JW Wireless, Verizon Wireless Premium Retailer

DON’T GO HERE. We renewed our family plan here since we moved from LA and weren’t familiar with the city and where to go. The sales associate asked me for my id and password saying that he’d apply some discounts to our plan. Two months later, we found out that the associate actually added an ipad line to our line and has been using it ever since. We went back numerous times to ask them to a) get rid of the line from our plan b) refund all the fees that we’ve been paying for the line. And guess what, they said they would just to make us go away and nothing happened until I finally went to the police station myself and filed a report.
This store only cares about making money off of people and does not care once you walk out the store. Also, the people that they hire are obviously not reliable and the store won’t be responsible for the wrong things that their employees do to their customers.
Beware of this store if you don’t want to get involved in a messy situation like I did.