MountainView Hospital

Drive the opposite way when it comes to this hospital! Every single time I have been to this hospital I was treated with disrespect as if I were in a psych-​ward! One of my last visits there was when I had a massive stress/​anxiety attack & couldn’t breath about early 2013. I got so light headed at work that an ambulance picked me up & transported me there. They had the NERVE to admit me as a danger to myself for «stress» –how stupid can you be??? I was shoved in a hallway corner for almost ⁵⁄₆ hours with two people begging for meds & they did absolutely nothing. They discharged me after sitting there in a «hallway» for hours, then billed me $ 1500. =/

Great staff overall, but I have no idea why they would release my boyfriend, who had knee replacement surgery, without his pain prescriptions filled. We can’t get one of his pain medicines until Thursday. That’s almost a week!

I’ve never heard of a hospital that does not have a receptionist in the middle of the day and nobody answering the phone. I was there to take a tour of the maternity ward. Couldnt find a staff member to help me find where to go. No thank you! I will deliver at a hospital that is more staffed and organized. What a joke and a waste of time.

This is a review for the ER Department. I went there on December 8^th, 2015 for an appendicitis scare. Once we finally got signed in, we waited… and waited… and waited… they call my name to figure out what’s going on. After they take my vitals, I had to wait a little while longer and they gave me a huge bucket of apple juice before the CT scan. I drank all of it as fast as possible, and one of the doctors noticed I was having trouble. He was the only nice person out of everyone who «helped» me, and unfortunately I didn’t catch his name. He encouraged me. After waiting for a few hours in the lobby with patients throwing up behind me (seriously, are they not going to do anything about that?), they call my name once again to take me into the middle of the hallway. A nurse told me to sit there and she said, «Now, don’t get too comfy. We will be here for your CT scan shortly.» Apparently the term «shortly» means «around 2 – 3 hours» to her. Only halfway into the waiting process, my sister remembered she forgot something in the lobby. I went with her to make sure she didn’t get lost alone, and we did. She asked a nearby blonde nurse where the ER lobby was. She rolled her eyes and gave us the wrong directions. I did not catch her name either. The good news is, we eventually found it. After heading back to the gurney and waiting another 3 hours, that same nurse who sat us down gave me an IV and took me to the CT-​scan room. The lady doing the CT-​scan was extremely friendly and helpful. After all of this torture was over, I was told there is nothing wrong with me and they have no idea why I’m here. Apparently, when I went to Urgent Care before going to the ER (originally there for extreme/​severe UTI pain), they mistakenly thought it was my appendix. It was probably because the lady working at Urgent Care pressed extremely hard on my lower right quadrant. We should’ve known better, or else we wouldn’t have to deal with this hospital. I told them about my recurring UTI’s and why I was here in the first place, and they had a female doctor examine me. Diagnosis was severe UTI, gives me a prescription, an outrageous ER bill, and we leave. Not worth the money, not worth the waiting. There were only a handful of nice nurses and doctors, but some were just plain rude and could care less. I wish this hospital would care more about their patients. I felt unaided. I was there for a total of 7 hours and was discharged around midnight.

Worst hospital I’ve ever been to. Doctor basically called me a crazy person instead of helping me with chest pain. Never go here.

Worse ER ever ! Says wait time is 7 minutes and we’ve been here 5 hours and they won’t let anyone go back with the patient ! Security officers think they are God ! Never ever again !!

I went here to deliver my son last year 3÷27÷2015 The delivery department is amazing the nurses are awesome they are very loving sweet and kind! But once I had my son they sent him to the icu
I was Gestational diabetes with private insurance they kept my son for five days for no reason everyday they said he ate less so he needed to stay another day The nurses were all really kind to my son but the Doctor Who would come once a day early in the morning would just go through the nurses paperwork not check my son and walk away and said he needs to stay another day why I think because of my private insurance and I am a homeowner they figured I would pay whatever they charge my bills alone for my son $ 10,000 because of this hospital and the doctors who don’t really care if your kid is OK or not I saw other mothers take their babies who were on medication and Iv. where diabetes moms who took their kids home within two days I am pregnant again and I do not plan on delivering here ever again I recommend you do your homework if anything goes wrong what are the chances your baby will go home have a pediatrician of your own because they don’t tell you that the pediatricians That work for the hospital are not in network till it’s time to go home! Shame on the head nurse who runs the delivery department she really sucks she makes all these rules for diabetes moms not to bond with the children and that is just not good I overheard arguments between the nurses about this head nurse and all her ridiculous rules! I got my own pediatrician took my baby home and was able to feed my baby as much as he wanted to eat not force-​feeding him and he is a healthy one-​year-​old baby no thanks to this hospital doctors or head nurse shame on you for making a precious moment a difficult one when there is nothing wrong with the baby just because he weighed 9 ½ pounds no excuses my cousin gave birth in California a week before and her baby was fine and went home within two days! The only reason I give this hospital the four stars is for their nurses to help you so much and your baby!

I agree with what everyone else has to say about this place: horrible experience. I came to the ER around 1:00 am because I was having severe ear pain, and the tall, bald, white dude working behind a screen told me that my case wasn’t serious and that I shouldn’t even be there. After back and forth arguing of telling him why I should even be there, he finally gives in and transfers me to a nurse who proceeds to check me out.
Call me sensitive, but him laughing at me for being there in the first place was super inappropriate of him– let alone, unprofessional. I was so infuriated that he would even treat me as such, that it made my experience that much worst. I was there for a reason, I wasn’t there to waste your or my time, so at least treat me like a human being. Isn’t that what you’re there for? The CNA’s, medical coders, and other nurses that assisted me were much more understanding and sympathetic than he was.
Words to management: get rid of this prick– there are better nurses out there. He ridicules people and has a really bad attitude. The guy thinks he’s a «know-​it-​all» about the pain level you’re in (which he has no clue about!), and if it wasn’t for me being adamant about how bad my ears were hurting, I wouldn’t have gotten the help I needed.

Horrible. The front staff person who’s not a doctor appears to diagnose you before you’re even triaged. I’m on Day 12 of a refractory migraine. My neurologist recommended 500 mg of iv depakote. But nobody at this hospital asked me what I’d tried already: imitrex injection, morphine, Percocet, and basic rest. None worked. Toradol failed six weeks ago during another migraine. But they give me toradol and fluids and keep me waiting, waiting, waiting. The staff is too busy bitching and gossiping in the back, I guess. I heard more about co-​worker drama than treatment but the staff complain about how they’re overworked and overwhelmed.

Walking in here. I thought I’d end up waiting for hours to see a doctor. Place would be smelly or the nurses would be rude.
I was surprised that everyone was so so nice! They attend to me immediately. Even the nurses were nice. It’s 2am and the staff is just so kind. I feel safe coming here. I feel like they can great me and not just put a band aid and send me off.

So we all dread the ER, long wait times, poor service, it’s basically a cattle call. However, my daughter’s asthma flared up, all the urgent cares were closed so I had no choice but to battle the dreaded ER. To my surprise, we were admitted and released in 45 minutes! Rx in hand and my babies in the other one. I appreciate the quick service.

Was called a «Stupid Asshole» by the finance counselor in booth #5 between the hours of 12:00 and 12:30 today, February 4^th, 2016. I was sent to her to arrange a payment plan. The payment plan that I had come up with was not to her satisfaction. However, the remark was unprofessional (along with her other comments to really give me a piece of her mind) and were said in front of my wife. Please take caution when choosing a medical facility. We deserve the best possible gold standard treatment possible. You won’t find that here.

I work in the emergency room and love this hospital! You know you have a great team when the chief medical officer comes in on a Sunday and even helps with patient transports. The valley is exploding with patients and this team is all hands on deck!

After a horrific diagnosis of lung cancer, I was shaking in my boots for my poor mom. The care and compassion we all have received from the surgical dept and the ICU has been like a big hug though. Nothing about this has been easy, but where they could lift our burdens, they have. They have been so kind and encouraging to my mother and to our family.
I really can’t say enough about Dr Arnold Chung for both his surgical expertise and his compassionate nature. I wouldn’t hesitate to put my life in his hands, should I need a complicated surgical procedure for conditions involving the chest, heart, lungs, trachea, or esophagus. He’s a very well respected and loved doctor. When he first met my mother, he hugged her tight, cheek to cheek. She felt his love and support and desire to help her. When he met with me post-​surgery, he even gave me unsolicited (yet much appreciated) advice to get a CT scan when I turn 45 because of my family’s history with lung cancer. He’s exactly what you want in a Dr. –Gifted with his hands but compassionate too.
The nurses in the SICU have been so kind. We couldn’t have asked for better care from them while she’s been critical. I could rest just a little easier when I had to leave, knowing she was in the best hands possible.
I wouldn’t wish this experience on anybody, but if you or a loved one are in Vegas and you find yourself in need of a cardiothoracic surgeon, you would want Dr Arnold Chung and his team in your corner.

Waiting 4.5 hours in ER with my brother who is having severe pains in chest area and can’t swallow, has stage 4 lung cancer with 1 collapsed.
Had problems breathing so got O2 bottle .So I go to ask lady at desk about how much longer and some bald guy behind a screen said to let him know when he stops breathing.

On November 17 my grandmother fell ill and we visited Mountain View. She struggles with bowel obstructions and was in a lot of pain. The blond nurse at the front was no help at all and even went as far to roll her eyes at a 74 year old woman’s groans of pain. We arrived at the hospital around 8 and were not helped until 12. At which point my grandmother had already passed out and had to be placed in a wheel chair. Her hands were clammy, she had cold sweats, and her skin was grey. By the time Dr. Albacord saw my grandmother she was in to much pain to be very responsive. I told him what I knew. She has Chrons. She often struggles with bowel obstructions and the symptoms she was experiencing were similar to what we’ve witnessed before. He disregarded what I said. He sent her to a bed and had nurses care for her. He wanted to give her a CT scan, but as she’s super sensitive to iodine she couldn’t have one. He sent someone on two occasions to try to MAKE her get the CT scan. He didn’t visit her room until 3 am and then he released her stating he didn’t know what was wrong.
So tonight my grandmother has been in pain all day today, on November 18, she has been admitted into St. Rose hospital on Eastern. They told her she has a slight Obstruction of the bowel (hey what do you know)
I believe that if Dr. Albacord does not have compassion and does not wish to do his job he should probably pursue a career in another field.

Don’t get sick. But if you do, come here.
It’s the best hospital in the valley as far as we are concerned.
And we live near /​closer to competing hospitals. But we drive here.

A week ago, I had a robotic surgery at Mountain View, and the standard of care that I received was so incredible, I had to write another review and give that final, fifth star.
To start off, let me talk about my preregistration:
I had an appointment at 10:00am. We arrived early, and they were able to get us in right away.
The woman who processed the paperwork side of things was great: friendy, polite, quick, and very efficiant.
When I went back for my labs, the nurses were incredible.
They were gentle when taking blood, thorogh with the family history, and super patient with me with the urine test. I never have a problem with being able to fill the cup, but for some reason, I couldn’t do more than a drop or two that day. The nurse gave me a cup, and told me to just bring it back after my movie! (Of course, I waited till I was back at the hospital after the movie to actually leave the sample, but the fact that she left me the tools to do it off site if needed… that was pretty nice, and very considerate.)
Now, onto the surgery, and the overnight stay after.
First of all, Edna, who started my IV and got me checked in and set up the morning of my surgery was great. She carried on a conversation with me, was gentle, and even joked around with me.
The head/​manager of the Robotic department came back and talked with my family and I about the process, and when I mentioned that I’d had the procedure before, she said that she would alert the team so that they knew it was a «do over»…she answered all of my questions, and was very confident in their ability to correct the problem.
Of course, my doctor/​surgeon was amazing too, but he’ll be getting a second review of his own.
After my surgery, I was admitted for an overnight stay, just to make sure that I started healing ok, that that my pain was managable.
My nursing staff was absolutely INCREDIBLE.
First of all, having dealt with this issue for the last few years, I’m used to a specific amount of painkillers, and when I found out that I was getting less than this, I was upset (because I was still in a lot of pain.). Eli hunted down the attending to find out if they could increase the dosage, and also to find out how often I could have the anti-​nausea medication (since I was having AWFUL bouts of nausea, which isn’t common for me), and kept apologizing for the wait, even though it wasn’t taking that long. She was prompt with my meds, and very caring.
My favorite nurse, however, was Joseph. Not only was he prompt with my meds, and super friendly, but he also went the extra mile to ensure that everything was working properly, and that I was comfortable.
Around midnight, I called him in because my bladder felt really full, which it shouldn’t have, because I had a catheter in. He sat on the floor for 5 minutes manipulating the tubing that had somehow become kinked until I felt relief. He didn’t have to do that… he could have just unkinked it and rigged it on the bed somehow, but he personally made sure that it started working again.
Also, HUGE kudos to lab tech Alex: I had two women come in to take blood, and they couldn’t get a good vein. Alex took his time, and didn’t stick me until he was 100% sure that he had a vein, and when he did stick me, it was painless.
My other nurses were great as well, and very upbeat and cheerful, which made it easier to get up and get moving when it was time to go.
I can’t really speak on the quality of the food… I was too nauseated to eat anything more than broth, and I had a bite of a chicken finger from the café downstairs (pretty good!)…but the broth was good!
Mountain View is kind of far from where I live, but the quality of care here is SO far above other hospitals I’ve been admitted to before, I will now drive out of the way to come here.
Kudos to the staff… I hope there is a way to communicate my gratitude to each staff member, as they deserve to know what a great job they did, and how cared for I felt.

I came here for an outpatient test procedure. If it hadn’t been for the supreme competence of the male R.N. who performed it, I would have given this place one star, only because zero isn’t an option. I don’t think I’ve ever seen such chaos at a desk before.
But kudos where they belong: I walked in to the main hospital entrance, which was wrong. The lady (volunteer, I think), left that desk and walked me all the way to the desk I was supposed to go to, which was in the connected medical building. There were a few ladies manning it (womaning it?), but they simply told me to take a seat, where I proceeded to wait. And wait. The waiting room was filled with waiters (this is starting to sound like a restaurant review, but believe me, there was no food). The women at the desk were just kind of standing around. When the R.N. came to get me, he couldn’t believe that I hadn’t even been checked in yet. The ladies seemed confused, but apparently, all the staff who check people in were not at their desks (that’s a different bunch of people), and these women had no idea why. The R.N. started to kick ass, and while this was happening, a guy who claimed to be waiting over an hour got fed up and said he was leaving.
Because of my R.N., some supervisory-​type appeared, got someone into the check-​in rooms, got me checked in, and off I went for my test. The R.N., whose name I think was Joe, was great, explaining everything before every part of the procedure, and did everything he could to make it a piece of cake. Wish I could rate him separately from the pathetic staff I had to slog through before the test. That would be a high five.

From 4 stars to 2? Yup that’s the difference between the rehab wing which was fantastic in January 2013 and the 3^rd floor of the main hospital in our recent experience.
A few weeks ago, my brother and I took my mom to the emergency room because she was feeling nauseous and had blood in her stool. The Emergency staff was very professional and prompt.
After an hour’s wait, they took her up to the 3^rd floor for observation and testing. At the beginning when the floor was fully staffed, everything was fine. They had no private room available, so my brother, who sometimes stays with her when she’s in the hospital overnight in a private room, could not. So we left.
As the night wore on, my mom feeling weak had asked for someone who help her go to the bathroom. As a precaution, they put a diaper on her. Three times, my mom said she pushed the button and the nurse said sh’e be there. What we didn’t know was that, for whatever reason, they were understaffed. My mom wet her diaper and it stayed on wet for hours. As a result, the doctor came in the following morning and said she had the beginnings of a urinary tract infection. Through the outrage, we were just glad to get out of there. What a horrible experience. I am hoping they are always at the proper staffing levels so no one gets «forgotten» and suffers like my mom did.