Jump 2 It Plumbing

I really would not recommend this company to anyone. I used them twice. Each time they were late by 3 hours. After calling to make sure someone was still coming, the guy one the phone was extremely rude and said «well go ahead and cancel then lady!».
Very unprofessional. If you hire them make sure you’ll be home allll day.

I arranged an appointment for an estimate online through Home Advisor; here’s their email:
Your appointment has been scheduled.
Camera Locate Breakage for a Plumbing System
Friday, March 25, 2016 @ 3:00 PM (PDT)
Friday at 3:30 no show, no call, so I called. The young man answering immediately got defensive and said they sent me an email with a window of two hours for my appointment. (I got 2 emails, one saying my job status was changed to new, another saying they would call, but never did. Neither had a «window» of time.) He said they would call when the plumber was dispatched.
By 5:30, still no call, so I called back. Voicemail was full and I couldn’t leave a message. At 7:30 I finally got a call and told the plumber I was no longer interested since they couldn’t even call me back and I couldn’t leave a message. He at least was apologetic, but I don’t see anything about this company that’s professional enough to make me let them work on my home.
I never got a call from anyone in management so I can only conclude they have enough business they’re not concerned about getting mine.

The next time I needed work done, I tried to go with a top-​rated Unilocal plumber. They couldn’t even get the work done the same day as when they came out for their «free estimate». Also, they were much more expensive than Jump 2 It. I decided to call Jump 2 It and see if they could do the work the same day. Sure enough, they sent someone out a couple hours later and they performed the work well, for the exact same price I’d paid them before.
What’s more, this time when I called Jump 2 It, my call was professionally handled by a woman who clearly wasn’t answering her cell phone while unclogging someone’s drain.
They have a new credit card payment system which they haven’t seemed to master yet, so, knowing this, I paid by check. It was much easier.
In short, I had a much better experience than my others, and I thought it would be fair to come here and update.

Unprofessional, overpriced and tardiness is a major problem, all my experience and personal opinion so maybe we caught Darrick on a bad day and when they needed some extra cash.

Jump 2 It saved the day when we had a clog in our main sewer line and all water was backing up into a toilet, flooding our home. My home warranty company had sent our another plumber, who claimed that the clog was in the city sewer line and did nothing to fix the problem. George from Jump 2 It came the same day, cleared the clog in under 10 minutes, and put a camera in the line to find that tree roots were causing the line to clog. George knew what he was doing and was very professional. He did a great job and I would highly recommend Jump 2 It!

Best plumbers in the Vegas valley! Derrick and his crew are always on time, they do the best work! No BS with these guys they are the real deal!
Pete Balestracci

I first used Jump 2 It last Fall when my home warranty company sent them for a plumbing issue. I called them today when I needed a few things done that were not covered under warranty, because Derrick impressed me with his efficiency and professionalism last time. Once again, I could not be happier. Great work and a fair price!!! Their magnet is on my refrigerator for any future plumbing needs!!! Going with a small business means that you are not just a number!!!

I called to schedule to schedule a leak detection, and he tells me that he’ll only give the exact location of the leak if I pay to have him fix it. The cost for a leak detection analysis was initially $ 200 then went to $ 250 and that doesn’t count actually fixing the problem.

I noticed the ground at the street by where the water meter was wet and soggy, clearly a water leak. I let it go for awhile until I got a 250 water bill! Wow!
I called jump 2 it plumbing to take a look at it. They came out and gave us a price quote to dig it up and repair the leak. I had to get it fixed so they started working on it right away… They showed me The pipe coming off of the main water line was leaking. They charged me exactly what they said it was going to be. All around — they did a great job

Fast response on residential leak, great service, reasonable price and good quality work!

4 hours late for appointment. Gouged me an pricing.

We are so very happy with the service we received from Derrick, Carl, John & Billy! Also, dealing with Ashley on the phone was a very pleasant experience! Not only were they prompt, when they gave us a quote to repair our hot water slab leak, the quote they gave was honored. We were told that even if they found a lot more problems once they opened everything up, there wouldn’t be an extra charge. Most companies do not honor that! Also the first consultation was free! The work was done quickly and professionally! ANOTHER plumbing company gave us a much higher quote with a lot more invasive work, and also told us there could be hidden costs! Glad we went with this very honorable company… Jump 2 It! We would highly recommend them for any of your plumbing problems!!! Thanks guys!
Larry & barb Madden

Found these guys on Google while looking for a plumber to fix a small leak in my garage. Out of the 10 companies that I tried to contact via their website, only 3 of them replied. Jump 2 It was actually fast AND prompt about it. Another contacted me several days later, and the last one contacted me and told me they will have an estimator call me… but never did.
This message is for the other plumbing companies… if you’re going to have a website at least CHECK YOUR MAIL. It’s 2013, you’re crippling your business if you can’t even respond to e-​mails promptly.
Anyways, Jump 2 It gave me a call within 5 mins of my e-​mail and I made an appointment for someone to come give me an estimate the next day. Gave me a 2 hour window on when to expect the plumber, and showed up within the window. That, in itself, bears the mark of a good business. Kyle was the technician they sent, and this guy was great. Here was my problem:
A pipe in my garage had a leak, and my landscaper identified the problem & the part. I contacted several plumbing companies with the exact model number & what was wrong (even provided pictures to several). Each one of them gave me a price on replacing the part. As soon as Kyle came over, he told me that the part had been installed incorrectly (by the builder) and it was supposed to be upside down. Told me to give him a minute, and he took a wrench, and flipped it to the correct position. He tightened everything up, and told me if I was lucky, this MIGHT solve the problem. Explained to me the problem and how that part worked (which was helpful since I usually like to DIY stuff). After he wiped everything down, he told me that HOPEFULLY the fix was good enough so I didn’t have to replace the entire part. Told me to keep tabs on it for a few days, and to let him know if it starts leaking again. He called his parts supplier and also gave me an estimate on how much it would cost if I did have to replace the part.
Its rare to find HONEST people nowadays. Especially in this town. I’ve read reviews on a ton of plumbing businesses, and a lot of them talk about shady plumbers that like to do unnecessary things to bump up the prices. Another great quality is people taking pride in their work. Far too many people just want to do the job and get the hell out of there.
These are the reasons I give this company 5 stars. I usually don’t write reviews unless they’re absolutely great, or terrifyingly horrible, but this company deserves more recognition for being honest, prompt, and efficient. They definitely earned my business. Thank you to Kyle for coming over (and quite possibly saving me from $ 400+ in repairs).