One Nevada Credit Union

I love dawn she helped me set up a bank account and refinance my car. She did a speedy and friendly job. She truly works hard to help me out and I’m pleased I picked this bank. Two– thumps up.

We have had accounts here (this review is not location specific) for 15+ years. However in the last 7 years we’ve started the process of moving our money to other institutions. One Nevada (formerly Nevada Federal Credit Union) has begun charging fees that other institutions don’t charge. Particularly other credit unions. And the service is not as good as it once was.
First, we had a business account with them for and it was always, like other accounts, free. But then without any warning/​notice we had a fee attached to our account. No explanation was given until we called. So we moved our business account to another institution. We now use several other financial institutions some local and some out of state. None of them charge the fees. All of them genuinely seem to want our business.
Next and most recent we have been told that phone conversations where «they will help us with our account» will incur a $ 5 charge.
YOU’VE GOT TO BE KIDDING
I wish I was.
We rarely call. We never step foot in a local branch (save applying for a home loan– more on that in a minute). We do all our banking online. Direct deposit etc. and we have excellent personal and business credit. Never bounced a check. Don’t owe anyone any money. One Nevada Credit Union is making a good deal of money off what we currently have in our accounts and before we moved most of our money out, they were really making out well with us… Why did they start nickel-​and-​diming us?
Another thing, the phone APP hardly works for depositing checks. And if you accidentally deposit a check twice because of the APP not working correctly they will charge you a $ 35 fee until you call them and point out that it was a problem with the APP.
Fees. Fees. Fees.
Watch out for them.
Lastly, they have a very nonexistent home loan program. Don’t expect prompt service. Better yet don’t expect service. Because you
Won’t
Get
Service.
When looking to buy and refi we made multiple attempts to do business with what was our primary financial institution. No return emails. And only one, very late return phone call. The call came after we started the closing process on our home. It came with an apology but that doesn’t matter. It was weeks late. And it was one return call after multiple calls and emails from us first.
They don’t want your business they want your money (in the form of fees they keep adding to your account)
Several other credit unions in town are great. If you are a service member or former service member I suggest
.
We however do not recommend One Nevada for anything they provide. You can get better, service elsewhere and without all the fees.

One of the most friendly banks, staff rocks, Debbie, Dawn are great personnel unlikely other banks.

I tried using this location for a car loan and had a very bad experience. I went in and had them fill out the loan request they said they would call me within a couple of days that never happened I called the person helping me to find out the status after the third day no answer went to voicemail so I left a message. I don’t know why but they call my wife’s cell phone and instead of calling my phone they tell my wife to have me call them back at this point I just feel like they don’t want my business but I call them back they tell me I need to go to the dealership and have them print out a pre sale paper with the final amount and my loan was approved for a 6.99% rate so I go to the dealership to get this paper. I end up driving out the same day they approved my loan for 3.9% within a couple of min. So sad that everyone thinks going through your credit union is the best option not true I’ve been banking with them for over 8 yrs and felt like I was getting the run around the person helping me made me feel like if she was doing me a favor. I have good credit and money in the bank.

Deborah is awesome she got me my account and helped me with building my credit through her suggestions on loans and credit cards really satisfied costumer a feel great about banking with them thank you Deborah !

Donna is great… very proffesional
Love this branch… is close to my house and very clean inside.
Thanks Donna
You’re awsome

Always a pleasure banking here. Even if I have to wait a few minutes the staff is always very helpful. I’ve been a member since 17 and I am very pleased. Thank you.