Pecos Russell Animal Hospital

I took my dogs in today for the first time and I have nothing but great things to say about this veterinarian office. The office staff: Tasha, Audrey, Jessica and Angela that I dealt with were so nice and they really really love animals. The care was great. This office was very personable and compassionate. I’m so happy I found this place!!!

I would not recommend Russell Pecos animal hospital to anyone. First my dog got misdiagnosed and then after returning his illness did not get treated correct. I finally decided to get a second opinion and thank god I did because it saved my pets life. My dog ended up in the ER with ketones in his urine and other severe conditions due to the wrong treatment received at Pecos Russell animal hospital. When I picked up his records it was written down that he had ketones already and yet they had failed to acknowledge it and treat immediately. I spent hundreds of dollars for incorrect treatment. I am lucky my pet is still alive as for right now we fighting neuropathy, UTI and pneumonia. Needless to say that I do no recommend not ever that you seek advice or help especially if it is life threatening! I wish the clinic would keep in my mind that families bring their pet there for help and the vets would not look at them as dollars but as family members!

I had previously used Pecos Russell Animal Hospital for over 10 years. I will divide this review into three parts: The Good (The Vets), The Bad (Front Office Staff), and The Ugly (The Office Itself).
The Office Itself: Grade F
This is THE filthiest office I have ever been in. Four years ago I complained to someone that it was getting awfully dirty. You can always find either dog poop, vomit, blood or a combination of the above in the offices and in the hallways. Now it is nothing short of disgusting and smells entirely of urine. This office should be closed down for two weeks while they hire someone to clean it out. It’s not just the offices, use the restroom in this place. No one has cleaned that toilet in months. I once commented to the office staff that there was blood in a room. The girl came and looked at it and said ”I think that’s bloody diarrhea.” Oh. Much better. And all she did was throw a towel on it. The Vets must be used to the filth, and they just don’t notice it, but this place is gross. Go visit the Animal Hospital right across the street to see what a clean, well-​taken care of facility looks like. Pecos Russell? Clean yourself up!
Front Office Staff: Grade D
I’m sure it’s hard to get decent help, especially when they probably pay these girls minimum wage, but this office gets the lowest of the lowest. Not sure if Audrey is still there, but there’s nothing she likes better than discussing personal office business either on the phone or to other employees themselves. Not to mention when I had to put my 14 year old dog down she yelled to the entire office ”Molly! The charge for the euthanasia today is…” Great. Thanks for letting the entire office know I was there to put my dog down. It’s not like I’m not completely destroyed at this point, let’s share with others. Just tacky. Also not sure if Lauren is still there but she hates her life, hates her job, hates the people who come in, etc. etc. I’ve seen her snap at employees, at customers and at the Vets themselves. The other nameless girl who was there when my cat had surgery (and subsequently died) could barely answer my questions when I called in a panic. She told me to call poison control and she didn’t have the number (Really?!?). She told me over the phone they closed at 3, and that seemed to be the most important thing, because she told me twice. At the office itself, at around 2:30 p.m. she joked that the office was closing in 30 minutes. Inappropriate considering my cat was very ill. When she asked me to put a deposit down and I asked how much she said ”Just $ 600.” Just $ 600?!? Like I was paying in tic-​tacs or something.
The Vets: Grade A–
The Vets are good. They care, they take time with your animals. I have no issues with the Vets themselves. I’ve seen Doctor Z dozens and dozens of times and she is kind and patient. She also understands when you don’t have $$$$$$$ and you need to take care of a problem. She even gave me her cell phone number and had to meet me at the office at 1 a.m. because of a bad reaction my cat had to being put under. She’s wonderful with your pets and never seems in a rush. I also loved the vet who worked with the Alaska dogs. Wish I could remember his name but he was great too. Dr. Paetz I have only seen a few times.
Overall I wouldn’t recommend Pecos Russell Animal Hospital. If they cleaned the place up (I mean SERIOUSLY cleaned it up. It needs a crew!) and hired some front office staff that was pleasant and had better work ethics it would be a great place to take your animal.

This place was VERY unprofessional… The original owners of my puppy suggested it so we just went with it since her shot records were already there. I walked in and the woman at the front desk didn’t greet me or acknowledge me even though I was standing right in front of her waiting to be checked in. I finally spoke and she handed me a clipboard without saying anything.
As I was filling out my paperwork, a large cat jumps down from their desk and starts heading over to me. I exclaimed, «I’m afraid of cats and I’m allergic to them, please get this cat away from me and my dog.» No response. They literally glared at me and continued to let this cat get closer to me and my dog.
When it was finally time to go back and give our puppy, North, her vaccinations, they tell me to «weigh her over there down the hall»… as if I’m giving my puppy this checkup by myself? Ok. then we head to Room #1, where they left both doors open at all times so we had absolutely no privacy. People were sticking their heads in and exclaiming how cute our puppy is, WHILE she’s getting needles put in her.
When I was ready to checkout, I stood at the counter for at least 7 minutes before they noticed I was standing there ready to checkout. When I had previously called asking how much the second vaccinations would cost– they told me $ 38 total. She then rings me up and asks for $ 108. When I asked what the extra charges were she said it was for parasite testing. something we didn’t even ask for.
We paid the $ 108 just so we could get out of there as soon as possible. Will be looking for a new vet immediately.

The last time I took my Shih Tzu, Bandit, to be groomed, I was told he needed vaccination which cost extra. When I picked my service dog up, he was very quiet. For the next 4 days he responded as having a very traumatic episode. When I called about it, I was told every thing was okay. But it concerned me that he was not himself. I would not recommend this place nor would I ever take Bandit there again.

I like this place because their boarding is cheaper than anywhere else. $ 16/​night. You can’t beat it. BUT…
I don’t like the woman who works there. She is bossy to the other employees and will carry on a personal conversation for like 15 minutes while I’m waiting to be helped. She is slow, just goes at her own pace with no regard for anyone else. AND she claimed that I never brought in my dog’s leash when I brought her in because they don’t have it back there and it wasn’t marked on a page. I insisted that I did leave it there and that it was an expensive leash, but I figured there was no point in arguing if someone decided to rob me. I get a call the next day saying that she found the leash and that I can come pick it up. She DID apologize for the inconvenience, so I did appreciate that. But when I went in to get it, she hastily told me to shut the door behind me instead of greeting me and being nice. So I snapped that I was just there to get my leash and took off without a word. Customer service. Being friendly goes a long way. Someone needs to teach this lady a thing or two about that.

The vets are great but, Lauren at the front desk needs another job… she’s a b — -! Brought my dog in and vet was delightful but, forgot my Care Credit card! You’d a though I was some dead beat that came off the street. She embarrassed me in front of others in the waiting room by saying The we’re to take my dog in the back as I didn’t have funds to pay… which I did but wanted to use the credit as I don’t get paid until next week! I will never go back after how rude, inconsiderate and unwilling to take my debit and then let me call her when I got home with the credit card. She wanted me to leave my pet go home and return… as a two time cancer survivor I am very tired by 3 pm… I just paid and will never return. I was treated rudely, and never would leave my baby with the Nazi Lauren. Good job Lauren you lost a client for the firm and I will tell everyone NOT to go there because of you! Didn’t your parents teach you manners?

Just great! I have boarded my 3 dogs and cat here and they come home so happy and healthy it’s like home away from home for them. I am able to relax when my husband and I travel for work and can’t take our fur-​babies. The staff is helpful and friendly and always ready to give me an update while we are away.

Good place

Not all vets are created equal.
When my first dog chose me over ten years ago, this is where we took him for his very first vet visit. Since then, I haven’t been able to find another vet that even comes close in terms of ability and service. Not for lack of trying.
In those 10 years, I’ve moved around quite a bit, yet I always found myself back here… even when I lived in another state! I can’t even recall how many different vets we’ve visited, but I estimate at least 7 or 8. Why did I change vets if I’m so high on Pecos Russell? Convenience, because, well, living in another state really puts a damper on things.
Regardless, I’ve made and will continue to make the drive without complaint because I know my dogs are in good hands. In fact, the reason I’m writing this review is because I took my oldest dog just recently. The symptoms he displayed occur periodically and was diagnosed by an out-​of-​state vet a few years ago as some genetic defect. After $ 800+ in lab work and x-​rays, I learned… nothing. They couldn’t figure it out.
However, last year Dr. Paetz did a quick exam and said it was (drum roll please!): allergies. So every year I pick up some doggy benadryl and voila! my pup is good to go. I could have got bent over by Dr. Paetz and her team, but that’s not how they roll here. Just remember, not all vets are created equal.