LensCrafters

I had an appointment and still got stuck here for 2 hours! I’ve been wearing glasses and contacts for 10 years and never had an appointment last more than an hour. I am only giving them 2 stars because the doctor is nice. In addition, though her staff was nice as well, they were unknowledgable about the procedures and products. Maybe they were tired that day, but they repeatedly asked what my appointment was for, asked at least 3 times if I wanted additional services outside of the regular eye exam (possibly trying to upsell since I’m cash pay), apparently kept forgetting that I told them I didn’t have glasses with me because after I removed my contacts they asked that I walk down a hallway by myself to the next room and said things like «what you see on the computer screen now…» um… I can’t see the screen, and finally, it took the efforts of 3 people and almost 10 minutes to check me out.

Went to LensCrafters at this location a few days ago to get a prescription filled. I was looking for an inexpensive pair of single vision glasses. Their «$ 99 special» includes a wide variety of frames. Joe assisted me and was very patient while I decided back and forth between a few frames. I asked if the glasses could be ready that day. Joe said yes. I then asked if they could be ready within 1 – 1.5 hours. He went back to the lab and checked. He came out and said yes, unless they run into issues (which it turns out they didn’t). My glasses were ready in an hour, thus saving me a return trip. So far, I’m very pleased with the glasses. Thanks, Joe!

Eventhough they told me they were in network
They were not they tried to get me to pay 700 for my glasses or settle for single vision! No wonder my hsa card would not work! After 3weeks of going back and forth …ugh Thank God for optic gallery! Got my progressives with transitions for under 200…

Everyone was very helpful and friendly from the appointment line to the doctor. Everything was explained to us at every step of the process. Excellent service!

LensCrafters has a new marketing strategy that does not work for me. I received a message that my son had an appointment and I needed to call to confirm or reschedule it. It was during his school day so I called and asked who made this appointment. The woman said it was more of a reminder that his exam was due. I explained that I didn’t like the way they worded this «reminder» and she apologized, etc. Two weeks later my husband asks why I scheduled an appointment in the middle of his workday! Same message from the person I spoke with earlier! I called again and told them I hated this marketing tactic and they should be honest and not resort to trickery. Now I’m looking for new Optometrists because of their lousy marketing campaign.

Turns out customer service is not a dead end street after all. I found a diamond in the rough right at Lens Crafters. Im Unilocaling today cause I had the best customer service ever. I went on a Wednesday I was able to get right in no issues for my annual eye exam minimal paperwork and the lady that took me back was very nice and did the basic screening best of all they have new technology where I no longer had to get my eyes dilated and was seen by the eye Dr within minutes with my results. I was then taken to choose my glasses and was introduced to Lance who helped me pick my frames and ordered my glasses really nice and knowledgeable guy. I was told that my frames would most likely half to be sent in to fit my lenses for sunglasses and it would take one hour for my regular glasses. Yikes I forgot about the wait time and I could not drive back to my business and I really had to get back. Lance arranged for me to get back to my office and even better news Lens Crafters was open till 9pm for late pickup. When I got back to pickup the same day both glasses were done by my surprise no wait time at all. Its the small things that make customer service and this place has my vote from the minute I walked in to the time I left. Thank you so much for going above and beyond. You have a customer for life…

I found my new place to take care for me. The office very clean… Help to find the perfect contact lenses… The staff is very friendly and helpful… The doctor is very nice explain everything to me…

Excellent staff & facilities. Did not have to wait long for my appointment once I arrive. Dr. Shimizu was very nice and knowledgeable. The selection of glasses was also great. What I love the most is that I never have to wait more than an hour for my glasses. Highly recommend this place for all of your eyewear needs.

Eh. Kind of upset. Sure the doctors took my insurance, but the frames people didn’t. I’m a little confused. Thank you for wasting my time by telling me my eyes need correction, but you’ll have to go somewhere else to fix it! Anyways, dr le is phenomenal and really explains everything to you in depth even though I have no clue what he is saying, but hey, he tried.

AVOID Lenscrafters Doctor Kopolow’s office!!!
This place is a rip off and they are very rude!
If you go in with a set amount to spend stick to it,
they will try to up sale EVERYTHING, discounts my
foot. Poor customer service!!!

So after years of wearing contacts I decided to get glasses, the staff was very nice helped me pick out the glasses for me the process of getting the correct lenses did not take long and the lady who helped me was very nice we talked while she helped so it wasn’t like it was strictly business, which in my opinion its great because they make you feel like you are apart of a group who cares about you not just someone that is there to push you to buy glasses. I definitely recommend this location. 5 stars

We used to be customers of LensCrafters a few yrs. ago we left because of change with insurance. I recently took my son for eye exam and I just want to say that LensCrafters is a very good place, it only took us 1 hour to get my son’s glasses when in some other places we’ve been, it takes about 2 weeks. I’m glad we are back with Lens Crafters again.

Every time I’ve ever had to deal with this LensCrafters, everyone has been dismissive and rude. They teased me about having poor eyesight, they mocked me for being on a budget, and they put holds on my insurance to try to dissuade me from buying my glasses/​contacts anywhere else. Every time I’ve had to call them, I’ve been hung up on at least once. You have to get in their faces in order for them to do anything! I can’t stand having anything to do with this company, and I can’t wait until the year is up and I don’t have to have any more dealings with them.

The staff here is attentive and kind. They remember us from year to year and that means SO much!

Waiting 45 minutes past my original appointment time without so much as an acknowledgement of the delay from the staff is just poor customer service.
This office appeared to be over-​booked and it would be common courtesy to apologize to customers for the long wait times.
I ended up leaving because of the long wait time and I didn’t get so much as an apology. Just «ok, I’ll let them know.»

The office of Dr. Kopolow for your eye exams w/​i Lenscrafters is outstanding. I have been going there for years.
Lenscrafters is very good too and I like that I have the option of changing my glasses w/​i 90 days if I am not satisfied. Great service.

I usually get my glasses here and prescription sun glasses. They are a bit pricey but the one at the Meadows Mall seems to have the styles I prefer compared to the rest. Service is great!

They rock :)

I went to Lens Crafter’s for an eye exam because I don’t have eye insurance. The staff was very friendly and helpful. When I called, the eye exam plus fittings of contacts with AAA discount was only around $ 120. I walked out of there paying $ 200 because of an $ 80 fee because I have astigmatism! What a scam! Ordering contacts through them is WAY over priced as well. I got my eye prescription and went straight to Sam’s club to get cheap contacts through 1−800-contacts. I understand the staff doesn’t set prices, but Lens Crafters should really consider not charging that much knowing there are cheaper ways to get contacts. The astigmatism fee is absolutely ridiculous too, drop that.

FINALLY got a call from the manager of the office after emailing twice. I received 3 months of free contacts, which is great since my lenses are really expensive. The manager was really nice and wouldn’t stop apologizing for the awful experience. However, when I went in to pick up the contacts, all of the girls at the desk were rude. There was no «How are you» or any of that. I even witnessed one of them say «just sit down over there and I’ll get to you in a minute». Only reason for the 3 is because the manager was so nice once I got her on the phone.