Oliver Peoples

Don’t agree with the return policy as a store credit. I got buyers remorse and I went to return it. Store credit for over $ 400 it is ridiculous.

I bought a pair of Paul Smith Spectacles here over Presidents’ Day Weekend. I got the pair from their «former display» section and payed $ 54 even. Today I looked up the same frames online and saw them selling for $ 230. I couldn’t be happier with my purchase and with the employees here. While the selection is fairly limited, they still have some great finds tucked away in the store. I will definitely be back again, hopefully for some sunglasses.

My experience wasn’t in– store But, I recently was on a mission to find a pair of frames from Oliver people’s! I spoke to Brandon when I called this particular store and not only was he pleasant, but he made sure he put not one but two frames on hold for me for about 4 – 5 days until I spoke to the store I worked with in Chicago! Also 2 day shipped! Couldn’t be happier with their customer service! Thanks guys! Keep up the great work!

I was thrilled to buy a pair of OIiver Peoples glasses when I first went in store and there were a few styles that I had a hard time choosing between. I looked for about an hour and the first associate was very kind and had lots of advice. We talked with another worker about how to remove the logo from the demo lens and one associate went to the back and was able to remove some of the logo with rubbing alcohol. I purchased those frames and at the checkout the exchange policy was clearly stated to me: within 5 days with a receipt. No mention of the frames being non-​exchangeable after the logo had been removed.
I went back 4 days later to exchange the frames for another style that I had my eyes on and was told I couldn’t because the logo wasn’t in tact. I was very confused by this because I wasn’t the one to initially try to remove the logo AND I asked about their policy at the counter. A worker named Angela was very quick to point the finger at me for wanting to remove the logo in the first place and treated me with disrespect and attitude. After being told I was «someone else’s customer,» she dismissed my concerns clocked out right before me at the counter. As a frequent shopper and an employee of fashion retail in Las Vegas I can tell you that this is NOT how I expect to be treated when I enter anyone’s store, especially one which claims to carry «high end optical wear».
The associates working that day didn’t have the power to do anything and I was given the number of their manager whom I spoke with the following day. The store manager Brandon had been made aware of my case and told me there was nothing he would do for me. Let me reiterate: I was being turned away for something THEIR associate did for me in store and AFTER I was told I could bring the frames back for exchange.
I was then directed by their customer service to Chad who is the director of retail operations and again I was told that nothing would be done to keep my business. He finally offered to let me exchange the frames… IF I paid a $ 65 «handling» fee!
I finally had to go through Visa in order to dispute the charge and I’ve finally got my money back. This brand has not only lost my business on this occasion, it has lost all future business of mine, of my clients, friends and family.

I have never experienced anything like this before. The customer service in this place… well… there wasn’t any. I dealt with a particular associate named Angela who was not only unhelpful, but downright rude. I had a simple question and instead of kindly helping me, she acted as if I was an annoyance and spoke to me as if I were a child. It would greatly benefit this company to inform their workers that the customers are the ones that provide the money to keep the business running — it pays (literally) to treat them nicely! However, upon speaking to a manager, he took the side of the associate and refused to help me. I was so shocked and appalled that I didn’t even know how to respond. It seems this problem lies not with a single individual but with the entire company, from sales to management. Although I like some of their styles, I wouldn’t touch this place with a ten-​foot pole. At the end of the day, I’ll take my dignity as a customer over a pair of Oliver Peoples glasses.

Totally dissatisfied. Inconsistent service from both associates who are uninformed and extremely rude and from very condescending management. Having interesting, hip product will never make up for terrible customer service. Worst I have seen in the Las Vegas area. One star is the minimum, but I would honestly rate this location zero stars if I had the option.

Great store, found new frames for my prescription at 65% off, amazing! Cool frames and great service. Brandon is a standout associate based on his knowledge and concern for the customer.

If I could give them an additional 5 stars, I would! First of all, BRANDON IS A SAINT!!! My fiancé had a pair of black maceo sunglasses that he LOVED and lost at a wedding in September of this year. He was DEVASTATED. I’ve never seen him so bummed. Since he looked so darn fine in them, I had good reason to find a replacement, too! We knew the sunglasses would be hard to find as they had been discontinued for at least 2 years and finding the black ones especially would be like finding a needle in a haystack at a haystack farm. I called just about every Oliver Peoples store in the US (and even in Italy, too!) to no avail. I finally called the LA store on sunset, which told me that if anyone could find them it would be the Oliver Peoples outlet in Vegas. I called Brandon and he knew exactly which style I was talking about and knew how difficult they would be to find– but he (unlike all others) was up for the challenge. He emailed idk how many places and despite all odds stacked against us he finally found a pair in NY and overnighted them in time for Christmas. When Brandon called to tell me he found them I wanted to reach through the phone and give him a hug. I was willing to pay any price for these glasses to make my fiancé’s Christmas special, and I even ended up getting a better deal on this pair than the first ones! My fiancé was SO surprised. Brandon truly went above and beyond and if I am ever in Vegas you better believe I am going to stop in and give him a hug! THANK YOU BRANDON!!! :D

i love oliver peoples/​paul smith optical frames and sunglasses, and this store has a great selection of both. i rarely walk in without at least one purchase — most of the time you can get frames ~$ 100. in absolute terms, that’s certainly not cheap, but it’s definitely cheaper than the $ 300+ retail price tag of most of these frames. the staff is always friendly and helpful in picking out a pair that looks good. if you ask, sometimes they will have leftover hidden sample sale frames that are pretty discounted.

great staff! and great selection.

I bought a pair of sunglasses in summer 09 during my visit to Las Vegas, which were my absolute favorite until I lost them this past April on a vacation. I was soooo bummed and looked everywhere for the same model. They fit my face perfectly and I had fond memories of wearing them on my honeymoon. I could only find them on eBay and out of desperation I purchased them, even though I would normally never buy designer goods on eBay. Needless to say, when I got them, I knew they were fake! My lost sunglasses were causing me more and more heartache…
Husband called Oliver Peoples Outlet Store in Vegas in May and they did not have the same model. He tried again in June, and Voila, they had the exact model and color, yay! Roxanne processed our purchase over the phone, and had the sunglasses shipped the next business day! They arrived quickly and well-​packaged, and I am so happy to be reunited with my glasses (well, the replacement). Thank you, Roxanne!
And the price was such a good deal! I’m going to visit the store every time I’m in Vegas for sure.

I never heard of this brand. after some carefull research, this is the high end brand for sophisticated people.
great service. friendly staff. Also happen to be the only outlet store for oliver peoples in the world.
I purhcased 2 pairs
they came with nice sleek cases.
The savings of 40−70% off
overall– clean, and amazing 1 on 1 service.

Most of the outlet store is 50−70% off retail prices, the displays closest to the doors are the newest and/​or iconic styles which are not discounted.
I must say, the service here is great and there is a wide variety of discounted shades. Choose from Oliver Peoples, funky Mosley Tribes or Paul Smith.
OPs are quality sunglasses, lightweight, chic, discreet & now the cases are hard!

I’ve had the Oliver Peoples Strummer sunglasses for quite a while.
They were always a bit wide, and could possibly fall off my face if I was fixing my shoelaces. I went in, and asked if they could be adjusted. The sales lady brought someone out from the back to look at the glasses, and inspect how they sat on my face.
She noted that there was enough curvature in the arms, and that the best thing would be to bend the ends of the arms down to hug my ears.
She looked at them on my face a few times, and put them on my face a few more times. 4 Mins later she returned with the modifications done. They were symmetrical downward bends, and she added a bit more curvature to the arms.
They were perfect on the first shot.
I love my Oliver peoples even more.
This is at the Las Vegas Premium outlets, which is north west of the strip. Some of their glasses seem a bit cheaper, however the Strummer model was the same retail price.