KFC

Just awful! The chicken was so dry and tough, not fresh at all, no juice. Even had a strange flavor as well. Next i tried a cookie, on the bag it says fresh daily, not! Was so hard had to be at least a week old. They also forgot some of our items we ordered. I see why this location is rated so low, the worst KFC i have ever been too.

I have been an irregular customer at this location for over five years. Customer service hit or miss however most drive thru orders are incorrect. Today the incorrect food was passed thru my window once again. I tried to use the drive thru in the interest of time; only to once again be disappointed. Ruby who I could not understand gave me not one thing I ordered correctly. I did however get chicken tenders and chicken wings however they came in the spicy Nashville flavor which was more expensive and not tasty at all. I will once again frequent the KFC on West Charleston until new management or new employees take their job seriously. This location is holding on by a thread. Please Management work on Customer Service and accuracy of orders. Check number 2739.

Now I see why these reviews are so bad. I thought I’d give it a chance since we were in the area despite what I read below, and long and behold we were not pleased being only one of two in the drive threw lane and no one in the restaurant we wait quit sometime just to get home with our order that was wrong missing many items, wrong sauces and over all not happy with our experience. Cashier was kind but I would have rather her check my order and not have us wait so long. Tips. Check your order before leaving this location.

One of the worst kfc in town. Didn’t have a choice because this was close to my house so I come here. 90% of the time they will get your order wrong. Seems like their chicken is getting smaller and smaller every time. I’ll just probably drive to next kfc maybe worth the extra few miles than coming to this dump.

OVERPRICED and the portions sizes are small compared to POPE YES. The drive-​thru is s u p e r slow. Underwhelming seasoning on their chicken. Service is poor in the drive thru. Before McDonald’s they actually looked as if they were happy to be crappy. A business that has sucked money out of the community.

Never again ! Learn how to speak English before working the drive through !!! Got my whole order wrong because the lady didn’t understand what we were saying… And it wasn’t the speaker that was the problem it was the lady not being able to speak English! Never ever coming back here again!

Omg this is the worst KFC ever!!!
Someone must have mixed the original breading wrong because it tasted awful and didn’t look right!
I used to get mad about the debit card fee and only go with cash and now I will not go here ever again!
You would think as a franchise there would be corporate rules and they would shut this branch down! They do not live up to the standards I expect from KFC!

Two cases of food poisoning in two days! One was my 5 yr old nephew that ate a chicken little. He was sick for a day and a half.
Then a friend of mine had a chicken sandwich yesterday that ended up with a hospital visit this morning. Hopefully he will be released by the end of the day.

So KFC is not exactly the measure of high quality but it is unforgiveable to not give a man the cookie he so rightfully deserves. That is just hitting below the belt. Sure, the chicken tenders were some of the best I’ve had from KFC in a long time. They were moist and tender on the inside and perfectly crunchy on the outside. The biscuit they gave me was like any other biscuit. It was soft and a little flakey with a salty finish. I have always liked the mashed potatoes and gravy from KFC. Sure, the gravy has gotten pretty thin in the last few years but it still has good flavor. And instant mashed potatoes have such a smooth consistency. Its just too bad that all I got this time was a half a cup. For $ 5 I guess I can’t expect too much from this meal. Maybe I’ll come back but, dammit, I better get my cookie!

Terrible service. The chicken are old and dry. You will incur a service fee for using your Visa Debit card, they just won’t let you select credit with the card. I stopped going here, better chicken and service at Popeye’s on Craig a couple miles away.

Customer service is really lacking in this KFC. They messed up my order and when I called to complain the manager told me to bring back the old food even if I couldn’t come back until tomorrow. Really bring back the old food, I have never heard of such a thing. What happened to the customer is always right!!! won’t be going back there!

The food was fine. However, there was no one in the restaurant but us after 9:00 pm. We waited so long, probably near a half an hour to get chicken, hot wings, chicken pot pie, and chicken bites. This cost about $ 23. This seemed like a lot.
The place also wasn’t super clean.
The guy that took our order had a really hard time with it. Maybe he was new.

This place sucks not one table was clean and the girl behind the counter is loud and rude leave your personal shit out of the work place

Seriously? This place hella sucks. Customer service is just bad!
Sooo I went through the drive through and the lady on the speaker too her sweet time asking what I would like. I asked about a few things and decided on a mixed 10 piece bucket thing. She stated I could get 2 boneless breasts then a mixture of anything else. I did just that, I wanted 2 BB and the rest legs. OF COURSE they were a few short of what I wanted so she offered more breasts to which I accepted. She gave me my total, which was not the same as she had quoted earlier and I proceeded to the window. A different lady then gave me ANTOHER more expensive total and I asked why? «Because you added more breasts» I rebutted that the order taker offered since they were out and the cashier shook her head and reassured me I would need to pay the upcharge.
Don’t offer something because you ran out of an item then expect the customer to pay. And 3 different totals is no bueno!
I asked for my card back and left. Customer service is horrid and the employees seem like they hate their jobs.
No Yay! for you!

How the hell does this place have five stars!!! This is the closest KFC to my residence so I am forced to go to this one when I’m craving chicken littles. I am not writing a bad review based on one bad experience either! This is the third time this has happened and its shocking at how LAZY this staff is! A chicken little consists of two bread buns, the chicken, a spread and PICKLES. Three different times and not even in a row I have ordered a total of 4 chicken littles and not one of them had pickles on it.
A Bunch of Idiots work here so PLEASE save yourself the anger and drive somewhere else or dissect your food in the drive thru before going home to disappointment.

Should I make dinner? Order Chinese take-​out? Or get some KFC?
KFC!
Family meals start at $ 12.99 so I picked this combo.
I got a bucket of original recipe chicken it came with six huge pieces,
three yummy warm flaky biscuits with honey,
creamy whipped potatoes and gravy
and… I added a little side of their fabulous creamy cole-​slaw.
No cooking on a Friday night for me honey!
Service was friendly and order was made lickity-​split!
MMMM finger lick in’ good! I’ll be back:)

The staff here makes the place great! Every time I come here the employees are prompt, polite and really friendly.
And the KFC bowl is heaven in a dish.