Jiffy Lube

They rip people off especially women. Went there and told me my oil change for a Jetta would cost me $ 120 for synthetic blend oil … Went to Firestone and paid $ 27… With synthetic blend … Don’t go here. Called them and told them they tried to rip me off and questioned why their oil changes cost too much and the staff member on the phone hung up on me. Idiots. Go to Firestone! They always have coupons online too. You might wait a little longer, but worth it.

I have used the jiffy lube on so. Durango in Las Vegas for over 2 years, This morning I went there to get a Value lube, oil change only. first they found my filler cap would not come out, so I left and went to auto zone, removed the old one my self and replaced it. then I went back, when I arrived there was 1 vehicle in the smog check and 1 vehicle in the one of 3 lube bays. they pulled me right in and ask that I wait in the waiting room said it would be about 30 minutes. 65 minutes later a lady came out of the manager office and ask if I had been helped. They had processed 3 other vehicles while I waited. she checked and took my payment and they pulled out my vehicle. there were 4 employees plus the manager and the lady who was in the office working. no one ever came to ask me or tell me of progress. I watched as the employees talked and joked around. worst service I have ever had. I Will Never Go back.

Absolutely awful service here. No one seems to know what they are doing. Was approached by 3 different employees that told me 3 different things. Don’t even waste your time here.

STAY AWAY!!!
I had a simple oil change performed here. The untrained person that put the oil plug back in used the wrong washer and within miles of leaving the plug fell out. I lost all of the oil and was stranded on the side of the road. They did not care at all. They admitted to using the wrong washer and really didn’t care. I never heard back from the district manager. This place needs to be shut down. DO NOT TAKE THE CHANCE OF BLOWING YOUR ENGINE. Save yourself of being mistreated because once you drive away you mean nothing to them. NOTHING!!!
STAY AWAY FROM JIFFY LUBE AT ALL COSTS!!!

I used a Groupon and ended up paying more than triple the coupon. Outrageously expensive. This place is a ripoff and I won’t go back.
I am editing this review because Jiffy Lube Business Owner replied below with an email address that is incomplete. I would be glad to speak to the owner if his email information was correct. guest. relations@jiffywor… is wrong.

If you are going to Jiffy Lube for an oil change then you are either A) Rich or B) Idiotic. They over tightened the cap resulting in an oil leak. $ 400 repair but luckily it was under warranty. I wouldn’t go back to this place for free oil changes. This place should be called Jiffy No Lube…

STAY AWAY!
This place is a huge rip off, sign says 29.99 oil change, rang me up price was 39.99. Asked about the price difference, said the 29.99 was just a basic oil change, the 39.99 is the deluxe ??? which includes them checking the fluids. (which other places do for free). Then he wanted to charge me to add coolant, i refused to pay that.
He said I needed a cabin filter, i agreed to that, sure hope he really changed it.
Smog check came back rejected, his answer for that is drive the car around!!! He
could not tell me how long I needed to do that before bringing it back.
VERY disappointed with this place. and I still have to take it someplace else to get answers and a smog check.

This location had terrible customer service! Went in for a smog and was told to wait and come in after the car in front of us leaves. After 10 minutes of nobody near the car in front of us we went back in to see what was going on. They said it would be 20 more minutes! No thanks! We took our business elsewhere.

I had a great experience today at this location. I was driving my wife’s car that only has about 5,000 miles on it. I stopped in to get the oil changed. After checking in, I was called by a gentleman named Dennison. He explained to me that newer vehicles have synthetic oil in the engine that typically does not need to be changed until the car hits about 7500 miles. He said he would be happy to change it if I wanted to, but it wouldn’t technically be necessary for a few thousand miles.
I appreciate his honesty and will definitely bring all of my vehicles to this shop in the future. As a small business owner, I feel it is my duty to spread the word that an honest guy runs this store and I recommend service like this to anyone.
Cheers!

first off know about your car… there’s so much on the internet and all you have to do is read. the best reviews are the ones that say they told me that I have to pay them all this $$$$ to do all these things and my car didn’t run the same so I hate them. I’m going to make it plain and simple they specialize in oil changes. this would be the only reason why I come in here don’t make it so difficult and don’t treat these guys like they are a full service mechanic. I have been coming here for years never had a problem.

I got my usual oil change here and was told that I needed to change my cabin filter because it was dirty. Since I didn’t want to shell out an extra $ 50, I decided to YouTube it and do it myself for $ 15. Turns out my cabin filter wasn’t dirty at all. I will NOT be returning to this location, because I don’t appreciate being lied to.

Do not go here for emissions!
They will charge for failed smog and are happy to do so.
Use Choice car was on Rainbow and Windmill. No charge for failed test. Very courteous.

These guys are awesome! I always come here for my oil changes and they are always really nice and fast. And they never push me into unnecessary upgrades and parts… which is a problem i encountered at other jiffy lube locations.
Today i stopped by because i had busted the plastic scratch guard under my car and it was dragging around under my car. The guys helped me right away and didn’t charge me a thing!

Be careful of this place. They advertise the 24.99 oil change, which is still pretty high fit an oil change. They «checked» me in and they wrang me up for 45.59. I laughed and said why’s it $ 45?
He explained to me that this includes the «free» coolant and other liquid top offs. I said just change my oil and oil filter. It came to $ 32
Just your typical auto part scam store.
I hate paying for oil changes, but I wasn’t in California

Stopped in for a Smog Check. Was asked my zip code, told it would be ten minutes and to wait in the lobby.
Almost thirty minutes go by and another woman who was now late for work heads back in the door upset because they sent her with the wrong car info! It was my car that she paid for!
So then we waited another 10 – 15 minutes for them to return the money to her card from the original transaction and charge her for her car. This entire time, the staff could not find her car keys. So then I pay and head out to my car. Keys are not in the ignition waiting for me. I had to yell someone down to ask them where my keys were. Someone came over and pointed to my windshield.
Really guys?!? Get it together. Maybe take the customers information when they first come in so not only do you go in order but you don’t send someone out with the wrong certificate after waiting around all that time. So glad that she noticed and came right back.
I will never go back to this location for anything. It’s a smog check. Not that serious. How did it become that complicated?

We always go to Jiffy Lube and have great experiences, this is just our first time at this location. I went in for an oil change and a smog check to get my registration done. While they were doing the maintenance they called me over to look under the hood of my car and showed me that we had the wrong battery. While they were showing me one of the guys (Phil) broke off our bypass hose. Even the guy that was underneath the car was like «hey something is leaking now!» After I checked out they told me that they had called the dealership and the dealership said «oh it’s okay to improperly put it back together just for the meantime.» And that I had to order and pay for the part that they broke, myself. The person who broke off the hose told me to just bring the part and he’ll put it on for me, but we still have to pay for the part ourselves. I had to leave and
I ended up calling the 800 number for Jiffy Lube to let them know about this experience and that I thought it was wrong that they charged me full price for my services and wanted me to pay for a part that they had broken. Come to find out Phil Gordon is the actual store manager of this location. Well while I was on the phone with her, I noticed that on the checkout slip it says that the bypass hose was broken upon arrival. WHAT?! No, it definitely was not. How would I have even driven my vehicle to them with this hose completely broken off, how? I drive back up to Jiffy Lube and here comes Phil, «did you get the part?» I was still on the phone with Jiffy Lube customer service so I told him that I would just be a minute. After going inside he said, «If you’re filing a complaint on me I’m not going to do the work for you. All this time spent complaining and arguing with me… Fine I’ll just do it. Just bring me the part and I’ll reimburse you. If you file a complaint then my manager gets involved and then I get in trouble.» This whole time I’m on the phone with customer service and as I’m leaving he tries to tell me, «Oh it was already like that when you got here.» I just really cannot believe the experience we had today. We’ve never had any experiences like this with any other Jiffy Lube we’ve ever gone to and it’s not okay for them to tell you not to file a complaint.

Awesome service. Customer service was great. Lobby was very clean and comfortable and quiet. Service was fast. I was able to get in and out in 10 – 15 minutes and made this errand so quick and easy.
I got the 24.99 value oil change.

I used to bring my Honda here for oil changes, but since I got the Nissan I have been a bit picky as to the maintenance aspect of vehicle ownership! These guys are pretty awesome! I can’t say anything greater than that. The service tech was pretty awesome topping off all my fluids and vacuuming the car. Especially having a 3yr old that loves snacks, messes occur quite often. So glad I got the free oil change from my last experience in Henderson. I’m going to be bringing my Mitsubishi here in a few days for an oil change.
Growing up my dad was a mechanic so tips out of the blue can really make someone’s day!
Please make sure to tip your service advisor! :)

Again, fantastic service by the personnel at this shop. They are honest & they do a great job. I also received a discount on my $ 100 oil filter change (synthetic oil) when I showed him the postcard I got in the mail from them. Hey, extra savings is great.
The place was pretty busy, but I was out in 35 or so minutes.
Great staff. Love coming to this location. It’s on Warms Springs at S. Durango.

I was in need of an oil change and decided since i had recently had the full overhaul on my car at he dealer the last time I would just get a basic oil change at Jiffy Lube this time to save time and money.
I called ahead since I knew it was nearing their closing time and they told me to come on in. I got their about 30 minutes before close and they got me in and out in about 30 minutes flat since there was a car ahead of me.
This was a rare occasion that they didn’t try to up sell me on anything either because it was close to closing time or because I had already gotten the works from the dealer a few months ago, I’ll never know.
Everyone here was extremely friendly and they even offered us some apple pies from Suzuya, whom they share a parking lot with, score! That just about made my day.
I wouldn’t hesitate to come back here if I’m in need of a quick oil change again.