Kay Jewelers

Where to begin. The employees were nice and as helpful as they can be. The low star rating is because of the product. I recently got engaged. My fiancé and I did a special order (custom ring). It took 6 weeks and still wasn’t what I wanted or what we ordered. Half way through I saw the clay model of the ring and made an adjustment (to what it was supposed to be originally). I signed off on the notes and was sure it would be fixed. 3 weeks later my ring was ready! Went to pick it up and it was wrong! Still wasn’t what we ordered let alone what we told them during the clay model. Paying and waiting for a special order you expect it to be perfect. Wrong! THEN. The NEXT day one diamond from the Halo falls out! How embarrassing for our friends to see it. So if you do decide to go with them don’t do a special order. Plus they don’t give refunds on special custom orders. My fiancé fought for it. Cause we were never told.

Kay themselves customer service wise is good. The quality of work their repair guys do is no so good. I purchased my now fiancés engagement ring from here and regret it. I placed a custom order with them waited 6 weeks to only get it and have a stone fall out the next day. The ring itself looked off. Not happy at all. I was told it would take another 6 weeks to get it redone which I thought was outrageous given I’ve already waited so long. I asked for a refund since it was nothing like I wanted and I was refused a refund at first by customer service. I explained my whole situation and after 3 days of complaining and pleading with them that it was unfair to accept the money I paid to give me a ring that was nothing what I expected. A guy named Rick in customer service and Chris and jeneya hopefully I spelled her name right went ahead and approved it which I thanked each one for doing this. Again Kay themselves is good but the custom designers they have and repair guys are no good. It’s safe to say I’ll take my business elsewhere.

Currently sitting at Kays being treated poorly. My sister and I have been sitting here for over an hour now while the incompetent service employees are checking our jewelry, (approximately $ 15k worth, if not more) and cleaning it, for our six month check in, (which aren’t even clean). The employee in the mean time tried to help someone else after beginning to help us and was very rude and disrespectful with our time. I wouldn’t buy a thing from Kays again. Not even worth your time. And if you get a warranty here and something happens to any of your pieces or diamonds, the warranty is void if you couldn’t get it checked, considering how many times we’ve tried to come in and get things checked at several of the Kays stores here in Las Vegas and they were «too busy» and would tell us to come back later. Not worth even one star.

Me and my wife purchased my wedding ring about two weeks ago. The lady who helped us out, promised us that we will be able to get my ring on or before our wedding day. So it was the day before our wedding, we got anxious and started calling them to see if it was shipped or at least being on order. Nothing. Now, it’s our wedding day, no ring. We called them for the last time and actually spoke to the lady that assisted us. She told us that our order was lost and they need to reorder it again. Is she serious?! That’s the worst thing anyone can hear on their wedding day. I don’t know how they lost our order when she promised us that we will get it on those days.
They need to treat their costumers like they actually care, especially who are getting engagement rings, wedding rings, and anniversary rings. It’s an very special moment in there life. Costumers not only remember the people in their wedding but the people who help them find their rings.

I don’t even wanna give one star!
I went there 2weeks ago to re-​size my ring which is my husband get for our 1^st anniversary.
I gave my wedding band to her to size it n I wanna re-​size exactly same size with my wedding band. Cuz i was confused my size. Then she size my wedding band. She said it’s 5 ½ and I sign the paper.
N they didn’t call me until today. But We stopped by there today cuz we went to fashion show mall to get the gift for our friends. It was already there. But nobody call me.
Anyways I was happy to get my ring back. When i try it, it was still big on my finger n even bigger than my wedding band. So I asked her to size my wedding band again. They said it is 5 and ¼! N they said if i want make smaller i need to pay another $ 45! So it’s gonna be $ 90 total…
I talked to sales woman whose name is MONICA I said I want exactly same size with my wedding band n she size front of me n told me it’s 5 ½. Why I need to pay for her mistake? Than she talked to me with very very rude face It’s not her fault. I sign on this paper with 5 ½ so That’s my fault! OMG! I said i told I want exactly same size with my wedding band. N she didn’t size my wedding band well. I signed on the paper cuz She sized front of me n I trust her (I thought she is professional) she just blame on me n keep talking document showing 5 ½! (cuz she wrote the wrong size!) What kind of saleswoman is???
She doesn’t even say sorry n keep showing stupid face to us n just walk away! Haha!
It doesn’t matter I pay $ 45 or $ 90! At least she shouldn’t show us that bad attitude! I’m not your friend or family lady!
I will contact with kay service center tomorrow for sure! Talk about this terrible n horrible MONICA’s service today!
I really hope she can read this!

Worst service I ever received. We purchased our engagement rings and weeding band and other pieces over the time. I got really good service on the sale, my issue is I just went just for the regular inspection every 6 months, this young girl at the fashion shaw mall location was so rude, she couldn’t find the information. I was watching her. Over 10 mins she doesn’t know how to use the computer… I didn’t say anything just for bring educated., she washed my rings without my consent. And told me to come back another time with my original receipt. I told her ’ are you serious ?!. I had the period inspection slip. Not enough for her. She said we could talk to her assistant manager which she was right next to her. But she said we cannot talk to her now because she was busy. I’m thinking. Is this real??? Her assisting manager saw our frustration and the long waiting and didn’t tried to assist … Like she wasn’t there… I made a trip over there for nothing… We are closing our account and never spend a cent with this company again… Don’t waste money on poor with companies like this one… There are ALOT of smaller companies who will do a better job.

The employees here have been very helpful in helping my fiancé and I pick out an engagement ring. They were never too pushy, instead offering us many suggestions that best fit what we were looking for.
If you plan on getting your engagement ring here, ask for a guy named ‘Trey’. He was very knowledgeable about gem cuts, quality, sizing, etc. pretty much informative all around. If it weren’t for him, we wouldn’t have known that Kay actually offers not only a military discount, but also opportunities to customize your engagement ring to make it more personal.
Personally, I’m not a fan of the so-​called ‘traditional’ (as traditional as De Beers made it in the past 70-​something years, ha!) diamond engagement ring, as I feel conflicted in buying a stone that may have been a blood diamond/​conflict diamonds (plus I really hate how De Beers has a monopoly on the diamond industry and made the rock’s price more inflated than it should be). So I wanted a sapphire engagement ring akin to the one the famous Princess Diana once wore and that Duchess Kate currently wears.
I asked Trey if this was possible for one of their designs I picked out and indeed it was. All they needed to do was swap out the diamond center stone for a sapphire one. They also offered to let me change the smalld diamonds on the sides of the ring as well to whatever gemstone I like, but some rings would be more costly than others if you do that. It depends on the ring style as some would need to be completely rebuilt from scratch to have those gemstones in, instead of simply swapping them out.
One of the other employees (a woman; can’t remember her name) was also incredibly helpful and gracious in helping me and my fiancé out when some unwanted mash-​up happened between the Kay in this mall and some Kay store in LA (where my fiancé went to buy me a charm bracelet). She took her time to sort out the receipts and the correct discounts, despite it taking 3 hours to do (it would’ve been worse if I had to be the one to do all of that)! These workers deserve tips on these kinds of things.
The only thing I’m miffed about is how it’s taking a while to resize my engagement ring. Apparently, Kay only allows rings to go one resize up or one size down. If you have thicker or thinner fingers than the next size up/​down, then they’d have to build the ring entirely from scratch. For some reason, this takes a really long time to do. It has been a month now since I turned my ring in to them for resizing, and still no ring.
If they can find a way to pick up their service on that, then I’d give this place 5 stars.

My boyfriend bought me a bracelet from another location, went here today to get my bracelet resized. After pulling up my boyfriend’s info, the salesman tells me I have to buy another warranty to get it resized even though in the computer that there were 2 transactions that my boyfriend made (1 for the bracelet and another for the warranty). And even after I told them that’s not what he was told when be purchased the bracelet, he still insisted I buy the warranty. When I called the Kay customer Service, they confirmed that I have the warranty needed. DON’T ever come here. They’ll lie and cheat just to get some sale. I’ve been a Zales customer for at least 5 years now, I’ve never had any inconvenience with them. going back to the store where my boyfriend got my bracelet to return this. I refuse to support businesses that don’t care for their customers, and just focused on sales.

Ask for Danae, she is extremely helpful, down-​to-​earth and can hone in on what you need/​want for your special day. My fiancé and I are very happy with purchasing our wedding bands from here and definitely appreciate the help of Danae and the rest of the staff!

Went there to get my husband’s ring re-​sized. There were 3 people working and they were all around the same customer. We didn’t even get acknowledged for the first 5 minutes. Lady who is helping us starts speaking to a coworker, about a change in the schedule, right in the middle of helping us. Very unprofessional.
Then they ask for our email to notify us, and we ask if they could call us, the lady says yes. I called them 3 days after our promise day and asked if the ring is ready because no one called to notify us. She starts arguing with me on the phone that they never call people, they only send email. Ok lady, can you tell me if the ring is ready??? Yes, it is ready. Ok, what are your opening hours tomorrow? She didn’t know exactly… How can you work somewhere and not know the opening hours?
When we went to pick up the ring, same story, waited for 5 minutes until finally got acknowledged. They don’t say hello when you come in, that is very unprofessional in my opinion. Even if you are busy, at least greet the customer and tell them that you will assist them shortly. Anyway, long story short, this place is in serious need of a customer service training.