Papa John’s Pizza

Worst service! Lady on the phone was so rude! Told me at 1015 it would be 25 mins and it’s now 1116 and still no food! Called them to see what is going on and all they said was there closed and the pizza should be here 10 mins well when we got it it was all cold and they didn’t even give me the right food but they said it was to late n we’d have to talk to the manager ass holes

Should be able to leave a negative star review! Worst experience ever — we were «brought» the wrong pizza and are still waiting after 3 calls for the «right pizza 2 hours later! And since I paid on line I have still been charged– stay away there are many more pizza places in town! Ordered pizza in line at 6 pm.- it’s now 8:18 pm

I really don’t eat papa johns all like that but I had a cool deal from my bank to get some cash back on my purchase so that’s how I ended up here. The online ordering is pretty efficient and the time that they disclosed my order would be ready it was actually ready! I was impressed because sometimes even with other pizza places never have it ready! I might be a fan now since they have a rewards program of some sort. Super cool!

This will be the first and last time I order pizza from Papa Johns… We just moved to our new home and this is the location that is closest to us… Ordered pizza at 8:21 pm online, and even called location for delivery confirmation… Said our pizza would be delivered in 45 mins or less… An hour and a half later, I called and spoke to their manager (Malcom) Answered the phone very rudely… Rudely told me that my pizza has been sitting there for over an hour, Rudely told me that he could make us another pizza, Then rudely told me that they only have one driver… VERY UNACCEPTABLE!!! No customer service WHATSOEVER!!! If I could give them no stars I would… Corporate office notified… WILL NEVER ORDER HERE AGAIN!!!

If I could have given 0 stars this would have been a better representation of how bad this service was. On Thanksgiving day I went onto the papa john’s website to order pizza for my co-​workers. At the top of the screen it said «taking online orders» but after my order was charged it notified me that the place was closed. Eh i’ll take part of that blame I guess but I wish I had only known that it was going to get more frustrating than expected. I called the store and to verify that my order was still in their system. The guy on the phone was so confused and said that there was no order, but my online bank statement said differently. After calling two other Papa John’s the same idiot called at 11:10a and asked If I still wanted the order that was made online yesterday. Well I guess I’ve waited this long why the heck not at this point. My lunch was at 1p so I requested they bring it around that time, the guy said «yeah sure». After calling two more times to verify if the pizza was out for delivery I finally received it at 1:40p (Goodbye ¾ of my lunch time I didn’t want you anyways). If my card hadn’t had been already charged for a tip… well there simply wouldn’t have been one. So I sit down, open the box and grab a luke warm slice out of the box to finish up my lunch that was finally here. I would have mentioned the partially burnt knots but eh enough people have pics posted to validate that already so no need. Best advice: If you have a choice between Papa Johns and a Tony’s pizza just go with Tony’s (Your welcome in advance).

Pretty good pizza with a decent staff. They usually don’t dissapoint. Great thing about this place too is that there are always coupons going on.

Like so many others on here, I have to give 1 star to leave a review. After the last couple of orders of garlic knots I’ve ordered being over cooked (burnt), I guess I figured that if I asked specifically for them to be cooked for a less amount of time, that they would get the hint that I did not want them burnt again. Nope. Still burnt. Still totally frustrated that even having to wait 10 min in their store that they would actually do them right. When I expressed my disappointment in the outcome, I immediately got attitude about it. Another 15 min they wanted to re make the knots. Forget it, I’ll just give them to a homeless person. Will not spend anymore time and money at this location. Hopefully after enough negative reviews, corporate will get wind of the crappy products coming out of this location and fix something.

Worst pizza I’ve ever had. (Not an exaggeration.) We tried the new Grilled Chicken Margarita pizza. There were about 2 piece of tomato per slice and 2 – 3 pieces of chicken. The «thin» crust was tasteless and over cooked. Waste of money. I thought Papa Johns was running a new campaign because they improved their pizza… but they didn’t…must just be to try and make sales. Go to Marco’s instead… way better.

worst eveything ever!!!
stay away !!!
garlic knots undercooked
pizza like on a cracker
sauce no flavor
ugh
wings grey n sauce poured on top
Had to give 1 star in order to post.
However —-stars
Go to PIZZA HUT
Or at corner for $ 5 at cicis’
Or even $ 5 $ at 7 – 11 at other corner. Don’t hate its GOOOOOOOD

The worst pizza i have ever eaten. I must apologize to little caesars I’ve been telling people for years that little caesars was the worst. If you need a laxative don’t go to the drug store just go to papa johns.

Called in my order for the Philly Cheesesteak Pizza. I was there in 15 minutes for a pick up and out of there 5 minutes after. Staff was quite friendly but horribly exhausted. Had no problems.

Delivered the totally wrong pizza to me again. I must be an idiot to order from these guys. Young Woo’s pizza is sitting on my counter cold, lol. My pizza is on his???
Forget the national advertising these local guys can’t run a business.

Guy on the phone was not friendly. Condescending and unorganized. Pizza was also not good.

3stars only for being apologetic !!! I ordered take out was told 30 min so I was there!!! Pulse sat there 15 min only one guy working in the inside!!! Can’t believe it on a Saturday night!!!

I love papa Johns. I have always had great customer service with the exception of this location. Got my order wrong, delivery girl basically threw the food at us and ran so we didn’t realize until she was gone. When I called the girl who answered the phone was rude and put me on hold only to pick up and say she «couldn’t like do anything» put me on hold for the manager who also didn’t know what to do (perhaps have the driver turn around?! Or even apologize perhaps?) .
Hopefully we will be able to order from a different store in the future or corporate will get a handle on this location. Pizza is really good and vegan friendly so I would hate to not order from papa Johns anymore.

There’s about 4 pizza places within 2 mi of our house but chose here because of the garlic sauce and peppercinnis. Called, ordered, guy on phone said it would be over an hr for our order to be here. Our hearts were set so we agreed. An hr exactly we received a VM from the driver saying he was here (9220) but our address is 9290. Then he proceeded to say he was here, knocked, called, got no answer so the order was canceled. Wtf?! No knock. And we have a dog who barks at every outside noise!!! So frustrating! Called the place, girl on the phone sounded annoyed then asked if I wanted to talk to the mngr. he listened to me vent, apologized and said the next driver will deliver it within 15 minutes. We waited 30. Heard nothing so called back and canceled before calling dominoes. as soon as we hung up with dominoes the door bell rang and papa johns was here we told the young guy we didn’t want it and he apologized saying he heard about the confusion and it was on the house. We tipped him $ 10 after hearing him tell us how horrible a new delivery guy is. Then called dominoes back to cancel. 2 stars only because of the guy who was so annoyed with the new delivery guy

The auto-​generated email saying that the owner would contact me was a complete lie. No call. No email. No anything. Well, it’s cool… There are other choices out there.

I called this location 3 times and was put on hold for 10 min each time. Poorly staffed, and poor customer service. I understand it was 9:30 and night but 30 min hold is excessive!

Terrible staff n service!!! At least for tonight. The gentleman did not wash his hands after handling my cash before touching raw chicken and then cutting pizza after that.

Sorry Papa John’s, but my experiences here have left me really, really disappointed.
My first experience with them was about a year ago– I had a coupon for a free small cheese pizza. Okay, it’s a free pizza, so I didn’t expect much. Except when I got home and opened the box, there was a SLICE missing… I call them up and they had me come back & upgraded me to a large cheese pizza.
Alright, so I decided to give them another try yesterday, since there was a Memorial Day deal. Ordered a large pizza with 16 wings for carry-​out. Said it’d take 15 – 25 minutes to finish. I arrived there a little over 20 minutes after I placed the order and as I walked in, I get a call from an employee there telling me they did not have any wings and that they had been waiting for over an hour for them to be delivered. Thanks for letting me know earlier! It wasn’t until I paid for my pizza that they actually even put it in the oven.
As I waited for my pizza, I saw a huge COCKROACH the size of my thumb near the drink cooler. But hey, at least it was dead.
They sincerely apologized many times and the manager (I believe) gave me a free order for next time. After seeing the cockroach though. I don’t know if a free meal is worth it.
So 1 star for making up for mistakes, but they shouldn’t have to be giving me upgrades and free orders in the first place.