Pampered Pets On Wheels

What an awful service!
Do yourself a favor & read the contract thoroughly before using them! It’s BS!
1^st They (Katie) wouldn’t return my emails, then finally made the appointment & received a msg the day of asking if they could come 4 hours early– um no. Also after filling out their required online forms, somehow they didn’t have my phone number or address & never asked for the forms! There were 2 girls who showed up, Katie & her assistant. After washing my dog, she was left sitting in the tub wet & shaking until I finally said something. Also while she handled my other dog, she let him choke himself to the point I had to jump into the van & loosen the collar they had put on him. The other 1 dropped my dog and he ran back in the house. I had to cut the service short (they did 1 dogs nails, ears & bath & my other dog a bath-​If you can call it that) Their own website states that for $ 25 the dogs get a bath, anal glands checked, a detailed brush out, and a bandana or bow. They used MY dog shampoo, didn’t clip his nails or dry him & dropped him! but still charged me full price @ $ 25/​dog! Not to mention how traumatized he was after. Then they threw in a HIDDEN service fee of $ 15 (clever way of ensuring a tip?!) I guess you need to charge shady service fees when you know you’re a FUGAZI
NVR AGAIN ~ SO UNPROFESSIONAL
I actually did tip the assistant $ 5 but I felt like they shouldn’t have charged me for my dog that they hardly serviced. No nails No anal glands, No teeth, No Nothing! All they did was get him wet with my shampoo — didn’t dry him but for those 3 – 5 minutes charged me $ 25
I should’ve trusted my instincts not to use them as soon as Katie was so rude in her emails & on the phone — she can fake being nice in person but not her lack of professionalism. lotsa luck ladies

Love Ashley, she did our dogs and was so gentle with the older one, took her time so she wasn’t afraid. The pups look amazing.

Today was the 1^st time I used them I have two pit bulls the puppy which is a male and a female that is 8 years old my groomer was great with them gentle caring introduce yourself to them they were on time polite couldn’t ask for better customer service they have a customer for a long time
I had the best groomer Ashley

I have used Pampered Pets On Wheels for several years now for our dog Bailey. Katie and Ashley came out Monday and did a great job. Prices are reasonable and on par with other grooming places. I just love the added convenience of being able to book online and have them come out to us. They are always friendly and professional. I highly recommend them.

Pampered pets on wheels is a great alternative to taking your pet to the groomers. They are slightly more expensive than bringing your cat somewhere but it is 1000% worth it. My kitty is petrified of the carrier, car ride, and entire grooming experience, so much that she would foam at the mouth, pee in the cage, and throw up for a week after a trip there! I knew there had to be an alternative so I called pampered pets. I was able to get an appt for the following week, and they showed up right on time at my house nd ready to work.
Ashley was polite and super understanding for my need to usher my cat into the van and pet her for a while to reassure her. She came back exactly an hour later as promised, with my little baby wrapped in a towel, and she was totally calm and not meowing. She looked and smelled great too! I am so happy with the service I received from pampered pets. They were so professional from start to finish. .and finally I have some piece of mind knowing there is a way to groom my cat without traumatizing her. Will definitely be using them again!

Ol Bandito was DIRTY! First time ever using a mobile groomer and was lucky enough to get Katie out the same day! Bandit has never looked better and we didn’t have to wrestle with him to get him the car. Worth every penny. Call Katie and she will take care of your loved one.

This was my first time using a mobile groomer! I have two small dogs miniature poodle and shitzu mix and Katie did an amazing job on both… best groom I’ve seen in town! She was very gentle and patient with my dogs and on time! I will definitely be using them for my future grooms and recommend to my friends and family! Thanks again Pampered Pets!!:)

Got our pup his first mobile grooming. Grooming done by Moe, she was fast and did an excellent job. Looks like we found our permanent dog groomer. A lil late but its understandable that other pets may take longer.

Moe is awesome! She was booked until next week but ended up coming by on her day off. Excellent customer service!

I just tried Pampered Pets on Wheels. It was suggested by my dog trainer as a better atmosphere for grooming my puppy. No stress from being around other dogs or crated while they wait their turn. Made sense to me. Katie made the appointment with me and had great customer service. She signed me up with Melinda and she was a pleasant surprise! She arrived promptly on time, did all the normal grooming on Hula, and left Hula looking like a million bucks! Well done Melinda. I will ask for her again and again. Should you do the same, you will not be disappointed with their service. Thank you…

First time using a mobile groomer. Moe did an awesome job of keeping my dogs calm. I have a shepherd mix that weighs close to 80 lbs and absolutely hates bath time. Moe got him in and out of the tub in no time. Moe took really good care of us and I will definitely be using her services again! Her trailer is stocked with all the necessities– huge tub, hoses, WARM water, dryers and she even sent our dogs home with sparkly bandanas. Thank you!

I’ve become a regular client of PPOW.
I had an appointment for both of my dogs at 10AM and they arrived right on time!
«Mo» was my dogs groomer and she was nice and friendly.
It took around 2 hours and 30 minutes to do 2 dogs in which she did a very good job.
However, there was inconsistency with pricing.
I have 2 dogs, both around 22−23lbs, same height, same build.
I have no idea why my other dog was charged as a medium size and the other one a small size. The last time I used the service it was a lot cheaper than what I had paid.
Regardless, Mo did a good job in taking care of my two dogs!

Moe did an amazing job on my little prince! I’ve always had nothing but a great experience with Pampered Pets.

Very disappointed made an online appointment and got 2 automated confirmations. Just to find out when I texted the main number an hour after the appointment that their trailers are being renovated. Now I’m left with a dirty dog who I have to take somewhere else.
Ugh!

This was written prior to new ownership taking over. I have not used them since the previous owners. I switched to another company.
I used to love them so much, but since they’ve had personnel changes, the business is suffering. My last grooming appointment was by far our worst. I have one «child» that needs a consistent groomer. I don’t think we’ve seen the same person in the last 4 or so appointments. At the last one, two people showed up and never introduced themselves. Plus, I later find out that they didn’t take care of the ears of one of the little ones. Lateness and bad communication seem to be the norm. I was a long time customer who really loved the service when Paul, Michelle, Marissa, and Sean were our usual groomers, but for the sake of my three little ones, we’ve had to move on.

Made an appointment with them after they came highly recommended to me by a friend. I got an email confirmation the night before and called/​emailed them with instructions on how to get ahold of me and where to park (I live downtown and it can be difficult). They never showed, called, or emailed me back. What a waste of time!

Scheduled an appointment online and appointment was confirmed via text. The groomer called 15 minutes after appointment time and said she lost her truck keys, but was right down the street and she would give me a call to let me know whether or not she was going to make it.
Groomer never showed up or called back. Usually I have much better service with pampered pets, but unfortunately I will have to find a new groomer. Myself and my 3 dogs are very disappointed.

Our dogs were groomed by Michelle and she is awesome! I called in the morning and they got me right in for that afternoon. They even showed up 30 minutes early for the appointment! I have a Husky/​Malamute and a Chow/​Retriever, both were very matted and they looked so handsome when they were done! Chewy has an anxiety issue and does not like the dryer which is why we were never able to take him to an outside salon. They were very patient with him and the fact that they let my husband help calm him down was great so they could finish their job. Will definitely be using them regularly!

I got my two bichon mixes groomed today. They are both about 20lbs and got the full groom for $ 55 each. They were matted pretty bad, so I told Marissa, who groomed them, to cut it as short as she needed to in order to get the mats out.
My appointment was at 10am and Marissa arrived no later than 5 minutes after that! She was nice and seemed to treat my dogs well. In my opinion, she could have been a little more personal with them so I felt more comfortable with the process. One of my dogs did get territorial at first so I know he can be a little more difficult to befriend, and I understand that it could have been uncomfortable.
Other than that she did a great job on grooming my dogs, and it was very convenient to have the service right at your door! Make sure to have space outside of your house for their vehicle with a trailer hooked up, as well as an outlet for them to plug into.

I like.
I’m not organized, wifee might say «impulsive» when she’s being polite and just roll her eyes when feeling less sensitive. So when I see an impressive looking dog grooming rig driving through my neighborhood, I simply have to dash out into the road and flag them down.
Once the occupants had calmed down and realized I was not a «dog grooming truck/​trailer jacker» we had a nice conversation and they explained they came to my ‘hood frequently and could accommodate my mutts spa needs.
We schedule for 11 – 00 am today, they arrive at 10 – 59, plug a cable into the power outside my house and take Ozzy & Murphy into the trailer. I peeked inside to check it wasn’t a dog organ harvesting operation and even though I don’t know what that might look like I leave the babies and retreat back to the house for some very important work on my iPad.
About 3 hours later, the mutts are brought back to the front door. Smelling delightful, looking pretty, bandanas, clipped nails and HAPPY. $ 105 for both.
Just awesome!