Papa John’s Pizza

Beginning of football season. Asked wife to order pizza online. 10 minutes later I wondered why my wife had not sent me to pickup the pies. Went into the room and she was nearly in tears. I guess she had ordered online and the website went whacky. She called the location to make sure that the order had actually been submitted. The customer service guy was giving her such grief, like she was trying to steal something.
He was talking to the General Manager the same time that he was talking to my wife. This conversation went back and forth for 5 or 6 minutes with my wife at one point telling the guy,. «I’m sorry bout your website but it sounds like you don’t want to take my order.»
I went to pickup the order and spoke to the General Manager. I showed him physically the pic of the website where we had ordered the pizza.
He acted like nothing had transpired and noticing that I was getting pretty agitated, ask me what he could do to make it right. I told him that first he should have the crew member call my wife and apologize. (this still has not happened) and secondly, straighten the crew member out about customer service.
Once again. I’ve purchased pizza from here on numerous occasions. Sadly, I will never purchase from here again. All I wanted was a stupid pizza and now I have to watch my wife be upset for the rest of the night.

very bad service… not friendly… both STORE and ONLINE… very bad service…

Found a good special online and called them for delivery. I was told that I can only order that special if I order the pizza online. Ok (?)
I then spent the next several mins making an account online, making the order and putting in my credit card info. When I was finally all done I pressed «send» and the website crashed. (Ahhhh) I tried it again and same thing… My order could not be processed.
I called and told them what was going on with their website and if I could just please order over the phone since their website was not working. Was told they couldn’t give me the special price for the phone order… Even though I can not order it online right now.
Wasted enough time with this place. I went somewhere else that was happy to take my order over the phone.

I’m pretty much done with this Papa John’s. The only thing consistent in their service is the hour long delivery times and sending the wrong pizza with my order. I have enough Papa Points for a free pizza but I won’t even use it because of this location.

Best service! Staff is so kind and down to earth. Not to mention the pizza is amazing! So much better than the one on 4444 craig crossing (which I will never be going to again). Excellent service, thank you so much!