PetSmart

I took my dog to be groomed there for the first time two days ago (we have been to other location but not this one before) and he is still no ok. I am not happy. It took 4 and ½ hours, his cut is lopsided, his ears were not cleaned, the lady that gave him to me had no paper work on what was done, she couldn’t get him because there was an «aggressive dog lose» are the words she used and the place was dirty. He had hair everywhere, my car, my coat was full of left over hair like they didn’t blow it off at all after the cut. I was very disappointed and will not be taking him back.

i called today around 7:15 for the grooming and a young girl anwered with an attitude said yes we are open and hung up on me so i went there around 7:40 with my three dogs just to get thier nails trimmed i walk in and its the same girl that was on the phone we dont trim nails till 10 am. she should have told me this when i called instead of hanging up on me she never asked any quesions like what would you like to come in for, if she had i would have known this info and not wasted my time and gas money driving down there. get employess that arent’ rude now you lost me as a customer me and my four dogs and ill make sure i pass the word around that you are horrible, from now on ill be going to Petco on eastern Brittany is awesome there!!! it’s worth the drive to deal with people that are friendly and do their job

I went in to get a regular bath and grooming for my pug puppy and when I came to pick him up, they returned him soaking wet and he smelled worse than when I first dropped him off very bad.

Store always has a lot of customers, I can never seem to find staff when I have questions. I usually have to go to a cashier so I can be helped. Bathrooms are not very nice.

Over the Memorial Day Weekend brought my dogs in to get groomed. Unfortunately I did not have the paper work for their rabies but had their tags and the name of the clinic which where they received the shots. When I called to make the appointment I was told that they could call to verify. So drove down there and immediately got the impression that I was inconveniencing them and wanted nothing to do with helping me. The guy told me that they couldn’t call and that I need those papers, I was so upset and the fact I was going to spend at least a 100 dollars is their loss. My dogs have been there many times before and had no issues. Horrible customer service!

I came in to the store yesterday frustrated with my untrained just adopted pup looking for a crate. I walk around looking for help and find myself with an employee Flor. She made it a great experience my puppy was nervous in the store she made him feel comfy. I was so unsure wether to get a crate or kennel she explained the benefit of both compared prices and sizes for me. I had a lot of questions about training, showers and just overall 411 and she answered them all. I’m sure she spent at least 30 min helping me out not once did I feel rushed and it was close to closing time. She showed me around for things that would benefit my pup gave me great tips. In the end I went with a crate! Without me asking she pick up the crate and took it to the register she even offered to take it to my car! She has great customer service and I hope she is there every time I go! She’s awesome. Also as I was walking out the security offered help as well very friendly staff! P. s. Her service was so great I created this Unilocal just to give her credit. Thanks for your help Flor :)

It’s a PetSmart just exactly like all the rest of them.
I can’t stand all the caged guinea pigs, they look horrible and as an owner of a guinea girl who lived 9 years my heart breaks and I want to buy them all and let them live a beautiful life at my home but wow…
I have seen tons of floating fish here which also breaks my heart.
Anyway when you look at the dog toys here they will be almost double what you can pay on Amazon. My boys like getting toys from Amazon because it makes them excited to see the box and what is inside. Spoiled yes.
I cook for my boys and as far as their dry food they do not carry the dog food I feed the boys, which is Natural Balance and Halo… I wish they did :(

WOW. UNBELIEVABLE! I just witnessed a «trainer» absolutely publicly scold a patrons dog. First, I don’t care if this misguided pet owner has sought your «expertise» Your actions are the equivalent of scolding someone else’s child in public… harsh enough to make those around feel uncomfortable. Second, I feel sadness that owners find this acceptable. Shame on this specific Petsmart trainer. Third, to the man with awesome orange Chevy Nova and Husky PLEASE search for a healthier approach for your dogs sake! Not to mention just had our products thrown into our bag and a receipt in my face with major attitude by some rude cashier. FAIL!

went to this location just yesterday to take my dog for a check up and before we had even got to banfield, I saw a pet smart worker, an older Caucasian lady with dirty red hair, I tried to stop her to ask where the restroom was located. all I got out was, «excuse me ma’am» and she put her hand up, looked at me while walking and said «I’m already off work. I don’t answer questions when I’m off.» then continued to walk away. I don’t know about most people, but I’ve done customer service and it does not take 5 minutes to find out what the question is and direct to an appropriate person without being rude as hell.

I find this location is very convenient as it is located in a large shopping plaza which can make for an easy shopping expedition of need be
The staff at this location is very friendly for both the store and Banfield. You can easily tell that the majority of the employees are pet owners/​parents themselves. I especially love that when you’ve been here enough times, they know you by name as well as your babies (puppies/​cats) names. It’s also very convenient to be able to bring your pet into the store and allow them to pick put what treat or toy they prefer.
Grooming and veterinary services that are offered here are very good and reasonable. The staff is very knowledgeable. I never hesitated to bring either one of my babies here.

I signed my dog up for training classes and every other class was canceled. When I went in to get a refund, they tried to charge me for the classes the classes that she took. Which I would’ve been okay with if they didn’t cancel more times then she attended. Anyways, when I went in to get a refund, they tried to tell me I had to wait for a cashier, even though I was talking to a manager. I told them i paid with cash and they insisted I paid with a Visa. I ended up leaving so I wouldn’t have to wait any longer and they called and said they’d have my refund waiting as long as I came back with the visa I paid with. I searched high and low for the card, even though I knew I didn’t pay with it and ended up finishing my receipt, the same receipt that said I paid with cash.
Now I’m here at Pets Mart and the trainer did a COMPLETE 180 from when i was in class. When she found out I was getting a full refund, her exact words were «I’m not going to be able to ring you up because I think it’s ridiculous that you’re getting all your money back.» WOWWWWW! Talk about customer service! You’re great Penny! Now convince me why I should’ve stayed! At the end of the day, they tried to jerk me around with how I paid and then they were completely rude when I came to collect.
Ps. I forgot to mention that they tried to say I already got my refund. Lmao what a joke.

The Salon Store Manager «Mellissa Contreras» handled a delicate matter. She listened, gave us options, and gave us a resolution. I expected a defensive staff in denial but instead she accepted responsibility and resolved the issue. It was a great sense of relief being that we spend a lot of money at the store and salon. She made us feel appreciated. Thank you Mellissa! Great job!

This store is so nice I love taking my dog here to get treats or buy new toys for him. I love the comfort of being able to take him with me. That have such a great friendly staff and they have such a great selection of products. Everything you could need for your pet of any kind you will definitely find it here. Love this store.

LOVE, LOVE, LOVE THIS STORE! The things they do for strays warms my heart. My dogs love the treats we bring them back, and the toys are always a hit!!!

Love this store!
Employees are so very helpful! We had a stray cat who had kittens, and then abandoned them. A very patient gal at this store helped us with what we needed (‘formula’, bottles, etc) and gave us advice on how to handle the little angels. Fortunately, ‘mom’ did return and took care of her brood.
On another occasion, I was in the store to really take a hard look at the cat food, both wet and dry, as I was concerned about all the bad pet food stories (i.e., ingredients from China, pets getting sick, etc). I was helped by a very nice older gentleman, sorry I didn’t catch his name, who absolutely understood what I wanted, and explained about both Hill’s and Science Diet foods being made in the good old USA (imagine that!). We’ve had good luck switching our cats to the Science Diet dry, but they won’t take to the wet. Still eating Fancy Feast, which does get some of its ingredients from China. (Ingredients that apprarently they can’t find in the US, per their email to me… um, what?). We will still be working on converting our kids to a US-​friendly or even organic wet pet food.
I truly appreciate all the help the employees of this PetSmart have offered. They really do know their stuff.

My go-​to PetSmart! The people here are always nice and friendly when me and the pups roll through for some pet goods. I believe I even picked up a few fish from here for my fish tank and they are still alive today contrary to most chain pet stores where all the fish are sick and on death’s door when you go and choose ‘em out. This location is relatively clean and well kept. My wife and I usually frequent the groomers at PetSmart to get their nails trimmed and like mentioned earlier, they are nice and very friendly (shout out to my braddah from Hawaii. howzit!) and always willing to answer questions.
Not too shabby PetSmart on N. Nellis! Keep up the service and I’ll be coming back time and time again. See ya when the pet food runs out!

We came in from out of town and got our 5 month Jack Russell Terrior «weezie» groomed. She was barking up a storm not being a happy camper, but I figured she needs to learn. I was told to pick her up in a couple of hours. Two hours passed and she was not ready, I was told to wait 45 more minutes. When she was ready, Weezie was very calm. The groomer said she finally got used to the groomer. I took her home and an hour later she had a seizure. I immediately called the groomer and they said that sometimes a puppy could have a seizure if it was really stressful, but to watch her and bring her in the morning if she has another. The store was closed when Weezie had her second seizure. She had them all night one every hour. In the morning I called Bansfield and told them what happened and they said to bring her right in. When I got to Petsmart there was the tech that handed me Weezie. She told me she saw that Weezie had a seizure and told her supervisor Melissa. So when I got to Bansfield, I spoke with the receptionist and she said that Melissa came and asked her if puppies could get seizures. Being a receptionist she did not get the doctor she instead told Melissa that puppies do not get seizures. This was all new information to me, no one informed me of the seizures until then. I went in and spoke to the doctor and asked what is going on, my dog was fine yesterday and today she is having a seizure every hour. I questioned the care that was given at the groomer, possibly got dropped or she could of eaten something. The doctor said no, it looked like distemper, and was beyond what they can do at Bansfield. So I was referred to another hospital which we went and they wanted to hospitalize her and try to treat her with more medication. I asked if they could give her medication so we could get home. They did. This morning we went to our vet by our home. Her respiratory had been compromised and the seizures had taken its toll on our poor Weezie and there was nothing they could do but she could go into ICU somewhere else but that would just buy a little time. The doctor said it was way too late and she would probably not survive. So we put her to sleep. She was only 5 months old.
Word of caution. Know where your dog is when they are getting groomed, Petsmart takes them behind closed doors. I found out they have a cage where they put the dogs in to be dried. The techs do not use their judgment on warning you if something has gone wrong to your pet, as what happened in our case. Take your pet to a less of a over crowed environment. You never know, it can happen to you! I no longer have a happy little puppy named Weezie and I do blame Petsmart as part of the problem my little puppy had.

This store is huge! I absolutely loved taking my Spring & UNO here! It was there first time and they loved it. All tail wags here! The staff was friendly and there were a lot of things to choose from! Very clean and homey store.
My kids approve!

Penny is the most amazing certified dog instructor! It is a MUST to take your puppy to one of her classes!

It’s not bad, but it’s not great either. But it’s convenient for me.
Not the best selection of dog bowls/​watering dishes. However, they do sell Nutro, which is what I feed my dogs. Sometimes you can get really good deals on BIG bags of dog food. You can never have too much, I think.
The parking lot is usually a mad house though and I’m a little weary of letting my pups out in the lot, even if they are leashed.
So it’s nothing special. Just a PetsMart.