began barking orders:
YOU SIT THERE.
LET ME SEE YOUR ORDER FORM AND PHOTO ID.
PUT YOUR STUFF IN THERE.
TAKE YOUR JACKET OFF AND PUT IT IN THERE.
PUT YOUR PHONE IN THERE.
LET ME SEE YOUR WAIST BAND.
VERIFY YOUR INFORMATION IS CORRECT IN THE COMPUTER.
TAKE THIS CUP, FILL IT UP HALFWAY WITH YOUR OWN URINE.
DATE AND INITIAL THE CUP.
HERE’S YOUR RECEIPT.
The whole thing took maybe 3 minutes. I appreciated how efficient this man was cuz’ I wanted outta there just as bad as he wanted it to be over with I’m sure LOL
Random drug tests are inconvenient at best but this place was on the ball and got me in and out in a short amount of time. I’m glad my job switched from Concentra to this place because Concentra was a nightmare… it took at least 2 hours over there to get drug tested.

Yes they are very busy. Make appointments. A good doctors office is going to be busy. Ive gotten great care and they have even sent me to some great specialist. Nothing but good things to say about Dr. Tran and the whole staff. Thanks for taking care of me.

Longest wait ever. 2 hours before even being brought to an exam room. Used to be better. Been seeing this doctor for years. Good doctor, terrible new staff. No customer service. Sad to say I will never come here again now.

Terrible! Terrible! Terrible!
I brought my infant daughter here because she had a high fever. We arrived at 6pm and did not see the doctor until 7:15pm. When we finally saw the doctor, he said that there was nothing wrong and to just take some Tylenol. The doctor treated us like we were inconveniencing him by being there. We finally left at 8:00pm (after they closed up shop and turned off the lights… while we’re still there). The next morning, my daughter broke out in rashes and refused to eat. We got a walk-​in appointment at our normal pediatrician and he said that she had an obvious case of hand-​foot-​mouth disease as well as an ear infection.
In addition to misdiagnosing by the doctor, all of the staff at the quick care were very rude and unprofessional. They looked miserable and shared the misery with all the customers. They acted like they didn’t care at all. The waiting area also smelled terrible, like some defecated on the floors.
If you have other options for urgent care, I highly recommend going somewhere else.

I absolutely love this clinic. I have seen two separate doctors here, and both have been so nice and helpful. I do not have insurance, and they are so honest and upfront about costs and things I don’t need to help save me money. I came in asking for, and thinking, I needed several tests ran and Amy (one of the doctors) took time to explain things to me and tell me that she could do them, but she could also fix the problem a different way without charging me for a bunch of things I didn’t really need. I was honestly touched by how nice and how much care she took in helping me. That was two months ago and I came back to see her l, but ended up seeing a different doctor who was just as good.

I’ve been here 3 – 4 times, for the same problem. They have yet to give me a diagnosis, which I only seem to mind on the days I have pain. From all the test I’ve done with them they should be able to tell me what’s wrong but instead they just ask me to submit to more of the same test! How many times can you check my blood and why is it that an ultrasound wouldn’t have picked up enough information to tell me if my problem is gallstones?!? Their results are also so slow! I waited two weeks plus to get my ultrasound and blood results! Thank goodness that the pain subsided and when I do get it it’s bearable because I just don’t have the time or the money for all this beating around the bush! I’m also unhappy with the fact that if this is more of a urgent care kind of facility I wasn’t given urgency even though I was in pain and waited my time to be seen. I won’t be back here unless it’s my last choice because who has the time to wait for results that aren’t concrete? And all the, well maybe it’s this or this? And asking me the same questions over and over by different doctors, its a waste.

Nothing new. Slow and rude staff as usual, make you wait for a simple drug test for hours.

This review is based on my first visit to Procare Medical Center. I came here based on a recommendation from a person working at a Walgreen’s clinic. I needed a certain vaccine and Walgreens didn’t accept my health insurance, but luckily Procare did.
The front staff was very courteous and helpful. I had called ahead of time to make sure the clinic had the particular shot I needed and also to find out if they accepted my insurance. They answered my questions quickly and politely.
I walked in at around 4pm on a Thursday without an appointment and saw that the lobby looked pretty full. However, I was called up much quicker than I expected and was led to one of the examination rooms. A nurse practitioner came in with a laptop and asked me some basic background questions and took my vitals. Another person came in to make sure I was healthy enough to get the vaccine. Finally a third person came in to administer the shot. I didn’t mind seeing all these people because they were all friendly and professional and seemed to know what they were doing. I was very happy with the service and was impressed that I got in and out of there in under an hour without an appointment.
I also had checked the Unilocal reviews before I visited the clinic. I could tell that some of the negative reviews were more of a reflection of the reviewers themselves than of the clinic. I would visit this clinic again and definitely recommend it.

Unprofessional staff and setup. I could not find the pharmacy phone number (update your website!) so I called the main office so they could connect me.
I was immediately put on hold. 2 minutes later someone picked up and told me to please wait she had to put me on hold! Before I could object I was put back on hold.
Another 2 minutes and finally someone talked to me.
I asked to be connected to the pharmacy.
«Oh, I can’t connect you, I have to give you the phone number to call.»
I started my Bluetooth in the garage when I dialed and I got my answer when I reached the parking lot (I live 5 minutes away).
The main desk and pharmacy are literally 5 ft away from each other and they don’t have inter-​building connection?!
I declined to learn the pharmacy number since I was walking toward the clinic. I had to put in my prescription order at the pharmacy and waited while I watch the front desk women gossip and chitchat.
I wish I could give a 0.

I’ve been coming here since we moved here in 2013 and depending on what time of the day you come it’s usually a hit or miss. Let’s just say that when I see Dr. Tran I leave the clinic with a peace of mind. Since I’ve been out of the country for half of the year, I haven’t been here since last year.
I went to the clinic last Monday and to my surprise I didn’t have to wait long. I was called within 15 minutes. The nurse was hilarious and helped me get situated real quick. He took my vitals, got my info, and did a urine test. Unfortunately, I didn’t get to see Dr. Tran and ended up seeing a PA. He seemed ok as I talked to him and explained why I came in today. He talked to me for 5 minutes and sent me on my way. HE DIDNT EXAMINE ME OR ANYTHING. He said, «we usually treat symptoms, so I’m giving you an antibiotic». I understand doctors treat the symptoms but since I’ve been getting side pains I think it would have been routine to do an exam. We could have just done a consult over the phone if this was the case. So now, nearly a week later I’m still in pain not knowing why I feel this way. Probably won’t be back there again.
On another note, the staff at the front used to be real nice and on top things, but this time they just seemed too occupied with the phones and paperwork. I understand how there’s tons of work, but they also need to assist the patients who walk in. I walked in there, said hello, and still they didn’t care. It’s courtesy to acknowledge your patients.
Overall, I think I need to find another urgent care. Hopefully one where the Dr will ACTUALLY do an exam.

This place is nasty! You are more likely to catch something than get a remedy. When you go there Dr. Tran will not see you. You will be seen by a physicians assistant, and the front office staff all look like they need to bathe.

I walked in today to complete my DOT physical and everything went smooth!!! The lobby was crowded but what do you expect from an urgent care clinic. With that being said, everything went surprisingly quick… paperwork, waiting, and physical were all completed in about 45min. I think that is pretty good for a walk in.
DOT physicals run $ 45 here and re tests for the urinalysis will cost you an additional $ 15. This doctor is also on the National Registry for DOT physicals for your CDL, you cannot just go to any doctor nowadays they need to be on the registry.
I don’t know how medical treatments and appointments go here, the reviews seem to vary from good to bad… but as far as DOT physicals are concerned my experience was better than I expected. I would recommend others that need to get it done to go here, and hopefully you will be in and out as I was.

I had to take a drug test for my new job and was sent here. The front desk girls were EXTREMELY rude! I was pretty much scolded for signing in on the wrong clipboard. Well if you would have asked me what I was there for, then I wouldn’t have made that mistake, b***h! I even heard her call another patient an idiot for taking the pen. The whole place was crowded, so I just ended up standing by the corner. They called my name within 10 minutes so I didn’t have to stand long. The nurse who took my urine was super friendly and had a really good sense of humor. So the stars go to him. Otherwise, this place is a miserable s**t hole and I hope I never have to step foot in here again.

I had an appointment at 8am today. Working in the hospital in the emergency department, I know how busy Mondays are since everyone is trying to come in and get their work notes.
Procare has new hours as of March 31^st, 8am instead of 7am M-​F now. I came about 10 minutes before my appointment at around 7:50am. I didn’t even expect the doors to be open yet but low and behold, there were about 20+ people already in the clinic when I walked in. The wait, well… Was expected especially for a Monday
My total stay at the clinic was a little over 2 hours. I needed a physical, blood work, and immunization update done.
I was surprised that I was going to be seen by the doctor because when I made my appointment, I was asked by the office assistant if it was okay if I was seen by a PA instead. I didn’t really care who I saw as long as I could get my forms signed for school.
However, I was quite surprised how much time Dr. Tran spent with me and am updating my review because of my appreciation. I don’t know if it was because he found out I’m going to be a medical student since I had the physical done for medical school, but he spent a lot of time with me and we had a good conversation. I learned a lot more about him as a physician and his philosophy of care. He talked to me about his perspective on medicine and how his goal is to treat his patients like his family members. When he says a long wait in the waiting room it hurts him knowing that people wait for 2 hours sometimes just to be seen. Good to know he has a big heart, does his best given the circumstances and takes pride in what he does.
I appreciated today. Although it was a long time, I got everything I needed done.

Pretty fast today. Only ½ hr wait and i can get my medicine right there inside the clinic and go home and rest already. That’s what it should be for patients instead of wasting time to go to a phramacy to wait another hour just for medicines after seeing a doctor.
Anyway, today is my first visit. Another quick care doctor referred me to this one as she said she also goes to this one for dr. Visit and perscription. They open Sunday all day too which is very convenient, especially they have a phramacy inside the clinic which is very impressive, the staff in phramacy n the phramacist are very helpful and caring. Most important is that their charge is very reasonable for both doctor visut and phramacy, drug is cheaper there or something somehow, i pay 18.00 for 2 drugs vs normally i pay 150.00 in Walgreen phramacy with the same insurance. 60.00 dictor visit for cash patient is very reasonable, the doctor there is nice and professional, it is a good experience so far. The doctor suggested me to get a shot to release my sinus pressure for my cold and throat problem but i preferred pills instead, he explained the difference to me and i am fine with it. Nurses outside try to be helpful on questions you have, so far so good. Some people said that they waited too long the other day but i highly suggest you to call first to see how long the wait can be then go to register first, so to save sometimes or go there when you know there are less people waiting instead of getting mad fir not getting treated right away. Cause nobody wants to wait in line so long especially for patients… overall, this is a pleasant experience. Thankful for having to know about this clinic.

This place is a joke! If I could give zero stars I would. I called to make an appointment and the lady on the phone said to come right in as I would be seen within 10 minutes. I hustled over there and had to wait 1.5 hrs to see the PA. The PA, Adriana Ruiz was horrible! She didn’t listen and spent less than 5 minutes with me. I am confident she had her mind made up on my diagnosis before she even spoke to me. The office never gave me a treatment plan, didn’t have supplies needed, and sent me on the way telling me I would get a follow-​up call within 48 hrs. I never received a call back and I am still dealing with the same issue a week later.
I have never received this poor of healthcare in my life. I will never go back there and I recommend you don’t either!!!
As a side note I have received care from PA, Pauline Marayonk in the past, who I thought was excellent!

Super busy and under staffed.
I understand this place is doing their best to accommodate their clientele but I feel that they took on more than they can handle. All the seats in the lobby were filled, so patients waited outside. This isn’t my primary; I was just sent out here for lab work. I waited 2.5 hours just to do a 4 minute test. I wish this place well, I personal hope I don’t have to go back here.

Walking in I didn’t feel completely comfortable because first impressions are everything to me. The receptionist that was working there Friday and checked me in wasn’t friendly.
I was a walk in so I spent a total of three hours in the office, that included waiting, being seen, waiting on results from a throat swab, getting x-​rays, and getting an EKG. I also got my antibiotics filled at the pharmacy Dr. Tran has inside of his office, so three hours for a walk in and I got all that done, not too bad.
Dr. Trans medical assistants were all nice and friendly, so I did feel more comfortable once I was taken into a room and interacted with them. I hadn’t been feeling too well for about a week so my husband said it was time to see a doctor once I started having difficulty breathing. Dr. Tran himself was very professional but not personable. After I got results back he said I had a cold that turned into a sinus infection. I really like the fact that Dr. Tran took the time to listen to my concerns, he ordered an EKG for my piece of mind which was great, so thank you Dr. Tran!

When you turned away a patient in pain at the front desk, even when she had a valid insurance that covers and lists the name of this clinic, you effectively told me to write a 1 star review.
I do understand things can get busy, but when you lose compassion for a patient, you should question your raison d’être.