Palm Beach Tan

Worst customer service & over priced! They clearly don’t care about their customers plus I was put on a dirty bad & you could even see a pile of hair inside the level 1 bed. GO TO BODYHEAT!
They apologized by sending me message on here & told me to email them to make to resolve the matter to sound like they care when they have my phone #. When I emailed them, they never even responded to my email. Very poor business & terrible customer service.

Awful experience. When signing up for $ 20 promotional ad, turns out that there were additional prices, making my final charge of $ 50. Which was fine… However I only wanted a one month membership. When I was signed up she told me my tanning would expire on the day I signed up of the next month. Therefore I thought I would need to cancel on that day the next month. So now I went in to cancel, come to find out they had already charged me on the first of the month. This was not made clear to me when signing up. Now I am charged for this month when I am not even in town. Also, Amber at the desk was not helpful and not understanding of the situation. And as I walked out of the salon she gave extreme attitude and presented herself very unprofessionally as she rolled her eyes and made a sarcastic comment. Nice try, I saw it. Awful company.

BEWARE. When you buy a package make sure they let you know they EXPIRE. I bought 5 spray tans for $ 140, i used 3 of them only to find out that my package expired. so 2 tans went down the hole. The manager reinstated one of them, but when you add up the costs, i just paid FULL price for all of them. They need to be more informative about what you are purchasing. I will not be coming back here.

I have been going to this tanning location for 6 years now since it is conveniently located right next to LVAC. Wow, what a change since PBT has taken over. Prices are super reasonable. They just finished up remodeling and it looks great. They have also updated some of the beds. Great place to tan — Staff is fantastic — why go anywhere else?

I have gone to a couple of other locations and just been pleased, but I absolutely love it here! The manager is amazing. She helped me pick my color and gave me the low down (as I am a fairly new tanner) and was super sweet. We also found out we share a love of the little mermaid! I vow to drive an extra 7 minutes now to go to this one instead of the one by my house. Thanks for being awesome!

So impressed with how the store has kept itself running after Colin left. Ive been a customer for 3 years now and when Colin told me he was leaving I was devastated. The new manager with blonde hair and staff have kept this salon feeling as if nothing has changed. Its always clean, has a calming atmosphere, amd each girl seems genuinely excited to see me come in. Everytime I come in here I leave with a smile!

I bought a packaged deal on Black Friday. I was told I could use one tan that day, and then have the other one as a credit on my account. When I went on Tuesday night the girls working said that wasn’t so. They said it had expired and they couldn’t do anything because they weren’t managers, and I asked for the manager but they said there wasn’t one there. I understand the girls not being able to do anything, it’s not their fault. However, this reflects on the company as a whole, I think I’ll stick to Body Heat tanning. Don’t say it will be credited and not tell me it expires…

This place is horrible. I went in to use the mystic spray tan and I went in only wanting two tans the manger have me a dirty look for not getting the extra tan. While waiting to tan a woman came out hysterical complaining that she wanted to cancel her membership because the bed never works. The bed she used was the mystic and apparently it wasn’t drying. The manager came up to me said it was broken I said it’s ok I don’t use any other beds I can dry myself. I go in and stolidly take my 2 rings off and put them on the counter. I know really stupid. Long story short I forgot the rings there. I realized the next day and called back. They didn’t have them. Well I called the next night liking for a manager. She couldn’t be found. I called again next day could t be found. I call in the morning four days later a young woman says two the two rings are here. I go in later that night and surprise surprise they aren’t there. One girl with short hair was super rude and was like «what do u want me to tell you they aren’t here and you signed a loss or stolen item waiver». She had no sympathy whatsoever. Another woman was like let me check the room again. I follow her and find out that the room and bed had been closed due to maintenance since I used it the Wednesday before. (almost 5 days prior) that just goes to show that no other customer had been on the bed to retrieve my rings but only the employees. Isn’t it their job to go in before and after each customer to clean and sweep the room. Yet they missed my rings ?? They are liars and I know an employee stole my belongings. This is sad. I will never use palm beach tan again.

This place is a rip off. I was assured my account was held/​frozen in July because I wasn’t going. I find out they’ve been charging me the entire time and when I tried to get even a partial refund they refused even though it was their fault and I haven’t been in to tan at all. They are thieves.

The female Katiltn is always rude to me when I come in the store, I feel so uncomfortable coming in when she is there. I have tanned at ob for 6 years or more and I’m debating cancelling my membership because of her.

I’ve been a member of Palm Beach Tan for roughly 2 years and absolutely love it! The salon is always well kept and the staff is super friendly and knowledgeable about all products and bed types. They make me feel important as a client and always have a welcoming smile to greet me each visit!
I’m sad to recently learn Colin will no longer be working this location as he has always been my go to guy for any questions or advice and has been a joy to see and chat with each time I went in. Don’t leave Colin!!! Stay at Rainbow so future clients can enjoy the best possible tanning experience with the best possible staff that I always had from day one!!! Best of luck at your new location… you will be missed!

I was only here visiting last summer when I got a free trial online. I met Brandy and she was amazing, after that I was convinced when I relocated here permanently this would be my tanning salon of choice. I haven’t regretted my decision since! The staff is knowledgeable, friendly, attentive and the salon is gorgeous! Although Brandy has moved on the Store Manager Clay is AMAZING and so is everyone else on staff. I will admit I have my favorites… Claire you rock!

Been a member for about 4 years now. When I first started coming to the salon the staff was on point and super friendly and had the best customer service. The past couple times I’ve been in I’ve been treated like crap. The customer service is horrendous. I thought I may have lost a pair on sunglasses there, so I called and the lady said she couldn’t even tell me if they were found on the phone and that I’d have to come in for her to tell me. So I go, she looked for 5 seconds, told me they weren’t there (good thing I wasted my time coming in) said they had a meeting and all the stuff got taken to another location. She gave me a number and said I could call but the other salon wouldn’t tell me either and id have to go there. So I called the other salon, the lady was amazing, told me everything I wanted to know so I didn’t have to drive 20 minutes out of my way.

I came here to inquire information on their prices & tanning beds. The guy working the front desk husky, white male scruffy face w blue eyes did not greet me when I walked in. He greeted the other women customers that came in. I was waiting in line & when it was my turn he asked me if the «customer» that was behind me can go in before me so he can check her in. Ok, well I was trying to become a client but, I guess she was more important. Then two other customers walked in & they had 2 wait & there was a lady yelling «hello» from 1 of the rooms as he went off to go clean. I will not be coming back here! The majority of the clientele here are Caucasian, well I guess do to the fact that Im Hispanic I could be ignored or asked to wait…

I am a long time customer & monthly member of Palm Beach tan in Los Angeles & have patronized both the WeHo & the Beverly Hills salons often –always enjoying lovely customer service .
As a part time resident of Las Vegas I was pleased to have 2 Palm Beach tan
Locations near my house & have frequented both the Tropicana & S Rainbow salons .
This eve I received most unprofessional service at the S Rainbow location — the young male employee made me wait nearly 20 minutes while he checked in clients who arrived AFTER me.
Instead of taking the 2 mins it would have taken to clean the bed for me — he checked in the other guests & cleaned the tanning bed AFTER 4 other people had gone into their rooms
Ludicrous & unprofessional !!!
Never have I had a tan salon not serve customers in the order they arrive.
When I told the young man I could wait no longer he said «I have to take care of customers first «. So I am what — if not a customer ???
If this was my only experience with PB tan — I would cancel my membership !!!

I decided to do an update because afterall, I DO come here quite often. So often that it doesn’t match my previous 3 star rating.
So I decided to bump it up to 4 stars because really… this location is clean and there’s tanning beds/​booths available most of the time. I’ve gone mid afternoon to even late evenings and I’ve never had to wait.
Each room is always cleaned. The floors are never dusty, no hairs from previous guests, no lotion stains and everything seemed to be wiped down after every guest.
Their monthly tanning packages are one of the better ones here around the city. As of March 2015, they are running a special with only $ 5 start-​up fee. Normally it’s like $ 20. Most of the time, they will run some special promo to waive the start up fee for you. They have a new basic package; level 1 tanning bed ONLY for only $ 20 a month. Not bad when you just need your basic to get you some color. My level 2 package (gold level) is currently running at about $ 40−47…give or take with tax included.
Oh! And this location have Versa Spa spray tanning booth. Haven’t tried it yet so I can’t comment if the machine is glitch or how well it’s functioning. But generally, I like Versa Spa.
Happy Tanning!!!

Have been a customer for awhile now after switching from another tanning salon. The beds at this location are newer and they let you know when bulbs have been changed so that you are skin mindful.
When I signed up they sold me tanning lotion but the only reason I didn’t give them the 5^th star was because they try to sell you product even if you are standing there to check in with that product they are trying to sell in hand. I wish they would not offer the products as much.

Rainbow location: Always very clean, always friendly service, usually never a wait. My only complaint is some of the staff are overly aggressive with their sales attempts. I shouldn’t have to say «no thanks» more than once. By the fourth time, I’m ready to reach across the counter. Teach them how to tone it down.

Cancelled my membership today! Noelle at the front desk was horribly rude and unprofessional! I have a call into corporate and the manager was told to call me. Well maybe not. Either way I WILL be compensated. And if they were smart they would get rid of Noelle before they lose more business!

I have been going here for a few months… Im giving it 5 stars for customer service for the few who have been so kind… however I wish some of the girls would smile more, it makes me feel uncomfortable when i walk into a place that takes so much of my money and the employees don’t look like they enjoy their job.
They work really hard to clean the beds constantly i give them 5 stars for cleanliness
i have yet to see any major results on my tan but Im hopeful. There are some really sweet people who work there but like i said i wish some of the others would be more welcoming.
It kind of ruins it for the few there who work so hard and are so helpful patient and kind.
I wish the almost 200 dollar lotion would give me more results… i will re rate later on based on what this lotion does for me… i am going to be positive
I like how they offer nose filters for the spray tans… however the bottle of barrier cream pump never works and ive asked them to replace it 3 times because thats kinda gross to think of 40 other ppl dipping their fingers in and out of the same lotion… either way its gross and not sanitary at all… Im not a stickler or OCD clean but I own a hair salon and its so important not to spread skin infections and other things around through mishaps like that… so i just hope in the future they could be more attentive its so important to keep facilities clean…
But I want to say theres this yong brunette girl with long hair always wearing a blue shirt running around cleaning and working hard and it seems like she does her job well. I want her to know i appreciate all the hard work.
And the assistant manager who is the only male employee has always been so kind and smiles, its nice to walk in there and be greeted warmly and so genuinely. A lot of people should do the same. There are a few other girls im not sure their names but have been very helpful… so im going to give it the top rating for now… i just hope that the customer service gets a tad stronger im a stickler for that