Although we don’t regularly frequent McDonalds for food, but rather the sweet tea, cookies, frappes etc.; tonight was an exception as we headed home from an evening out downtown with east coast guest who wanted a bite. I was embarrassed that we were in line for over 15mins. There were approx 5 cars ahead of us… Southwestern Salad Hot Cakes & Sausage Chocolate Chip Cookies Caramel Sundae I actually placed the car in park, as I feared falling asleep as the wait was soooo long. After waiting more than 5 mins to pay, a few mins to get to the pick up window and over 5 mins sitting waiting on the salad, I began and finished my sundae(and I’m not a fast eater). I was told that the salad was being made, upon my inquiry on the delay. They never asked me to pull around for them to bring out the salad, for which I began feeling badly for the cars waiting behind us. The salad was handed to me on its side without acknowledgment or apology for the elongated wait. What the heck… just RIDICULOUS!!!
Ken J.
Classificação do local: 1 Las Vegas, NV
When you order two items, one being cookies and the other an ice cream cone totaling a whopping $ 1.62 is it too much to expect your order to be correct. Guess I just ask for too much. I get handed my cookies and the lady says have a great day. I said that we ordered an ice cream cone also and we didn’t get it. She proceeds to tell us to drop the attitude and that is where we developed one. The manager didn’t exactly help the situation as he seemed to have lost his spine on the way to the window. Sadly customer service is at a loss at McDonalds. Fortunately I don’t frequent them. If they want a lesson in customer service, visit the Dutch Brothers on E Tropicana. They are the gold standard!
Patrick D.
Classificação do local: 2 Las Vegas, NV
This location regularly will get your order wrong. Make sure you check it if you go here.
Mariela B.
Classificação do local: 1 Las Vegas, NV
If could give this McDonald’s 0 stars I would. I ordered my food 3 times. First the intercoms intertwined. Second times was in person and she confirmed the order that was wrong so I reiterated my order and she still got it wrong. Now mind you I don’t expect ivy leagues to be working a fast food drive thru but I couldn’t imagine how hard it is to get the correct order when it’s told to you. It’s a five second memory thing. Not a memorization of the acidity of red blood cells in a cancerous cells. Jimmy, a fatter man than most, had a huge attitude issue, then refuse to correct my order because I didn’t pay .69 cents to receive the pie I had order THREE times. I’m appalled at the way he treated me and the fact that he didn’t fix my order correctly not only with the pie but with the sandwhich he gave me the wrong order again. Mind you he’s not a person who took English honors but I would think he could understand sausage and egg mcmuffin when he works at MCDONALDS!!! Anyways I tried to give back all my food and get a refund and he refused to give my money back pretty sure better business bureau won’t be happy and the supposed franchise owner«Fresco»(highly doubt his name is fresh but w. e) won’t be please either. Jimmy f u, I hate your hermaphradite looking ass, I hope your Apple Watch(it was probably a knock off version Motowatch) knocks and breaks against the pie machine and you think of me.
Unica D.
Classificação do local: 5 Las Vegas, NV
I Absolutely like this place the stuff is so very nice and Friendly some are know me there They always tell me I know you you always here lol! I feel like am home lol!!! My daughter favorite play place area…
Alexander M.
Classificação do local: 3 Las Vegas, NV
This McDonald’s really pisses me off! They love to play games in the morning especially on weekends! I have been on several occasions and without any exaggeration I kid you not you will wait a minimum of 10 minutes! I decided to Unilocal about it this time because it was a total of 14 minutes which in all honesty is beyond ridiculous! What is the point of you calling your business establishment a «fast food» place or hell even a drive-thru? More like a sit and park thru? Nah I’m good I will drive up to the McDonald’s of Tropicana and fort Apache from here on out since they seem to be understaffed on weekend morning! To top it all off I get to the window to inquire with the employee as to why the hell it took so long and she nonchalantly answers«oh it’s not that bad we are just understaffed» o said oh really? 14 minutes in your drive thru isn’t that bad?! o_O hmmph!
Samantha R.
Classificação do local: 5 Las Vegas, NV
The weekday morning crew between 7 – 9 is the best. I come here almost every morning during that time.
Michelle S.
Classificação do local: 5 Las Vegas, NV
Free Wi-Fi. Dining is open 24 hours you can’t go wrong. The service has gotten much better. I get a Mcdouble every time I’m here. No regilar bun only ketchup and pickles $ 1.39. Fries are always fresh. I ask for no added salt. Thank you Jessica.
Cesar Q.
Classificação do local: 4 Las Vegas, NV
What can I say about McDonald’s??? Picking up food for my mother in law and wifey, mom specifically requested a Big Mac so up I go for a 5 minute drive. I ordered nuggets, fries and a Big Mac. Guy took my order accurately. I pulled up and told him I’d be paying with Apple Pay, he put the scanner out the window and a second later my order is payed for. Apple Pay is soooo convenient. Since I ordered like 30 nuggets I asked for extra ketchup which the girl in the second window was nice enough to include. The whole process was probably less than 4 minutes. Fast food was fast. The nuggets were spicy which was weird but I like spicy so it’s all good in the hood. Wifey and mom enjoyed their food, will be coming here again in the near future due to working in the area.
Angie B.
Classificação do local: 5 Westside, Las Vegas, NV
Awesome aquarium display, clean, and fast service Rare to find a worker happy to do his job, he made everyone feel welcome, he was interacting with all customers, not really with me. But his personality brought a smile to my face(good enough for me =).) just by hearing him with other guests and the kids, a mom was ordering and her little boy kept trying to talk and ask him for a toy, he didn’t ignore him and wasn’t rude he just said let me take your Mommys order first and you’ll have to ask mommy If you can have a toy. Kudos to you for not ignoring the lil boy ! Definitely good vibes… Very friendly and outgoing. Only wish I caught his name, your an awesome guy !
David S.
Classificação do local: 2 Las Vegas, NV
went with daughter to get a happy meal ordered in drive thru also ordered two pumpkin pies, noticed when we arrived home that happy meal did not have a toy in it and we did not receive pumpkin pies we received one sundae? and these are the employees that are complainig that they do not make $ 15.00 a hour! what a joke.
Soudaly I.
Classificação do local: 1 Las Vegas, NV
Do not go to this location!!! They charge you more compare to other location and give u repackage food! I order a southwest salad with grill chicken, got home ready to eat when I see that there are some other dressing on the salad and the veggie looked old, the grill chicken was cold. I was so disgusted and have to throw it out.
Grecia P.
Classificação do local: 2 Las Vegas, NV
The food is usually fresh. The only problem is they have some SALTY ass fries. It never fails, no matter what time or day I go they are always super salty. Hate it.
Lesley G.
Classificação do local: 1 Southwest, Las Vegas, NV
Don’t go here if you are in a rush. The drive through is SOSOSO slow… but if you do go, then make sure you check your order before driving off. We routinely avoid this location and go out of our way to another one just because they always get your order wrong. Without fail they will get your order wrong. We have even called and told the manager several occasions and they give us a free meal which helps, I guess. We dont’ eat at Mcdonald’s a lot but when we do my kids love the toys in the happy meals… Yeah, well you need to check for those too cause they often times forget them. It’s so sad to get home and see your kid open his happy meal in excitemnt for the newest toy and BAM. Nothing. :(
Daniel S.
Classificação do local: 4 Henderson, NV
Something is fishy about this McDonalds. That is all the fishes swimming in the awesome aquarium in the heart of the dining area. This is no ordinary aquarium. It is an aquatic garden. McDonalds made what would’ve been an ordinary McDonalds attached to a Chevron into a fun restaurant to dine in. Children seemed amazed by the fish. There are seats arranged around the aquarium, that offer closeup views. For guests who are drinking a beverage, there are more comfortable lounge seats that overlook the aquarium. I was happy with the service, food, and overall experience. BTW, I uploaded two pictures of the aquarium this businesses Unilocal page.
Miss P.
Classificação do local: 2 Las Vegas, NV
What a crappy slow drive thru in the mornings! Because there’s 2 order screens, your order can easily get mixed up if stupid drivers cut in front of you. Bad call McDonald’s. Food was slapped on. But hey, that’s why it’s fast food.
Roger A.
Classificação do local: 4 Las Vegas, NV
Been to this Mcdees many times. The food has always been fresh, hot, the service prompt and friendly. Clean restaurant and restrooms.
Mario S.
Classificação do local: 2 Los Angeles, CA
Yeah, I eat at McDonald’s. What of it? I am hooked on breakfast sandwiches, okay? Leave me alone. I don’t care if it’s a $ 20 breakfast sandwich from room service or a $ 3 sandwich from McDonald’s. Addicted. This particular McDonald’s is in a gas station, which is pretty dope. And this is a good stop if you’re headed to Lee Canyon for skiing. Fish tank! There is one at this McDonald’s. Say again, fish tank!