LV Furniture Direct

Love the custumer service! Great selection! We came in, Manny greeted us. We expressed that we are working with Julie. He was extremely nice and welcoming. Helped us look while we waited for Julie. Julie arrived and was very helpful, she guided me in the right direction. I’m happy with my choices, and will come back for future purchases.

Not satisfied at all with their policies. MOST if not all places give paying customers a minimum of a month if not longer with their product. If the customer is dissatisfied in anyway they should have some type of protocol in which they can satisfy the customer needs and get the right product for that paying customer. At least try to make the customer want to continue business with you. I purchased a standard eastern king bed set. Within two weeks realized I wasn’t satisfied with the bed and wanted to swap out for a new bed, not just get my money back (which I should have demanded) I’ve purchased numerous of mattress sets from much larger companies and they ALWAYS had some type if policy for unhappy customers. Unfortunately this place doesnt. After paying cash in hand for something I kept for 2 weeks, they have no desire to try to make a customer happy. No type of credit towards another item… nothing. I have now learned my lesson on going to a smaller low end store for any furniture items. Would never shop here again and would never recommend it to ANYONE.

The worst Furniture Store in Las Vegas!!! They do not call as promise to schedule delivery, they play with your available time and lie to your face and every employee will tell you a different story. The so called «Store Manager» Mayra is awful and vengeful, god forgive you challenge her lack of customer service and professionalism as she will close your alternatives in how to receive your furniture.
12/​23/​2015 — Update —- The nightmare continues.
At the end of the day and with the intervention of Manny (the sales person) they ended up delivering as they have promised; on a Saturday; because I work during the week. However the coffee table arrived scratched and when i told the delivery guys I didn’t wanted that they looked at me like I was crazy. I am paying for brand new furniture, not used. Is that difficult to see the difference? Well, no one from the store called me to re-​arranged delivery of a new coffee table. I called on the 21 of December and after the promise that they will call me back I had to call again on the 23 and after 10 minutes waiting on hold. The Mayra person proceed to lie to me again and tell me they were going to be closed on Dec 24. LOL then she retracted when I told her that I was going to go to the store that day. After all the spiteful person said they are delivering to me on Saturday. It will not surprise me that it will not arrive on Saturday once again. Bad Bad place.

I have never posted a reveiw ever. This place is TERRIBLE worst customer service ever. Ok here we go paid for warranty been waiting 6 weeks now for replacement item that I still haven’t gotten. Been to the store 3 times and made several follow up calls but just get the run around saying will call you back tomorrow or some other lame excuse about can’t get in touch with the wharehouse or that person ain’t here right now can we call you back, just waiting to see what else BS story they got when I call the next time. Don’t waste your time here. I will never purchase anything or recommend this place to anyone.

Great price, but don’t expect it quick or on time. We got bunk beds that are great, but they arrived a week after they were promised.

I was worried to purchase from this store due to bad reviews. However, I decided to buy my gray sectional. Because price was great and I love the color. Manager Davis was able to accommodate my needs and delivery was prompt. I have been using the product few weeks. I cannot complain at all.

Shady company, the prices are great but the customer service is very poor. I had a problem with the couch I bought and every time I tried to get in contact with anybody about fixing it, they were unavailable. I left several voicemails and even emailed them once but never got a reply.

Bought a sofa, love seat and full bedroom set in October 2014. The bed had completely fallen apart by January. Do you think they cared? Offered to replace the bed? OF COURSE NOT!!! They turned around it on me — as though I had done something. Unreal. Awful customer service, awful quality — awful all the way around. STEER CLEAR OF THIS PLACE!!!

I had a bad experience here. Customer service sucked! Prices are high! I can get the same bed set at the swapmeet for a lower price! If you want good furniture with a reasonable price go to factory 2 you! Better customer service and more to choose from!

I give this place a –5!!! Save yourself a headache and go somewhere else! NO CUSTOMER SERVICE! Some of the receptionist are extremely rude and unprofessional. They won’t give you a call back. And every time you ask for a manager she’s always out of the office or is too busy to answer the call. I wish I would of read these reviews before I decided to purchase furniture here. I never want to deal with this nasty business ever again! STAY AWAY!!!

Hahaha these guys are expensive… nuff said. I got the same exact bed i wanted at 5 star furniture on jones and spring mountain for more than half price off. Sure delivery was slower but i saved 400 bucks and i got a free bunky board with it. Hahaah got my king size sleigh bed for 430 from 5 star. Lv direct wanted to sell it to me for 798 before tax and bunky board not included
Also guy told me bonded leather is real leather. It is not real. It is fake leather bonded onto plastic. Dislike sales people that lie about a product. Id rather the guy tell me its not real leather but it looks and feels pretty close.

Bought a sectional and a dining room set very satisfied with both. Sectional was a floor model great condition. Delivery was quick and efficient

YOU HAVE BEEN WARNED!!!
The absolute worst customer service imaginable. Will not accommodate delivery schedule. All sales are FINAL. Even if you can’t meet their strict delivery time. No way to escalate the grievance process since the «manager» will not let you talk to anyone of authority. She will screen all your calls. Paid 2700 for a dining set and get this rubbish service is an abomination. Do yourself a favor and go to somewhere that’s reputable. The reviews on Unilocal for this establishment is dead on.

Not BBB accredited and an F rating to boot. Wish I could rate them zero. Enough said…

DO NOT ORDER FROM HERE!
If I could give this furniture warehouse half a star, I would. Thats how bad purchasing from here has been.
I placed my order 3 weeks before I needed the goods.& they assured me that 3 weeks was plenty of time to get everything ready for delivery. So I went ahead & placed the order, along with the deposit. Now, here is when the problems began.
I called the furniture warehouse to check up on my order, just to make sure they received my deposit & that the order was processed. Once they confirmed the order was placed, they also told me that the furniture would arrive that weekend, which was a whole week before I would need the order delivered. Awesome news right? Well, the week of the delivery, I called again to reschedule the delivery one day ahead of time.& they confirmed all was well because they had everything in stock anyway. Come the day of delivery, 6pm comes along, which was when my order was suppose to be delivered, & they let me know that my order WAS NOT ready for delivery & that it will be ready the next day. As aggravated as I was, I let it go. Next day, the delivery arrives at 1pm, but one problem, 1 of the 3 orders WAS NOT ready, & wont be available until Tuesday. Tuesday comes around, & after 30 minutes past the scheduled delivery, the last part of my order arrives.
They are unorganized, they lie, & they are unreliable.
Save your time & money. Because although their products are inexpensive, the hassle is not worth it.

Ugh… don’t know what else is there to say besides what I left already in the «TIPS» section. But I COMPLETELY agree with the other 6 reviews below mine. These other reviews are not fake because I have experienced the same shitty service (IF they even call it that) as these other Unilocalers.
–It’s ALWAYS the customers fault. Even if they deliver the wrong item or incorrect bed size furniture parts.
–They don’t know a thing about CUSTOMER SERVICE even if it came knocking on their rundown store.
— The ladies who answers the phone are SUPER RUDE and they speak to you in a condescending tone of voice. We are adults here… lets speak to each other like one, yeah?
I ordered a QUEEN SIZED mattress, bed frame and headboard and they deliver parts for a TWIN BED. I called the store to let them know they sent the incorrect parts and these @#$$^%^ had the audacity to tell me, «Are you reading it right??? We don’t sell that item in twin size.» WHAT!!! EXCUSE ME??? Am I reading it right??? Ha!!! More like, do you idiots know how to speak to a customer properly!?! OF COURSE I’M READING IT RIGHT!!! The word QUEEN definitely does not look anything like the word TWIN!!!
So I drove my ass back to the place to exchange it for the correct parts (since they refuse to deliver the correct ones), and these idiots never admitted to their mistake and they STILL thought it was my fault that I received the incorrect parts. They had such a sour look on their face as if I was a bother to them. –_​_​– Typing this review is making me really angry again.
So PLEASE PLEASE, don’t bother with this store. Yes, prices are cheap… but you really get what you pay for. The customer service here, or LACK OF, is nonexistent and the verbal abuse we have to endure is not worth it.
Oh…and really quick, forgot to add that the items I purchased were extremely fautly. Holes that were supposed to be drilled in for the screws were not drilled in, and unnecessary holes were drilled in when it was not supposed to. I’m actually extremely grateful my bed hasn’t fallen apart yet. Geez…

Waiting is to long.
Service isn’t good.
Furnitures are ok.

Second time I purchased from them and both times were satisfied.
Just bought a dining set and opened my box to find a broken table leg, thought I would’ve had to wait a couple weeks for parts but it was a simple exchange!
I had good service, it wasn’t outstanding but it was better then most pushy furniture stores I’ve seen with cheaper pricing!

I bought this.

and I had to put the legs on myself… The screws wee stripped and the tool was stripped. Totally impossible. You need to have your own tools and a power drill if u are gonna order from here. I ended up with my hammer and nails trying to make this work. The couch was lumpy… you have to be careful where u sit or it feels like your sitting on a rock or lump or spring… haven’t even tried to let anyone sleep on it cuz its a «sleeper». I would of been better off going to the goodwill. :/

REVIEW IS FOR STORE, NOT WEBSITE!
Found this furniture store from an online google search. I was very excited when I saw all the different options, colors, materials etc. They’re prices were the lowest in town. WOW! I noticed on their website they have complete collections for the living room and bedrooms. Children sets, mattresses, futons, bunk beds, tv stands, dining tables, mirrors, paintings, out door furniture and lots more!
I knew it sounded too good to be true. Driving to the store I couldn’t believe how small it was compared to how large their website was. In store, they only have about 25% of what they do online. What a disappointment. They only had two out of 8 of the couches that we wanted to see.
The lady who greeted us never told us her name. She didnt try to ask what we wanted to see or anything. Sadly, she just followed us around like a sick dog or something. If I were her I would try and step it up and act interested. Or at least try and help. we obviously came to buy something.
The prices are great! Unbeatable. But if your like me and would like to sit down, try it out and see it in person this is not the place for you. I would say if you know EXACTLY what your looking for, save your gas and just order it online from their website. They also have financing and will approve anyone. Even people with low or no credit. If you spend a thousand dollars you get FREE delivery!