PetSmart

I really like this store but they never carry large dog EZ Bone chews! I’ve asked and asked and they do not order them. They need to quit being big dog prejudice.

Wed 11/25^th…“Black Friday 50% Off” was what I thought a little birdie told me when visiting this Eastern Ave store the night before Thanksgiving. I had my eye on a fish aquarium but certainly was not in a rush to pay full price if I could wait 48 hours and pay ½ the price on Black Friday…
…went home and woke up the next day to watch the Detroit Lions beat the Philadelphia Eagles, 89^th Macy’s Thanksgiving Day Parade, the annual National Dog Show, cook/​feast/​clean/​sleep, and returned to this Petsmart the following morning… on Black Friday.
Black Friday… saved plenty of money, received expert fish advice from employee Eric, and appreciated the help of employee John loading my new fish aquarium and stand into my vehicle.
Yay! I’m a fan.
See 8 photos below… including picture of the little birdie who told me about this 50% off sale.
Unilocal 300 CHALLENGE 2015: #278

This review is for the grooming section of the store. While I was waiting on line at the store section to pay I was watching all the dogs getting groomed and to my disbelief the tall girl with long blonde hair took a steel comb and without holding the dog she took the steel comb that was almost at her waist and briskly lifted her hand up and combed the VERY sensitive hair around the dogs ear. I watched as the comb got stuck in the dogs hair but she continuously and very fast forced the comb all the way through this sensitive area and her hand stopped when it was up in the air well above the dog OUCH OUCH AND OUCH! … In other word this was done in one very fast and wide motion! The little dog stood up and shook his head obviously in pain. She waited for him to sit back down AND SHE DID IT AGAIN!!! and the dog had the same painful reaction. I am mad at myself that I didn’t go in there and knock her out. To do this twice she clearly enjoyed inflicting pain on the dog. Wonder what goes on behind the closed doors where they give them baths.

This review is for the grooming service. We just had our Golden Retriever groomed there, and for $ 80, we got an uneven hack job, no trimming around /​under the ears at all, straight cut nails with no rounding off at all, and red rash /​scratches under the stomach area where it was shaved close.
Avoid this place like the plague !!! Would give zero stars if I could !

It’s a PetSmart. It’s not notably different from any other PetSmart location. This is the location I tend to visit most often. It’s in the same shopping center as Target. Parking in front of/​near the store is the most aggravating part sometimes. The store has a nice and sensical layout. The staff are friendly and helpful. Checkout is always easy breezy. If it’s something you need for your pet, they probably have it here.

We took in a new puppy recently and it happened to be on a Sunday, we headed to PetSmart to get some supplies, we noticed that the veterinarian services was open and I enquired about a puppy check up, even though they were booked up, they went out of their way to accommodate us, they just advised us there may be a little wait, the Doctor was so nice to us with everything.
They also sold us a book of coupons for new pet owners for $ 20 dollars that saved us well over twenty dollars, the staff in the store went way out of their way to help us.
The grooming staff were very friendly and helpful, whatever the management is doing at this store works, amazing service!
I highly recommend this location.

The people here are always very helpful. I have found the fish customer service folks are very helpful with any questions I have about maintaining our fish tank and keeping it good to go. Prices seem fair and tanks, and animal enclosures seem clean and well managed for the most part.

Uh, no.
The service here varies… and the accosiates dont have the same knowledge. I was getting a terrarium for a new pet that i am getting. One associate told me that it was perfect for this type of animal… especially at the age that i am receiving it.
I go to check out… and the cashier asks what kind of animal i am getting. When i tell her, she practically refuses to ring up the order ($ 140 worth) and just about calls me an animal abuser.
She then pulls out her phone and tells me what i need for this animal, and hands me websites.. well, i visited the websites she provided, and nothing that she said would be on there was…
When i told her that her other associate told me that this is a safe environment for the pet, she told me that they should «know better «.
Needless to say, i walked out and took my business elsewhere.

The groomers are packed in there like sardines. They always take longer than they say but the biggest thing is they cut my dogs eyelid while grooming hime and he had to have stitches and treatment for 3 weeks. They covered the cost and asked us not to bring him back. Ok, he is 5 and has been going there every month without a problem. He is a calm little dog with no personality issues or nervousness. I wouldn’t take him back there anyway because of the cutting issue but how dare they say, «don’t bring him back again»! I recommend PetCo where he gets lots of attention from Felicia and the price is much lower. He was nervous to go back after the cutting thing but Felicia made him feel secure and comfortable. She says he’s a pleasure to groom.

I took both of my dogs to get washed and groomed.
They only washed one dog and did absolutely no grooming.
I spent over $ 120 FOR NOTHING.
DO NOT GET YOUR PETS GROOMED HERE.

This review is for GROOMING ONLY!!! I don’t really like their customer service in the store. I’ve only gotten a couple of people that actually wanted to help. But anyways I LOVE LOVE LOVE! Bianca! She is amazing! The first time I took my yorkie in I asked for a teddy bear cut not to short. He came home practically bald. BUT I just took him back yesterday and Bianca did his cut. She listened to everything I wanted done! Showed me how long his hair would be after. He actually had a nail curling into his paw pad that the other girl said I needed to go to the vet for, and she got it fixed for me!!! She is absolutely amazing! I would ONLY recommend her! NOBODY ELSE! I love her! My dog will only be going to get from now on! I know it’s kind of up and down with customer service but once you find someone that cares hold on to them! I know if Bianca leaves I will probably take my business else where!

I love coming to this store. The animals look much healthier than they did around six months ago and the store is clean. There are people around that are eager to help you. I asked why sometimes during the week there aren’t as many employees and was told that they were bought out by a new company so they are in kind of a weird place right now. Stop blaming employees for something that’s out of their control! Try contacting the higher ups if your oh so concerned with absolutely getting some help! Sheesh!

The staff was so nice. But the people who work with adoptions on Saturday are rude and disrespectful. If you want to adopt a cat, the animal foundation treat you so much better.

Wow! This place is horrible. First, it’s virtually impossible to get any help from anyone here. When the employees see you walking towards them, they turn and avoid eye contact, hoping you won’t bother them. If, by chance, you make contact with them, it is like they are totally bothered for having to help you.
I tried to buy a fish tonight. Once we had the fish in a bag, my 9-​year old changed her mind and wanted a different fish. When I asked to exchange it, the employee rolled her eyes, smacked her lips and let out a big sigh. It was ridiculous.
There is way too many places that want your business-​both here in town and online. This kind of crappy customer service will be the death of this company. They are the Circuit City of pet stores.

I bought a guinea pig from here a couple of months ago. I was so excited because it was my first pet that actually belonged to me. I spent about close to 90 in total for all supplies and the guinea pig. However three days after purchasing the little guy I noticed his ear was peeling with dry skin. IT WAS RINGWORM! I went back to exchange or return him and the sales woman told me that yes he probably had ringworm and that I shouldn’t exchange him. She then let me take him home.
I returned him a week later because ringworm is highly contagious and I didn’t want my two dogs to catch it. This time the cashier told me that the sales woman shouldn’t have even let me take him home and that it is petsmarts fault and responsibility to treat. He told me that he would call me when the guinea pig was fully cured.
Blow in behold a week later I had ringworm on my arm and while I was treating my ringworm the guinea pig was fully cured an ready to pick up. I didn’t want to get him though because I didn’t want him to catch it again from me this time!
I don’t recommend buying guinea pigs from here because the cage was still not clean after I returned my guinea pig. It still had a lot of poop and this was about a 2 week frame. And RINGWORM IS CONTAGIOUS so probably all of the guinea pigs there have it.

The staff is always very friendly and knowledgable.
I have to buy prescription dog food, this store normally has it in stock.
When I take Bob, we get to weigh in. So it’s like his own little weight watchers meeting.
Unfortunately there are dog owners bringing their pets, and don’t have control over them. Making it a dangerous situation for both me and my dogs.
And I don’t know why the employees feel uncomfortable about approaching them and telling them to get their dogs under control.
Nothing like a schnauzer having a panic attack because of a poodle with Bonaparte Syndrome.
Apple didn’t fall far from the tree.

This review is for ASHLEIGH the amazing dog trainer!!! She is awesome! She trains YOU on exactly how to train your dog. When people say «training didn’t work for my dog» etc… They weren’t consistent when leaving the trainer! It’s all what you do at home. I’ve been through all of the classes with my dog Milo and Ash always welcomes us back if we need and always answers my questions or concerns about continuing his training. She is great, knowledgeable and fun. Get into her classes, you won’t be sorry!

Always a great experience. Grooming is on point! Had a nice mohawk done on the small dog– plenty of toys for big power chewers! The cat adoption groups are friendly too: P

Ashleigh is the best trainer! I came in to have a puppy orientation with her to go over potty training and other puppy behavior problems and loved her so much I ended up taking the Beginner and Intermediate classes with my dog. He learned all his commands and got to socialize with other dogs and people. Ashleigh is really cool and knowledgeable. On days that I didn’t have classes with her and went to the store I would ask her about different issues with my dog and she took time to answer my questions. She has great suggestions on everything from behavior to grooming to health and food. Take a class with her if you can!
I have also been taking my dog to Kat at the grooming salon. I absolutely love her. My dog is a brat about his paws and face being touched and she takes the time to work with him and give him a great haircut. Every time I pick him up, he looks and smells great.
This location isn’t the closest one to me but I go here for Ashleigh and Kat so its worth the drive.

We always come here for our Cat Food and Litter. But we leave with that and toys, treats and sometimes another animal :)
The staff is always nice and helpful. The store is always clean and does not smell like animal business.
They are opened 7 days a week and your welcome to bring your animal shopping with you