PetSmart

This petsmart is not my favorite in town. It just happens to be close to where I work. We buy the pet botanics training rewards treats in bulk. My only complaint about this store is the staff, they are never happy and usually unfriendly. When asking the staff here for help they seem as if you are unconvincing them. I have also seen a few pet messes here left uncleaned. There is never any parking since the shopping center is generally quiet full. This store is okay. Needs to work on staff.

I am in shock at this locations lack of training, and common sense regarding the care and housing of their veiled chameleon. I noticed that they had a FEMALE veiled chameleon (which is in a glass enclosure) and the temperature in the terrarium was at 100 degrees! And the humidity levels were only at 40%. Not only that, but there was a bowl of water, which she is supposed to drink out of? Female veiled should not be kept at a temperature any higher than 82 – 88 degrees, and the humidity should be kept at at least 50−60%. Also, Chameleons don’t drink water from a bowl, it must be dripped at a consent flow for at least 15 minutes, onto leaves where they can drink from. This poor beautiful creature looked dehydrated, lethargic, and overheated. She was sitting in the corner, with sunken eyes, and she has no movement.
Not even mentioning the moral obligations of this locations ignorance, it’s absurd that you’re attempting to sell this poor thing for $ 99. She is clearly sick, and not well cared for. If you are not going to train your employees on how to care for your reptiles to the bare minimum, you need to cease and desist at attempting to collect money for your abuse.
I told the cashier that the chameleon cage was far too hot, and he went over to the cage, looked in, and then consulted the PetSmart care sheet brochure! That means they have no idea what they’re doing!!!

I’ve been bringing my dog Dobby to get his nails trimmed here since he was 6 weeks old and he loves it here! The people who work here are so nice and they always remember his name which makes me feel better about leaving him because he has really bad anxiety when getting groomed. Thank you for being so nice and accommodating to Dobby and I especially when he’s having a bad day and is grumpy! Many great experiences all around!

I have been bring my dog here since he was a puppy. I’m sure the staff tried their best but i have never seen my dog aggressive until the day i stopped in early to see how the grooming was going. On the last two visits, the groomer mentioned my dog not liking his face groomed and that he would bite. I told them I had no problems when i groomed him at home.
I dropped him off and waited for petsmart to call and tell me my dog is ready. After 3 hours, I felt the need to go watch and wait for my dog. I waited another 20 minutes or so. I understand the groomer needs to get a hold on my dog to do her job, but she held on to his chin hair as she was looking something up on the register and she did that multiple times. Now after 3 hours, my poor dog is tired of being groomed and the groomer is still taking her time. Inconsiderate! Over 3 hours for a 13 pound dog? Really? I had to go in and cut the grooming «short».
Its never okay for my dog to bite and we have no problems at home, kids or other dogs. Im definitely hesitant on ever bringing him back for a full groom. Truly disappointed.

This PetSmart has been consistently good for me and my puppy pal so I have no complaints at all. The groomers were friendly and informative when my dog had a little mat behind her ears and shaved it off for about $ 7. Puppy baths (dogs 5 months and under) can get bathed and fully groomed for about $ 10-​$ 20. I don’t buy supplies, treats, or toys here because they’re overpriced. For that, I go to Amazon or Costco, but they’ll have the occasional toys/​treats on clearance which are really good deals. Their frisbees are cheaper than PetCo’s which is great because my dog goes through one per week. This place is always clean and fully stocked and I’ve had no problems with customer service or cleanliness.

This is my local petsmart and i have always found the staff to be friendly. I find petsmarts not to have that wet dog /​animal smell line petco does (sorry petco but some of your stores really smell!) and the prices to be better. The prices are good considering the food i purchase, just wish there were more manufacturer coupons. The pet smart brand of laser pens seem to last which is good with four cats :)

Got my puppy groomed here, the guy who groomed her was awesome.

Was shopping in the store when I was almost hit hard by a tennis ball. To my surprise it was thrown by an EMPLOYEE trying to get rid of a loose pigeon in the store. After laughing he threw it again with a store full of customers. I would like to believe that someone working with animals would have more compassion. On top of that I am 5 months pregnant and would like to shop without the threat of someone hurting my unborn baby. I will never shop here again!

We only came in for some hamster bedding, but after the kids saw the critters they wanted to hold them all! As a young gentleman passed by asking if we needed help, my girls asked if they could hold a guinea pig. He went to get the keys and spent at least 15 – 20 minutes letting them hold several of the different small animals. He took time to explain different things to the kids and showed them how to hold them properly. It was a fun experience that they won’t forget. It was a nice addition to our stop. :) The lady working at the register was also very friendly and conversed with the kids about their new hamster. I think they may prefer PetSmart over Petco now.

I think this place is not bad to shop. It is easy to find whatever you’re looking for and they have good customer service., they help me really fast.

I’m updating this because I come here often. I get my dogs nails dremmeled and filed. I brought the boy in 2 weeks ago for a bath and general cleaning and Olga did a fantastic job. I mean, he looked sooooo beautiful. I highly recommend Olga. My boy hates getting his nails done. He fusses a lot and she is so patient with him. I still can’t get how great he looked, how clean he was and how soft he was. Trust me, Olga rocks. She is the ONLY one I want touching my dogs. If you use her, please make sure to bring some tip $$$$. They work so hard for so little. Olga, thanks so much for taking care of my «kids»!!!

I can’t stand the manager Michael. Let me know when he’s fired so I can start shopping in there again. I bought a dog crate and then a few days later I got a $ 5 coupon off a crate. Asked if he could do an adjustment and he said id have to return the crate and rebuy it to get the coupon. Went to the rainbow store and the manager adjusted it with no problem or hassle. Michael has an attitude and very cocky. Also Dave the district manager didn’t care to much of michaels behavior seeing as he never replied back to me.

This place is slow as molasses for fish. There are crickets on the floor and occasional doggie accidents. Grooming is good tho.

Every one so friendly ! I bring my dog since he was 4 month old ! I got puppy class our teacher was so great ! Price of grooming is $ 27 and they did good job !!!

Not my neighborhood Petsmart, so I don’t go here very often. We were sent here by the other Petsmart be cause they were all out of what we were looking for. The store seemed clean and employees pleasant, but none of them stopped to say hi or fuss over our pup like at the store we frequent.
They had the product waiting for us at the register in the front. It was a weekend so it was a bit busy, but they opened up another register for a quicker check out. The only thing I realized after we had already left, is that they didn’t ask for my Petsmart card at checkout.

Good store, clean and friendly employees.

I like Petsmart because they are a little cheaper than Petco. They also have a much better and larger selection of products. The only problem is that my dog has food allergies and eats Natural Balance food, which they do not sell here. Therefore, I have to shop at Petco more often.
However, I still come here to buy other things, such as cat food, treats, toys, and whatever else I can possibly spoil my babies with! This store is always clean and stocked well.
Customer service is always a hit or miss. There are days where 3 different employees will greet me and ask if I need help. Other days, I will see a bunch of employees hanging out and talking story in the front of the store by the registers. I also noticed that the cashiers here do not ask for your PetPerks card, which gets kind of annoying when you are buying products that are on sale. At Petco, they always ask for my card, whether or not I am buying something on sale, or regardless of if I am buying one or ten items.
I am still hoping that one day they will start selling Natural Balance products at better prices!

So being that we now have two doggies and this is the closest pet store to us, we are frequent Petsmart shoppers. Petsmart may be a lil more expensive than Walmart which is right next door, but they do have more of a selection. We’ve taken the fiancé’s family dog to get groomed there and they were very reasonably priced. They now have a Martha Stewart line, which has cute dog bowls/​dog clothes, etc, but at a higher price. You can find really good sales after big holidays and stock up on rawhides, etc. I’m not sure how the other pet selections are, but for dogs, they seem to have a variety of items. You can also bring your furry friends into Petsmart, which I have on occasion. OOOOHHHH and there’s a Petsmart card, which you can get discounts and coupons on the mail. Overall, a good place to buy almost everything you need for your pets!

This Petsmart has everything your pet needs. Sometimes their sales are super dooper awesome that I can’t believe I choose to go to Walmart or Pet Co for my pet needs.
Being a retail chain the only thing I can really rate them on is their customer service. Sometimes I noticed that the cashier just doesn’t look too happy. But, then you sometimes also get a really cheerful cashier once in a while. While I’m walking from time to time the other clerks greet me and ask me if I’m doing okay.
I do like this store and would keep going back.

This Petsmart usually has its shelves stocked better than the one closest to where I live. That was the case again today, and I took the opportunity to stock up on things I needed.
The staff was quite courteous. I wish they’d change places with the store on West Charleston!