Matt Keim – State Farm Insurance Agent

Matt’s office is by far the best insurance company i’ve had. They have excellent customer service and great rates. All the girls are very kind and welcoming. I highly recommend coming to Matt’s office for any insurance needs.

I have had a policy with Matt for over 5 years now for my car. I tried adding my husband to my policy and he had problems with his license and so I told them not to worry about adding him. So without notifying me that my own policy would be cancelled, they terminated it. Since I was on autopay for 5 years, I had no idea until the DMV sent me a fine for lapsed coverage for $ 500. Matt and his staff gave me the runaround for a few days and refused to admit it was their fault. I kept getting told that they would call me back, and I would have to call back every time. Now I just sent him an email from the same email I have always used to cancel my remaining rental insurance policy (which he had no problems still charging me for) and had the nerve to respond with «who is this?» wow. just wow. That is how you treat a long term client? with zero at fault accidents? he used to be nice until he screwed me over. I never get upset over bad service, but this is costing me a lot of unnecessary money. Look elsewhere for an agent who will let you know they are cancelling your policy to avoid fines.

If I could give them zero stars, I would. I didn’t have any major issue with State Farm as an insurance company. They weren’t great, they weren’t terrible. My issue is with Matt Keim and his staff.
They called me incessantly to try to sell me different policies or to refinance my car. I told them countless times I’m not available for sales calls during the day. I asked them to stop calling me. They persisted. I don’t know a single other person with State Farm that used to get calls like I did. They even told me one time that they were requiring me to personally come into the office to talk about my policy. Had there been changes? No. Were they offering something new? No. Was it even time to renew? No. They had no reason whatsoever for me to take time off of work to go to their office, yet that’s what they said I was «required» to do. That was their word. When I said I couldn’t go due to my work schedule, the girl got annoyed and kept insisting until I finally hung up on her. They kept leaving messages on my voicemail stating they needed to talk to me urgently. When I called back, it would be a sales call. I eventually stopped returning their calls or even listening to their voicemails.
When I found a better rate through another insurance company, I called to cancel. They failed to cancel my policy, and withdrew funds from my account the following month. When I called back to ask for a refund, I was told they would call me back the following day. Three days later, no phone call. So when they were trying to be pushy sales people and I asked them to stop calling me all day… they couldn’t get it. But now that they owe me money, they forget my number? After numerous calls to Matt Keim’s office, I was told that the regional director would review my case and call me back. Not only did I never hear from him, but when I called the number they gave me for him, no one knew who he was. They had given me a fake name. I finally had to call my bank to dispute the charges. THEN, I got a bill for TWICE my monthly payment! Even though I’ve spoken to multiple people about canceling my policy — not only at Matt Keim’s office, but at the State Farm corporate office.
Needless to say, Matt Keim is not a «good neighbor.» More like the a*hole who gets drunk, crashes into your mail box, and then sends you a bill for the damage done to his bumper.

Matt is the man! He was extremely friendly and helpful! Never had any problems with him. He always called us back within 30 minutes of leaving a message, and he worked hard ot answer any and all questions.
We got in an accident a while back and he made sure all the paperwork and hassle was done through him. it was a stress free experience.
When we called him stating we couldn’t afford to stay with them, he found every discount possible and made it possible to continue being a happy customer. Adding life insurance, and renters insurance didnt cost us anymore, and actually lowered our insurance down 20 bucks!
This building is easy to locate and in a great part of town that has everything around it in walking distance. No need to use mapquest.

I had been stressing about how to go about getting my insurance over to NV from SC. I emailed Matt a request and gave him my name/​policy #, he had everything done and transferred probably in less than an hour, had everything emailed to me! I met with him the next day and got all my hard copies and he helped me with info on how to get my NV registration, etc.
On top of being so efficient, he is such a wonderful person! I sat in his office and we just cracked each other up for like 30mins sharing stories.
If you’re looking for insurance or are moving/​just moved here, Matt is definitely the guy to see. Fast, courteous, efficient and a warm person. Can’t ask for more than that.

I just moved to Las Vegas and needed to switch my State Farm Insurance prior to heading to the DMV to get a new license and registration (which was not quite as painful as one might expect if one times the visit well and brings absolutely everything under the sun in tow). While still in San Francisco, I picked Matt based on Randy’s Unilocal review, and so first I wanted to thank Randy because Matt Keim is great. He got back to me with excellent quotes for car and renter’s insurance, explained all the details of my policies, and offered suggestions for what might be better options for me (no one had really taken the time to do that before). Matt is extremely personable and professional, and a pleasure to have done business with. Thanks, Matt!

This State Farm office is conveniently located just west of the Gold Coast, Rio All-​Suite Hotel & Casino and the Palms, in a new-​ish shopping center. You’ll know the strip mall area I’m talking about because it’s green. You know how the prevalent theme here in Vegas is all «desert» shale and browns? The different color scheme is one of the reasons why I decided to stop by this particular location instead of the one down the street or yet another one on the corner of Decatur and Desert Inn. Green is good, green is calming… when I’m stuck at the light blasting Slayer having flashbacks of the CA101 during rush hour. Of course, «traffic» here in Vegas is a joke… but I digress.
Upon entrance I was greeted by the friendly Mr. Matt Keim himself, and I was put at ease by his sincerity and warmth. Which is a rare experience, as I’ve learned to be wary of insurance peddlers as a wee lad. We then went over the different options, as I had purchased a new vehicle and wasn’t too happy with my old contract with AAA (the insurance only, AAA roadside has saved my backside many times).
I decided to get the bundle with renter’s insurance, and the numbers were crunched. I was expecting to pay a lot more than what I was currently paying with AAA; after all the vehicle is a 2008 V6. To my surprise, it was actually $ 300 LESS than what I had budgeted for (I had researched Teh Gecko and Progressive as well) even with the renter’s. No brainer. $ 1250? Do it!
The icing on the cake was a letter I got from Allstate quoting me $ 2500 for 6 months. I was laughing all the way to the bank. To make a withdrawal. So I could make a deposit. At Binion’s. Later that evening.
Kudos and THANK YOU to Matt and Bree for making a necessary evil a pleasant experience. You guys are so cool, even Kim-​Jong Il would be smiling as he shits bunnies and rainbows.