Kay Jewelers

Wasn’t impressed when I walked in and the staff is kind of doing there own thing. A woman asked if I needed help and I took out a Kay jeweler box and told her I received this as a gift and need to get links taken out so it fits my wrist. She then asked if I had a receipt with an attitude as if I were trying to return something. She grabs her magnifier and looks at the bracelet with a ton of caution, and then hands the bracelet to a gentleman of very few words who worked on the bracelet and took the link out for me. I’ve worked In retail for many years and I understand precautions you have to take, but show empathy and compassion in what you do so the customer doesn’t feel that you have to take precautions before deciding to work on the product!!!

I purchased a watch for my husband online and had it delivered to the location in Town Square. I had never been so I called them to ask where in Town Square they were located, no answer, the phone just kept on ringing. I drove around a little to see if I could find them, I called again and they finally answered after a few rings so off I went.
Walking in you won’t get greeted, you have to greet them. Same thing when you leave, they don’t give you any farewells or thank you for your purchase. You don’t feel welcomed at all. What I did notice was that there were three employees working, the store was virtually empty, there was only one couple so I don’t know why it was so hard to answer the phone when I called and I doubt they were busy 5 minutes prior to my arrival.
The employee who gave me the watch wasn’t friendly at all, he seemed miserable, was quick, didn’t really say much to me, just showed me the watch, gave me my receipt, put it in a bag, and that’s it. Stellar customer service! NOT. I’m sorry no one got to earn commission because I purchased online, but that doesn’t mean you retaliate with horrible customer service. He didn’t offer to gift wrap the gift, he didn’t tell me to come back if we needed the watch resized. He was very discourteous. First and last time I visit this location, it’s so close to work but never again. I ended up getting the watch resized at a different Kay’s.

Super rude! I purchased both mine and my husbands wedding rings here in 2012 and the staff then was phenomenal. I don’t know what happened to the old staff or what the company was thinking when they hired this new staff but every time I go down there they are so incredibly rude! They talked to me very condescendingly and made me feel like I was not welcome. I called to check up on my ring to see if my order was in yet and a lady named Marsha very shortly told me it was not in yet and then hung up on me. I will not be going to this location anymore.

As I walked to this jewelry store. Me and my friend weren’t greeted. No one walked towards me and ask «how may I help?» Or «how’s your day?» Nothing. Just because my friend is black. You won’t acknowledge the customers. No manners at all. There are two people working at the store. One blond woman and a dark haired man. Either one of them said anything just looking.
I felt very uncomfortable coming to this place. Not a very friendly staff.
Next time I’m going to another kay jewelers store.

Worst place I’ve experienced in Las Vegas. We were ready to buy and just looking for a store in Vegas since we just moved here. They tried 4 times to get me to sign up for a credit card. We wanted to pay cash but the horrible sales person kept asking. We ended up walking out and buying somewhere else the very next day. They had what we wanted at the price we wanted, but we still took our business elsewhere. When a business makes a sales target the priority vs delivering a good customer experience, they deserve to go out of business. Listen to your damn customers!

I stopped by this location while waiting for a friend since my bf and I have been talking about taking the next step in our relationship. The store was empty and I was able to have some great one on one time with the salesman. I felt no pressure and he was very informative. The next day I brought my bf in to Kay’s to show him what I had found. Our experience was a more stressful one. There were 2 saleswomen helping us, while discussing who was going to take their break next. Having both ladies trying to help us was over the top. Then we were asked about opening an account, when was our wedding date (we were looking at engagement rings, usually the wedding date is set after the purchase of an engagement ring). We were told about upcoming sales events. This was all too much for us. I know they have to stay with the merchandise and they have sales quotas to reach, but a little bit of privacy/​quiet time would have been nice.

why is there a no stars option ! bought something online then went to kay bought something on interest only plan paid off the purchase that was not on interest only and they still charge interest they lie and scam i hope they enjoy the 4.23 I’m transferring the balance kay lost a customer forever

Always receive service right away when I walk in. Got my wife’s engagement ring here and they were a big help. Always get my ring services and clean without any problems. Good selection of jewelry and the always manage to call me when they are having a sale!

Please don’t go to a lady named Betty. I thought I called the correct Kay jeweler and it wasn’t. My mistake. However, just being on the phone with her… She was just flat out rude.

Excellent customer service. I needed to have a watch battery repaired, so I popped over here at lunch. I’d called ahead to make sure that they could do it and, once I came in, they took care of it quickly. It only cost $ 15 too.

Whoot whoot, got a beautiful new ring. They greeting us as soon as we walked in. They gave us a chance to look around. We found a couple of rings we liked. Found our final ring we liked, and it was a done deal. They were so smooth to work with. And my ring was already in my size. I walked out the door with it on my finger!

I’m ENGAGED!!!
Ok let me start from the beginning me and my bf had been looking around at different stores to find my perfect ring. We wanted to buy it somewhere that first had the ring I wanted, also had good quality jewelry and would also have a good warranty that covers my ring even when we move to Texas and Kay had all that! (They actually offer a lifetime warranty and will replace diamonds if needed)
So when we first walked in I didn’t know the exact ring I wanted but had an idea of what style i wanted so the sales lady showed us a few different rings but I wasn’t really in love with any of them they were pretty small and plain, I told her I was looking for 2 carats or more princess cut with a thin band so she took me to the Neil Lanes. Omg! The Neil Lanes are gorgeous! Mind you Neil Lane designs celebrity jewelry and the collection is top notch. As I’m looking at the collection I saw it! My gorgeous 2 carat princess cut with a halo and diamond band it’s complete bling bling and I knew that was my ring! We ended up not purchasing it that day because I wanted it to be a surprise and obviously wanted a nice proposal.
So my bf came back alone to purchase the ring, unfortunately they didn’t have my size I’m a 5 ½ the smallest they had was a 7 so they gave him the 7 as a loner to propose with and they had to custom order my ring since there’s diamonds all around the band you can not resize so I have to wait 72 days for my real ring but its worth the wait.

So I randomly popped in here the other day with a jewelry issue. I bought this BEAUTIFUL watch online and absolutely love it, but it was too big and needed some links removed. Carrie at the Kay Jewelers at Town Square took care of my watch. She’s a lovely person and super professional. She even gave me a recommendation for a nail salon. I had a great experience here and will be coming back for all jewelry adjusting/​repairs in the future. Thanks Carrie!

Great place to buy jewelery. They offer lifetime warranties if you have you jewelery inspected twice a year. This includes replacing diamonds if you lose one and your inspections are current. The warranty also includes free ring sizing as often as you like.